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Complaint Details
Note that complaint text that is displayed might not represent all complaints filed with BBB. See details.
Initial Complaint
09/05/2024
- Complaint Type:
- Order Issues
- Status:
- Answered
I am not liable for this debt with PROGRESSIVE, I do not have a contract with CAINE & WEINER, they did not provide me with the original contract as i requestedInitial Complaint
09/04/2024
- Complaint Type:
- Service or Repair Issues
- Status:
- Resolved
Caine and ****** is contacting me about a Progressive account. Like I have said to multiple companies including Caine and Warner Progressive attempted to take a payment after my policy was canceled. I spoke with my agent at ******************* insurance group as well as Progressive. My bank gave me the money back when I filled a fraud claim and this company is not understanding this and will not stop communication with me and still says it's in collections. My policy was canceled effective July 15 2024 and you can see the payment was taken after. The second screen shot shows that my bank determined it was fraud and returned the money as my policy with State Farm started July 15th 2024.Business response
09/04/2024
We request the consumer send or attach a police report showing they are a victim of identity theft/fraud, the **** ID Theft Affidavit by visiting www.identitytheft.gov, or other supporting documentation. We have noted the dispute on the consumers account.Customer response
09/04/2024
I have submitted all proper documentation that is necessary said company may contact 5/3 bank fraud department as they are the ones handling the issue.
Complaint: 22238877
I am rejecting this response because:
Sincerely,
***************************Customer response
09/04/2024
What clarification do you need?Business response
09/05/2024
The consumer is claiming fraud. We request the consumer send or attach a police report showing they are a victim of identity theft/fraud, the **** ID Theft Affidavit by visiting www.identitytheft.gov, or other supporting documentation. We have noted the dispute on the consumers account.Customer response
09/05/2024
Complaint: 22238877
I am rejecting this response because:
Go back a read the complaint filled after July 12th 2024 when said policy was canceled progressive did not have authorization to pull any money from my account after that date. On July 17th 2024 they drafted money after my policy was to originally cancel and that date was July 15th 2024. After July 15th 2024 i secured insurance through **********. I told Progressive if the funds were not returned that I would charge them 3 times the amount for damages. Progressive insurance has a balance with my office for $600 until that is paid this matter will not go away. Caine and ****** has since blocked my number and I am not able to communicate with them so as far as I am concerned they have sent it back to Progressive for them to handle. Any further collections activity from Caine and Warner will result in legal action taking place
Sincerely,
***************************Business response
09/05/2024
We completed our investigation of this complaint and closed this account in our office.Customer response
09/05/2024
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
Sincerely,
***************************Initial Complaint
09/04/2024
- Complaint Type:
- Order Issues
- Status:
- Answered
I am not liable for this debt with charter communications I do not have a contract with 06 Progressive they did not provide me with the original contract as I requestedInitial Complaint
09/04/2024
- Complaint Type:
- Order Issues
- Status:
- Answered
I am not liable for this debt with Progressive. I do not have a contract with CAINE & WEINER. I have not received a copy of original contract as requested.Initial Complaint
09/03/2024
- Complaint Type:
- Customer Service Issues
- Status:
- Answered
I am not liable for this debt with Progressive, I do not have a contract with Caine and Weiner, they did not provide me with the original contract as i requestedInitial Complaint
09/03/2024
- Complaint Type:
- Customer Service Issues
- Status:
- Answered
I am not liable for this debt with Progressive. I do not have a contract with Caine & Weiner, they did not provide me with the original contract as requested.Customer response
09/03/2024
Caine & Weiner did not provide me with an original contract. I have nothing to send except for the false negative **** that they are reporting to the credit bureaus.Business response
09/03/2024
We completed our investigation of this complaint and believe we have accurate consumer and account information. We will mail the consumer verification. We have noted the dispute on the consumers account. If the consumer requires further assistance, they can call our office at ************* or use the E-mail Us option at www.connectcw.com.Customer response
09/06/2024
Complaint: 22229625
I am rejecting this response because:I am not liable for this debt with Progressive. I do not have a contract with Caine & Weiner, they did not provide me with the original contract as requested. Please provide me with a contract that I have agreed to with Caine & Weiner that includes my signature.
Sincerely,
*****************************Business response
09/06/2024
We completed our re-investigation of this complaint. Based on the information reviewed, we have determined this dispute is substantially similar to a dispute previously investigated and responded to on September 3, 2024. Please send any additional information or documentation to support your dispute to our office to re-investigate. Until additional information is received, we maintain the consumer and account information has been accurately reported to the credit reporting agencies.Customer response
09/06/2024
Complaint: 22229625
I am rejecting this response because:
Iam not liable for the debt associated with Progressive. I do not have a contract with your company, and despite my previous request, you have not provided the original contract.Once again, I am requesting that you provide me with the ORIGINAL CONTRACT that shows I agreed to pay the debt you are claiming. As I have no agreement with your company, I ask that you send the original contract, INCLUDING MY SIGNATURE, that establishes my liability for this debt.
Initial Complaint
09/03/2024
- Complaint Type:
- Order Issues
- Status:
- Answered
I am not liable for this debt with Caine & Weiner. I did not have a contract with Caine & Weiner, they did not provide me with the original contract as I requested.Initial Complaint
09/03/2024
- Complaint Type:
- Order Issues
- Status:
- Answered
I am not liable to this debt with PROGRESSIVE. I do not have a contract with CAINE & WEINER COMPANY **** They did not provide me with the original contract, as requested.Initial Complaint
09/03/2024
- Complaint Type:
- Order Issues
- Status:
- Answered
I am not liable for this debt with PROGRESSIVE, I do not have a contract withCAINE & WEINER , they did not provide me with the original contract as i requested.Initial Complaint
09/03/2024
- Complaint Type:
- Service or Repair Issues
- Status:
- Answered
Im not liable for this debt with progressive. I do not have a contract with ****************************** They did not provide me with the original contract as requested.
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Customer Complaints Summary
2,058 total complaints in the last 3 years.
1,307 complaints closed in the last 12 months.