Complaints

This profile includes complaints for Shipmentsfree.com's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  Shipmentsfree.com

  15445 Ventura Blvd # 318 Sherman Oaks, CA 91403-3005

  
• 

  Shipmentsfree.com ege

  500 Westover Dr. #33867 Sanford, NC 27330

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:12/30/2024

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Charging me money as part of a scam

  Business Response

  Date: 12/31/2024

  We believe that you or someone in your household with access to the payment information on file signed up with us.  We obtained user information directly from your inputted information after visiting a Clothing and Apparel site (exact website unknown) on 21Oct2024.  Someone clicked on our cash back rebate ad and filled out a multi-field signup form which included entering payment information.  The last item to be completed is an "I agree" checkbox that requires user interaction to be clicked in order for the subscription to be activated and gives consent and authorization for us to charge the account.  Next to that checkbox are disclosures stating the price to be charged and outlining our terms with links provided to the full text details.  We also sent a welcome confirmation to the email address on file immediately after the last step is completed confirming the purchase.  This signup flow is very clearly identified as belonging to us.  It's very difficult to sign up with us inadvertently, unknowingly or unaware that there will be monthly charges incurred.  Please reach out directly to us for any further questions or concerns.  Our contact information is prominently displayed on our website.  For the convenience of our customers, we operate ******** telephone call & live chat services.  We also respond promptly to emails.

• Initial Complaint

  Date:12/29/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  December 29, 2024 a random charge for $25 came out of my account. Ive never been charged this before and have no idea what shipment free is.

  Business Response

  Date: 12/30/2024

  Despite your claim, we believe that you or someone in your household with access to the payment information on file signed up with us.  We obtained user information directly from your inputted information after visiting an Event Ticketing site (exact website unknown).  Someone clicked on our cash back rebate ad and filled out a multi-field signup form which included entering payment information.  The last item to be completed is an "I agree" checkbox that requires user interaction to be clicked in order for the subscription to be activated and gives consent and authorization for us to charge the account.  Next to that checkbox are disclosures stating the price to be charged and outlining our terms with links provided to the full text details.  We also sent a welcome confirmation to the email address on file immediately after the last step is completed confirming the purchase.  This signup flow is very clearly identified as belonging to us.  It's very difficult to sign up with us inadvertently, unknowingly or unaware that there will be monthly charges incurred.  Please reach out directly to us for any further questions or concerns.  Our contact information is prominently displayed on our website.  For the convenience of our customers, we operate ******** telephone call & live chat services.  We also respond promptly to emails.

• Initial Complaint

  Date:12/29/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have never heard of or used this company yet they charged me 25 dollars on December 25. I cancelled my cards immediately which was fun because I was on vacation. They are a scam.

  Business Response

  Date: 12/30/2024

  Contrary to your claim, we believe you or someone in your household with access to the payment information on file signed up with us.  We obtained user information directly from your inputted information after visiting a footwear site (exact website unknown).  Someone clicked on our cash back rebate ad and filled out a multi-field signup form which included entering payment information.  The last item to be completed is an "I agree" checkbox that requires user interaction to be clicked in order for the subscription to be activated and gives consent and authorization for us to charge the account.  Next to that checkbox are disclosures stating the price to be charged and outlining our terms with links provided to the full text details.  We also sent a welcome confirmation to the email address on file immediately after the last step is completed confirming the purchase.  This signup flow is very clearly identified as belonging to us.  It's very difficult to sign up with us inadvertently, unknowingly or unaware that there will be monthly charges incurred.  Please reach out directly to us for any further questions or concerns.  Our contact information is prominently displayed on our website.  For the convenience of our customers, we operate ******** telephone call & live chat services.  We also respond promptly to emails.

• Initial Complaint

  Date:12/23/2024

  Type:Sales and Advertising Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  When purchasing something through ****** I was given a pop up window after the purchase to get a $25 rebate from ShipmentsFree.com. Upon signing up and entering my debit information to get this rebate, I was instead signed up for a useless subscription service from the company and immediately charged $25 instead of being given it. It is a very misleading and predatory business practice especially during the holiday season.

  Business Response

  Date: 12/23/2024

  We believe that you or someone in your household with access to the payment information on file signed up with us.  We obtained user information directly from your inputted information after visiting a Department Store site (Macys) on 14Dec2024.  Someone clicked on our cash back rebate ad and filled out a multi-field signup form which included entering payment information.  The last item to be completed is an "I agree" checkbox that requires user interaction to be clicked in order for the subscription to be activated and gives consent and authorization for us to charge the account.  Next to that checkbox are disclosures stating the price to be charged and outlining our terms with links provided to the full text details.  These terms indicate our $25 First Order rebate is offered for trialing our product.  After agreeing to our terms, you were placed on a 7-day trial.  You did not cancel within the period and were charged on 21Dec2024 (not immediately as you claim).  We also sent a welcome confirmation to the email address on file after the last step is completed confirming the purchase.  This signup flow is very clearly identified as belonging to us.  It's very difficult to sign up with us inadvertently, unknowingly or unaware that there will be monthly charges incurred.  Please reach out directly to us for any further questions or concerns.  Our contact information is prominently displayed on our website.  For the convenience of our customers, we operate ******** telephone call & live chat services.  We also respond promptly to emails.

• Initial Complaint

  Date:12/21/2024

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I never signed up for this service. I purchased a significant number of items from a retail store, where I was prompted to enter my information to receive a $15 cashback, which I never received. Today, I noticed my card was charged $25. I don't recognize the company or understand why my card was charged $25.

  Business Response

  Date: 12/22/2024

  We note that your subscription was located under an alternate email address that you did not provide to the BBB.  Also, we note your call to us on 21Dec2024 that you terminated before we could assist you.  We further acknowledge your email to us sent to us less than 8 hours ago.  You are being charged because you or someone in your household with access to the payment information on file signed up with us.  We obtained user information directly from your inputted information after shopping online (exact website unknown) on 14Dec2024.  Someone clicked on our cash back rebate ad and filled out a multi-field signup form which included entering payment information.  The last item to be completed is an "I agree" checkbox that requires user interaction to be clicked in order for the subscription to be activated and gives consent and authorization for us to charge the account.  Next to that checkbox are disclosures stating the price to be charged and outlining our terms with links provided to the full text details.  We also sent a welcome confirmation to the email address on file immediately after the last step is completed confirming the purchase.  This signup flow is very clearly identified as belonging to us.  It's very difficult to sign up with us inadvertently, unknowingly or unaware that there will be monthly charges incurred.  You were charged on 21Dec2024 after your 7-day trial of our product expired and you did not cancel.  Despite your claim, there is no record of you applying for our First Order Rebate offer.  Please reach out directly to us for any further questions or concerns.  Our contact information is prominently displayed on our website.  For the convenience of our customers, we operate ******** telephone call & live chat services.  We also respond promptly to emails.

• Initial Complaint

  Date:12/20/2024

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  My card was charged $25.00 on 12/20 on this website which Im not even sure how they got my card info i need this transaction refunded.

  Business Response

  Date: 12/22/2024

  Our records indicate that there has been no prior contact from you for an opportunity to resolve any issues directly with us.  Contrary to your claim, you are familiar with us.  We note that you intentionally signed up and immediately applied for our $15 First Purchase Rebate (9272101750-5217895780) as a digital gift card.  Based on the contents of this complaint, we've gone ahead and cancelled that rebate out.  We obtained user information directly from your inputted information after shopping online (exact website unknown) on 8Dec2024.  Someone clicked on our cash back rebate ad and filled out a multi-field signup form which included entering payment information.  The last item to be completed is an "I agree" checkbox that requires user interaction to be clicked in order for the subscription to be activated and gives consent and authorization for us to charge the account.  Next to that checkbox are disclosures stating the price to be charged and outlining our terms with links provided to the full text details.  We also sent a welcome confirmation to the email address on file immediately after the last step is completed confirming the purchase.  This signup flow is very clearly identified as belonging to us.  It's very difficult to sign up with us inadvertently, unknowingly or unaware that there will be monthly charges incurred.  Please reach out directly to us for any further questions or concerns.  Our contact information is prominently displayed on our website.  For the convenience of our customers, we operate ******** telephone call & live chat services.  We also respond promptly to emails.

• Initial Complaint

  Date:12/20/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have been charged 25$ and do not remember signing up for this at all.

  Business Response

  Date: 12/20/2024

  Our records indicate that there has been no prior contact from you for an opportunity to resolve any issues directly with us.  We confirm that your subscription is cancelled.  Please reach out directly to us for any further questions or concerns.  Our contact information is prominently displayed on our website.  For the convenience of our customers, we operate ******** telephone call & live chat services.  We also respond promptly to emails.

• Initial Complaint

  Date:12/19/2024

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I was purchasing a Christmas gift online and right after I checked out with my credit card, a pop up came on my screen for some shipping for free website subscription that I didnt want to sign up for. It brought me to another screen where they took my information from my gift purchase and made themselves an account for me. I didnt even give them any of my information! They took my name, email and card # from my purchase. I immediately found a number on the site to call and cancel. They said it will cancel after 7 day trial. Then after 7 days I was charged a $25 monthly fee. I immediately emailed them once I saw it explaining I did not want this and it was supposed to be cancelled. I got an automated email back saying theyll respond within 24 hours. Its been several days and no response. How can someone take your info online to sign me up for something I never signed up for. I feel like this is a scam. Otherwise a very unreliable and skeptical company. But I never used their service or even sign up for an account. Im so upset. I know its only $25 but I make very little. Its Christmas season and they have ignored my requests 4 times. Since then *** made several attempts to contact them to cancel this subscription they set up without my consent (Ive saved each email which is their preference for subscription cancellations). Its been since 12/7 and no response. Even charging me after the fact. Please see my attached emails, including the ONLY ONE received from them which was automated and saying someone will be in contact with me in 24 hours. Im still waiting for them to respond.

  Business Response

  Date: 12/20/2024

  We acknowledge your prior emails to us and confirm that we have cancelled your subscription.  Please reach out directly to us for any further questions or concerns.  Our contact information is prominently displayed on our website.  For the convenience of our customers, we operate ******** telephone call & live chat services.  We also respond promptly to emails.

• Initial Complaint

  Date:12/16/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have been getting charges from this website for 19 dollars every month. I dont know why because I dont recall ever even being on this website. I would just like this problem to be fixed and it to stop charging my account. If possible I would also like a refund. This happened 5 times.

  Business Response

  Date: 12/20/2024

  Our records indicate the subscription was cancelled on 17Dec2024.  We note that your payments were disputed with your financial institution and any refund due will be forthcoming from them.  Please reach out directly to us for any further questions or concerns.  Our contact information is prominently displayed on our website.  For the convenience of our customers, we operate ******** telephone call & live chat services.  We also respond promptly to emails.

• Initial Complaint

  Date:12/14/2024

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  12/14/24 Shipments ******** charged my card $25. I never authorized or signed up. When I called the company they couldnt find me in the system. When I tried to call back the company they refused to answer the phone.

  Business Response

  Date: 12/15/2024

  We note that you did not provide an email address to the BBB.  Interesting claim as by the given phone number in this complaint, we did answer a call from you on 14Dec2024.  At that time, you shared your email address with us and the issue was resolved.  We've provided a call transcript to the BBB as evidence.  Please reach out directly to us for any further questions or concerns.  Our contact information is prominently displayed on our BBB profile and website.  For the convenience of our customers, we operate ******** telephone call & live chat services.  We also respond promptly to emails.