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Business Profile

Collection Systems

Caine & Weiner
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BBB Accredited BusinessB Rated by BBB

Complaints

Customer Complaints Summary

  • 2,882 total complaints in the last 3 years.
  • 1,049 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Sort by

Complaint status

Complaint type

  • Initial Complaint

    Date:08/12/2025

    Type:Product Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I am not liable for debt with Caine & weiner. they did not provide me with the original contract as i requested

  • Initial Complaint

    Date:08/12/2025

    Type:Service or Repair Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    We are a military family deployed to ****** March 2025. We cancelled our policy w/Progressive Ins. Before we left but they erroneously renewed our policy. A random credit alert notified me that Caine & Weiner added a debt to my credit report for progressive. I contacted progressive and they acknowledged the error. I filed a dispute with Caine & Weiner on 7/30/2025 to remove the debit and provided documentation. Progressive contacted Caine & Weiner directly on 8/1/2025 to inform them that there was no debt and we had a ZERO balance & to remove it from my credit report. I followed up with a call to Caine and Weiner TWICE in which they refused to acknowledge what Progessive sent them and attempted to EXTORT me twice to pay them a fee of $200 to remove it from my report. They stated I would have to pay an initial $1 to a parent company called Standard Scores for them to even review my debt and they would then tell me if they would allow me to pay for it to be removed. BOTH times they wanted me to pay half of the debt that I did not owe. The second representative, a woman laughed at me and told me to have a nice day and hung up. We are working with our *** representation on base to move forward with legal action. We were instructed by our attorney to file a dispute, make a minimum of two attempts to resolve this directly with the company. Both times they attempted to illegally extort me for money to remove something from my credit that should have never been added. I have done my part. *********** has done their part but this scammy company refuses to remove it. I have uploaded the notice from Progressive notifying Caine & Weiner on 8/1 that we dont owe the debt, ZERO balance w/Progressive & $1 charge to our CC. They boast theyve been in business for almost 100 years. Thank God we have free legal representation. The United States military does not take the mistreatment, fraud and extortion of their military personnel lightly. We will be moving forward.

    Business Response

    Date: 08/13/2025

    We have completed our investigation of this complaint and closed this account in our office. We will send a
    request to the credit reporting agencies to have this account removed from the consumers credit report. This
    request may take up to 45 days to be reflected on the consumers credit report.

    Customer Answer

    Date: 08/21/2025

     
    Better Business Bureau:

    I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me however, I have been instructed by the JAG on base to confirm that Caine and Weiner did in fact request and successfully remove this erroneous item from my credit. It has been noted that this company states they will have items removed but then does not follow through. I will not be fully satisfied until they follow through and it is completely removed from all THREE credit bureau reports.

    Sincerely,

    Anniston ***** ****

  • Initial Complaint

    Date:08/08/2025

    Type:Billing Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    The reported entry doesnt match any records Ive kept, and theres no documentation to confirm its legitimacy.

    Business Response

    Date: 08/11/2025

    We have requested verification from the creditor and will mail it to the consumer once it is received. We have
    noted the dispute on the consumers account. If the consumer requires further assistance, they can call our office
    at ************* or use the E-mail Us option at *****************.

  • Initial Complaint

    Date:08/07/2025

    Type:Customer Service Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I am not liable for this debt with PROGRESSIVE. I do not have a contract with CAINE WEINER. They did not provide me with the original contract as requested.

  • Initial Complaint

    Date:08/07/2025

    Type:Delivery Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    This item was placed in my credit file due to a clerical error involving similar identifying information.

  • Initial Complaint

    Date:08/07/2025

    Type:Order Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I am not liable for this debt with *********** and I do not have a contract with **********************************, they did not provide me with the original contract as requested.

  • Initial Complaint

    Date:08/07/2025

    Type:Customer Service Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I am not liable for this debt with this company. I do not have a contract with them. They did not provide me with original contract as requested.

  • Initial Complaint

    Date:08/06/2025

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I'm not liable for this debt with CAINE & WEINER. I do not have a contract with CAINE & WEINER. They did not provide me with the original contact as requested.

    Business Response

    Date: 08/07/2025

    We have requested verification from the creditor and will mail it to the consumer once it is received. We have
    noted the dispute on the consumers account. If the consumer requires further assistance, they can call our office
    at ************* or use the E-mail Us option at *****************.

  • Initial Complaint

    Date:08/06/2025

    Type:Customer Service Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I am not liable for this debt with ***********, I do not have a contract with ***********, they did not provide me with the original contract as i requested

  • Initial Complaint

    Date:08/06/2025

    Type:Billing Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    The payment dates and amounts shown on this account are inaccurate and unsubstantiated.

    Business Response

    Date: 08/07/2025

    We have completed our investigation of this complaint and closed this account in our office. We will send a
    request to the credit reporting agencies to have this account removed from the consumers credit report. This
    request may take up to 45 days to be reflected on the consumers credit report.

Caine & Weiner is BBB Accredited.

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