Complaints
Customer Complaints Summary
- 710 total complaints in the last 3 years.
- 107 complaints closed in the last 12 months.
If you've experienced an issue
Submit a ComplaintThe complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.
Initial Complaint
Date:04/27/2023
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
Been taking it for a couple months off my card. Not aware of doing this myself
Business Response
Date: 05/11/2023
We confirm that we have cancelled your subscription and refunded your payments. Our records show that you signed up with us after shopping on the mobile version of the Zmenu site. Please reach out directly to ** for any further questions or concerns. Our contact information is prominently displayed on our website. For the convenience of our customers, we operate 24x7x365 telephone call & live chat services. We also respond promptly to emails.Initial Complaint
Date:04/27/2023
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
On April 19 smartycashback.com took out $3 and on April 26 smartycashback.com took out $19 I never subscribed to these services and have no idea how they got my infoBusiness Response
Date: 05/13/2023
We confirm that we have cancelled your subscription and refunded your payments. Subscription located under name ***** D*** so perhaps this is another household member. Please reach out directly to us for any further questions or concerns. Our contact information is prominently displayed on our website. For the convenience of our customers, we operate 24x7x365 telephone call & live chat services. We also respond promptly to emails.Initial Complaint
Date:04/27/2023
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
This business feels really predatory. I signed up through a popup on the local theaters site that said they'd give me 15 bucks cash back on 4/18 and then there was a mysterious charge for **** to my account. Then today another mysterious attempt to charge for ***** that luckily didn't go through at which point I decided to cancel. And when I tried to do that they basically tried to strong arm me into keeping the subscription by saying my pending cashback would be canceled which is kinda messed up when they were making it appear like I had already been approved for the cashback. I'm not paying you guys 22 bucks for 15 bucks cash back. That's literally insaneBusiness Response
Date: 05/11/2023
We confirm that we have cancelled your subscription and refunded your payment. Please reach out directly to us for any further questions or concerns. Our contact information is prominently displayed on our website. For the convenience of our customers, we operate 24x7x365 telephone call & live chat services. We also respond promptly to emails.Initial Complaint
Date:04/26/2023
Type:Status:ResolvedMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
All of a sudden I am being charged $13.00 on my Mastercard for Smarty Plus Net.I have no idea what this for?Business Response
Date: 05/11/2023
We are disappointed that you had an unsatisfactory experience with us. We confirm that your subscription was cancelled and payments refunded previously via telephone call to us on 04May2023. Please reach out directly to us for any further questions or concerns. Our contact information is prominently displayed on our website. For the convenience of our customers, we operate 24x7x365 telephone call & live chat services. We also respond promptly to emails.Customer Answer
Date: 05/30/2023
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
********************************************************Initial Complaint
Date:04/26/2023
Type:Status:ResolvedMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
Ive been charged for the past few months for $19.00 to this website that I never signed up for. *** never visited this site, never used this site, and I have no idea why Im being charged, so Id like a refund of the money being taken out of my account.Business Response
Date: 05/11/2023
We are disappointed that you had an unsatisfactory experience with us. We confirm that we have cancelled your subscription and refunded your payments. Please reach out directly to us for any further questions or concerns. Our contact information is prominently displayed on our website. For the convenience of our customers, we operate 24x7x365 telephone call & live chat services. We also respond promptly to emails.Customer Answer
Date: 05/30/2023
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
Sincerely,
*********************Initial Complaint
Date:04/26/2023
Type:Status:ResolvedMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I noticed several charges from something called Smarty Plus on my credit card statement. I have no idea what is this and Ive never signed up for this service. I dont know how they got my information.Business Response
Date: 05/11/2023
We are disappointed that you had an unsatisfactory experience with us. We confirm that your subscription was cancelled and payments refunded via a telephone call to ** on 25Apr2023. Our records show that you signed up with us on 2023-03-17 20:30:48 Pacific Time after shopping on Fanatics. Please reach out directly to us for any further questions or concerns. Our contact information is prominently displayed on our website. For the convenience of our customers, we operate 24x7x365 telephone call & live chat services. We also respond promptly to emails.Customer Answer
Date: 05/30/2023
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
Sincerely,
*****************************Initial Complaint
Date:04/25/2023
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
SmartyPlus has been billing my Discover Card for the past several months for the amount of $19.00. I would suppose this is supposed to be a subscription of some sort, however I have not subscribed to them for anything. Could you please get them to stop billing me for whatever this is? I would appreciate this very much.Thank you,********************* email: *********************** Phone: ************Business Response
Date: 05/09/2023
We confirm that your subscription was cancelled and payments have been refunded. Please reach out directly to us for any further questions or concerns. Our contact information is prominently displayed on our website. For the convenience of our customers, we operate 24x7x365 telephone call & live chat services. We also respond promptly to emails.Initial Complaint
Date:04/25/2023
Type:Status:ResolvedMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I have received a notice for a charge on my credit card for $13 placed at ******************* on 17 April. I do not know anything about this charge. I did not authorize this charge. Please unsubscribe me from Smartyplusnet. Thank you. ****************************Business Response
Date: 05/07/2023
We are disappointed that you had an unsatisfactory experience with us. We confirm that we have cancelled your subscription and refunded your $13 payment. Please reach out directly to us for any further questions or concerns. Our contact information is prominently displayed on our website. For the convenience of our customers, we operate 24x7x365 telephone call & live chat services. We also respond promptly to emails.Customer Answer
Date: 05/25/2023
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
Sincerely,
***************************Initial Complaint
Date:04/24/2023
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
Ived never dealed with this company and i got charged $19 what in the world i want my money back this is a scam i never subscribe to nothing!!!Business Response
Date: 05/07/2023
Our records indicate there has been no past interaction and no subscription or payments associated with the name "***************************" having email address ***************************** as supplied to the BBB. Perhaps you or another household member used a different name or email address to sign up with **. Please reach out to our Customer Support Team directly at your convenience by telephone at **************, by email to *************************************** or by live chat accessible on our website and be prepared to disclose any other names or email addresses that a subscription may have been started under. We are available anytime 24x7x365!Initial Complaint
Date:04/23/2023
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
Today is April 24th. I'm notifying the BBB about a"Smartyplus" online service who attempted to defraud me by debiting one of my bank accounts. Luckily I keep my debit cards locked when not in use. I will go back through and see if they've tried this before. Will let you know. Thank youBusiness Response
Date: 05/06/2023
We confirm that we have cancelled your subscription and refunded your payments. Please reach out directly to us for any further questions or concerns. Our contact information is prominently displayed on our website. For the convenience of our customers, we operate 24x7x365 telephone call & live chat services. We also respond promptly to emails.
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