Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:07/08/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I need a full refund of all the fraudulent charges from this site to my account! I never signed up for this site, I don't even know what it is. I spoke with customer service already and they refunded the last 4 charges. However, I've been charged for a whole year! I need a FULL refund. This smartyplus is a scam and stole my money. I want all of it back ASAP! The charges started on July 21'st 2024. I just caught it today when looking at my bank statements and didnt even know I had been paying it all this time. It's a violation of my privacy to steal my cc info like this! I refuse to be scammed like this! Refund me the remaining 152 dollars!!!

  

  Business Response

  Date: 07/10/2025

  We appreciate your feedback. We encourage you to reach out to our customer service team who can provide further clarification on our refund policy. We strive to ensure our policies are fair and transparent, and our team is available to discuss any queries or concerns you may have. 
  
  Contrary to your claim, we believe that you or someone in your household with access to the payment information on file signed up with us.  We obtained user data directly from the inputted information after visiting a movie ticket site (exact website unknown).  Someone clicked on our cash back rebate ad and filled out a multi-field signup form using the credit card information that we have on file and gave express consent to the subscription program.  We sent a welcome confirmation to the email address on file immediately after the last signup step confirming the purchase.  Our signup flow is very clearly identified as belonging to us.  It's very difficult to sign up with us inadvertently, unknowingly or unaware that there will be monthly charges incurred.  
  
  Please reach out directly to us for any further questions or concerns.  Our contact information is prominently displayed on our website.  For the convenience of our customers, we operate ******** telephone call & live chat services.  We also respond promptly to emails.

• Initial Complaint

  Date:06/06/2025

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Account was illegally hacked and funds taken out without permission. I know for a fact my mother and I did not sign up for anything cash back or Smarty Plus; however, there was an illegal transaction on our bank account. They used my deceased fathers account information to illegally take funds is what I am guessing since we have had several people use his identity illegally last month. We want an immediate refund. This is extremely unprofessional and illegal. We are working with a local attorney to pursue criminal charges in court.

  

  Business Response

  Date: 06/06/2025

  Our records indicate there has been no past interaction and no subscription or payments associated with the name "***** *****" having an email address *******************************  Perhaps you or another household member used a different name or email address to sign up with us.  Please reach out to our Customer Support Team directly at your convenience by telephone at **************, by email to ********************************************************************, or by live chat accessible on our website and be prepared to disclose any other names or email addresses that a subscription may have been started under.  We are available anytime 24x7x365!

• Initial Complaint

  Date:06/03/2025

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  5/26/25, $19 a month for several months and I dont have an account with them

  

  Business Response

  Date: 06/03/2025

  Our records indicate that there has been no prior contact from you for an opportunity to resolve any issues directly with us.  We believe that you or someone in your household with access to the payment information on file signed up with us.  We obtained user data directly from the inputted information while browsing online.  Someone clicked on our cash back rebate ad and filled out a multi-field signup form using the credit card information that we have on file and gave express consent to the subscription program.  We sent a welcome confirmation to the email address on file immediately after the last signup step confirming the purchase.  Our signup flow is very clearly identified as belonging to us.  It's very difficult to sign up with us inadvertently, unknowingly or unaware that there will be monthly charges incurred.  Please reach out directly to us for any further questions or concerns.  Our contact information is prominently displayed on our website.  For the convenience of our customers, we operate ******** telephone call & live chat services.  We also respond promptly to emails.

• Initial Complaint

  Date:06/03/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  12/06/2024 $25.00 charge 01/06/2025 $25.00 charge 02/06/2025 $25.00 charge 03/06/2025 $25.00 charge 05/23/2025 $25.00 charge I have never signed up for any subscription and it does not even follow a pattern of any kind. I did not even have an account until I looked and had to make one to cancel the subscription which again, I never signed up for. I have never seen this website or app, I am not even sure what it is they do. I do not give my bank or card information to any website for coupons.

  

  Business Response

  Date: 06/03/2025

  Despite your claim, we believe that you or someone in your household with access to the payment information on file signed up with us.  We obtained user data directly from the inputted information after visiting a Makeup, Cosmetics and Fragrances site (exact website unknown) on 28Nov2024.  Someone clicked on our cash back rebate ad and filled out a multi-field signup form using the credit card information that we have on file and gave express consent to the subscription program.  We sent a welcome confirmation to the email address on file immediately after the last signup step confirming the purchase.  Our signup flow is very clearly identified as belonging to us.  It's very difficult to sign up with us inadvertently, unknowingly or unaware that there will be monthly charges incurred.  We acknowledge your prior chat session with us on 22May2025 at which time we believed this matter was settled.  Please reach out directly to us for any further questions or concerns.  Our contact information is prominently displayed on our website.  For the convenience of our customers, we operate ******** telephone call & live chat services.  We also respond promptly to emails.

• Initial Complaint

  Date:05/19/2025

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  This business signed me up for a subscription without my explicit consent, and charged me a total of $100 (one-hundred dollars) over 4 (four) months. 1) $25 charged on 02/12/2025 2) $25 charged on 03/12/2025 3) $25 charged on 04/14/2025 4) $25 charged on 05/11/2025 When I spoke with their customer service and asked how this happened, the employee informed me that I signed up for the premium subscription through another site. I have never heard of Smarty Cash Back and I asked them to cancel said subscription. I am still unsure as to how they retrieved my information and authorized payment. I did not agree to pay for a service I know nothing about.I did some research, and I am not the only one that has been affected by this scam. Its completely unacceptable.

  

  Business Response

  Date: 05/19/2025

  Contrary to your claim, we believe that you or someone in your household with access to the payment information on file signed up with us.  We obtained user data directly from the inputted information after visiting a rideshare site (exact website unknown) on 4Feb2025.  Someone clicked on our cash back rebate ad and filled out a multi-field signup form using the credit card information that we have on file and gave express consent to the subscription program.  We sent a welcome confirmation to the email address on file immediately after the last signup step confirming the purchase.  Our signup flow is very clearly identified as belonging to us.  It's very difficult to sign up with us inadvertently, unknowingly or unaware that there will be monthly charges incurred.  We note the subscription was not located under the email address shared with the BBB.  We acknowledge your three prior telephone calls on 11May2025.  The first of the calls was terminated by you before we could assist.  On the second, you declined to share your information with us so we could not assist you further.  On the third call, you shared information, we located your account and cancelled it per your request.  Please reach out directly to us for any further questions or concerns.  Our contact information is prominently displayed on our website.  For the convenience of our customers, we operate ******** telephone call & live chat services.  We also respond promptly to emails.

• Initial Complaint

  Date:05/12/2025

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On May 2, 2025 I decided to give SmartyMe App a try. I figured since it was $9.99 and they said if you are not satisfied then you could get a refund. Why not try it out to see if I like it. I never ended up trying it out because I was disgusted by the deception they use when you purchase the service. Upon paying the $9.99 I was also immediately charged $19.99 and I didnt see where that was posted. Then I decided to reach out only to find out that contacting them would be quite the task. Because the information on this company is not readily available. Once finally finding a way to contact them, then Im hit with the spiel oh we canceled your account but you cant get a refund. When it clearly states on the website if you are not happy you can get a refund

  

  Business Response

  Date: 05/12/2025

  This complaint is invalid, and we request that it be deleted from our profile.  The SmartyMe app does not belong to us.  The information that we could find out about this company is **********************************************, **************************************** ****************, with registered address located at: *********************************************************************************************************************************************************   

  Customer Answer

  Date: 05/20/2025

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  *** ******

• Initial Complaint

  Date:05/12/2025

  Type:Sales and Advertising Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Smart Plus has charged my card from 2/22/24 through 5/2/25 without my knowledge or consent. They received my information from another party but, will not tell me which party or company they received the information from. They refunded 6 transactions of 19$ yet, thats not even half of what was taken. They have either past or current lawsuits in other states.Found an email asking to set up my account. Why would they charge me if my account was never set up? Just instantiated without my consent or knowledge.

  

  Business Response

  Date: 05/14/2025

  Contrary to your claim of not having knowledge or consent of a premium subscription, the screenshot you provided for this BBB complaint is of our Welcome Email confirming your premium Smarty subscription had started.  We obtained user data directly from the inputted information after visiting a movie ticket site (exact website unknown).  You clicked on our cash back rebate ad and filled out a multi-field signup form using the credit card information that we have on file and gave express consent to the subscription program.  We sent a welcome confirmation to the email address on file immediately after the last signup step confirming the purchase (which you enclosed in this BBB complaint!).  Our signup flow is very clearly identified as belonging to us.  It's very difficult to sign up with us inadvertently, unknowingly or unaware that there will be monthly charges incurred.  We acknowledge your prior emails and telephone calls to us requesting cancellation starting on 1May2025 however, nothing prior to that date.  Please reach out directly to us for any further questions or concerns.  Our contact information is prominently displayed on our website.  For the convenience of our customers, we operate ******** telephone call & live chat services.  We also respond promptly to emails.

• Initial Complaint

  Date:05/05/2025

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  An online company using various names has fraudulently and unauthorized charged my credit card for several months. The names are ****************, *****************, AND ******************************.

  

  Business Response

  Date: 05/06/2025

  Thank you for contacting us through the BBB.  We encourage you to reach out to our customer service team who can provide further clarification on our refund policy. We strive to ensure our policies are fair and transparent, and our team is available to discuss any queries or concerns you may have. Our contact information is prominently displayed on our website.  For the convenience of our customers, we operate ******** telephone call & live chat services.  We also respond promptly to emails.

• Initial Complaint

  Date:04/26/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Smarty has been charging me 25 dollars i never consented to that charge and i never gave them any information

  

  Business Response

  Date: 04/26/2025

  Our records indicate that there has been no prior contact from you for an opportunity to resolve any issues directly with us.  Contrary to your claim, we believe that you or someone in your household with access to the payment information on file signed up with us.  We obtained user data directly from the inputted information after visiting a movie ticket site (exact website unknown) on 18Apr2025.  Someone clicked on our cash back rebate ad and filled out a multi-field signup form using the credit card information that we have on file and gave express consent to the subscription program.  We sent a welcome confirmation to the email address on file immediately after the last signup step confirming the purchase.  Our signup flow is very clearly identified as belonging to us.  It's very difficult to sign up with us inadvertently, unknowingly or unaware that there will be monthly charges incurred.  Please reach out directly to us for any further questions or concerns.  Our contact information is prominently displayed on our website.  For the convenience of our customers, we operate ******** telephone call & live chat services.  We also respond promptly to emails.

• Initial Complaint

  Date:04/26/2025

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Trying to take money from my bank account for a false subscription

  

  Business Response

  Date: 04/26/2025

  Despite your claim, we believe that you or someone in your household with access to the payment information on file signed up with us.  We obtained user data directly from the inputted information after visiting an ******************** site (exact website unknown) on 16Mar2025.  Someone clicked on our cash back rebate ad and filled out a multi-field signup form using the credit card information that we have on file and gave express consent to the subscription program.  We sent a welcome confirmation to the email address on file immediately after the last signup step confirming the purchase.  Our signup flow is very clearly identified as belonging to us.  It's very difficult to sign up with us inadvertently, unknowingly or unaware that there will be monthly charges incurred.  We acknowledge your prior chat & email to us on 25Apr2025 at which time this matter was settled.  Please reach out directly to us for any further questions or concerns.  Our contact information is prominently displayed on our website.  For the convenience of our customers, we operate ******** telephone call & live chat services.  We also respond promptly to emails.