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Business Profile

Collection Systems

Caine & Weiner
BBB accredited business seal
BBB Accredited BusinessB Rated by BBB

Complaints

Customer Complaints Summary

  • 2,991 total complaints in the last 3 years.
  • 1,071 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:11/13/2025

    Type:Billing Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    This account was reported while still under active dispute, which may violate proper reporting procedures.

    Business Response

    Date: 11/14/2025

    We have completed our investigation of this complaint and believe we have accurate consumer and account
    information. We previously mailed the consumer verification on 11/7/25. We have noted the dispute on the
    consumers account. If the consumer requires further assistance, they can call our office at ************* or use
    the E-mail Us option at *****************.

  • Initial Complaint

    Date:11/13/2025

    Type:Billing Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    This account was listed with details that dont reflect the true payment history or balance owed.

    Business Response

    Date: 11/14/2025

    We have completed our investigation of this complaint and closed these accounts in our office. We will send a
    request to the credit reporting agencies to have these accounts removed from the consumers credit report. This
    request may take up to 45 days to be reflected on the consumers credit report.

  • Initial Complaint

    Date:11/13/2025

    Type:Billing Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    The account remains listed even after being recalled from collection by the original creditor.

    Business Response

    Date: 11/14/2025

    We have completed our investigation of this complaint and closed this account as fraud. We will send a request to
    the credit reporting agencies to have this account removed from the consumers credit report. This request may
    take up to 45 days to be reflected on the consumers credit report.

  • Initial Complaint

    Date:11/13/2025

    Type:Billing Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I honestly dont get CAINE WEINER is reporting this debt under my name because I dont owe them anything. I never signed anything with them, and when I asked for a copy of the original application, they didnt even bother to provide it. Its frustrating because this is hurting my credit for no reason, and its just not fair. How can they just put something on my report without any proof?Account No - 2027 Amount Disputed: $0

    Business Response

    Date: 11/14/2025

    We have completed our investigation of this complaint and closed this account in our office. We will send a
    request to the credit reporting agencies to have this account removed from the consumers credit report. This
    request may take up to 45 days to be reflected on the consumers credit report.

  • Initial Complaint

    Date:11/13/2025

    Type:Delivery Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I am a victim of fraud. I never did any business with this company. I am asking to remove the inquiry appear in my creditaccountASAP. Date inquired was Feb 14, 2022.

    Business Response

    Date: 11/14/2025

    We have completed our investigation of this complaint and closed this account as fraud. We will send a request to
    the credit reporting agencies to have this account removed from the consumers credit report. This request may
    take up to 45 days to be reflected on the consumers credit report.

  • Initial Complaint

    Date:11/13/2025

    Type:Billing Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    The collector failed to send any notice before placing the account for reporting.

    Business Response

    Date: 11/14/2025

    We have completed our investigation of this complaint and believe we have accurate consumer and account
    information. We previously mailed the consumer verification on 11/12/25. We have noted the dispute on the
    consumers account. If the consumer requires further assistance, they can call our office at ************* or use
    the E-mail Us option at *****************.

  • Initial Complaint

    Date:11/13/2025

    Type:Billing Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I don't recall having a contractual relationship with this collection company CAINE WEINER and 2290****

    Business Response

    Date: 11/14/2025

    We have completed our investigation of this complaint and believe we have accurate consumer and account
    information. We previously mailed the consumer verification on 11/13/25. We have noted the dispute on the

    consumers account. If the consumer requires further assistance, they can call our office at ************* or use
    the E-mail Us option at *****************.

  • Initial Complaint

    Date:11/13/2025

    Type:Billing Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I am filing a complaint regarding an account being reported by Caine & Weiner on my credit report. I did not receive any prior notice, billing statement, or documentation from the company before they began reporting this negative information. I discovered the account only after reviewing my credit report.After seeing the entry, I immediately disputed the account and requested proper validation. I asked for an itemized breakdown of the amount, the original billing statements, the date of service, and documentation showing how the balance was calculated. I also asked for copies of any communication attempts they made and any original agreement or contract that would verify the ********** date, the company has not provided any of these documents. Instead, I received generic form responses that do not show any proof that the account is accurate, valid, or legally reportable. No itemization, no original documents, and no explanation of the charges has been provided.Because of this lack of documentation, I cannot verify that the account is accurate or belongs to me. Yet the company continues to report it, harming my credit profile. I have attempted to resolve this several times by requesting validation, but the company has not addressed the issue or provided the information needed.I am requesting that Caine & Weiner either (1) provide full and complete validation of the account with original documentation, or (2) remove the account from all credit reporting agencies if they cannot substantiate it. I am not asking for anything beyond what federal law requiressimply accuracy and proper validation.

    Business Response

    Date: 11/14/2025

    We have completed our investigation of this complaint and believe we have accurate consumer and account
    information. We previously mailed the consumer verification on 11/14/25. We have noted the dispute on the
    consumers account. If the consumer requires further assistance, they can call our office at ************* or use
    the E-mail Us option at *****************.

  • Initial Complaint

    Date:11/13/2025

    Type:Order Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    i don't own nothing to this companie Progressive and i do not sign or have any contract with this companie name Caine and Weiner and never have any original contract with them as required

    Business Response

    Date: 11/14/2025

    We have completed our investigation of this complaint and believe we have accurate consumer and account
    information. We will mail the consumer verification. We have noted the dispute on the consumers account. If the
    consumer requires further assistance, they can call our office at ************* or use the E-mail Us option at
    *****************.

  • Initial Complaint

    Date:11/07/2025

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    The alleged amount of the debt is $743.84, auto ins. Premium with Progressive Ins. Policy renewed on 2/28/25. I made a payment of $174.61 on 2/28/25. I cancelled the policy effective 3/29/25 as I obtaining ins. with a different carrier. The debt amount was far above what a one month premium represented. After receiving notice from Caine & Weiner, I sent a proof of debt request asking for the dates of coverage that $743.84 represented (attached). I was provided a letter from Caine & Weiner stating policy start date, 2/28/25, policy cancel date, 3/29/25, and a payment of $174.61 on 2/28/25.(attached) Included was a copy of Progressive bill for $743.64, marked final bill, you no longer have insurance with us effective 3/29/25. (attached)Caine & Weiner provided no information to validate the ************* due and reported an outstanding collections account of $743.84 to all 3 credit bureaus. I was informed of the collections account reporting when I was informed I was disqualified from obtaining an *** mortgage. I needed this removed from my credit so I faxed a pay to remove requesting a call to discuss. I never received a call back. On 10/30/25, I spoke to a representative and a manager at Caine & Weiner. I requested a letter be drafted stating that they, Caine & Weiner, will remove the collections account, not just noted as paid, contingent on my paying the alleged debt. I was told by that they dont have nor will they draft such a letter and they will only provide me with a letter after I pay in full. With no good faith negotiations nor assurance that the collections account would be removed, I felt I had no option but to file this complaint. Debt collectors should not have the power to violate consumers rights and effect the ability to qualify for credit.

    Business Response

    Date: 11/10/2025

    We have completed our investigation of this complaint and believe we have accurate consumer and account
    information. We previously mailed the consumer verification on 6/25/25. We have noted the dispute on the
    consumers account. If the consumer requires further assistance, they can call our office at ************* or use
    the E-mail Us option at *****************.

Caine & Weiner is BBB Accredited.

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