Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:10/02/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Ive been constantly charge for a cashback service of $25 and I never made this purchase and or subscription or whatever it is. Ive been charged about four or five times, and I want my money back totaling 125 dollars

  

  Business Response

  Date: 10/02/2025

  Thank you for contacting us through the BBB.  We believe someone in your household with access to the payment information on file did intentionally sign up with us.  We note the subscription holder previously applied for our $15 First Purchase Rebate (9666856891-3531347287) while an active subscriber on 20Apr2025 claiming a $39 purchase from *** theaters.  The rebate could not be honored as no proof-of-purchase was received.  This rebate was offered as a thank you for trialing our premium product at a nominal fee.  Because the subscription was not cancelled during the trial period, it converted into a monthly paid subscription.  After entering payment information, the last item of our signup process to be completed is an "I agree" checkbox which was consciously clicked in order for the trial to be activated and gives consent and authorization for us to charge the account.  Next to that checkbox are disclosures clearly stating the price to be charged and outlining our subscription terms with links provided to the full text details.  We also sent a welcome confirmation to the email address on file immediately after the last step is completed confirming the purchase.  This signup flow is very clearly identified as belonging to us. The subscription is not able to be started without user interaction to accept our terms and clicking the Submit button.  We assert someone in your household is responsible as the physical address of this BBB claim matches the physical address shared with us in the rebate claim.  Further, by the screenshots submitted with this complaint, this person sent a Zelle payment to you on 8/28 which is the next transaction after our August monthly payment was deducted.  Unfortunately, we cannot cancel this subscription at this time as the name/email disclosed to the BBB does not match with the subscription holder.  Please have this person contact us indicating their name with access to their email address and we will be more than happy to assist further.  For the convenience of our customers, we operate ******** telephone call & live chat services.  We also respond promptly to emails.

• Initial Complaint

  Date:10/01/2025

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Mystery $25 charge shows up on my account; despite all of the effusive protestations from this company about their service being legit and opt-in based, nobody in our household ever did so in an informed and knowledgeable way. Put bluntly, it seems as if theyre operating right up against the border of legality if not actually breaking it. Deceptive practices to say the least. How many of these charges were run and not noticed by other targets?Anyone working for them as well should reconsider their values.

  

  Business Response

  Date: 10/01/2025

  Our records indicate there has been no past interaction and no subscription or payments associated with the name "E ******" (did not disclose full name to BBB) having an email address "***********************************".  Perhaps you or another household member used a different name or email address to sign up with us.  Please reach out to our Customer Support Team directly at your convenience by telephone at **************, by email to *************************************** or by live chat accessible on our website and be prepared to disclose any other names or email addresses that a subscription may have been started under.  We are available anytime 24x7x365!

• Initial Complaint

  Date:10/01/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  taking 25 dollars a month from me and i do not use this service or even know what it is. this needs resolved i want it cancelled.

  

  Business Response

  Date: 10/01/2025

  We believe that you or someone in your household with access to the payment information on file signed up with us.  We obtained user data directly from the inputted information after visiting a Peer to Peer Finance site (exact website unknown) on 18Aug2025.  Someone clicked on our cash back rebate ad and filled out a multi-field signup form using the credit card information that we have on file and gave express consent to the subscription program.  We sent a welcome confirmation to the email address on file immediately after the last signup step confirming the purchase.  Our signup flow is very clearly identified as belonging to us.  It's very difficult to sign up with us inadvertently, unknowingly or unaware that there will be monthly charges incurred.  Please reach out directly to us for any further questions or concerns.  Our contact information is prominently displayed on our website.  For the convenience of our customers, we operate ******** telephone call & live chat services.  We also respond promptly to emails.

• Initial Complaint

  Date:09/19/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  My son's Teen Venmo card was charged $3 and $25 by SmartyPlus. Neither he nor I know what this is, received any goods, or subscribed to anything. Venmo has been contacted and they credited back the $3 but not the $25. What a bunch of scammers! Shame on you, "Smarty plus"!!!!

  

  Business Response

  Date: 09/21/2025

  Our records indicate there has been no past interaction and no subscription or payments associated with the name "******* ******" having an email address "**********************************".  Perhaps you or another household member used a different name or email address to sign up with us.  Please reach out to our Customer Support Team directly at your convenience by telephone at **************, by email to *************************************** or by live chat accessible on our website and be prepared to disclose any other names or email addresses that a subscription may have been started under.  We are available anytime 24x7x365!

  Customer Answer

  Date: 09/22/2025

   
  Complaint: 23893228
  
  I am rejecting this response because:

  I made it clear that my sons Teen Venmo account was charged. He never signed up for anything with SmartyPlus. His name is ******** ******.
  
  Sincerely,
  
  ******* ******

  

  Business Response

  Date: 09/27/2025

  Thank you for your response through the BBB.  While we acknowledge that you originally indicated that it was your child's card, you did not provide any further information to locate the subscription including a name, email address, last four of the card charged and amount(s) & dates(s) of the transaction(s).  Your latest reply includes a name however, no past or present subscription exists in our system with it (or even just the last name for that matter).   We again note there has been no prior contact from you for an opportunity to resolve any issues directly with us and this could be handled live with one of our customer service agents.  Our contact information is prominently displayed on our website.  For the convenience of our customers, we operate ******** telephone call & live chat services.  We also respond promptly to emails.

  Customer Answer

  Date: 10/03/2025

   
  Complaint: 23893228
  
  I am rejecting this response because: my Venmo account is frozen due to this dispute. My son's teen Venmo card was charged $3 on 8/13/25 by SmartyPlus and $25 was charged on 8/20/25. I cannot give you the last 4 digits on the card as they canceled that card and sent him a new one when we opened the dispute through *****. On 8/28/25 Venmo credited me $3 as they reviewed the dispute and decided in my favor. On 9/10/25, Venmo emailed me stating:

  "After careful investigation, we've determined that an error has not occurred and the dispute claim has not been resolved in your favor. A review of the account shows that funds were added during the period of alleged unauthorized transactions taking place. Since funds had recently arrived into the account, the account holder would be the only one with knowledge of the balance available for transactions. The transactions did not exceed or attempt to exceed the available account balance. This also suggests that the balance was known to the user at that time. We have also completed a review of the account and have found no evidence of any type of unusual account access or charges. The account was also accessed shortly before and after the alleged unauthorized transactions taking place. This access method is consistent with previous account access methods and devices. Upon conclusion of our investigation, it was determined that there was no evidence of unauthorized activity found." 

  I have appealed the decision with Venmo and it is still being investigated. Since I have not repaid the temporary $25 credit they issued me when I initially disputed, all our Venmo accounts have been frozen. I am not repaying something that was not authorized nor did we receive any goods from your company. We don't even know what your company does or supplies!!! I am frustrated with this, you and Venmo!
  
  Sincerely,
  
  ******* ******

• Initial Complaint

  Date:09/10/2025

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  they have already charged me once and i had no clue what happened and they should be trying to charge me again tmw

  

  Business Response

  Date: 09/10/2025

  Our records indicate that there has been no prior contact for an opportunity to resolve any issues directly with you.  We believe that you or someone in your household with access to the payment information on file signed up with us.  We obtained user data directly from the inputted information after visiting a Peer to Peer Finance site (exact website unknown) on 27Jun2025.  Someone clicked on our cash back rebate ad and filled out a multi-field signup form using the credit card information that we have on file and gave express consent to the subscription program.  We sent a welcome confirmation to the email address on file immediately after the last signup step confirming the purchase.  Our signup flow is very clearly identified as belonging to us.  It's very difficult to sign up with us inadvertently, unknowingly or unaware that there will be monthly charges incurred.  Please reach out directly to us for any further questions or concerns.  Our contact information is prominently displayed on our website.  For the convenience of our customers, we operate ******** telephone call & live chat services.  We also respond promptly to emails.

• Initial Complaint

  Date:09/02/2025

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  The transactions date back to December ******* into present day of August *******. ****************************** has taken several transactions out of my personal checking account in $25.00 increments every month. Ive tried to change cards, filing a claim with my bank, and even locking my card and somehow they continue to take money without my consent or knowledge.

  

  Business Response

  Date: 09/04/2025

  Our records indicate that there has been no prior contact from you for an opportunity to resolve any issues directly with us.  We note that you declined to provide your email address to the BBB however, we were able to locate the subscription using the screenshots that you supplied with this complaint.  We believe that you or someone in your household with access to the payment information on file signed up with us.  We obtained user data directly from the inputted information after visiting a Department Stores site (exact website unknown).  Someone clicked on our cash back rebate ad and filled out a multi-field signup form using the credit card information that we have on file and gave express consent to the subscription program.  We sent a welcome confirmation to the email address on file immediately after the last signup step confirming the purchase.  Our signup flow is very clearly identified as belonging to us.  It's very difficult to sign up with us inadvertently, unknowingly or unaware that there will be monthly charges incurred.  Please reach out directly to us for any further questions or concerns.  Our contact information is prominently displayed on our website.  For the convenience of our customers, we operate ******** telephone call & live chat services.  We also respond promptly to emails.

• Initial Complaint

  Date:09/02/2025

  Type:Customer Service Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  ****************************** Charged my card $25.00. But I have never signed up for this website . Not sure how they got my credit card information . They are a **** website that I am reporting . They need to be investigated

  

  Business Response

  Date: 09/04/2025

  Based on our records, it appears that either you or someone in your household with access to the payment method on file enrolled in our program. The signup occurred on August 17, 2025, after visiting a Peer-to-Peer Finance website (specific site unknown), where our cashback rebate advertisement was clicked. The user then completed a multi-field registration form using the card information currently associated with your account and provided express consent to join the subscription program.
  A welcome confirmation email was sent immediately after the final step of registration, confirming the purchase. Our signup process is clearly branded and includes multiple disclosures regarding recurring charges, making it unlikely for someone to enroll unintentionally or without awareness of the subscription terms.
  Our records also show that the subscription was canceled on August 24, 2025, due to non-payment resulting from insufficient funds. As no successful payments were processed, no refund is applicable.
  We also acknowledge your multiple calls to our support team on August 25, 2025. Two calls were disconnected before assistance could be provided, and two others were terminated due to repeated use of inappropriate language. Were here to help and kindly ask that future communications remain respectful so we can assist you effectively.
  For any additional questions or concerns, please feel free to contact us directly. Our support team is available 24/7 via phone, live chat, and email, and our contact details are prominently listed on our website.

  Customer Answer

  Date: 09/05/2025

   
  Complaint: 23795376
  
  I am rejecting this response because:
  
  Sincerely,
  
  ******* ********

• Initial Complaint

  Date:08/26/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Just want it stopped before it gets worse

  

  Business Response

  Date: 08/28/2025

  Our records indicate that there has been no prior contact from you for an opportunity to resolve any issues directly with us.  Contrary to your claim, we believe that you or someone in your household with access to the payment information on file signed up with us.  We obtained user data directly from the inputted information after visiting a financial information site (exact website unknown) on 16Aug2025.  Someone clicked on our cash back rebate ad and filled out a multi-field signup form using the credit card information that we have on file and gave express consent to the subscription program.  We sent a welcome confirmation to the email address on file immediately after the last signup step confirming the purchase.  Our signup flow is very clearly identified as belonging to us.  It's very difficult to sign up with us inadvertently, unknowingly or unaware that there will be monthly charges incurred.  Please reach out directly to us for any further questions or concerns.  Our contact information is prominently displayed on our website.  For the convenience of our customers, we operate ******** telephone call & live chat services.  We also respond promptly to emails.

• Initial Complaint

  Date:08/18/2025

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I signed up for a 7 day trial for 6.93. This company immediately charged my bank account for the 6.93, and then another *****, and then once again for 9.99. Two of these three were unauthorized charges. A company should not be able to ******nilly deduct money from your account once they have your credit card information. This is fraud and theft. Now Im reading all over the internet that this company is habitually doing this with everyone.

  

  Business Response

  Date: 08/19/2025

  Our records indicate there has been no past interaction and no subscription or payments associated with the name "**** *******" having an email address "*********************************".  Also, we offer no trials for $6.93 or monthly subscriptions for $19.99 or $9.99.  Your screenshot shows an unrelated company LIVESMARTY *****.  This is not our company.  

• Initial Complaint

  Date:08/18/2025

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On 8/14/25, while purchasing movie tickets through Regal, I saw an offer claiming I could receive $15 cash back through SmartyPlus. The offer appeared to be a simple cashback promotion, but it was actually enrollment into a paid subscription service costing $25/month.I never intended to sign up for a subscription and was not clearly informed during the process that I would be charged monthly. After completing the redemption step (via a $0 Apple Pay authorization), I realized that this was a subscription and canceled it immediately.While I was able to cancel before the first monthly charge, I find this practice deceptive. The offer presentation led me to believe I was redeeming a one-time cashback reward, not enrolling in a recurring paid service.

  

  Business Response

  Date: 08/19/2025

  Contrary to your claim, we believe that you or someone in your household with access to the payment information on file signed up with us.  We obtained user data directly from the inputted information after visiting a movie ticket site (exact website unknown) on 13Aug2025.  Someone clicked on our cash back rebate ad and filled out a multi-field signup form which included entering payment information.  The last item to be completed is an "I agree" checkbox that requires user interaction to be clicked in order for the subscription to be activated and gives consent and authorization for us to charge the account.  Next to that checkbox are disclosures stating the price to be charged and outlining our terms with links provided to the full text details.  We also sent a welcome confirmation to the email address on file immediately after the last step is completed confirming the purchase.  This signup flow is very clearly identified as belonging to us.  It's very difficult to sign up with us inadvertently, unknowingly or unaware that there will be monthly charges incurred.  Please reach out directly to us for any further questions or concerns.  Our contact information is prominently displayed on our website.  For the convenience of our customers, we operate ******** telephone call & live chat services.  We also respond promptly to emails.