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Business Profile

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Shipmentsfree.com

Headquarters

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BBB Accredited BusinessB Rated by BBB

Complaints

This profile includes complaints for Shipmentsfree.com's headquarters and its corporate-owned locations. To view all corporate locations, see

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    Customer Complaints Summary

    • 407 total complaints in the last 3 years.
    • 255 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

    Sort by

    Complaint status

    Complaint type

    • Initial Complaint

      Date:12/03/2024

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I have never heard of this company and i have been charge a $25 fee. I did not sign up with this company and do not want this service.

      Business Response

      Date: 12/06/2024

      We confirm that we previously cancelled your subscription and refunded your payment during a chat session with us on 3Dec2024.  Please reach out directly to us for any further questions or concerns.  Our contact information is prominently displayed on our website.  For the convenience of our customers, we operate ******** telephone call & live chat services.  We also respond promptly to emails.

    • Initial Complaint

      Date:12/03/2024

      Type:Billing Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Im having monthly $19 charges to a credit card for this service- I didnt order it

      Business Response

      Date: 12/06/2024

      We believe that you or someone in your household with access to the payment information on file signed up with us.  We obtained user information directly from your inputted information after visiting the Orothestore site on 31Jul2024.  Someone clicked on our cash back rebate ad and filled out a multi-field signup form which included entering payment information.  The last item to be completed is an "I agree" checkbox that requires user interaction to be clicked in order for the subscription to be activated and gives consent and authorization for us to charge the account.  Next to that checkbox are disclosures stating the price to be charged and outlining our terms with links provided to the full text details.  We also sent a welcome confirmation to the email address on file immediately after the last step is completed confirming the purchase.  This signup flow is very clearly identified as belonging to us.  It's very difficult to sign up with us inadvertently or unknowingly.  Your subscription was cancelled and payments refunded per a previous chat session with us on 3Dec2024.  Please reach out directly to us for any further questions or concerns.  Our contact information is prominently displayed on our website.  For the convenience of our customers, we operate ******** telephone call & live chat services.  We also respond promptly to emails.

    • Initial Complaint

      Date:12/02/2024

      Type:Billing Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      There has been a $19 charge that has tried to come off of my debit card for the last two months, I would like to stop these charges, as I am receiving no services and dont know what they are charging for

      Business Response

      Date: 12/06/2024

      Our records indicate there has been no past interaction and no subscription or payments associated with the name "****** ******" with email address ****************************  Perhaps you or another household member used a different name or email address to sign up with us.  Please reach out to our Customer Support Team directly at your convenience by telephone at **************, by email to ******************************************, or by live chat accessible on our website and be prepared to disclose any other names or email addresses that a subscription may have been started under.  We are available anytime 24x7x365!

    • Initial Complaint

      Date:12/02/2024

      Type:Billing Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      For the last two months my bank account was charged ***** without my or my husbands authorization. I did not sign up for any rebates/gift cards, or trials as others had mentioned in their complaints that I had read. I may have provided my email address to inquire, but once banking information was asked I would not have provided under any circumstances. I do not use my bank card online for any reason as I have a disabled son and those funds are secured for his care and all online purchases are done by my credit card only. We had the bank flag the first charge and nothing has been done about it and now there is a second charge! I dont know how companys can charge someones account this way?

      Business Response

      Date: 12/06/2024

      Contrary to your claim, someone else other than yourself (***** ******) in your household with access to the payment information on file signed up with us.  We obtained user information directly from your inputted information after visiting a movie ticket site (exact website unknown) on 25Oct2024.  Someone clicked on our cash back rebate ad and filled out a multi-field signup form which included entering payment information.  The last item to be completed is an "I agree" checkbox that requires user interaction to be clicked in order for the subscription to be activated and gives consent and authorization for us to charge the account.  Next to that checkbox are disclosures stating the price to be charged and outlining our terms with links provided to the full text details.  We also sent a welcome confirmation to the email address on file immediately after the last step is completed confirming the purchase.  This signup flow is very clearly identified as belonging to us.  It's very difficult to sign up with us inadvertently or unknowingly.  We confirm that we have cancelled your subscription and refunded your payments.  Please reach out directly to us for any further questions or concerns.  Our contact information is prominently displayed on our website.  For the convenience of our customers, we operate ******** telephone call & live chat services.  We also respond promptly to emails.

    • Initial Complaint

      Date:12/01/2024

      Type:Billing Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Thus amount by them was taken today from my bank account gave no idea what for???

      Business Response

      Date: 12/05/2024

      We confirm that we have cancelled your subscription and refunded your payment.  Please reach out directly to us for any further questions or concerns.  Our contact information is prominently displayed on our website.  For the convenience of our customers, we operate ******** telephone call & live chat services.  We also respond promptly to emails.

      Customer Answer

      Date: 12/05/2024

       
      Better Business Bureau:

      I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

      Sincerely,

      **** **********

    • Initial Complaint

      Date:12/01/2024

      Type:Product Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I have been charged $19 for something. I don't know what it is and have no idea who to contact to fix it. This started awhile back and I have been charged every month since. Please have them refund me all these $19 shipment fees.Thank you,

      Business Response

      Date: 12/01/2024

      Our records indicate that there has been no prior contact from you for an opportunity to resolve any issues directly with us.  We confirm that we have cancelled your subscription and refunded your payment.  Please reach out directly to us for any further questions or concerns.  Our contact information is prominently displayed on our website.  For the convenience of our customers, we operate ******** telephone call & live chat services.  We also respond promptly to emails.

    • Initial Complaint

      Date:11/30/2024

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      The business attempted to charge my card 12 dollars for an account Ive never created and Ive never heard of **************** for whatever the name of it is this is BS I dont under stand how they got my account they better lose my banking information or I will sue the company

      Business Response

      Date: 12/01/2024

      Thank you for contacting us through the BBB.  We confirm that we have cancelled your ShipmentsFree subscription and we acknowledge your previous calls to us.  Contrary to your claim, you are very familiar with us.  We note that you intentionally signed up and immediately applied for our First Purchase Rebate (8910318126-6202290214) as a check to be sent to your home address.  This rebate was paid out to you on 28Aug2024 after you sent us a proof-of-purchase receipt.  We obtained user information directly from your inputted information after visiting a Baby, Parenting and Family site (A Children's Place) on 23Aug2024.  Someone clicked on our cash back rebate ad and filled out a multi-field signup form which included entering payment information.  The last item to be completed is an "I agree" checkbox that requires user interaction to be clicked in order for the subscription to be activated and gives consent and authorization for us to charge the account.  Next to that checkbox are disclosures stating the price to be charged and outlining our terms with links provided to the full text details.  We also sent a welcome confirmation to the email address on file immediately after the last step is completed confirming the purchase.  This signup flow is very clearly identified as belonging to us.  It's very difficult to sign up with us inadvertently or unknowingly.  We confirm that we have cancelled your subscription.  Please reach out directly to us for any further questions or concerns.  Our contact information is prominently displayed on our website.  For the convenience of our customers, we operate ******** telephone call & live chat services.  We also respond promptly to emails.

    • Initial Complaint

      Date:11/29/2024

      Type:Billing Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      This company I have never used made two 25 dollar charge and one of which was after I called and changed my card. I called the company also and they were trying to get more financial information from me . They were very unprofessional and sounded to be a call center based in *****.

      Business Response

      Date: 11/30/2024

      Our records indicate there has been no past interaction and no subscription or payments associated with the name "****-**** ******" with email address "********************************************".  Thank you for your screenshots.  Unfortunately, there is no discernable transaction information that could help us locate the account nor does this claim indicate the dates of the charges.  We do believe that the payment method shown is being charged however, not under the name and email that you have provided to the BBB.  Perhaps you or another household member used a different name or email address to sign up with us.  Please reach out to our Customer Support Team directly at your convenience by telephone at **************, by email to ************************** or by live chat accessible on our website and be prepared to disclose any other names or email addresses that a subscription may have been started under.  We are available anytime 24x7x365!  We do acknowledge your prior call with us on 27Nov2024 and will review the call transcript. 

    • Initial Complaint

      Date:11/29/2024

      Type:Customer Service Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      $25.00 was charged to my debit card and I am unaware of why this transaction was charged. I did not purchase anything. I would like a refund.

      Business Response

      Date: 11/30/2024

      Our records indicate that there has been no prior contact from you for an opportunity to resolve any issues directly with us.  Contrary to your claim, you or someone in your household with access to the payment information on file signed up with us.  We obtained user information directly from your inputted information after visiting a ********************* site (exact website unknown) on 11Nov2024.  Someone clicked on our cash back rebate ad and filled out a multi-field signup form which included entering payment information.  The last item to be completed is an "I agree" checkbox that requires user interaction to be clicked in order for the subscription to be activated and gives consent and authorization for us to charge the account.  Next to that checkbox are disclosures stating the price to be charged and outlining our terms with links provided to the full text details.  We also sent a welcome confirmation to the email address on file immediately after the last step is completed confirming the purchase.  This signup flow is very clearly identified as belonging to us.  It's very difficult to sign up with us inadvertently or unknowingly.  We confirm that we have cancelled your subscription and refunded your payment.  Please reach out directly to us for any further questions or concerns.  Our contact information is prominently displayed on our website.  For the convenience of our customers, we operate ******** telephone call & live chat services.  We also respond promptly to emails.

      Customer Answer

      Date: 11/30/2024

       
      Better Business Bureau:

      I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

      Sincerely,

      ******* ********

    • Initial Complaint

      Date:11/27/2024

      Type:Billing Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Charge my account without having authorization I never signed up for a membership nor I do I know what it even is and they charged my account $25.00 and I just now caught it recently and had to order a new card which cost me $35

      Business Response

      Date: 12/07/2024

      We confirm that your subscription was cancelled on 26Nov2024 and payment refunded at that time.  Please reach out directly to us for any further questions or concerns.  Our contact information is prominently displayed on our website.  For the convenience of our customers, we operate ******** telephone call & live chat services.  We also respond promptly to emails.

    Shipmentsfree.com is BBB Accredited.

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    This business has committed to upholding the BBB Standards for Trust.

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