Complaints

This profile includes complaints for Shipmentsfree.com's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  Shipmentsfree.com

  15445 Ventura Blvd # 318 Sherman Oaks, CA 91403-3005

  
• 

  Shipmentsfree.com ege

  500 Westover Dr. #33867 Sanford, NC 27330

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:03/29/2025

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  There was an unauthorized $25 dollar payment to my bank account.

  Business Response

  Date: 03/30/2025

  Our records indicate that there has been no prior contact from you for an opportunity to resolve any issues directly with us.  Contrary to your claim, we believe that you or someone in your household with access to the payment information on file signed up with us.  We obtained user data directly from your inputted information after visiting a Makeup, Cosmetics and Fragrances site (exact website unknown) on 14Mar2025.  Someone clicked on our cash back rebate ad and filled out a multi-field signup form which included entering payment information.  The last item to be completed is an "I agree" checkbox that requires user interaction to be clicked in order for the subscription to be activated and gives consent and authorization for us to charge the account.  Next to that checkbox are disclosures stating the price to be charged and outlining our terms with links provided to the full text details.  We also sent a welcome confirmation to the email address on file immediately after the last step is completed confirming the purchase.  This signup flow is very clearly identified as belonging to us.  It's very difficult to sign up with us inadvertently, unknowingly or unaware that there will be monthly charges incurred.  Please reach out directly to us for any further questions or concerns.  Our contact information is prominently displayed on our website.  For the convenience of our customers, we operate ******** telephone call & live chat services.  We also respond promptly to emails.

• Initial Complaint

  Date:03/27/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I'm not sure where this charge came from. I've been charged for 4 months now and just noticed. I do not use this website nor do I plan to take advantage of the discounts associated. I'd like a refund and have processed a cancelation on the website associated with my email address. Thank you

  Business Response

  Date: 03/30/2025

  Our records indicate that there has been no prior contact from you for an opportunity to resolve any issues directly with us.  We note that you declined to share your email address or supporting documentation with the BBB however, we were able to locate your details.  Contrary to your claim, we believe that you or someone in your household with access to the payment information on file signed up with us.  We obtained user data directly from your inputted information after browsing online (exact website unknown) on 20Dec2024.  Someone clicked on our cash back rebate ad and filled out a multi-field signup form which included entering payment information.  The last item to be completed is an "I agree" checkbox that requires user interaction to be clicked in order for the subscription to be activated and gives consent and authorization for us to charge the account.  Next to that checkbox are disclosures stating the price to be charged and outlining our terms with links provided to the full text details.  We also sent a welcome confirmation to the email address on file immediately after the last step is completed confirming the purchase.  This signup flow is very clearly identified as belonging to us.  It's very difficult to sign up with us inadvertently, unknowingly or unaware that there will be monthly charges incurred.  Please reach out directly to us for any further questions or concerns.  Our contact information is prominently displayed on our website.  For the convenience of our customers, we operate ******** telephone call & live chat services.  We also respond promptly to emails.

• Initial Complaint

  Date:03/22/2025

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  shipmentsfree.com has charged my account of $25, without my consent. I did not request their services.

  Business Response

  Date: 03/22/2025

  Our records show that you or someone in your household with access to the payment information on file signed up with us.  We obtained user data directly from your inputted information after shopping/browsing on 14Mar2025.  Someone clicked on our cash back rebate ad and filled out a multi-field signup form which included entering payment information.  The last item to be completed is an "I agree" checkbox that requires user interaction to be clicked in order for the subscription to be activated and gives consent and authorization for us to charge the account.  Next to that checkbox are disclosures stating the price to be charged and outlining our terms with links provided to the full text details.  We also sent a welcome confirmation to the email address on file immediately after the last step is completed confirming the purchase.  This signup flow is very clearly identified as belonging to us.  It's very difficult to sign up with us inadvertently, unknowingly or unaware that there will be monthly charges incurred.  We acknowledge your prior email to us on 21Mar2025 at which time we believed this matter was settled.  Please reach out directly to us for any further questions or concerns.  Our contact information is prominently displayed on our website.  For the convenience of our customers, we operate ******** telephone call & live chat services.  We also respond promptly to emails.

• Initial Complaint

  Date:03/21/2025

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Unauthorized monthly charges to a debit card.

  Business Response

  Date: 03/22/2025

  Our records indicate there has been no past interaction and no subscription or payments associated with the name "**** ******" with email address "**************************************".  Perhaps you or another household member used a different name or email address to sign up with us.  Please reach out to our Customer Support Team directly at your convenience by telephone at **************, by email to ************************** or by live chat accessible on our website and be prepared to disclose any other names or email addresses that a subscription may have been started under.  We are available anytime 24x7x365!

• Initial Complaint

  Date:03/17/2025

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On March 1 2025, I was charged $25.00 on my citicard ****** card ending 2153 in the amount of $25.00 I am contacting ********* now to dispute the charge which I do not recall authorizing.

  Business Response

  Date: 03/19/2025

  Our records indicate there has been no past interaction and no subscription or payments associated with the name "****** *******" with email address *************************  Perhaps you or another household member used a different name or email address to sign up with us.  Please reach out to our Customer Support Team directly at your convenience by telephone at **************, by email to ******************************************, or by live chat accessible on our website and be prepared to disclose any other names or email addresses that a subscription may have been started under.  We are available anytime 24x7x365!

  Customer Answer

  Date: 03/20/2025

   
  Complaint: 23078688
  
  I am rejecting this response because:

  To representatives of Shipmentsfree.com in ***********, **

  If you check your billing records, you will find that you charged $25.00 to a **** CITICARD credit card ending in 2153 for ****** ******* on 03/01/2025

  As I do not recall having any prior communications nor authorizations with your entity, my email address is not relevant.

   

  
  Sincerely,
  
  ****** *******

  Business Response

  Date: 03/28/2025

  We have searched our records and four payments with cards ending in 2153 were made on 1Mar2025.  The names and emails for these records do not match what you have disclosed to us.  Our subscriptions are indexed by name and email.  Of course our request for your email is relevant as there are other subscriptions in our system with the name "****** *******" however, none with the email ********************** that you have disclosed to the BBB.  

• Initial Complaint

  Date:03/15/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I recently found out that the company ShipmentsFree out of CA has been charging me $19 per month since May 2023, which adds up to $437 that was stolen from me. I believe they may have scammed me from a free senior phone I obtained around that time. I went thru all my online accts. that I had ordered from in 2023 and couldn't find any sign of the company, so I really believe it was that awful free phone.I have had brain surgery and did not pay attention to my bank statement. I have been busy just healing and did not check my accts. and I should not have had to.This company I believe are criminals, I do know that I have not received nor ordered any services from this ompany. I believe they may have accessed my account thru a senior free cell phone I had for a brief time. The phone had not been properly wiped and I could tell it had been used for criminal activity. I know that I have never had any dealings w/them.These are bad people doing bad things to good people and they need stopped.I have reported this to both my bank and the Attorney General along w/BBB.Also I see they have a favorable rating w/BBB. How did that happen?Please investigate these crooks. I am 70+ and need every cent I get. I will only except a full refund.Lastly, I do believe that this constitutes as wire fraud under Title 18, Section 1343 of the United States Code.Thank you for your time ***** S. ******

  Business Response

  Date: 03/16/2025

  Contrary to your claim, we believe that you or someone in your household with access to the payment information on file signed up with us.  We obtained user data directly from your inputted information after visiting an e-commerce site ****** and purchasing an item.  Someone clicked on our cash back rebate ad and filled out a multi-field signup form which included entering payment information.  The last item to be completed is an "I agree" checkbox that requires user interaction to be clicked in order for the subscription to be activated and gives consent and authorization for us to charge the account.  Next to that checkbox are disclosures stating the price to be charged and outlining our terms with links provided to the full text details.  We also sent a welcome confirmation to the email address on file immediately after the last step is completed confirming the purchase.  This signup flow is very clearly identified as belonging to us.  It's very difficult to sign up with us inadvertently, unknowingly or unaware that there will be monthly charges incurred.  We acknowledge your two telephone calls to us on 14Mar2025.  The first was terminated by you before we could assist.  The second call lasted less than a minute.  During that call, you declined to provide your contact information and advised us that you were contacting your financial institution.  We associated these calls to you using the contact information that you provided with this complaint.  It's unfortunate that we could not resolve any issues directly with you.  Please reach out directly to us for any further questions or concerns.  Our contact information is prominently displayed on our website.  For the convenience of our customers, we operate ******** telephone call & live chat services.  We also respond promptly to emails.

  Customer Answer

  Date: 03/16/2025

   
  Complaint: 23071641
  
  I am rejecting this response because:

  The company stated someone in my household probably did this. Not true. No one has access to my account nor would they use it. They say it was from an **** purchase. I have never bought from ****. They say they have proof of order and requested shipping services, I want them to prove it and I want to see the invoice.

  Regardless, this company is not doing business in a fair way. It is underhanded and it seems they prey on the elderly and challenged population to make money. It is shameful they are allowed to eek by laws and not challenged w/their way of doing business.

  I expect a full refund and hopefully BBB will take this as at least a warning about what they are up to.

  To many $400 isn't a large amount to make a big issue about, but I am 73 yr. old neurodivergent woman who needs every *****.

  Thank you for your help.

  
  ***** Pardee 

  Business Response

  Date: 03/21/2025

  We maintain that you or someone in your household with access to the payment information on file signed up with us after visiting an e-commerce site (eBay).  The page that was being viewed when the subscription was stated in your name and email address was *******************************************; Someone clicked on our cash back rebate ad and filled out a multi-field signup form that included entering payment information.  The last item to be completed is an "I agree" checkbox that requires user interaction to be clicked in order for the subscription to be activated and gives consent and authorization for us to charge the account.  Next to that checkbox are disclosures stating the price to be charged and outlining our terms with links provided to the full text details.  We also sent a welcome confirmation to the email address on file immediately after the last step is completed confirming the purchase.  This signup flow is very clearly identified as belonging to us.  It's very difficult to sign up with us inadvertently, unknowingly or unaware that there will be monthly charges incurred.

  Business Response

  Date: 04/07/2025

  You or someone in your household with access to the payment information on file signed up with us after visiting an e-commerce site *******  The page that was being viewed when the subscription was stated in your name and email address was *************************************.  Someone clicked on our cash back rebate ad and filled out a multi-field signup form that included entering payment information.  The last item to be completed is an "I agree" checkbox that requires user interaction to be clicked in order for the subscription to be activated and gives consent and authorization for us to charge the account.  Next to that checkbox are disclosures stating the price to be charged and outlining our terms with links provided to the full text details.  We also sent a welcome confirmation to the email address on file immediately after the last step is completed confirming the purchase.  This signup flow is very clearly identified as belonging to us.  It's very difficult to sign up with us inadvertently, unknowingly or unaware that there will be monthly charges incurred.  The IP address the subscription was started from is ************************************* which coincides with **********, ** which is where you disclosed to the BBB as your city of residence.

  Customer Answer

  Date: 04/17/2025

   
  Complaint: 23071641
  
  I am rejecting this response because:

  I have never had any transactions w/****. So why in the world would I get a totally strange shipping service. I am and was a senior citizen who was recovering from brain surgery at the time of your "monthly service charge began", which if you checked was never used. Yet you happily took $19 per month from me. Total $437. If you have receipts, show them. Services rendered? prove them.

  It is a fair and honest solution

  Sincerely,

  
  ***** ******

• Initial Complaint

  Date:03/11/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Got charged $25, never used or heard of this company, want my money back

  Business Response

  Date: 03/12/2025

  Thank you for contacting us through the BBB.  Contrary to your claim, you are familiar with us.  We note that you intentionally signed up and immediately applied for our First Purchase Rebate (7433679344-2042954186) as an electronic gift card by logging into your SmartyPlus account.  Based on the contents of this complaint, we've gone ahead and cancelled that rebate out.  We obtained user information directly from your inputted information after visiting a Makeup, Cosmetics and Fragrances site (exact website unknown) on 4Feb2025.  Someone clicked on our cash back rebate ad and filled out a multi-field signup form which included entering payment information.  The last item to be completed is an "I agree" checkbox that requires user interaction to be clicked in order for the subscription to be activated and gives consent and authorization for us to charge the account.  Next to that checkbox are disclosures stating the price to be charged and outlining our terms with links provided to the full text details.  We also sent a welcome confirmation to the email address on file immediately after the last step is completed confirming the purchase.  This signup flow is very clearly identified as belonging to us.  It's very difficult to sign up with us inadvertently, unknowingly or unaware that there will be monthly charges incurred.  We also acknowledge your prior telephone call to us on 5Mar2025 at which time we believe that this matter was settled.  Please reach out directly to us for any further questions or concerns.  Our contact information is prominently displayed on our website.  For the convenience of our customers, we operate ******** telephone call & live chat services.  We also respond promptly to emails.

• Initial Complaint

  Date:03/08/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Shipments ******** is a scam! I checked my bank statements, I found out this company charged my account $25 dollars each month. I dont even know what its. I called my bank to cancel my bank account. And the specialist in the bank help me to look up what this company is and two day later this company refunded my money. And I saw from BBB reviews, I found out most complains from this company are charged others credit card without authorization. It is pretty scary!!! Beware!

  Business Response

  Date: 03/08/2025

  Our records indicate that there has been no prior contact from you for an opportunity to resolve any issues directly.  Contrary to your claim, you are familiar with us.  We note that you intentionally signed up and immediately applied for our First Purchase Rebate (8482301359-7756871819) as a check to be sent to your home address by logging into your SmartyPlus account.  Based on the contents of this complaint, we've gone ahead and cancelled that rebate out.  We obtained user information directly from your inputted information after visiting a Department Stores site (exact website unknown) on 28Nov2024.  Someone clicked on our cash back rebate ad and filled out a multi-field signup form which included entering payment information.  The last item to be completed is an "I agree" checkbox that requires user interaction to be clicked in order for the subscription to be activated and gives consent and authorization for us to charge the account.  Next to that checkbox are disclosures stating the price to be charged and outlining our terms with links provided to the full text details.  We also sent a welcome confirmation to the email address on file immediately after the last step is completed confirming the purchase.  This signup flow is very clearly identified as belonging to us.  It's very difficult to sign up with us inadvertently, unknowingly or unaware that there will be monthly charges incurred.  Please reach out directly to us for any further questions or concerns.  Our contact information is prominently displayed on our website.  For the convenience of our customers, we operate ******** telephone call & live chat services.  We also respond promptly to emails.

• Initial Complaint

  Date:03/01/2025

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Fraudulent charges billed on my credit card. I never Opened an account with ***************** and they have been fraudulently billing my credit card. I would like them to cancel whatever subscription they have opened in my name And to refund me for the $75, they have charged me so far

  Business Response

  Date: 03/02/2025

  Our records indicate that there has been no prior contact from you for an opportunity to resolve any issues directly with us.  Contrary to your claim, we believe that you or someone in your household with access to the payment information on file signed up with us.  We obtained user data directly from your inputted information after visiting an event ticketing site (exact website unknown) on 22Dec2024.  Someone clicked on our cash back rebate ad and filled out a multi-field signup form which included entering payment information.  The last item to be completed is an "I agree" checkbox that requires user interaction to be clicked in order for the subscription to be activated and gives consent and authorization for us to charge the account.  Next to that checkbox are disclosures stating the price to be charged and outlining our terms with links provided to the full text details.  We also sent a welcome confirmation to the email address on file immediately after the last step is completed confirming the purchase.  This signup flow is very clearly identified as belonging to us.  It's very difficult to sign up with us inadvertently, unknowingly or unaware that there will be monthly charges incurred.  Please reach out directly to us for any further questions or concerns.  Our contact information is prominently displayed on our website.  For the convenience of our customers, we operate ******** telephone call & live chat services.  We also respond promptly to emails.

• Initial Complaint

  Date:02/28/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  This is a scam business and they tried to charge my debit card illegitimately. They need to be shut down as they are not a true business but rather a scam.

  Business Response

  Date: 03/02/2025

  Our records indicate that there has been no prior contact from you for an opportunity to resolve any issues directly with us.  Contrary to your claim, we believe that you or someone in your household with access to the payment information on file signed up with us.  We obtained user data directly from your inputted information after visiting a gaming phone specialty site (***********) on 14Feb2025.  Someone clicked on our cash back rebate ad and filled out a multi-field signup form which included entering payment information.  The last item to be completed is an "I agree" checkbox that requires user interaction to be clicked in order for the subscription to be activated and gives consent and authorization for us to charge the account.  Next to that checkbox are disclosures stating the price to be charged and outlining our terms with links provided to the full text details.  We also sent a welcome confirmation to the email address on file immediately after the last step is completed confirming the purchase.  This signup flow is very clearly identified as belonging to us.  It's very difficult to sign up with us inadvertently, unknowingly or unaware that there will be monthly charges incurred.  We note the subscription has been cancelled as payment attempts on 21Feb2025 and 28Feb2025 failed.  Please reach out directly to us for any further questions or concerns.  Our contact information is prominently displayed on our website.  For the convenience of our customers, we operate ******** telephone call & live chat services.  We also respond promptly to emails.