Complaints
Customer Complaints Summary
- 2,882 total complaints in the last 3 years.
- 1,049 complaints closed in the last 12 months.
If you've experienced an issue
Submit a ComplaintThe complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.
Initial Complaint
Date:06/03/2025
Type:Order IssuesStatus:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I am not liable for this debt with progressive insurance. I do not have a contract with CAINE & WEINER. They did not provide me with the original contract as requestedInitial Complaint
Date:06/03/2025
Type:Billing IssuesStatus:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I have no clue who these people are but they have been on my credit report, i reached out to them and the credit reporting agencies to show who they are and if and why i owe them money, no response! I didnt open this account and i want it to cease reporting on my credit report because they didnt verify or validate who they are!! I have attached the documents i sent them!!Business Response
Date: 06/04/2025
We have completed our investigation of this complaint and believe we have accurate consumer and account information. We will mail the consumer verification. We have noted the dispute on the consumers account. If the consumer requires further assistance, they can call our office at ************* or use the E-mail Us option at *****************.Customer Answer
Date: 06/05/2025
Complaint: 23412667
I am rejecting this response because: Just like i sent over my letters they could have done the same. this is a stall tactic. delete this acct
Sincerely,
******* *****Business Response
Date: 06/10/2025
We have completed our re-investigation of this complaint. Based on the information reviewed, we have determined this dispute is substantially similar to a dispute previously investigated and responded to on June 4, 2025. Please send any additional information or documentation to support your dispute to our office to re-investigate. Until additional information is received, we maintain the consumer and account information has been accurately reported to the credit reporting agencies.Customer Answer
Date: 06/12/2025
Complaint: 23412667
I am rejecting this response because: Caine & Weiner did not provide proper validation of the alleged debt as required under 15 USC 1692g(b). They continue to report this account on my credit file without proving I owe the debt or that they are legally authorized to collect it.
Saying they "will mail verification" is not a resolution. Ive already requested full validation twice and received no documents showing a signed agreement, original creditor details, or a breakdown of charges.
Under the Fair Credit Reporting Act (15 USC 1681i and 1681e(b)), the credit bureaus must remove unverifiable accounts.
I dispute this debt in full and demand that it stop reporting until full legal validation is provided. This response is insufficient and dismissive of my rights as a consumer.This is not a duplicate dispute it's a continuation due to their ongoing failure to validate. I am not providing additional information because the burden of proof is on them, not me.
Sincerely,
******* *****Business Response
Date: 06/13/2025
We have closed this account in our office. We will send a request to the credit reporting agencies to have this account removed from the consumers credit report. This request may take up to 45 days to be reflected on the consumers credit report.Initial Complaint
Date:06/03/2025
Type:Billing IssuesStatus:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
COLLECTION AGENCY is violating the Customer Name, they removed it from one bureau and did not removed it from rest of the bureaus.Business Response
Date: 06/04/2025
We have completed our investigation of this complaint and closed this account in our office.Initial Complaint
Date:06/03/2025
Type:Customer Service IssuesStatus:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I am not liable with Caine & Weiner, I do not have a contract with Caine & Weiner, they did not provide me with the original contract as requested.Customer Answer
Date: 06/04/2025
I have never received any documentation whatsoever from Caine & Weiner. Therefore, I have no documents to provide to you.Business Response
Date: 06/05/2025
We have completed our investigation of this complaint and believe we have accurate consumer and account information. We will mail the consumer verification. We have noted the dispute on the consumers account. If the consumer requires further assistance, they can call our office at ************* or use the E-mail Us option at *****************.Initial Complaint
Date:06/03/2025
Type:Billing IssuesStatus:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I honestly dont get why Caine & Weiner is reporting this debt under my name because I dont owe them anything. I never signed anything with them, and when I asked for a copy of the original application, they didnt even bother to provide it. Its frustrating because this is hurting my credit for no reason, and its just not fair. How can they just put something on my report without any proof? Account No: 1402 Amount Disputed: $520Business Response
Date: 06/04/2025
We have completed our investigation of this complaint and closed this account in our office. We will send a request to the credit reporting agencies to have this account removed from the consumers credit report. This request may take up to 45 days to be reflected on the consumers credit report.Initial Complaint
Date:06/03/2025
Type:Customer Service IssuesStatus:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I am not liable for this debit with CAINE & WEINER. I do not have a contract with CAINE & WEINER, They did not provide me with the original contract like requested.Customer Answer
Date: 06/04/2025
They are not the original creditors that I made the original contract with with. Therefore, I do not have any documentation from that company.Business Response
Date: 06/05/2025
We have requested verification from the creditor and will mail it to the consumer once it is received. We have noted the dispute on the consumers account. If the consumer requires further assistance, they can call our office at ************* or use the E-mail Us option at *****************.Initial Complaint
Date:06/03/2025
Type:Billing IssuesStatus:ResolvedMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
Complaint Statement I am disputing and invalid account reported by ***************************** on my credit report. This account in inaccurate unverified and violates the fair credit reporting act (****) since it does not meet the legal standards for reporting. i request its immediate removal. If the furnisher cannot provide proper validation, it must be deleted per federal law.Business Response
Date: 06/04/2025
We have completed our investigation of this complaint and closed this account in our office. We will send a request to the credit reporting agencies to have this account removed from the consumers credit report. This request may take up to 45 days to be reflected on the consumers credit report.Customer Answer
Date: 06/04/2025
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
Sincerely,
******** ******Initial Complaint
Date:06/03/2025
Type:Order IssuesStatus:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I am not responsible for paying this debt back to Caine & Weiner. I never entered any type of contract with this company and after asking them to provide substantial proof such as an original signed contract by me, they failed to provide this.Business Response
Date: 06/04/2025
We have completed our investigation of this complaint and believe we have accurate consumer and account information. We will mail the consumer verification. We have noted the dispute on the consumers account. If the consumer requires further assistance, they can call our office at ************* or use the E-mail Us option at *****************.Initial Complaint
Date:05/30/2025
Type:Order IssuesStatus:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
The collector used aggressive language in written communication.Business Response
Date: 06/02/2025
We have completed our investigation of this complaint and closed this account in our office. We will send a request to the credit reporting agencies to have this account removed from the consumers credit report. This request may take up to 45 days to be reflected on the consumers credit report.Initial Complaint
Date:05/30/2025
Type:Billing IssuesStatus:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I honestly dont get why CAINE & WEINER reporting this debt under my name because I dont owe them anything. I never signed anything with them, and when I asked for a copy of the original application, they didnt even bother to provide it. Its frustrating because this is hurting my credit for no reason, and its just not fair. How can they just put something on my report without any proof?Account No: 2234 Amount Disputed: $204Business Response
Date: 06/02/2025
We have completed our investigation of this complaint and believe we have accurate consumer and account information. We previously mailed the consumer verification on May 15, 2025. We have noted the dispute on the consumers account. If the consumer requires further assistance, they can call our office at ************* or use the E-mail Us option at *****************.
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