Complaints

This profile includes complaints for Shipmentsfree.com's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  Shipmentsfree.com

  15445 Ventura Blvd # 318 Sherman Oaks, CA 91403-3005

  
• 

  Shipmentsfree.com ege

  500 Westover Dr. #33867 Sanford, NC 27330

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:12/13/2024

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I was charged $25 for an account that was made that I was unaware of and I want to cancel my subscription but I cant and I would like my refund and to cancel my subscription

  Business Response

  Date: 12/14/2024

  From the contact information supplied to the BBB, our records indicate that there has been no prior contact from you for an opportunity to resolve any issues directly with us.   Our records indicate that you or someone in your household with access to the payment information on file signed up with us.  We obtained user information directly from your inputted information after visiting a ******************************* Store site (exact website unknown) on 6Dec2024.  Someone clicked on our cash back rebate ad and filled out a multi-field signup form which included entering payment information.  The last item to be completed is an "I agree" checkbox that requires user interaction to be clicked in order for the subscription to be activated and gives consent and authorization for us to charge the account.  Next to that checkbox are disclosures stating the price to be charged and outlining our terms with links provided to the full text details.  We also sent a welcome confirmation to the email address on file immediately after the last step is completed confirming the purchase.  This signup flow is very clearly identified as belonging to us.  It's very difficult to sign up with us inadvertently, unknowingly or unaware that there will be monthly charges incurred.  Please reach out directly to us for any further questions or concerns.  Our contact information is prominently displayed on our website.  For the convenience of our customers, we operate ******** telephone call & live chat services.  We also respond promptly to emails.

• Initial Complaint

  Date:12/13/2024

  Type:Customer Service Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On December 6 2024 a website called shipmentsfree.com that I have never heard of was stating that they will send me a 20$ cash back that will be mailed to me. First of all, I never gave them ANY debit/credit information but found a way to charge me 25$ on December 13. This is unacceptable and want my money back for a charge that I never authorized.

  Business Response

  Date: 12/14/2024

  Our records indicate that there has been no prior contact from you for an opportunity to resolve any issues directly with us.  Despite your claim, you are very familiar with us.  We note that you intentionally signed up and immediately applied for our First Purchase Rebate (3489420946-1076750310) as a check to be sent to your home address.  This rebate is offered for trialing our premium subscription service.  You complied with the terms of our rebate sending us a proof-of-purchase and it was fulfilled on 11Dec2024.  We obtained user information directly from your inputted information after visiting a Clothing and Apparel site (exact website unknown) on 6Dec2024.  Someone clicked on our cash back rebate ad and filled out a multi-field signup form which included entering payment information.  The last item to be completed is an "I agree" checkbox that requires user interaction to be clicked in order for the subscription to be activated and gives consent and authorization for us to charge the account.  Next to that checkbox are disclosures stating the price to be charged and outlining our terms with links provided to the full text details.  We also sent a welcome confirmation to the email address on file immediately after the last step is completed confirming the purchase.  This signup flow is very clearly identified as belonging to us.  It's very difficult to sign up with us inadvertently, unknowingly or unaware there will be monthly charges incurred.  Our contact information is prominently displayed on our website.  For the convenience of our customers, we operate ******** telephone call & live chat services.  We also respond promptly to emails.

  Customer Answer

  Date: 12/15/2024

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  ******* ********

• Initial Complaint

  Date:12/13/2024

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  06-24-2024, 05-24-2024, 04-24-2024 is some totaling $60 just for these 3. I've tried for many months to get them to STOP, but I get run around and attitude. Also, want then to take me off their whatever list, and stop charging me. When I contacted them several times I get "you need to contact **************** or **************** or some other ************ to resolve. Like to see their business ended, but all that does is for them to create a new. below is a total they keep charging me $19.00 monthly. There's another one that charges a little ***** still trying to find who they are to file complaint.Withdrawal Check Card ***************** 36Z *********** CA Date 06/23/24 ************ 7278 Card 3298 Withdrawal Check Card ***************** 6MY *********** ** Date 05/23/24 ************ 7278 Card 3298 Withdrawal Check Card ***************** I24 *********** ** Date 04/23/24 ************ 7278 Card 3298 I'm sure they are same as above address in ***Still looking for more information about these persons to pass on to you and yours.

  Business Response

  Date: 12/13/2024

  We believe that you or someone in your household with access to the payment information on file signed up with us.  We obtained user information directly from your inputted information after visiting a ************************* site (exact website unknown).  Someone clicked on our cash back rebate ad and filled out a multi-field signup form which included entering payment information.  The last item to be completed is an "I agree" checkbox that requires user interaction to be clicked in order for the subscription to be activated and gives consent and authorization for us to charge the account.  Next to that checkbox are disclosures stating the price to be charged and outlining our terms with links provided to the full text details.  We also sent a welcome confirmation to the email address on file immediately after the last step is completed confirming the purchase.  This signup flow is very clearly identified as belonging to us.  It's very difficult to sign up with us inadvertently, unknowingly or unaware that there will be monthly charges.  Please reach out directly to us for any further questions or concerns.  Our contact information is prominently displayed on our website.  For the convenience of our customers, we operate ******** telephone call & live chat services.  We also respond promptly to emails.  We acknowledge your prior email to us on 12Dec2024.
  
  

  Customer Answer

  Date: 12/30/2024

  I apologize for being very late in my response. I want to Thank you very much for the quick resolution to this/my issue.

• Initial Complaint

  Date:12/11/2024

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  i have been charged $19 by shipment ******** on the 10th of every month since 7/10. That was the first charge date. I never signed up for this or even know what it is. id like to be refunded for all of the charges.

  Business Response

  Date: 12/13/2024

  We believe that you or someone in your household with access to the payment information on file signed up with us.  We obtained user information directly from your inputted information after visiting a Makeup, Cosmetics and Fragrances site (exact website unknown) on 10Jul2024.  Someone clicked on our cash back rebate ad and filled out a multi-field signup form which included entering payment information.  The last item to be completed is an "I agree" checkbox that requires user interaction to be clicked in order for the subscription to be activated and gives consent and authorization for us to charge the account.  Next to that checkbox are disclosures stating the price to be charged and outlining our terms with links provided to the full text details.  We also sent a welcome confirmation to the email address on file immediately after the last step is completed confirming the purchase.  This signup flow is very clearly identified as belonging to us.  It's very difficult to sign up with us inadvertently, unknowingly or unaware that there will be monthly charges.  Please reach out directly to us for any further questions or concerns.  Our contact information is prominently displayed on our website.  For the convenience of our customers, we operate ******** telephone call & live chat services.  We also respond promptly to emails.

  Customer Answer

  Date: 12/14/2024

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  ****** *****

• Initial Complaint

  Date:12/11/2024

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have been being charged every 11th of the month since September by **************** Not sure why I am being charged or how that is even possible

  Business Response

  Date: 12/11/2024

  Our records indicate that there has been no prior contact from you for an opportunity to resolve any issues directly with us.  You are being charged because you or someone in your household with access to the payment information on file signed up with us.  We obtained user information directly from your inputted information after visiting a movie ticket site (exact website unknown) on 27Aug2024.  Someone clicked on our cash back rebate ad and filled out a multi-field signup form which included entering payment information.  The last item to be completed is an "I agree" checkbox that requires user interaction to be clicked in order for the subscription to be activated and gives consent and authorization for us to charge the account.  Next to that checkbox are disclosures stating the price to be charged and outlining our terms with links provided to the full text details.  We also sent a welcome confirmation to the email address on file immediately after the last step is completed confirming the purchase.  This signup flow is very clearly identified as belonging to us.  It's very difficult to sign up with us inadvertently, unknowingly or unaware that there will be monthly charges.  Please reach out directly to us for any further questions or concerns.  Our contact information is prominently displayed on our website.  For the convenience of our customers, we operate ******** telephone call & live chat services.  We also respond promptly to emails.

• Initial Complaint

  Date:12/10/2024

  Type:Order Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I charged a ***** fee from a shipments free.Sso I dont know what this is but I want my money refunded to my account please. And what can I do to schedule whatever I have been charged for by error? Please

  Business Response

  Date: 12/10/2024

  Although you did not disclose your email address to the BBB, we were able to locate your information from past correspondence.  We acknowledge your past email to us on 10Dec2024 at which time we resolved this matter.  Please reach out directly to us for any further questions or concerns.  Our contact information is prominently displayed on our website.  For the convenience of our customers, we operate ******** telephone call & live chat services.  We also respond promptly to emails.

• Initial Complaint

  Date:12/09/2024

  Type:Sales and Advertising Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Business signs you up for a rebate and then continuously tries to charge you over and over and I sent them an email canceling and they still charged me.

  Business Response

  Date: 12/10/2024

  Contrary to your claim, we do not sign anyone on their behalf for a rebate.  You or someone in your household with access to the payment information on file signed up with us voluntarily.  We obtained user information directly from your inputted information on 17Oct2024.  Someone clicked on our cash back rebate ad and filled out a multi-field signup form which included entering payment information for a 7-day free trial of our product and monthly subscription charges thereafter.  The last item to be completed is an "I agree" checkbox that requires user interaction to be clicked in order for the subscription to be activated and gives consent and authorization for us to charge the account.  Next to that checkbox are disclosures stating the price to be charged and outlining our terms with links provided to the full text details.  We also sent a welcome confirmation to the email address on file immediately after the last step is completed confirming the purchase.  This signup flow is very clearly identified as belonging to us.  It's very difficult to sign up with us inadvertently, unknowingly or unaware that there will be monthly charges.  Of course, we tried charging your card on 24Oct2024 (after your 7-day trial expired), again on 25Oct2024, and lastly on 1Nov2024 as you agreed to a monthly subscription charge.  We finally cancelled your subscription for non-payment.  We also note that your $15 First order rebate (7297920435-5800210342) was paid out on 24oct2024.  Please reach out directly to us for any further questions or concerns.  Our contact information is prominently displayed on our website.  For the convenience of our customers, we operate ******** telephone call & live chat services.  We also respond promptly to emails.

• Initial Complaint

  Date:12/08/2024

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I was charged $25 unexpectedly by shipmentsfree.com today (12/8/24). I have no idea why I would be charged $25 and want my money back to cancel any further charges that will be taken from my debit card

  Business Response

  Date: 12/09/2024

  We confirm that we previously cancelled your subscription during a call with us on 8Dec2024.  Please reach out directly to us for any further questions or concerns.  Our contact information is prominently displayed on our website.  For the convenience of our customers, we operate ******** telephone call & live chat services.  We also respond promptly to emails.

• Initial Complaint

  Date:12/07/2024

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Got charged ***** for a payment iq as not aware of .

  Business Response

  Date: 12/08/2024

  Thank you for contacting us through the BBB.  Our records indicate that there has been no prior contact from you for an opportunity to resolve any issues directly with us.  Contrary to your claim, you are familiar with us.  We note that you intentionally signed up and immediately applied for our First Purchase Rebate (2485910129-1367197462) as a check to be sent to your home address.  This rebate was fulfilled on 5Dec2024.  We obtained user information directly from your inputted information after visiting a Department Store site (exact website unknown) on 30Nov2024.  Someone clicked on our cash back rebate ad and filled out a multi-field signup form which included entering payment information.  The last item to be completed is an "I agree" checkbox that requires user interaction to be clicked in order for the subscription to be activated and gives consent and authorization for us to charge the account.  Next to that checkbox are disclosures stating the price to be charged and outlining our terms with links provided to the full text details.  We also sent a welcome confirmation to the email address on file immediately after the last step is completed confirming the purchase.  This signup flow is very clearly identified as belonging to us.  It's very difficult to sign up with us inadvertently or unknowingly.  Please reach out directly to us for any further questions or concerns.  Our contact information is prominently displayed on our website.  For the convenience of our customers, we operate ******** telephone call & live chat services.  We also respond promptly to emails.

• Initial Complaint

  Date:12/07/2024

  Type:Billing Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  i did not pay, confirm, or sign up for anything to do with shipmentsfree.los i was charged $27.43 randomly to my bank.dec, 06, 2024, no other details were given from the merchant.

  Business Response

  Date: 12/08/2024

  Our records indicate there has been no past interaction and no subscription or payments associated with the name "**** **********" with email address ***************************** as shared with the BBB.  We acknowledge your two past contact attempts on 6Dec2024 however, nothing was found with the information shared with us. Thank you for your screenshot.  We do believe the payment method shown is being charged, just not under the name / email combination disclosed to the BBB.  Perhaps you or another household member used a different name or email address to sign up with us.  Please reach out to our Customer Support Team directly at your convenience by telephone at **************, by email to ************************** or by live chat accessible on our website and be prepared to disclose any other names or email addresses that a subscription may have been started under.  We are available anytime 24x7x365!

  Customer Answer

  Date: 12/08/2024

   
  Complaint: 22655628
  
  I am rejecting this response because:

  the refund has not been completed. there is potential another email may have been used ************************** but i am still incredibly displeased with this scenario. i want a refund and a cancellation of any "account" i have been forcefully signed up for and to not be contacted once the refund has been sent.
  
  Sincerely,
  
  **** **********

  Business Response

  Date: 12/20/2024

  Thank you for finally providing the email address associated with the subscription.  Contrary to your claim, you or someone in your household with access to the payment information on file voluntarily signed up with us.  We obtained user information directly from inputted information after visiting a Clothing and Apparel site (exact website unknown) on 29Sep2024.  Someone clicked on our cash back rebate ad and filled out a multi-field signup form which included entering payment information.  The last item to be completed is an "I agree" checkbox that requires user interaction to be clicked in order for the subscription to be activated and gives consent and authorization for us to charge the account.  Next to that checkbox are disclosures stating the price to be charged and outlining our terms with links provided to the full text details.  We also sent a welcome confirmation to the email address on file immediately after the last step is completed confirming the purchase.  This signup flow is very clearly identified as belonging to us.  It's very difficult to sign up with us inadvertently, unknowingly or unaware that there will be monthly charges incurred.  We confirm the subscription is cancelled and payment refunded.  Please reach out directly to us for any further questions or concerns.  Our contact information is prominently displayed on our website.  For the convenience of our customers, we operate ******** telephone call & live chat services.  We also respond promptly to emails.

  Customer Answer

  Date: 12/30/2024

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

  though i will say your advertisements are incredibly misleading. i work with marketing and "the small details", i definetely understand the schemes. little or big in the section, it was NOT obvious id be charged $30? which is double what everyone else who falsely "signed up". as this was my first (and last) time interacting with you guys id say this was not a good experience. disappointed to see so many others fall for this scam thinking they are getting "money back" for their purchases. refund and cancellation is still appreciated, happy to close this case and wishing less people will fall for it.

  
  Sincerely,
  
  **** **********