Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:10/29/2022

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I AM VERY DISTURBED AND UPSET WITH
  ***** ****** HAS NOT RESPONDED BACK TO ME
  I SENT A LETTER REQUESTING THE PROOF OF
  CONTRACT. I NEED THESE ACCOUNTS
  DELETED FROM MY CREDIT REPORT
  THEY VIOLATING MY RIGHTS

  Business Response

  Date: 12/01/2022

  Business Response /* (1000, 8, 2022/11/16) */
  Our office received an account from the creditor ********************* with respect to this consumer in May 2022 for recovery of unpaid auto insurance premiums. Initial correspondence was sent to the consumer at that time. There is no record of any mail return. Numerous unsuccessful attempts were made to contact the consumer. The client's records indicate coverage was provided for************************************************************************************** The account was cancelled April of 2022 and the final payment made in January 2022 was insufficient to cover the remaining balance on the file. The original contract was with *********************. We collect on ***********'s behalf. *********** should be able to provide the original contract for the debtor's perusal. Our records match the consumer's information provided in the complaint. Our office forwarded a 'Fraud' document to the consumer in October of this year due to a claim of 'Fraud'. Our office will gladly review any documentation provided by the consumer with respect to the policy, vehicle, payment, or coverage specifics for this account that may indicate the creditor's records are not accurate. We encourage the consumer to contact our office at XXX-XXX-XXXX for additional assistance.

• Initial Complaint

  Date:10/29/2022

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I am not aware of this account. I have reached out to ********** Credit ******* and with ***** & ****** to have this account removed from my file and they are always saying the same excuse, which is no longer acceptable. I have filed this as an outcome of Identity ****** Regardless of all actions done on my end, there was no action from ********** Credit ******* Thus, I am reaching out to seek assistance to have ***** & ****** confirm that I have no account with them and that the ********** Credit Bureau can simply remove it from my credit report.

  Business Response

  Date: 12/02/2022

  Business Response /* (1000, 8, 2022/11/16) */
  Our records indicate that we have an account for a ******** *********. However, the address does not match the address provided by the consumer. If the consumer can provide more information, such as a ***** & Weiner account number, we will research and respond accordingly. We encourage the consumer to contact our office at XXX-XXX-XXXX for additional assistance.

• Initial Complaint

  Date:10/28/2022

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I do not have a contract with ***** & ******* I am not liable for collection of this debt from ************ I am certainly not responsible for this debt. I have sent multiple letters to ***** & ****** with no response back. I have also sent a request for ******** by ******* due to their failure to respond and will now follow up with a complaint to the ***** I demand that this ********** information be removed from my credit report immediately.

  Business Response

  Date: 12/08/2022

  Business Response /* (1000, 5, 2022/11/11) */
  Our office received an account from the creditor ********************* with respect to this consumer in January 2022 for recovery of unpaid auto insurance premiums. Initial correspondence was sent to the consumer at that time. Please note the balance due is not owed to ***** & Weiner. ***** & Weiner does not buy debt, we collect on behalf of our client, **********e. The client's records indicate coverage was provided for a ********************************************************* ***** The account was cancelled November of 2021 and the final payment made in August of 2021 was insufficient to cover the remaining balance on the file. Records indicate the consumer set up payments with our office then decided would rather pay **********e. Our records indicate that validation was forwarded to the consumer in August of 2022. However, due to the unfortunate hurricane situation collection efforts were halted on the account. Our office will gladly review any documentation provided by the consumer with respect to the policy, vehicle, payment, or coverage specifics for this account that may indicate the creditor's records are not accurate. We encourage the consumer to contact our office at XXX XXX-XXXX for additional assistance.

• Initial Complaint

  Date:10/28/2022

  Type:Order Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  have reached out to ***** & ******* They have failed to provide proof of validation regarding a debt that does not belong to me. They have furnished this alleged debt on my consumer report and have failed to validate the alleged claim pursuant to Sec. ******** the Fair Debt Collection Practices Act and according ************* you are required by federal law to verify, through the physical verification of the original signed consumer contract, any and all accounts that you post on a credit report. I demand this item be removed from my credit report immediately. ***** & ****** you are furnishing inaccurate and incorrect information to the consumer reporting agencies. The reporting of such inaccurate information has caused severe damage to my character, my reputation, my general mode of living and my ability to obtain credit for personal and house purposes. You and your inaccurate reporting have damaged my livelihood. ** **** Code § ******* - Responsibilities of furnishers of information to consumer reporting agencies (a)Duty of furnishers of information to provide accurate information 1) Prohibition (A)Reporting information with actual knowledge of errors A person shall not furnish any information relating to a consumer to any consumer reporting agency if the person knows or has reasonable cause to believe that the information is inaccurate. Duty: a moral or legal obligation; a responsibility Accurate: correct in all details; exact. Prohibition: a law or regulation forbidding something As Defined by The IRS Even if you didn't receive a Form ******* you must report canceled debt as gross income on your tax return. The IRS Clearly defines a charge off as Gross or Ordinary income, INCOME DOES NOT GET REPORTED ON THE CONSUMER REPORT which in fact makes your reporting of this account inaccurate!

  Business Response

  Date: 11/16/2022

  Business Response /* (1000, 5, 2022/11/11) */
  Our office received an account from the creditor Progressive Insurance with respect to this consumer in May 2022 for recovery of unpaid auto insurance premiums. Initial correspondence was sent to the consumer at that time. There is no record of any mail returns. Please note the balance due is not owed to ***** & Weiner. The client's records indicate coverage was provided for a 2018 Honda Civic on a Progressive account ending in ***** The account was cancelled March of 2022 and the final payment made in February 2022 was insufficient to cover the remaining balance on the file. The creditor, Progressive, still shows the balance as due by the consumer. Our records indicate that verification was forwarded to the consumer in June of this year. I have requested validation for the consumer's perusal. Our office will gladly review any documentation provided by the consumer with respect to the policy, vehicle, payment, or coverage specifics for this account that may indicate the creditor's records are not accurate. We encourage the consumer to contact our office at XXX XXX-XXXX for additional assistance.
  
  
  Consumer Response /* (3000, 7, 2022/11/14) */
  (The consumer indicated he/she DID NOT accept the response from the business.)
  I have reached out to ***** & WEINER. They have failed to provide proof of validation regarding a debt that does not belong to me. They have furnished this alleged debt on my consumer report and have failed to validate the alleged claim pursuant to Sec. 809(b)of the Fair Debt Collection Practices Act and according ************* you are required by federal law to verify, through the physical verification of the original signed consumer contract, any and all accounts that you post on a credit report. I demand this item be removed from my credit report immediately. ***** & WEINER you are furnishing inaccurate and incorrect information to the consumer reporting agencies. The reporting of such inaccurate information has caused severe damage to my character, my reputation, my general mode of living and my ability to obtain credit for personal and house purposes. You and your inaccurate reporting have damaged my livelihood. ** **** Code § ******* - Responsibilities of furnishers of information to consumer reporting agencies (a)Duty of furnishers of information to provide accurate information 1) Prohibition (A)Reporting information with actual knowledge of errors A person shall not furnish any information relating to a consumer to any consumer reporting agency if the person knows or has reasonable cause to believe that the information is inaccurate. Duty: a moral or legal obligation; a responsibility Accurate: correct in all details; exact. Prohibition: a law or regulation forbidding something As Defined by The IRS Even if you didn't receive a Form ******* you must report canceled debt as gross income on your tax return. The IRS Clearly defines a charge off as Gross or Ordinary income, INCOME DOES NOT GET REPORTED ON THE CONSUMER REPORT which in fact makes your reporting of this account inaccurate!
  
  
  Business Response /* (4000, 10, 2022/11/16) */
  As stated in our original response, our records indicate validation was sent to the consumer. It was reforwarded on the 14th for the consumer's perusal. The original contract was not with ***** & Weiner. The original contract was with Progressive and Progressive forwarded the file to collections. The consumer should contact Progressive to obtain the original contractual agreement signed with Progressive. The file is currently in a 'Disputed' status. Credit reporting will stop while the account is being researched. if research indicates the debt is valid the credit bureaus will be updated accordingly.
  
  
  Consumer Response /* (4200, 12, 2022/11/16) */
  (The consumer indicated he/she DID NOT accept the response from the business.)
  Please remove from my credit report. I have no contract with ***** and weiner and they cannot provide any validation of the debt with my signature. They only provide a statement . violated your rights under the ****** The reporting of such inaccurate information has caused severe damage to my character, my reputation, my general mode of living and my ability to obtain credit for personal and house purposes. You and your inaccurate reporting have damaged my livelihood. ** **** Code § ******* - Responsibilities of furnishers of information to consumer. Legal actions will be taken against ***** and weiner

• Initial Complaint

  Date:10/25/2022

  Type:Order Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  While reviewing my credit recently I found a collection from ***** and Weiner. I sent a letter disputing this account as I have never contracted with this company. In my letter I requested proof of validity as well as method of verification . Neither has been provided to date. I am planning to file a complaint with CFPB since requested information has not been received.

  Business Response

  Date: 11/17/2022

  Business Response /* (1000, 5, 2022/11/02) */
  Our office received an account from the creditor, *********************, with respect to this consumer in April of 2020 for recovery of unpaid auto insurance premiums. Please note the balance due is not owed to ***** & Weiner. Initial correspondence was sent to the consumer at that time. There is no record of any mail return. System notes do not reflect any attempts by the consumer to reach our office. Our office initiated several calls to the consumer but the line was disconnected. Our records indicate that the creditor still shows the balance as due by the consumer. The *********** policy was cancelled in February 2020. Creditor records indicate coverage was provided for a 2012 ************ and a 2019 ************* on a *********** policy ending in **** and that a payment made in December 2019 was insufficient to cover the premium balance due at the time of cancellation. Our records indicate that the requested validation was forwarded to the consumer on several occasions. As a courtesy, another copy of validation is being forwarded to the consumer. If the consumer believes this information to be incorrect, our office will gladly review any documentation provided by the consumer with respect to the policy, vehicle, payment or coverage specifics for this account that may indicate the creditor's records are not accurate. We welcome the opportunity to speak with the consumer. The consumer may contact our office at XXX- XXX-XXXX for additional assistance.

• Initial Complaint

  Date:10/15/2022

  Type:Order Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I do not owe the debt nor understand why this company is on my credit report. I've never heard from them heard of them and want this off my credit report.

  Business Response

  Date: 11/02/2022

  Business Response /* (1000, 5, 2022/10/19) */
  Our office has unsuccessfully attempted to locate an account for this consumer with the information provided. Unfortunately, we did not locate an account for ****** ****** with the address, email, or telephone number contained in this complaint. If the consumer can provide either an account number, or identifying information to locate the account in question we will look into the matter. We encourage the consumer to contact our office at XXX-XXX-XXXX if additional assistance is required.

• Initial Complaint

  Date:10/13/2022

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I am a consumer by law and my information was misused and now I have some false not **** accurate accounts on my credit report. ************ used of my credit report.
  
  I demand deletion of the items and information plus I demand monetary ***************

  Business Response

  Date: 11/02/2022

  Business Response /* (1000, 5, 2022/10/18) */
  Our office received an account from the creditor, Progressive Insurance, with respect to this consumer in May 2022, for recovery of unpaid auto insurance premiums. Please note the balance due was never owed to ***** & Weiner, the balance due is owed to Progressive. Initial correspondence was sent to the consumer at that time. There is no record of any mail return. System notes do not reflect any attempts by the consumer to reach our office. We reached the consumer in June and he did not want to talk and stated to only contact him by mail. The Progressive policy was cancelled in April 2022. Creditor records indicate coverage was provided for a 2015 Chevrolet Equinox on a policy ending in **** and that the final payment in February 2022 was insufficient to cover the premium balance due at the time of cancellation. Validation has been requested for the consumer's perusal. Our office will gladly review any documentation the consumer has with respect to the policy, payment, or coverage specifics for this account that may indicate the creditor's records are not accurate. Once proof of inaccurate information is received the credit bureaus will be notified. The consumer may contact our office at XXX-XXX-XXXX for additional assistance.

• Initial Complaint

  Date:10/13/2022

  Type:Order Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I am not liable for this debt with Original Creditor and I do not have a contract with Collection Agency plus they did not provide me with the original application like I asked.
  Date Transaction: 10/13/2022
  Date of First Issue: 01/30/2021
  Amount Disputed: ***
  Account Number: XXXXXXXX

  Business Response

  Date: 10/31/2022

  Business Response /* (1000, 5, 2022/10/18) */
  Our office received an account from the creditor, *********************, with respect to this consumer in January 2021 (as stated by the consumer), for recovery of unpaid auto insurance premiums. Please note the balance due was never owed to ***** & Weiner. The balance is owed to the client, ***********. Initial correspondence was sent to the consumer at that time. Validation was forwarded to the consumer in June of 2022. There is no record of any mail return. The *********** policy was cancelled in December 2020. Creditor records indicate coverage was provided for a 2011 **************************************************** **** and that the final payment in November 2001 was insufficient to cover the premium balance due at the time of cancellation. Our office collects on behalf of ***********. We can detail the specifics of the contract, however, the original contract must be provided by ***********. Validation has been requested again for the debtor's perusal. Our office will gladly review any documentation the consumer has with respect to the policy, payment, or coverage specifics for this account that may indicate the creditor's records are not accurate. The consumer may contact our office at XXX-XXX-XXXX for additional assistance.

• Initial Complaint

  Date:10/12/2022

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  In accordance with the Fair Credit Reporting act. This account has violated my federally protected consumer rights to privacy and confidentiality under ** *** *****
  
  ** ***** **** section *** A. States I have the right to privacy.
  
  ** ***** **** Section *** A Section 2: It also states a consumer reporting agency cannot furnish a account without my written instructions
  
  In accordance with the Fair Debt Collection Practices Act. Debt collectors are not allowed to communicate with me under the ** *** *****

  Business Response

  Date: 10/27/2022

  Business Response /* (1000, 5, 2022/10/13) */
  Our office received an account from the creditor, Progressive Insurance, with respect to this consumer in May 2022, for recovery of unpaid auto insurance premiums. Please note the balance due was never owed to ***** & ******* Initial correspondence was sent to the consumer at that time. Validation was forwarded to the consumer in August and September of 2022. There is no record of any mail return. System notes do not reflect any attempts by the consumer to reach our office. The Progressive policy was cancelled in ******* ***** Creditor records indicate coverage was provided for a **** ********** ***** on a policy ending in **** and that the final payment in ********* **** was insufficient to cover the premium balance due at the time of cancellation. Our office will gladly review any documentation the consumer has with respect to the policy, payment, or coverage specifics for this account that may indicate the creditor's records are not accurate. The consumer may contact our office at XXX-XXX-XXXX for additional assistance.

• Initial Complaint

  Date:10/12/2022

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have a fraudulent claim on my report and the agency refused to do anything about it. The agent was very **** and not willing to help nor investigate the issue. They suggested I contact progressive in which whom also had no idea of the claim.

  Business Response

  Date: 11/02/2022

  Business Response /* (1000, 5, 2022/10/13) */
  The consumer's provided information did not match records in our system. The consumer's address, email, or telephone number provided does not match to any account in our system. Our office wishes to assist the consumer in any way possible. We would ask that the consumer provide the full account referenced in her correspondence, name on the account, the balance showing as owed, our account number detailed via the credit bureaus, etc. so that we may properly identify the account and respond. The consumer may have resided at another location, if so, that address may be beneficial in locating the file. We encourage the consumer to contact our office at XXX-XXX-XXXX for additional assistance.
  
  
  Consumer Response /* (3000, 7, 2022/10/13) */
  (The consumer indicated he/she DID NOT accept the response from the business.)
  I previously stated that there is absolutely no account for me. The employees could not locate a file and every pertinent piece of information was given to them. The account is fraudulent and I'm asking them to remove it. There is no a need for anymore information as all has been provided and there is no account for me.
  
  
  Business Response /* (4000, 9, 2022/10/18) */
  Our office has received the consumer's rebuttal. She is stating there is no account because it is a fraudulent entry. If the consumer is able to see an entry on her credit, the credit report should provide some form of identification. Our office is unable to remove an entry if we are unable to locate a file. A copy of her credit report could be beneficial in helping to locate the account in question. The consumer may contact our office at XXX-XXX-XXXX for additional assistance.