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Business Profile

Collection Systems

Caine & Weiner
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BBB Accredited BusinessB Rated by BBB

Complaints

Customer Complaints Summary

  • 2,882 total complaints in the last 3 years.
  • 1,049 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Sort by

Complaint status

Complaint type

  • Initial Complaint

    Date:08/14/2025

    Type:Order Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I am not liable for this debt with PROGRESSIVE, I do not have a contract with CAINE & WEINER COMPA, they did not provide me with the original contract as i requested.Account number :******** Opened date:3/2/2021

  • Initial Complaint

    Date:08/13/2025

    Type:Order Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I'm not liable for this debt with ***********, i do not have a contract with caine & weiner. They did not provide me with the original contract as requested.

  • Initial Complaint

    Date:08/13/2025

    Type:Customer Service Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I am not liable for this debt with PROGRESSIVE, I do not have a contract with CAINE & WEINER They are trying to collect for a bill from beyond my cancellation date. I do not have any signed agreements with Caine and Weiner. C&W is currently violating the **** laws by reporting false information to credit bureaus. I cancelled my auto insurance with progressive in nov 2024, progressive billed me beyond my cancellation date for a full month. I have explained this multiple times to Caine and weiner, they refuse to assist. I do not owe anything to progressive for Dec 2024 as i am being billed for.i demand this be removed immediately from all 3 credit bureaus and all collections on this progressive account stop immediately.

    Customer Answer

    Date: 08/13/2025

    What documentation do you want? Everything has been done via the phone thus far outside of Disputes with credit bureauss

    Business Response

    Date: 08/15/2025

    We have completed our investigation of this complaint and believe we have accurate consumer and account
    information. We previously mailed the consumer verification on 7/17/25. We have noted the dispute on the
    consumers account. If the consumer requires further assistance, they can call our office at ************* or use
    the E-mail Us option at *****************.

    Customer Answer

    Date: 08/15/2025

     
    Complaint: 23741849

    I am rejecting this response because:

    I have called Caine and Weiner. They have refused to fix the wrong. I had progressive from June 2025 till November 2025. Per Caine and Weiner they billed me up to dec 25 2025. I switched insurance as of dec 1 25, which I have disclosed to them and progressive. I also have spoken to progressive about the billing and asked why I was billed beyond my cancellation of the policy. 

    Last time I called the customer service team of ******************** the lady straight told me I had no choice but to pay for the service that I did jot have to get this removed from my credit. 

    Caine and weiner are in violation of ****. I will be filing a grievance with **** and seek legal guidance against Caine and weiner if this js not resolved by the 20th of August 2025. 


    Sincerely,

    ****** *****

    Business Response

    Date: 08/21/2025

    We have completed our investigation of this complaint and closed this account in our office. We will send a
    request to the credit reporting agencies to have this account removed from the consumers credit report. This
    request may take up to 45 days to be reflected on the consumers credit report.

    Customer Answer

    Date: 08/23/2025

     
    Better Business Bureau:

    I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

    Sincerely,

    ****** *****

  • Initial Complaint

    Date:08/13/2025

    Type:Order Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I am not liable for this debt with PROGRESSIVE, I do not have a contract with CAINE & WEINER COMPA, they did not provide me with the original contract as i requested.

    Business Response

    Date: 08/14/2025

    We have requested verification from the creditor and will mail it to the consumer once it is received. We have
    noted the dispute on the consumers account. If the consumer requires further assistance, they can call our office
    at ************* or use the E-mail Us option at *****************.

  • Initial Complaint

    Date:08/12/2025

    Type:Order Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I am not liable for this debt with ***********. I do not have a contract with Caine & Weiner. They did not provide me with the original contract as requested.

  • Initial Complaint

    Date:08/12/2025

    Type:Billing Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    The account information changes from month to month without explanation, making it unreliable.

    Business Response

    Date: 08/13/2025

    We have completed our investigation of this complaint and closed this account in our office. We will send a
    request to the credit reporting agencies to have this account removed from the consumers credit report. This
    request may take up to 45 days to be reflected on the consumers credit report.

  • Initial Complaint

    Date:08/12/2025

    Type:Order Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I am not liable for this debit with CAINE & WEINER, I do not have a contract with ***********, they did not provide me with the original contract as I requested.

  • Initial Complaint

    Date:08/12/2025

    Type:Order Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Im not reliable for this debt with Caine & Weiner. I dont have a contract with the collection agency Caine & Weiner, they did not provide me with the original contract as I requested.

  • Initial Complaint

    Date:08/12/2025

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I'm the **********************. Caine & Weiner continues to ask for money for a bill that is due for *************. Caine & Weiner sent me a copy of the invoice from ****** that they say shows *************** owes them money. The invoice clearly shows that ****** Realty is who received the services and owes the money. I've provided Caine & Weiner contact information for *************. I've explained this several times and explained to them where on the invoice it shows that ****** Realty is the one who received the services from Everon. I've even contacted Everon and they stated that *************** does not owe them money because the bill was paid, not because it was sent to collections.

    Business Response

    Date: 08/20/2025

    Our office is aware of the dispute regarding the business name.   Corrected information is being verified with the creditor and our records will be updated accordingly.   Our office can be reached at ************ for additional assistance.

  • Initial Complaint

    Date:08/12/2025

    Type:Order Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Im not liable for this debt with progressive. I do not have a contract with Caine and wiener. They did not provide me with the original contract as requested.

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