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Business Profile

Collection Systems

Caine & Weiner
BBB accredited business seal
BBB Accredited BusinessB Rated by BBB

Complaints

Customer Complaints Summary

  • 2,882 total complaints in the last 3 years.
  • 1,049 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Sort by

Complaint status

Complaint type

  • Initial Complaint

    Date:06/06/2025

    Type:Order Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I am not liable for the debt claimed by CAINE WEINER. There is no contractual relationship between me and CAINE WEINER, and they have not supplied the original agreement as requested.

    Business Response

    Date: 06/10/2025

    We have completed our investigation of this complaint and closed this account in our office. We will send a request to the credit reporting agencies to have this account removed from the consumers credit report. This request may take up to 45 days to be reflected on the consumers credit report.

  • Initial Complaint

    Date:06/06/2025

    Type:Order Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I am not liable for the debt claimed by CAINE WEINER. There is no contractual relationship between me and CAINE WEINER, and they have not supplied the original agreement as requested.

    Business Response

    Date: 06/09/2025

    We have completed our investigation of this complaint and closed this account in our office. We will send a request to the credit reporting agencies to have this account removed from the consumers credit report. This request may take up to 45 days to be reflected on the consumers credit report.

  • Initial Complaint

    Date:06/06/2025

    Type:Order Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I am not liable for the debt claimed by CAINE WEINER. There is no contractual relationship between me and CAINE WEINER, and they have not supplied the original agreement as requested.

    Business Response

    Date: 06/10/2025

    We have completed our investigation of this complaint and closed this account in our office. We will send a request to the credit reporting agencies to have this account removed from the consumers credit report. This request may take up to 45 days to be reflected on the consumers credit report.

  • Initial Complaint

    Date:06/05/2025

    Type:Order Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I am not liable for this debt with ***********. I do not have a contract with Caine & Weiner, they have not provided me with the original contract as I requested.

  • Initial Complaint

    Date:06/05/2025

    Type:Billing Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    This information does not relate to any transactions I have made. I did not give anyone authorization or consent to use my personal information. I hereby exercise my legal rights enacted by ******** and The ************************, which explicitly states when a victim of identity-theft dispute a fraudulent account on his/her credit report it shall be honored by all credit bureaus and all fraudulent information should be blocked within 4 days and proper notification shall be given to all data furnishers pursuant to section 605b of The Federal Fair Credit Reporting Act.1. CAINE ***************************** $1,182.00 Acct # ********

    Business Response

    Date: 06/13/2025

    The consumer's compliant is factually inaccurate.  ********** received an account from the creditor in June 2023 for recovery of unpaid veterinary services.  Initial communication was mailed to the consumer at that time.  There is no record of any mail return.  System notes indicate we have been unable to reach the consumer by phone.  We have received no correspondence directly from the consumer.  Creditor records continue to show the balance as owed.  We encourage the consumer to contact our office directly at ************ or ************************************************************************************************* for further assistance.

  • Initial Complaint

    Date:06/05/2025

    Type:Billing Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    This is my final notice. I previously disputed several inaccurate items on my credit report, but your agency hasnt followed federal laws under the Fair Credit Reporting Act (FCRA) and the Fair Debt Collection Practices Act (FDCPA).Youve violated the law by:Failing to validate the debt under 15 *** 1692g Contacting me after a cease-and-desist request (15 USC 1692c)Continuing harassment (15 USC 1692d)I was recently told your investigation was complete, yet the accounts I disputed are still on my report. These accounts were never authorized by me. There is no signed contract, and I never gave permission for them to be reported, which violates 15 USC ******** demanding the immediate deletion of:05 VCA ANTECH ************* Account Number: 2225****This account violates 15 USC 1692g, 1681e(b), and 1681i(5). You didnt notify me in writing within five days of the investigation. Only I can validate this debt, and I do not.Under 15 USC 1681c-2 (FCRA 605B), you must remove any information linked to identity theft within four business days unless you provide signed, verifiable proof which you have not done.If you dont respond within 30 days, I will pursue legal action and seek damages under 15 USC 1681n and 1692k. You could also be held liable for:Defamation Enabling identity fraud ****/FDCPA violations Financial harm I do not consent to e-Oscar or any automated method. I expect a full explanation of your investigation methods within five days of completion. Im keeping detailed records of your actions.

    Business Response

    Date: 06/13/2025

    The consumer is factually mistaken.  ********** received the account in August 2024 from the creditor for recovery of a balance owed from veterinary services provided. Initial communication was mailed at that time and there is no record of any mail return.  System notes indicate that we were unable to reach the consumer by phone and that at no time did the consumer contact our office.  We have not received any correspondence at all directly from the consumer.  Creditor records continue to show the balance as owed by the consumer.  We encourage the consumer to contact our office at ************ or ************************************************************************************************* for further assistance.  

  • Initial Complaint

    Date:06/04/2025

    Type:Billing Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    The collector posted this to my file without prior validation or billing attempt.

  • Initial Complaint

    Date:06/04/2025

    Type:Billing Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I am not liable for this debt with original creditor info. I do not have an account with progressive. I do not have an account with **********************. They did not provide me with original contract as requested.

  • Initial Complaint

    Date:06/04/2025

    Type:Billing Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I honestly dont get why ********** is reporting this debt under my name because I dont owe them anything. I never signed anything with them, and when I asked for a copy of the original application, they didnt even bother to provide it. Its frustrating because this is hurting my credit for no reason, and its just not fair. How can they just put something on my report without any proof?Account No: ***** Amount Disputed: $1230

    Business Response

    Date: 06/05/2025

    Please note, the consumer appears to be filing a complaint against ************. We are Caine & Weiner. We have completed our investigation of this complaint and believe we have accurate consumer and account information. We will mail the consumer verification. We have noted the dispute on the consumers account. If the consumer requires further assistance, they can call our office at ************* or use the E-mail Us option at *****************.

  • Initial Complaint

    Date:06/03/2025

    Type:Billing Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I honestly dont get why Caine & Weiner is reporting this debt under my name because I dont owe them anything. I never signed anything with them, and when I asked for a copy of the original application, they didnt even bother to provide it. Its frustrating because this is hurting my credit for no reason, and its just not fair. How can they just put something on my report without any proof?Account No: 2309 Amount Disputed: $1596

    Business Response

    Date: 06/04/2025

    We have requested verification from the creditor and will mail it to the consumer once it is received. We have noted the dispute on the consumers account. If the consumer requires further assistance, they can call our office at ************* or use the E-mail Us option at *****************.

Caine & Weiner is BBB Accredited.

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