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Shipmentsfree.com

Headquarters

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BBB Accredited BusinessB Rated by BBB

Complaints

This profile includes complaints for Shipmentsfree.com's headquarters and its corporate-owned locations. To view all corporate locations, see

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    Customer Complaints Summary

    • 407 total complaints in the last 3 years.
    • 255 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

    Sort by

    Complaint status

    Complaint type

    • Initial Complaint

      Date:11/23/2024

      Type:Product Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      They just started charging my card for 25 dollars a month.i didn't authorize the charges.they are scammers.i want my money back and I'm filing charges.

      Business Response

      Date: 11/24/2024

      Thank you for contacting us through the BBB.  Our records indicate that there has been no prior contact from you for an opportunity to resolve any issues directly with us.  Contrary to your claim, you are familiar with us.  We note that you intentionally signed up and immediately applied for our First Purchase Rebate (8578457590-2284484734) as a check to be sent to your home address.  Based on the contents of this complaint, we've gone ahead and cancelled that rebate out.  We obtained user information directly from your inputted information after visiting an automotive site (globaltransmissionparts) on 5Nov2024.  Someone clicked on our cash back rebate ad and filled out a multi-field signup form which included entering payment information.  The last item to be completed is an "I agree" checkbox that requires user interaction to be clicked in order for the subscription to be activated and gives consent and authorization for us to charge the account.  Next to that checkbox are disclosures stating the price to be charged and outlining our terms with links provided to the full text details.  We also sent a welcome confirmation to the email address on file immediately after the last step is completed confirming the purchase.  This signup flow is very clearly identified as belonging to us.  It's very difficult to sign up with us inadvertently or unknowingly.  We confirm that we have cancelled your subscription and refunded your one $25 payment.  Curious on why the claim was for $50 and not what was originally charged.  Please reach out directly to us for any further questions or concerns.  Our contact information is prominently displayed on our website.  For the convenience of our customers, we operate ******** telephone call & live chat services.  We also respond promptly to emails.

    • Initial Complaint

      Date:11/22/2024

      Type:Order Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      There was a $25.00 taken from my bank account. I have no idea who this company is and I never signed up for anything. My statement just side purchase by *************** for $25.00 today is Nov 22 2024 and today is when it came out.

      Business Response

      Date: 11/24/2024

      Our records indicate there are multiple interactions and subscription & payments associated with the name "****** ******".  You declined to share your email address with the BBB for this complaint therefore, cannot be sure if any are yours.  Please reach out to our Customer Support Team directly at your convenience by telephone at **************, by email to ************************** or by live chat accessible on our website and be prepared to disclose any other names or email addresses that a subscription may have been started under.  We are available anytime 24x7x365!

    • Initial Complaint

      Date:11/22/2024

      Type:Product Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      You have been charging my account 19$ for about 5 times now. I have been trying to see how to unsubscribe, but I cant find a way to. I never gave consent to you to take away my money, I hope you can cancel my subscription, and give me my refund of all the money you took out my account with out my consent.

      Business Response

      Date: 11/24/2024

      Our records indicate that there has been no prior contact from you for an opportunity to resolve any issues directly with us.  Contrary to your claim, you or someone in your household with access to the payment information on file intentionally signed up with us.  We obtained user information directly from your inputted information after visiting a Sports and Outdoor Equipment site (exact website unknown) on 11Sep2024.  Someone clicked on our cash back rebate ad and filled out a multi-field signup form which included entering payment information.  The last item to be completed is an "I agree" checkbox that requires user interaction to be clicked in order for the subscription to be activated and gives consent and authorization for us to charge the account.  Next to that checkbox are disclosures stating the price to be charged and outlining our terms with links provided to the full text details.  We also sent a welcome confirmation to the email address on file immediately after the last step is completed confirming the purchase.  This signup flow is very clearly identified as belonging to us.  It's very difficult to sign up with us inadvertently or unknowingly.  We are pleased to offer refunds to any customers who are dissatisfied with our services for any reason, and we confirm that we have cancelled your subscription and refunded your three payments, not five as you claimed.  Please reach out directly to us for any further questions or concerns.  Our contact information is prominently displayed on our website.  For the convenience of our customers, we operate ******** telephone call & live chat services.  We also respond promptly to emails.

    • Initial Complaint

      Date:11/22/2024

      Type:Product Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      There was a charge on my credit card for $19 on November 3rd, 2024. I do not know this company nor did I authorize any sort of charge to my credit card. This is a fraudulent charge and what I believe to be a scam company.

      Business Response

      Date: 11/24/2024

      Our records indicate that there has been no prior contact from you for an opportunity to resolve any issues directly with us.  Contrary to your claim, you or someone in your household with access to the payment information on file signed up with us.  We obtained user information directly from your inputted information after visiting a Travel Goods site (exact website unknown) on 26Aug2024.  Someone clicked on our cash back rebate ad and filled out a multi-field signup form which included entering payment information.  The last item to be completed is an "I agree" checkbox that requires user interaction to be clicked in order for the subscription to be activated and gives consent and authorization for us to charge the account.  Next to that checkbox are disclosures stating the price to be charged and outlining our terms with links provided to the full text details.  We also sent a welcome confirmation to the email address on file immediately after the last step is completed confirming the purchase.  This signup flow is very clearly identified as belonging to us.  It's very difficult to sign up with us inadvertently or unknowingly.  We confirm the subscription was cancelled and charge disputed with your financial institution on 22Nov2024.  Please reach out directly to us for any further questions or concerns.  Our contact information is prominently displayed on our website.  For the convenience of our customers, we operate ******** telephone call & live chat services.  We also respond promptly to emails.

    • Initial Complaint

      Date:11/22/2024

      Type:Product Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I am writing to formally address a $25 charge labeled as SHIPMENTFR on my debit card, which appeared today on November 22nd *****. To my knowledge, I did not authorize this transaction, nor have I placed any orders or shipments recently that would justify this charge. My last food order was approximately two weeks ago, and all associated charges were already processed at that time.This delayed and unexpected charge has caused confusion and concern. I kindly request an explanation for this transaction, as well as a refund for the $25, as it does not align with any service I have recently used.Please resolve this issue promptly and refrund my money

      Business Response

      Date: 11/24/2024

      This is to formally address your issue raised through the BBB.  Our records indicate that there has been no prior contact from you for an opportunity to resolve any issues directly with us.  Contrary to your claim, you are familiar with us.  We note that you intentionally signed up and immediately applied for our CAD$15 First Purchase Rebate (5597042850-6381757891).  Based on the contents of this complaint, we've gone ahead and cancelled that rebate out.  We obtained user information directly from your inputted information after visiting a ********************* site ("Skip the Dishes") on 5Nov2024.  Someone clicked on our cash back rebate ad and filled out a multi-field signup form which included entering payment information.  The last item to be completed is an "I agree" checkbox that requires user interaction to be clicked in order for the subscription to be activated and gives consent and authorization for us to charge the account.  Next to that checkbox are disclosures stating the price to be charged and outlining our terms with links provided to the full text details.  We also sent a welcome confirmation to the email address on file immediately after the last step is completed confirming the purchase.  This signup flow is very clearly identified as belonging to us.  It's very difficult to sign up with us inadvertently or not knowing there will be monthly charges.  We confirm that we have cancelled your subscription and refunded your payment.  Please reach out directly to us for any further questions or concerns.  Our contact information is prominently displayed on our website.  For the convenience of our customers, we operate ******** telephone call & live chat services.  We also respond promptly to emails.

    • Initial Complaint

      Date:11/21/2024

      Type:Order Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Paid for a service thinking Id get money back for my recent purchase. No money was given and I was charged $25 for the account.

      Business Response

      Date: 12/04/2024

      Our records indicate there has been no past interaction and no subscription or payments associated with the name "*** *******" with email address "***********************************".  Perhaps you or another household member used a different name or email address to sign up with us.  Please reach out to our Customer Support Team directly at your convenience by telephone at **************, by email to ************************** or by live chat accessible on our website and be prepared to disclose any other names or email addresses that a subscription may have been started under.  We are available anytime 24x7x365!

    • Initial Complaint

      Date:11/20/2024

      Type:Billing Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      My credit card was charged 25 dollars for an unauthorized subcription by shipmentsfree.com.

      Business Response

      Date: 12/01/2024

      Contrary to your claim, we note that you intentionally signed up and immediately applied for a Rideshare Rebate (4935964996-4162037768) and sent us a proof-of-purchase receipt from Lyft.  This rebate was denied because you deleted your account.  We obtained user information directly from your inputted information after visiting a Clothing and Apparel site on 13Nov2024.  Someone clicked on our cash back rebate ad and filled out a multi-field signup form which included entering payment information.  The last item to be completed is an "I agree" checkbox that requires user interaction to be clicked in order for the subscription to be activated and gives consent and authorization for us to charge the account.  Next to that checkbox are disclosures stating the price to be charged and outlining our terms with links provided to the full text details.  We also sent a welcome confirmation to the email address on file immediately after the last step is completed confirming the purchase.  This signup flow is very clearly identified as belonging to us.  It's very difficult to sign up with us inadvertently or unknowingly.  We confirm the subscription is cancelled.  We acknowledge your call on 21Nov2024 requesting a refund and we could not locate your account because you already deleted it.  As you previously disputed our charge with your financial institution / card issuer on 23Nov2024, any refund due will be forthcoming form them.  Please reach out directly to us for any further questions or concerns.  Our contact information is prominently displayed on our website.  For the convenience of our customers, we operate ******** telephone call & live chat services.  We also respond promptly to emails.

    • Initial Complaint

      Date:11/20/2024

      Type:Billing Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I shopped on reverb on 11/12, and must have signed up for a subscription to this business. either way, I never remember seeing that i would be charged monthly. Today, I got an apple pay charge for 25 dollars from ****************, and while I do want to be refunded for that money that I never remember seeing would ever be charged towards me, I find it incredibly slimy how their website features NO OPTION to cancel a subscription. You instead have to email and pray for a reply. What kind of subscription service doesnt allow you to simply cancel the subscription? The membership icon which features a payment card image is literally a blank menu. This all tells me this business preys on people not finding the charges to their account and when they do, they make it very hard to cancel the subscription in a simple way. I want my 25 dollars back, which I did nothing to become charged with, and I want my subscription cancelled. I do not want to pay this business any money at all, I want nothing to do with it.

      Business Response

      Date: 11/22/2024

      Contrary to your claim, a subscriber may cancel a subscription by logging into their account dashboard and click the "cancel subscription" link.  Our contact information is prominently displayed on our website.  For the convenience of our customers, we operate ******** telephone call & live chat services, in addition to responding promptly to emails.  We acknowledge your email of 20Nov2024 and we cancelled your subscription and refunded your payment and replied back to you within 8 hours of receipt.  This is also the same day that you initiated this complain against us.  

    • Initial Complaint

      Date:11/17/2024

      Type:Customer Service Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I am being charged $19.99 monthly from my Apple Pay for a company that I dont recall dealing with or hearing of. I would like this to stop and would like a refund for what theyve taken from me

      Business Response

      Date: 11/17/2024

      Thank you for contacting us through the BBB.  Our records indicate that there has been no prior contact from you for an opportunity to resolve any issues directly with us.  Contrary to your claim, you are familiar with us.  We note that you intentionally signed up and immediately applied for our $20 First Purchase Rebate (1349157789-1126781271) in Gift Card format.  Based on the contents of this complaint, we've gone ahead and cancelled that rebate out.  We obtained user information directly from your inputted information after visiting a Sports and Outdoor Equipment site (exact website unknown).  Someone clicked on our cash back rebate ad and filled out a multi-field signup form which included entering payment information.  The last item to be completed is an "I agree" checkbox that requires user interaction to be clicked in order for the subscription to be activated and gives consent and authorization for us to charge the account.  Next to that checkbox are disclosures stating the price to be charged and outlining our terms with links provided to the full text details.  We also sent a welcome confirmation to the email address on file immediately after the last step is completed confirming the purchase.  This signup flow is very clearly identified as belonging to us.  It's very difficult to sign up with us inadvertently or unknowingly.  We confirm that we have cancelled your subscription and refunded your payment.  Please reach out directly to us for any further questions or concerns.  Our contact information is prominently displayed on our website.  For the convenience of our customers, we operate ******** telephone call & live chat services.  We also respond promptly to emails. 

    • Initial Complaint

      Date:11/15/2024

      Type:Product Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I have been charged $19 for something. I don't know what it is and have no idea who to contact to fix it. This started in July and I have been charged every month since. Please have them refund me all that I have paid.

      Business Response

      Date: 11/16/2024

      Our records indicate that there has been no prior contact from you for an opportunity to resolve any issues directly with us.  Thank you for your screenshot as the subscription was located under an alternate name and email address.  We confirm that we have cancelled your subscription and refunded your payments.  Please reach out directly to us for any further questions or concerns.  Our contact information is prominently displayed on our website.  For the convenience of our customers, we operate ******** telephone call & live chat services.  We also respond promptly to emails. 

      Customer Answer

      Date: 11/16/2024

       
      Better Business Bureau:

      I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

      Sincerely,

      ***** *****

    Shipmentsfree.com is BBB Accredited.

    BBB accredited business seal

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