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Business Profile

Collection Systems

Caine & Weiner
BBB accredited business seal
BBB Accredited BusinessB Rated by BBB

Complaints

Customer Complaints Summary

  • 2,991 total complaints in the last 3 years.
  • 1,071 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Sort by

Complaint status

Complaint type

  • Initial Complaint

    Date:11/17/2025

    Type:Billing Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    It seems this account was reported before proper validation was completed.

    Business Response

    Date: 11/18/2025

    We have completed our investigation of this complaint and closed this account in our office.

  • Initial Complaint

    Date:11/17/2025

    Type:Billing Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I never received any written confirmation after being told the account was settled.

    Business Response

    Date: 11/17/2025

    We have requested verification from the creditor and will mail it to the consumer once it is received. We have
    noted the dispute on the consumers account. If the consumer requires further assistance, they can call our office
    at ************* or use the E-mail Us option at *****************.

  • Initial Complaint

    Date:11/14/2025

    Type:Order Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I hereby state that I am not liable for the alleged debt referenced by **********************. I have no contractual agreement with Caine & Weiner regarding this matter.I previously requested verification of the debt, including a copy of the original signed contract, and such documentation has not been provided. Until proper validation is received, I dispute this debt in full.

    Business Response

    Date: 11/15/2025

    We do not have an account for the consumer with *********************** we do have an account for ************************** for the consumer. We will mail the consumer verification. We have noted the dispute on the consumers account. If the
    consumer requires further assistance, they can call our office at ************* or use the E-mail Us option at
    *****************.

  • Initial Complaint

    Date:11/14/2025

    Type:Billing Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I believe this account has been assigned to me in error, as I am not liable for the debt in question.I have no contractual obligation with CAINE WEINER and have never received any documentation to substantiate the validity of this debt, despite my formal requests for verification. I specifically asked to review the original application or contract related to this alleged debt. Since CAINE WEINER has been unable to provide this documentation, I assert that the debt is not mine and should not be associated with my records.I kindly request the removal of this erroneous collection from my account and an acknowledgment of this resolution in writing. Thank you for your attention to this matter.

    Business Response

    Date: 11/15/2025

    We have requested verification from the creditor and will mail it to the consumer once it is received. We have
    noted the dispute on the consumers account. If the consumer requires further assistance, they can call our office
    at ************* or use the E-mail Us option at *****************.

  • Initial Complaint

    Date:11/14/2025

    Type:Billing Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Im reporting this because theres a collection linked to your company showing on my credit even though I never had any dealings with you. Please remove it at once.

    Business Response

    Date: 11/14/2025

    We have completed our investigation of this complaint and closed this account in our office. We will make no
    further attempts to contact the consumer. If the consumer requires further assistance, they can call our office at
    *************. We will send a request to the credit reporting agencies to have this account removed from the
    consumers credit report. This request may take up to 45 days to be reflected on the consumers credit report.

  • Initial Complaint

    Date:11/13/2025

    Type:Order Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Good afternoon, I was checking my credit report and noticed incorrect information and unrecognized debt, which I am not responsible for with CAINE & WEINER, I do not have a contract sign and they did not provide me with the original contract as I requested from them.

    Business Response

    Date: 11/14/2025

    We have completed our investigation of this complaint and believe we have accurate consumer and account
    information. We will mail the consumer verification. We have noted the dispute on the consumers account. If the
    consumer requires further assistance, they can call our office at ************* or use the E-mail Us option at
    *****************.

  • Initial Complaint

    Date:11/13/2025

    Type:Billing Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I am disputing this account.I do not owe a balance to Progressive, and I have never entered into any contract or agreement of any kind with Caine Weiner.I also requested validation and the original underlying contract, and they did not provide it.Additionally, to my understanding, they are not licensed or authorized to collect in my state.For these reasons continuing to report this account on my credit report is inaccurate, and is a violation of my consumer rights under the Fair Debt Collection Practices Act.I am requesting that this account be removed.

    Business Response

    Date: 11/14/2025

    We have completed our investigation of this complaint and believe we have accurate consumer and account
    information. We will mail the consumer verification. We have noted the dispute on the consumers account. If the
    consumer requires further assistance, they can call our office at ************* or use the E-mail Us option at
    *****************.

  • Initial Complaint

    Date:11/13/2025

    Type:Billing Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Unlicensed Activity and Unlawful Credit Reporting Reporting account to credit bureaus that is inaccurate and illegally without being licensed in the *******

    Business Response

    Date: 11/14/2025

    We have completed our investigation of this complaint and closed this account in our office.

  • Initial Complaint

    Date:11/13/2025

    Type:Billing Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    DEBT COLLECTOR is attempting to collect a debt from me in my state without being licensed to collect in my state. Their actions constitute illegal and unauthorized debt collection activity. This debt collector engaged in abusive, deceptive, and unfair practices of the ***** which it prohibits. to investigate and take appropriate enforcement action.They furnished this account that we didn't agree upon and I didn't sign an agreement on. A legal contract is signed by two parties and I did not participate in any of it.

    Business Response

    Date: 11/14/2025

    We have completed our investigation of this complaint and closed this account in our office.

  • Initial Complaint

    Date:11/13/2025

    Type:Billing Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I am requesting that the ************************************ (****) require ************************* (MOHELA) and Caine & Weiner Company to immediately cease all reporting and collection activities associated with these fraudulent accounts and to permanently delete them from all consumer credit reports (Experian, Equifax, and TransUnion).If either furnisher cannot provide original, signed applications or contracts demonstrating that I personally authorized these accounts, they must remove all related data, inquiries, and payment histories under 15 U.S.C. 1681c-2 (FCRA Identity Theft Block).I also request that the **** document this as a verified case of identity theft and ensure both furnishers comply with all obligations under the **** and FDCPA to prevent further unauthorized reporting or collection attempts.

    Business Response

    Date: 11/14/2025

    We have completed our investigation of this complaint and closed this account in our office. We will send a
    request to the credit reporting agencies to have this account removed from the consumers credit report. This
    request may take up to 45 days to be reflected on the consumers credit report.

Caine & Weiner is BBB Accredited.

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