Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:11/16/2022

  Type:Order Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  ** ****** **** section *** A. States I have the right to privacy.
  ** ****** **** section *** A Section 2: It also ststes a consumer reporting agency cannot furnish a account without my written instructions
  ** ****** ***** Without the prior consent of the consumer given directly to the debt collector or the express permission of a court of ********* ************* a debt collector may not communicate with consumer in connection with the collection ofand debt

  Business Response

  Date: 12/09/2022

  Business Response /* (1000, 5, 2022/11/28) */
  Our office received an account from the creditor ********************* with respect to this consumer in January 2019 for recovery of unpaid auto insurance premiums. Please note the balance due was not owed to ***** & Weiner. We were collecting on behalf of *********************. Initial correspondence was sent to the consumer. There is no record of any mail return. *********** records indicate that coverage was for a***************************************** ***** The policy cancelled November 2018 and the final payment in September 2018 was insufficient to cover the final balance due on the policy. Our records indicate validation and verification has been forwarded to the consumer. As stated earlier, there is no record of any mail return. There is nothing noted on the file that indicates the charges are fraudulent. Our office will gladly review any documentation provided by the consumer with respect to the policy, vehicle, payment, or coverage specifics for this account that may indicate the creditor's records are not accurate. We encourage the consumer to contact our office at XXX-XXX-XXXX if additional assistance is needed.

• Initial Complaint

  Date:11/15/2022

  Type:Customer Service Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  This is a formal complaint against ***** & WEINER located in ******* ***** *** This company has repeatedly violated my consumer rights under the Fair Debt Collection Practices Act and has caused me much unnecessary financial AND mental distress. For starters, they're reporting an erroneous & unverifiable collection account on all 3 of my credit reports, and not to mention an account in which I've asked for proof of claim and in which they have refused to validate per my request under the Fair Debt Collection Practices Act. Despite my efforts to resolve this unfortunate nightmare for nearly a year now, ***** & ****** has completely ignored my communications and legal submissions to remove this inaccurate information from my credit reports. I am well aware of the many, many other complaints filed against this company for their illegal and ********* collection practices - ********** themselves under multiple business names and using ILLEGAL collection practices all across the country. Yet, somehow, this company is still in business. This company's ************** & ********* behavior has caused lots of serious harm, not only to my ability to establish credit & good interest rates, but also to my character as a Professional and as an individual. Please help me, and the many other consumers just like me, to put a stop to the operation of these unethical & immoral business practices immediately. I sincerely appreciate your time and assistance in this matter and hope to hear from you very soon. As previously stated, this collection company is reporting erroneous, derogatory information about me to all three major Credit Reporting Agencies which is killing my credit & my Professional image. They've refused to send any proof of their claim because they have none since this account has never even existed. Therefore, my only wish is to have them permanently remove the account they're reporting about me from the 3 major credit bureaus, as well as from their own records.

  Business Response

  Date: 12/02/2022

  Business Response /* (1000, 5, 2022/11/21) */
  Our office received an account from the creditor Progressive Insurance with respect to this consumer in August 2016 for recovery of unpaid auto insurance premiums. Please note the balance due is not owed to ***** & Weiner. Initial correspondence was sent to the consumer at that time. The creditor's **************** records indicate coverage was provided for a 2008 Dodge Caliber on a policy ending in ***** The last payment made in June 2016 was insufficient to cover the final invoiced amount. Our records indicate that validation was sent numerous times. Our records indicate that the file is ******* as Cease & Desist which means we are unable to make any contact with the consumer. Please be advised that a Cease & Desist does not remove a valid entry from a credit report. Our office will gladly review any documentation provided by the consumer with respect to the policy, vehicle, payment, or coverage specifics for this account that may indicate the creditor's records are not accurate. We encourage the consumer to contact our office at XXX-XXX-XXXX for additional assistance. ******* ******* XXXXXXXX Cease and Desist

• Initial Complaint

  Date:11/15/2022

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  THEY ARE REPORTING A COLLECTION ON MY CREDIT REPORT REPORT THAT I HAVE NO KNOWLEDGE OF.
  

  Business Response

  Date: 11/29/2022

  Business Response /* (1000, 5, 2022/11/18) */
  Our office received an account from the creditor ********************* with respect to this consumer in March 2022 for recovery of unpaid auto insurance premiums. Initial correspondence was sent to the consumer at that time. There is no record of any return mail. Please note the balance due is not owed to Caine & Weiner. The creditor's (***********'s) records indicate coverage was provided for a 2006 *************** on a policy ending in ***** The account was ********* January 2022 and the final payment made in December 2021 was insufficient to cover the remaining balance on the file. The account has been closed as 'Disputed' in our database while research is being conducted which will temporarily halt credit reporting. Please be advised that the credit reports will be updated again once our findings are confirmed. Preliminary review does indicate that the debt is valid. Our records indicate validation has been sent numerous times and has been requested again for the consumer's perusal. Our office will gladly review any documentation provided by the consumer with respect to the policy, vehicle, payment, or coverage specifics for this account that may indicate the creditor's records are not accurate. We encourage the consumer to contact our office at XXX XXX-XXXX for additional assistance.

• Initial Complaint

  Date:11/12/2022

  Type:Order Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I've settled the debt I had with them but is still being reported in on my credit report!'.
  

  Business Response

  Date: 11/16/2022

  Business Response /* (1000, 5, 2022/11/16) */
  Our office received an account from the creditor ********************* with respect to this consumer in February 2022 for recovery of unpaid auto insurance premiums. Initial correspondence was sent to the consumer at that time. We spoke to the consumer in June of this year. He stated he would send in money orders. Numerous unsuccessful attempts were made to contact the consumer. The client's records indicate coverage was provided for a **** ******** *** on a *********** account ending in ***** The account was cancelled December 2021 and the final payment made in November 2021 was insufficient to cover the remaining balance on the file. Our records indicate the consumer called in and paid the delinquent balance on November 11, 2022. Once the payment posted, our office notified the credit bureaus to remove any derogatory tradelines associated with this file. Our records show no current derogatory remarks reporting to the credit bureau. However, we are unable to communicate how fast the associated bureaus update their records. The consumer may be able to expediate removal by contacting the associated bureaus. The consumer can contact our office at XXX-XXX-XXXX if he needs additional assistance.
  
  
  Consumer Response /* (2000, 7, 2022/11/16) */
  (The consumer indicated he/she ACCEPTED the response from the business.)

• Initial Complaint

  Date:11/09/2022

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I paid a collection off thru this company for *********************. ***** and Weber are still showing a balance owed of ********
  I've called several times and left messages as well, but they have updated and or removed the account. The balance is -0- the account was paid in full.

  Business Response

  Date: 12/02/2022

  Business Response /* (1000, 5, 2022/11/15) */
  The consumer submitted a complaint stating that our records show a balance on a paid account. Our records indicate that the account in question is 'Paid in Full'. Our records further indicate that the credit bureaus have been contacted to remove any derogatory remarks from the consumer's tradeline. We can not communicate how quickly the bureaus update their records. We encourage the consumer to contact the associated bureaus but please feel free to contact our office at XXX-XXX-XXXX if additional assistance is required.

• Initial Complaint

  Date:11/08/2022

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Keep calling into the company, and they keep stating that their system is down. We've tried to make a payment for ****** ******** but their system has been down for weeks, or so they say. We ultimately made a payment to progressive, but ***** and Weiner do not reflect the payment made, and so the credit has not been updated.

  Business Response

  Date: 12/02/2022

  Business Response /* (1000, 5, 2022/11/14) */
  Unfortunately, the account in question does not have Mr. ****** listed as a contact person on file. I can only state that we have received a payment on the file. If the consumer requires more information, please have the account holder give ***** & Weiner permission to speak to him and we can provide more detailed information.

• Initial Complaint

  Date:11/07/2022

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  My rights have been violated according to Fair Credit Reporting Act ******* 15 ****** § **** et seq
  
  15 ***** **** section 602 A. States I have the right to privacy.
  
  15 ***** **** Section 604 A Section 2: It also states a consumer reporting agency cannot furnish a account without my written instructions
  
  15 ***** ****** (a)(5) Section States: no consumer reporting agency may make any consumer report containing any of the following items of information Any other adverse item of information, other than records of convictions of crimes which antedates the report by more than seven years

  Business Response

  Date: 12/02/2022

  Business Response /* (1000, 5, 2022/11/15) */
  Our office received an account from the creditor ********************* with respect to this consumer in January 2022 for recovery of unpaid auto insurance premiums. Initial correspondence was sent to the consumer at that time. There is no record of any return mail. Please note the balance due is not owed to ***** & Weiner, it is owed to the client************. The client's records indicate coverage was provided ******************************************************* The account was cancelled December 2021 and the final payment made in November 2021 was insufficient to cover the remaining balance on the file. Validation was previously forwarded to the consumer. Our office will gladly review any documentation provided by the consumer with respect to the policy, vehicle, payment, or coverage specifics for this account that may indicate the creditor's records are not accurate. We encourage the consumer to contact our office at XXX-XXX-XXXX for additional assistance.

• Initial Complaint

  Date:11/05/2022

  Type:Order Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I am reaching out to ***** Weiner dealing with a collection that has been placed on my consumer file. I request that ***** Weiner present the original signed contract showing where I entered this transaction. As a collections agency, you are required to produce all original signed contracts, NO ****** OR ************* I am also requesting that ***** Weiner produce their *** Insurance Policy Number and their license to prove that they are in fact debt collectors they are claiming to be. I am aware that any documentation that is submitted that is not what I requested is considered fraud. I am also requesting that ***** Weiner produce me their chain of title showing the paper trail of where and when the debt was sold to them. As a consumer, I am aware of my rights and know that it is a violation for a debt collector to practice ******** ******* and ********* ********** If ALL the ************* that I requested cannot be provided to me proving that I owe this alleged debt, this company is in fact practicing ******** ******* and ********* ********* I am also made aware that any other ************* that is submitted outside of what I've ********* is ********** ******
  
  *** ****
  
  ****** ******* AND ****** THIS ACCOUNT

  Business Response

  Date: 12/02/2022

  Business Response /* (1000, 5, 2022/11/14) */
  The information provided in this complaint did not access an account in my records. It is our desire to assist with the resolution of this issue. If the consumer can provide a complete account number or maybe other identifying information, such as a complete social security number, an alternate telephone number, or an alternate address, it may help us respond and resolve the matter faster. Please be advised that ***** & Weiner is not a debt buyer. We work on behalf of our clients. Once the consumer provides additional information, we should be able to thoroughly assist with resolution of this matter. We encourage the consumer to contact our office at XXX-XXX-XXXX for additional assistance.

• Initial Complaint

  Date:11/04/2022

  Type:Order Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On April 12, 2022, ***** & Weiner received my certified letter requesting validation of the account listed as ******** on my credit report. This collector never provided me with an initial notice, nor did they reply to my request for verification after my letter of dispute. I first discovered this account when reviewing my credit report for accuracy. I did not recall having an obligation to any collector in the amount the debt collector is alleging. Under ***** Consumer Law, where a consumer has disputed the accuracy of an account in writing to a third-party debt collector, the debt collector is mandated to send a letter in writing to the consumer within 30 days either: (1) Denying the inaccuracy of the account; (2) Admitting the inaccuracy; or (3) Stating that the third-party collector has not had adequate time to investigate the inaccuracy. See ***** Finance Code ************** I did not receive a response to my request for information or documentation within this specified 30 days.
  Meanwhile, due to the debt collector's willful *********** I suffered significant ******** ********* as well as actual.

  Business Response

  Date: 12/01/2022

  Business Response /* (1000, 5, 2022/11/14) */
  Our office received an account from the creditor ********************* with respect to this consumer in October 2021 for recovery of unpaid auto insurance premiums. Initial correspondence was sent to the consumer at that time. There is no record of any return mail. Please note the balance due is not owed to Caine & Weiner, it is owed to the client ***********. It is a little surprising that the consumer does seem aware of the debt. Our records indicate that we have conducted numerous conversations with the consumer regarding the debt. The consumer initially set up payment arrangements to get the matter resolved. Our records indicate that validation was sent to the consumer in April and again in October. The client's records indicate coverage was provided for a ************************************************************* ***** The account was cancelled September 2021 and the final payment made in July 2021 was insufficient to cover the remaining balance on the file. After receiving an insufficient payment on the file, we have been unable to reach the consumer. Our office will gladly review any documentation provided by the consumer with respect to the policy, vehicle, payment, or coverage specifics for this account that may indicate the creditor's records are not accurate. We encourage the consumer to contact our office at XXX-XXX-XXXX for additional assistance.

• Initial Complaint

  Date:10/30/2022

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I'm disputing this charge as fraudulent. I have not received any bills for this. I don't owe any monies to ****. I was previously renting a ********** but was hit in an accident on 9/14/2020 (police report attached). The other person was at fault and their insurance has been completely responsible for any expenses caused by the accident.

  Business Response

  Date: 12/01/2022

  Business Response /* (1000, 8, 2022/11/16) */
  Our office received an account from the creditor *********** in February 2021 for an unpaid ******* rental balance specific to a rental agreement ending in XXXXX for a vehicle returned in September 2020.
  
  Creditor records do not indicate any fraud in this instance. As noted the consumer filing this complaint did rent the vehicle and the creditor records continue to indicate a balance is due.
  
  We do not sure receiving any dispute documentation from the consumer.
  
  We encourage the consumer to contact our office at XXX XXX-XXXX for further assistance.