Complaints
Customer Complaints Summary
- 710 total complaints in the last 3 years.
- 107 complaints closed in the last 12 months.
If you've experienced an issue
Submit a ComplaintThe complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.
Initial Complaint
Date:04/23/2023
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
Who is behind these charges? I have seen a transaction on April 23, 2023, for $19.00 from SMARTYPLUS.NET. I did not order anything from you. I did not authorize these charges and am unsure how you even knew my bank account!!!!
Business Response
Date: 05/07/2023
We confirm that we have cancelled your subscription and refunded your $19 payment. Please reach out directly to us for any further questions or concerns. Our contact information is prominently displayed on our website. For the convenience of our customers, we operate 24x7x365 telephone call & live chat services. We also respond promptly to emails.Initial Complaint
Date:04/23/2023
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
Smarty plus has been taking money from my account now for a couple of months. I have no interest or knowledge of their service. Can't get in touch with customer service to stop the transactions.Business Response
Date: 05/06/2023
Contrary to your claim, we are extremely easy to contact using many methods. Our contact information is prominently displayed on our website and you do not need a login to access it. For the convenience of our customers, we operate 24x7x365 telephone call & live chat services. We also respond promptly to emails. We confirm that we have cancelled your subscription and refunded your payments. Please reach out directly to us for any further questions or concerns.Initial Complaint
Date:04/23/2023
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I have never subscribed ( when I tried to subscribe my bank cancled the payment, which I comply to as I thought there would be a reason why a bank would block a transaction ) and went out and about with my life without completing the account making part, I did not even set password and such as my bank refused to make the transaction go through and I did not wanted to go further in with the transaction. But I realized your company charged me with 19$ on Aprill 24th ( it's April 23rd for me right now ) which I didn't get any perks nor knew that the subscription was going on. Please file me a refund and cancelation of subscription in addition to getting rid of my billing info.Business Response
Date: 08/19/2023
We note that you did not supply your email address to the BBB and regret any confusion or inconvenience you experienced when doing business with our company. To protect your identity and locate your records, please reach out directly to our **************** Team. Our contact information is prominently displayed on our BBB profile and website. For the convenience of our customers, we operate 24x7x365 telephone call & live chat services. We also respond promptly to emails. We are pleased to offer refunds to any customers who are dissatisfied with our services for any reason.Initial Complaint
Date:04/23/2023
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I have a charge of $13.00 on my **** and I did not sign up for anything to do with this company.Business Response
Date: 05/06/2023
We confirm that your subscription was cancelled and payments refunded 23Apr2023. Please reach out directly to us for any further questions or concerns. Our contact information is prominently displayed on our website. For the convenience of our customers, we operate 24x7x365 telephone call & live chat services. We also respond promptly to emails.Initial Complaint
Date:04/22/2023
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I noticed a charge on my account for this. I have no idea what it is. I have received no services for this charge. I want my money back and to file a complaint with this clearly unethical company.Business Response
Date: 05/06/2023
We confirm that we have cancelled your subscription and refunded your payments. Please reach out directly to us for any further questions or concerns. Our contact information is prominently displayed on our website. For the convenience of our customers, we operate 24x7x365 telephone call & live chat services. We also respond promptly to emails.Initial Complaint
Date:04/22/2023
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I found a charge on my bank statement for $13.00 for 4/1/2023 and I did NOT subscribe to anything from this company. I NEVER heard of it until I got my bank statement today 4/22/2023. I want this whatever it is UNSUBSCRIBED to effect as of todays date 4/1/2023. If I continue to see these charges on my bank statements in the future I WILL turn it in to the law. I also will be contacting the Better Business Bureau about this matter. I know its only $13.00 to you all but to me thats a large chunk of the money that I need to survive on. I want that $13.00 refunded to me immediately. Have a Blessed Day ******************************************Business Response
Date: 05/06/2023
We confirm that your subscription was cancelled and $13 payment refunded via a telephone call to ** on 22Apr2023. Please reach out directly to us for any further questions or concerns. Our contact information is prominently displayed on our website. For the convenience of our customers, we operate 24x7x365 telephone call & live chat services. We also respond promptly to emails.Initial Complaint
Date:04/21/2023
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
Did not complete transaction but was charged anywayBusiness Response
Date: 05/06/2023
We confirm that your subscription was cancelled and payments refunded on 27Apr2023. Please reach out directly to us for any further questions or concerns. Our contact information is prominently displayed on our website. For the convenience of our customers, we operate 24x7x365 telephone call & live chat services. We also respond promptly to emails.Initial Complaint
Date:04/21/2023
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I don't recall ever signing up for this website and yet it has now charged my credit card 3x 3.00/19.00/19.00 & after 2 hours on the phone with my credit card company I have had to cancel my card and order a new one, have to fill out billing dispute paperwork and hope that I get reimbursed. Smartycashback.com is a total fraud and there is no way to contact them or cancel my non subscription without a login to their website which I never logged into previously. The number listed doesn't even have enough digits to call and there is no guarantee that I will get my money backBusiness Response
Date: 05/06/2023
Contrary to your claim, we are very easy to contact. Our information is prominently displayed on our website and you do not need a login to access it. For the convenience of our customers, we operate 24x7x365 telephone call & live chat services. We also respond promptly to emails. We confirm that your subscription was cancelled and payments refunded on 22Apr2023. Please reach out directly to us for any further questions or concerns.Initial Complaint
Date:04/21/2023
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
On 04/21/2023 I woke up to a charge smartyplus.net of $19.00. I looked it up and used my ****** account to get in to see if I for some reason forgot to cancel a trial, because I do that sometimes. I am not aware of this subcription and can not find it anywhere. I also do not find where I would need this website at all.Business Response
Date: 05/06/2023
Our records indicate there has been no past interaction and no premium SmartyPlus subscription or payments associated with the name "*******************" or email address **************************** as supplied to the BBB. Perhaps you or another household member used a different name or email address to sign up for SmartyPlus with **. Please reach out to our Customer Support Team directly at your convenience by telephone at **************, by email to *************************************** or by live chat accessible on our website and be prepared to disclose any other names or email addresses that a subscription may have been started under. We are available anytime 24x7x365!Initial Complaint
Date:04/21/2023
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
Smartyplus.net charged my **** acct. $15.00 on March and April 15th without my consent.Business Response
Date: 05/06/2023
We are disappointed that you had an unsatisfactory experience with us. We confirm that we have cancelled your subscription and refunded your payments. Please reach out directly to us for any further questions or concerns. Our contact information is prominently displayed on our website. For the convenience of our customers, we operate 24x7x365 telephone call & live chat services. We also respond promptly to emails.
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