Complaints

This profile includes complaints for Shipmentsfree.com's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

close

Find a Location

Shipmentsfree.com has 2 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

BBB accredited

Near

Country

USUnited States

Please enter a valid location.

Filter

• 

  Shipmentsfree.com

  15445 Ventura Blvd # 318 Sherman Oaks, CA 91403-3005

  
• 

  Shipmentsfree.com ege

  500 Westover Dr. #33867 Sanford, NC 27330

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:11/15/2024

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I got a charge on my card from you guys. $25 have been charged from my account today. I have never heard of you guys in my life

  Business Response

  Date: 11/16/2024

  Our records indicate that there has been no prior contact from you for an opportunity to resolve any issues directly with us.  We confirm that we have cancelled your subscription and refunded your payments.  Contrary to your claim, you or someone in your household with access to the payment information on file signed up with us.  We obtained user information directly from your inputted information after visiting a ********************* site (exact website unknown) on 8Nov2024.  Someone clicked on our cash back rebate ad and filled out a multi-field signup form which included entering payment information.  The last item to be completed is an "I agree" checkbox that requires user interaction to be clicked in order for the subscription to be activated and gives consent and authorization for us to charge the account.  Next to that checkbox are disclosures stating the price to be charged and outlining our terms with links provided to the full text details.  We also sent a welcome confirmation to the email address on file immediately after the last step is completed confirming the purchase.  This signup flow is very clearly identified as belonging to us.  It's very difficult to sign up with us inadvertently or unknowingly.  Please reach out directly to us for any further questions or concerns.  Our contact information is prominently displayed on our website.  For the convenience of our customers, we operate ******** telephone call & live chat services.  We also respond promptly to emails.

• Initial Complaint

  Date:11/15/2024

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Ive been charged twice by these people first on October 15th 2024 and November 15th 2024 and *** never authorized such transactions. I signed up on a sight and canceled my account almost immediately after but even still u never authorized transactions on my card

  Business Response

  Date: 11/16/2024

  Contrary to your claim, there has been no prior contact from you for an opportunity to resolve any issues directly with us.  We confirm that we have cancelled your subscription and refunded your payments.  We obtained user information directly from your inputted information after visiting a ********************* site (exact website unknown) on 13Sep2024.  Someone clicked on our cash back rebate ad and filled out a multi-field signup form which included entering payment information.  The last item to be completed is an "I agree" checkbox that requires user interaction to be clicked in order for the subscription to be activated and gives consent and authorization for us to charge the account.  Next to that checkbox are disclosures stating the price to be charged and outlining our terms with links provided to the full text details.  We also sent a welcome confirmation to the email address on file immediately after the last step is completed confirming the purchase.  This signup flow is very clearly identified as belonging to us.  It's very difficult to sign up with us inadvertently or unknowingly.  Please reach out directly to us for any further questions or concerns.  Our contact information is prominently displayed on our website.  For the convenience of our customers, we operate ******** telephone call & live chat services.  We also respond promptly to emails.

• Initial Complaint

  Date:11/15/2024

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I was charged $19 for a subscription fee that I have no idea about and would like it cancelled and returned

  Business Response

  Date: 11/16/2024

  Our records indicate that there has been no prior contact from you for an opportunity to resolve any issues directly with us.  We confirm that we have cancelled your subscription and refunded your payment.  Contrary to your claim, you or someone in your household with access to the payment information on file signed up with us.  We obtained user information directly from your inputted information after visiting a movie ticket site (exact website unknown).  Someone clicked on our cash back rebate ad and filled out a multi-field signup form which included entering payment information.  The last item to be completed is an "I agree" checkbox that requires user interaction to be clicked in order for the subscription to be activated and gives consent and authorization for us to charge the account.  Next to that checkbox are disclosures stating the price to be charged and outlining our terms with links provided to the full text details.  We also sent a welcome confirmation to the email address on file immediately after the last step is completed confirming the purchase.  This signup flow is very clearly identified as belonging to us.  It's very difficult to sign up with us inadvertently or unknowingly.  Please reach out directly to us for any further questions or concerns.  Our contact information is prominently displayed on our website.  For the convenience of our customers, we operate ******** telephone call & live chat services.  We also respond promptly to emails.

• Initial Complaint

  Date:11/15/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Ive never even heard of this place and Ive been getting charged $13 per month for the last three months. Im assuming by reading the other complaints, that it was a cash back scam from a ticket I purchased for the movies. I received NO cash back for anything and am now getting charged $13 per month. I called and they conveniently cant find my account to cancel this subscription. SCAM!!!!

  Business Response

  Date: 11/16/2024

  Our records indicate there has been no past interaction and no subscription or payments associated with the name "***** ******" with email address "******************************".  Perhaps you or another household member used a different name or email address to sign up with us.  We acknowledge your call to ************* and our agent indicated the same.  Thank you for providing further information however, we are still unable to locate your account.  Please reach out to our Customer Support Team directly at your convenience by telephone at **************, by email to ************************** or by live chat accessible on our website and be prepared to disclose any other names or email addresses that a subscription may have been started under.  We are available anytime 24x7x365!

• Initial Complaint

  Date:11/15/2024

  Type:Billing Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  **************** Z7Y *********** CA has charged me ***** a month on my **** card for 4 months for services I did not request.I want to be refunded and for future charges to stop.

  Business Response

  Date: 11/16/2024

  Our records indicate that there has been no prior contact from you for an opportunity to resolve any issues directly with us.  We are pleased to offer refunds to any customers who are dissatisfied with our services for any reason, and we confirm that we have cancelled your subscription and refunded your payments.  Contrary to your claim, you or someone in your household with access to the payment information on file signed up with us.  We obtained user information directly from your inputted information after visiting a Clothing and Apparel site (exact website unknown) on 4Aug2024.  Someone clicked on our cash back rebate ad and filled out a multi-field signup form which included entering payment information.  The last item to be completed is an "I agree" checkbox that requires user interaction to be clicked in order for the subscription to be activated and gives consent and authorization for us to charge the account.  Next to that checkbox are disclosures stating the price to be charged and outlining our terms with links provided to the full text details.  We also sent a welcome confirmation to the email address on file immediately after the last step is completed confirming the purchase.  This signup flow is very clearly identified as belonging to us.  It's very difficult to sign up with us inadvertently or unknowingly.  Please reach out directly to us for any further questions or concerns.  Our contact information is prominently displayed on our website.  For the convenience of our customers, we operate ******** telephone call & live chat services.  We also respond promptly to emails.

  Customer Answer

  Date: 11/16/2024

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  ***** ********

• Initial Complaint

  Date:11/14/2024

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I was charged $25 unexpectedly from shipmentsfree.com for no reason. I dont even know what this website is. I think it was through ********************, but I dont even know how this website got access to my card. I need a refund of this money please.

  Business Response

  Date: 11/16/2024

  Thank you for contacting us through the BBB.  Our records indicate that there has been no prior contact from you for an opportunity to resolve any issues directly with us.  We confirm that we have cancelled your subscription and refunded your payment.  Contrary to your claim, you are familiar with us.  We note that you intentionally signed up and immediately applied for our $20 First Purchase Rebate (7578079948-9150715084) in Gift Card format and then sent us a copy of your proof-of-purchase.  We've enclosed a copy to refresh your memory.    Based on the contents of this complaint, we've gone ahead and cancelled that rebate out.  We obtained user information directly from your inputted information after visiting a Sports and Outdoor Equipment site (exact website unknown) on 6Nov2024.  Someone clicked on our cash back rebate ad and filled out a multi-field signup form which included entering payment information.  The last item to be completed is an "I agree" checkbox that requires user interaction to be clicked in order for the subscription to be activated and gives consent and authorization for us to charge the account.  Next to that checkbox are disclosures stating the price to be charged and outlining our terms with links provided to the full text details.  We also sent a welcome confirmation to the email address on file immediately after the last step is completed confirming the purchase.  This signup flow is very clearly identified as belonging to us.  It's very difficult to sign up with us inadvertently or unknowingly.  Please reach out directly to us for any further questions or concerns.  Our contact information is prominently displayed on our website.  For the convenience of our customers, we operate ******** telephone call & live chat services.  We also respond promptly to emails.

• Initial Complaint

  Date:11/14/2024

  Type:Customer Service Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I ordered on Fabletics, and I hit okay on my order with them. Today I wake up to 25 dollar charge on my card from one of the pop *** (you) that I want no part in. I will politely need a refund. I dont have extra money to throw around and need that back in my account asap.

  Business Response

  Date: 11/14/2024

  Thank you for contacting us through the BBB.  We confirm that we previously cancelled your subscription and refunded your payment per a telephone call on 14Nov2024.  We note that you signed up with us on 6Nov2024 and immediately applied for our $20 First Purchase Rebate (1143998056-8407741562) in Gift Card format.  Based on the contents of this complaint, we've cancelled it out.  Contrary to your claim, you or someone in your household with access to the payment information on file signed up with us.  We obtained user information directly from your inputted information after visiting a Sports and Fitness Apparel site (Fabletics).  Someone clicked on our cash back rebate ad and filled out a multi-field signup form which included entering payment information.  The last item to be completed is an "I agree" checkbox that requires user interaction to be clicked in order for the subscription to be activated and gives consent and authorization for us to charge the account.  Next to that checkbox are disclosures stating the price to be charged and outlining our terms with links provided to the full text details.  We also sent a welcome confirmation to the email address on file immediately after the last step is completed confirming the purchase.  This signup flow is very clearly identified as belonging to us.  It's very difficult to sign up with us inadvertently or unknowingly.  Please reach out directly to us for any further questions or concerns.  Our contact information is prominently displayed on our website.  For the convenience of our customers, we operate ******** telephone call & live chat services.  We also respond promptly to emails.

• Initial Complaint

  Date:11/14/2024

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I woke up this morning with a $25 charge from shipmentsfree.com that I have no idea what it is. I have not ordered anything. I take exception to the question below. What amount did I paid them? I didnt pay anything. They stole it from my bank account.

  Business Response

  Date: 11/14/2024

  Thank you for contacting us through the BBB.  Our records indicate that there has been no prior contact from you for an opportunity to resolve any issues directly with us.  We confirm that we have cancelled your subscription and refunded your payment.  We note that you signed up with us on and immediately applied for our $20 First Purchase Rebate (5320712093-7426034038) in Gift Card format and were awaiting your proof-of-purchase submission.  Based on the contents of this rebate, we've gone ahead and cancelled it out.   Contrary to your claim, you or someone in your household with access to the payment information on file signed up with us.  We obtained user information directly from your inputted information after visiting a Clothing and Apparel site (exact website unknown) on 6Nov2024.  Someone clicked on our cash back rebate ad and filled out a multi-field signup form which included entering payment information.  The last item to be completed is an "I agree" checkbox that requires user interaction to be clicked in order for the subscription to be activated and gives consent and authorization for us to charge the account.  Next to that checkbox are disclosures stating the price to be charged and outlining our terms with links provided to the full text details.  We also sent a welcome confirmation to the email address on file immediately after the last step is completed confirming the purchase.  This signup flow is very clearly identified as belonging to us.  It's very difficult to sign up with us inadvertently or unknowingly.  Please reach out directly to us for any further questions or concerns.  Our contact information is prominently displayed on our website.  For the convenience of our customers, we operate ******** telephone call & live chat services.  We also respond promptly to emails.

  Customer Answer

  Date: 11/15/2024

   
  Complaint: 22554819
  
  I am rejecting this response because:
  
  Sincerely,
  
  ***** *****

• Initial Complaint

  Date:11/13/2024

  Type:Billing Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Took 19 dollars out of my account without my authorization. Scammers

  Business Response

  Date: 11/14/2024

  Our records indicate that there has been no prior contact from you for an opportunity to resolve any issues directly with us.  We confirm that we have cancelled your subscription and refunded your payment.  Please reach out directly to us for any further questions or concerns.  Our contact information is prominently displayed on our website.  For the convenience of our customers, we operate ******** telephone call & live chat services.  We also respond promptly to emails.

  Customer Answer

  Date: 11/16/2024

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  **** *****

• Initial Complaint

  Date:11/13/2024

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I was charged $19 but dont know what this is for and never signed up

  Business Response

  Date: 11/14/2024

  Our records indicate that there has been no prior contact from you for an opportunity to resolve any issues directly with us.  We confirm that we have cancelled your subscription and refunded your payment.   Contrary to your claim, you or someone in your household with access to the payment information on file signed up with us.  We obtained user information directly from your inputted information after visiting an event ticket site (exact website unknown).  Someone clicked on our cash back rebate ad and filled out a multi-field signup form which included entering payment information.  The last item to be completed is an "I agree" checkbox that requires user interaction to be clicked in order for the subscription to be activated and gives consent and authorization for us to charge the account.  Next to that checkbox are disclosures stating the price to be charged and outlining our terms with links provided to the full text details.  We also sent a welcome confirmation to the email address on file immediately after the last step is completed confirming the purchase.  This signup flow is very clearly identified as belonging to us.  It's very difficult to sign up with us inadvertently or unknowingly.  Please reach out directly to us for any further questions or concerns.  Our contact information is prominently displayed on our website.  For the convenience of our customers, we operate ******** telephone call & live chat services.  We also respond promptly to emails.