Complaints
Customer Complaints Summary
- 710 total complaints in the last 3 years.
- 107 complaints closed in the last 12 months.
If you've experienced an issue
Submit a ComplaintThe complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.
Initial Complaint
Date:04/21/2023
Type:Status:ResolvedMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
Somehow I must have joined smartyplus.net without knowing I did it .This seems like a scam to me because I would not join such a business yet somehow i feel I was tricked into joining. They withdrew $13.00 on March 20/23 from my **** card and I discovered a new attempt on April 20/23 . This was when I realized it must be a subscription I know I did not sign up for.
Business Response
Date: 05/06/2023
We are disappointed that you had an unsatisfactory experience with us. We confirm that your subscription was cancelled and payments refunded on 21Apr2023. Please reach out directly to us for any further questions or concerns. Our contact information is prominently displayed on our website. For the convenience of our customers, we operate 24x7x365 telephone call & live chat services. We also respond promptly to emails.Customer Answer
Date: 05/24/2023
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
Sincerely,
***********************Initial Complaint
Date:04/20/2023
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I wasn't aware that I signed up for anything. I requested cancellation on March 21st after I saw the first $19 deduction. I got no response and the $19 was taken out of my account again. Please cancel and refund my $.Business Response
Date: 05/06/2023
We are disappointed that you had an unsatisfactory experience with us. We confirm that we have cancelled your subscription and refunded your payments. Please reach out directly to us for any further questions or concerns. Our contact information is prominently displayed on our website. For the convenience of our customers, we operate 24x7x365 telephone call & live chat services. We also respond promptly to emails.Initial Complaint
Date:04/20/2023
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
Today, April 20th 2023, I was purchasing movie tickets when your ad came up on my phone. It said I could get $15 dollars back so I put in my information including my debit card. I was NOT informed that you would be taking $3 out of my bank account. I do not want you to have my information and I would also like to get my money back. Also, if by putting in my information subscribed me to your account, I would like to be unsubscribed. I dont want anything to do with this personally. Thank you.Business Response
Date: 05/06/2023
We are disappointed that you had an unsatisfactory experience with us. We confirm that we have cancelled your subscription and refunded your payment. We also note that your account is deleted so that removed your information from our system. Please reach out directly to us for any further questions or concerns. Our contact information is prominently displayed on our website. For the convenience of our customers, we operate 24x7x365 telephone call & live chat services. We also respond promptly to emails.Initial Complaint
Date:04/20/2023
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I have received a notice for a charge on my credit card for $19 placed at **** on 15 of April 2023. I do not know anything about this charge. I did not authorize this charge. Please unsubscribe me from Smartyplusnet. Thank you.Business Response
Date: 08/19/2023
We regret any confusion or inconvenience you experienced when doing business with our company. To protect your identity and locate your records, please reach out directly to our **************** Team. Our contact information is prominently displayed on our BBB profile and website. For the convenience of our customers, we operate 24x7x365 telephone call & live chat services. We also respond promptly to emails. We are pleased to offer refunds to any customers who are dissatisfied with our services for any reason.Initial Complaint
Date:04/20/2023
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
Some months before Feb. 1, 2023 this company, "Smarty Cash Back" has been adding a number of 13$ charges to my ************ credit card unbeknownst to me. My balance was increasing so I called the customer service number and they said they'd pursue it. After this 3 of the charges were redeposited into my account but no more of the 130$ charges. I would like the total amount replaced into my credit card account. Thank you for your help.Business Response
Date: 05/06/2023
We are disappointed that you had an unsatisfactory experience with us. We confirm that we have cancelled your subscription and refunded your payments. Please reach out directly to us for any further questions or concerns. Our contact information is prominently displayed on our website. For the convenience of our customers, we operate 24x7x365 telephone call & live chat services. We also respond promptly to emails.Initial Complaint
Date:04/20/2023
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
**************** is difficult to get a hold of. I have never head of let alone subscribed to this company yet they have somehow managed to charge my card for $13Business Response
Date: 05/06/2023
We confirm that we have cancelled your subscription and refunded your payments. We obtained your user information and consent for starting our 7-day paid trial directly from your inputted information after shopping with Sephora on 2023-03-04 19:38:39 Pacific Time. Please reach out directly to ** for any further questions or concerns. Our contact information is prominently displayed on our website. For the convenience of our customers, we operate 24x7x365 telephone call & live chat services. We also respond promptly to emails.Initial Complaint
Date:04/19/2023
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I have never subscribed to or ben ******** with an outfit known as "smartyplus.net" *** yet afee hsa shown up in my bank account. What should I do?Business Response
Date: 05/06/2023
We confirm that we previously cancelled your subscription and refunded your payment via a telephone call to ** on 19Apr2023. Please reach out directly to us for any further questions or concerns. Our contact information is prominently displayed on our website. For the convenience of our customers, we operate 24x7x365 telephone call & live chat services. We also respond promptly to emails.Initial Complaint
Date:04/19/2023
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
Smarty charged me $3 on 4/11 and then $19 on 4/18 although I never purchased any product from them.Business Response
Date: 05/06/2023
We are disappointed that you had an unsatisfactory experience with us. We confirm that we have cancelled your subscription and refunded your payments. Please reach out directly to us for any further questions or concerns. Our contact information is prominently displayed on our website. For the convenience of our customers, we operate 24x7x365 telephone call & live chat services. We also respond promptly to emails.Initial Complaint
Date:04/18/2023
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I have never heard of this company before in my life, however I found a $19.00 charge from them on my bank account! I immediately called my bank and filed a fraud claim. Now I have to go through the trouble of changing all of my automatic payment accounts. To say I'm more than annoyed is an understatement!Business Response
Date: 05/06/2023
Our records indicate there has been no past interaction and no subscription or payments associated with the name "***********************" or email address ****************** as supplied to the BBB. Perhaps you or another household member used a different name or email address to sign up with **. Please reach out to our Customer Support Team directly at your convenience by telephone at **************, by email to *************************************** or by live chat accessible on our website and be prepared to disclose any other names or email addresses that a subscription may have been started under. We are available anytime 24x7x365!Initial Complaint
Date:04/18/2023
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I have a charge on my bank statement from smarty.com *********** saying they withdrew ***** dollars on April 15. I want my money back and I have never authorized that transaction. I don't even know what smartys is.Business Response
Date: 05/06/2023
We confirm that we have cancelled your subscription and refunded your payments. Please reach out directly to us for any further questions or concerns. Our contact information is prominently displayed on our website. For the convenience of our customers, we operate 24x7x365 telephone call & live chat services. We also respond promptly to emails.
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