Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:12/01/2022

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I am a consumer by law and my information was misused and now I have some false not 100% ***************** on my credit report. Unauthorized used of my credit report.I demand deletion of the items and information plus I demand monetary compensation!!!

  Business Response

  Date: 12/06/2022

  Our office received an account from the creditor, ********************** with respect to this consumer in May 2022 for recovery of unpaid auto insurance premiums. Please note the balance due is not owed to Caine & Weiner. Initial correspondence was sent to the consumer at that time. There is no record of any mail return. System notes do not reflect any attempts by the consumer to reach our office. Numerous attempts were made to contact the consumer via phone and through written communication. The verification has been mailed to the consumer for her perusal. The Progressive policy was cancelled in March 2022. Creditor records indicate coverage was provided for a 2016 Jeep Cherokee on a policy ending in **** and that the final payment in February 2022 was insufficient to cover the premium balance due at the time of cancellation. Our office will gladly review any documentation the consumer has with respect to the policy, payment, or coverage specifics for this account that *** indicate the creditor's records are not accurate. The consumer *** contact our office at ************ for additional assistance.

• Initial Complaint

  Date:11/29/2022

  Type:Order Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  ********** and ********** information is being reported on my credit report. I have made several attempts to contact this company to update my credit report by deleting all negative unverified and inaccurate information from my file. My first letter was signed and received by them in September 2022. I received a response with an itemized list of charges they claim I owe. I then mailed a second letter validation letter, which they received in October.
  I have given well over ** days for the company to verify this ********* information with no proof in sight. How is it possible for them to continue reporting clearly *********** ************ and ********** information to my credit report?

  Business Response

  Date: 12/15/2022

  Business Response /* (1000, 5, 2022/12/06) */
  Our office received an account from the creditor,**********************, with respect to this consumer in April 2022 for recovery of unpaid auto insurance premiums. Initial correspondence was sent to the consumer at that time. There is no record of any return mail. Please note the balance due is not owed to ***** & Weiner. Our records indicate that the creditor still shows the balance as due by the consumer. The consumer stated that she was covered by ************** at this time. If we can get a copy of the ************** declaration page we will forward it to the creditor, ***********. The policy was cancelled in March ***** Creditor records indicate coverage was provided for a ****************************************************************************** and that a payment made in February **** was insufficient to cover the premium balance due at the time of cancellation. The file has been closed as 'Disputed' in our database and the credit agencies will be notified to remove any negative trade lines. We are unsure as to how long it may take for the credit bureaus to update their records. Our office will gladly review any documentation provided by the consumer with respect to the policy, vehicle, payment or coverage specifics for this account that may indicate the creditor's records are not accurate. We encourage the consumer to contact our office at XXX XXX-XXXX for additional assistance.
  
  
  Business Response /* (-10, 6, 2022/12/06) */
  Our office received an account from the creditor,**********************, with respect to this consumer in February 2021 for recovery of unpaid auto insurance premiums. Initial correspondence was sent to the consumer at that time. There is no record of any return mail. Please note the balance due is not owed to Caine & Weiner. Our records indicate that the creditor still shows the balance as due by the consumer. The policy was cancelled in December 2020. Creditor records indicate coverage was provided for a *********************************************** and that a payment made in September 2020 was insufficient to cover the premium balance due at the time of cancellation. As the consumer stated, confirmation of the debt has been forwarded to the consumer. The file has been closed in our database as 'Disputed' and the credit agencies have been notified to remove any negative trade lines. We are unsure as to how long it may take for the credit bureaus to update their records but our records show no negative tradelines appearing at this time. Although the file is closed by Caine & Weiner, *********** reserves the right to pursue the balance any way they deem necessary. We encourage the consumer to contact our office *************** for additional assistance. Please disregard the initial response. This is the response for******************
  
  
  Consumer Response /* (3000, 8, 2022/12/06) */
  (The consumer indicated he/she DID NOT accept the response from the business.)
  While I am glad to see that they will notify the credit bureaus to remove the negative account(s) from my credit history, (which should be 30 days after notifying), I would be remiss if I didn't mention that this company doesn't know who they are providing information both on and to.
  I have had, and continue to maintain my car insurance through a different provider for at minimum the past 2 years.
  "The consumer stated that she was covered by ************** at this time. " Who is this person? All of my communications have been through **** in which they all state: All communication will be via ****.
  "The policy was cancelled in March 2022. Creditor records indicate coverage was provided******************************************************************************** **** and that a payment made in February 2022 was insufficient to cover the premium balance due at the time of cancellation." Again, I've had a different provider for at least 2 years. I also can't tell you what a ************** looks like, but can probably guess what a******* is. The account number you referenced doesn't match the letters I attached.
  I would very much be satisfied if you mail me a copy of the deletion letter that goes out to the credit bureaus.
  Thank you.
  
  
  Business Response /* (4000, 10, 2022/12/12) */
  The second response was the correct response for ******** *******. The response referencing ************** was an incorrect response. If the consumer will notice at the end of the second response, it stated, "Please disregard the initial response." The second response was the correct response for ******** *******.
  
  
  Consumer Response /* (2000, 12, 2022/12/12) */
  (The consumer indicated he/she ACCEPTED the response from the business.)
  I accept that they have notified the credit bureaus to remove this negative item. Please mail me a copy of the deletion letter. Thank you.

• Initial Complaint

  Date:11/28/2022

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I'm not familiar with this account. I have contacted three credit bureaus as well a CAINE & WEINER to request the removal of this account from my record, but they keep using the same justification, which is no longer acceptable. I have filed this as an outcome of Identity Theft. Despite everything I did on my end, none of the three credit bureaus took any action. As a result, I'm seeking assistance and ask for help in getting CAINE & WEINER to confirm that I don't have an account there and that the three credit reporting agencies can easily remove it from my credit report.

  Business Response

  Date: 11/29/2022

  The information provided in this complaint did not access an account in my records. It is our desire to assist with the resolution of this issue. If the consumer can provide an account number or maybe other identifying information, such as a social security number or alternate address, it may help us respond and resolve the matter faster. We encourage the consumer to contact our office at ************ for additional assistance.

• Initial Complaint

  Date:11/28/2022

  Type:Order Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I received a notice that I have a collection from CAINE WEINER on my credit report. It says it was opened on 11/23/2016 for $358 with account number starting in ******** that I am not aware of nor am I responsible for. I never went into business with this company or signed any agreements with them so they should not be reporting anything on my credit. This is a violation of my rights as a consumer according to the **** and FDCPA.I would like for this collection to be removed asap or I will file a CFPB and FTC report.

  Business Response

  Date: 12/05/2022

  Our office received an account from the creditor, ********************** with respect to this consumer in November 2016 for recovery of unpaid auto insurance premiums. Please note the balance due is not owed to Caine & Weiner. Initial correspondence was sent to the consumer at that time. There is no record of any mail return. Correspondence was sent to the consumer numerous times with no response. The creditor, Progressive, indicates the policy was cancelled in October 2019. Creditor records indicate coverage was provided for a 2013 ****** Camry on a Progressive policy ending in **** and that a payment made in August 2016 was insufficient to cover the premium balance due at the time of cancellation. If the consumer believes this information to be incorrect, our office will gladly review any documentation provided by the consumer with respect to the policy, vehicle, payment or coverage specifics for this account that *** indicate the creditor's records are not accurate. We welcome the opportunity to speak with the consumer. The consumer *** contact our office at ************* for additional assistance.

• Initial Complaint

  Date:11/26/2022

  Type:Order Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Damages have been done I want a full correction on my credit history I do not owe an issuance bill it's are paid in advance for car insurance. I told them I do not owe and they never contacted me just put it on my credit without confirming or calling. I want this company penalized for being able to put derogatory negative on my report. I told them I do not owe that car insurance is paid in advance and penalty for changing insurance for no coverage is charging for no service. This company should be stopped. They are doing business inappropriately

  Business Response

  Date: 12/16/2022

  Business Response /* (1000, 5, 2022/12/05) */
  Our office received an account from the creditor,**********************, with respect to this consumer in April 2022 for recovery of unpaid auto insurance premiums. Initial correspondence was sent to the consumer at that time. There is no record of any return mail. Please note the balance due is not owed to ***** & Weiner. Our records indicate that the creditor still shows the balance as due by the consumer. The consumer stated that she was covered by ************** at this time. If we can get a copy of the ************** declaration page we will forward it to the creditor, ***********. The policy was cancelled in March 2022. Creditor records indicate coverage was provided for a **** ******************************************************************** **** and that a payment made in February **** was insufficient to cover the premium balance due at the time of cancellation. The file has been closed as 'Disputed' in our database and the credit agencies will be notified to remove any negative trade lines. We are unsure as to how long it may take for the credit bureaus to update their records. Our office will gladly review any documentation provided by the consumer with respect to the policy, vehicle, payment or coverage specifics for this account that may indicate the creditor's records are not accurate. We encourage the consumer to contact our office at XXX XXX-XXXX for additional assistance.

• Initial Complaint

  Date:11/26/2022

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  In accordance with the Fair Credit Reporting act. The List of accounts below has violated my federally protected consumer rights to privacy an confidentiality. Pursant to ** *** ** I owe no debt, This company (*****&Weiner )is violating my consumer right to privacy pursuant to ** *** ***** 2.company has also NO permission to report ANYTHING using my pursuant to ***** XXXX X
  ** ***** ****** ************* States : No consumer reporting agency may make any consumer report containing any of the following items of information, Any other adverse item or information, other than records of convictions of crimes which antedates the report by more than seven years.
  ** ***** ************* A person shall not furnish any information relating to a consumer to any consumer reporting agency if the person know or has reasonable cause to believe that the information is inaccurate.

  Business Response

  Date: 12/23/2022

  Business Response /* (1000, 5, 2022/12/05) */
  Our office received an account from the creditor,**********************, with respect to this consumer in August **** for recovery of unpaid auto insurance premiums. Please note the balance due is not owed to Caine & Weiner. Initial correspondence was sent to the consumer at that time. There is no record of any mail return. The creditor, ************ indicates the policy was cancelled in June 2022. ******** records indicate coverage was provided for a **** ****** ***** on a *********** policy********** **** and that a payment made in April 2022 was ************ to cover the premium balance due at the time of cancellation. If the consumer believes this information to be incorrect, our office will gladly review any documentation provided by the consumer with respect to the policy, vehicle, payment or coverage specifics for this account that may indicate the creditor's records are not accurate. ********** has been forwarded to the consumer. *********** still deems the balance as owed. We welcome the opportunity to speak with the consumer. The consumer may contact our office at XXX- XXX-XXXX for additional assistance.
  
  
  Consumer Response /* (3000, 7, 2022/12/05) */
  (The consumer indicated he/she DID NOT accept the response from the business.)
  I have not received any proof of me giving written instructions. of these charges that are being claimed, However it is illegal for a company to report any inaccurate information onto a consumer report without permissible purpose or inaccurate information . I repeat I don't owe "***********" neither do I have a contract with "CAINE&WEINER"So as a Natural Living person I demand to see written instructions of me giving them the authorization to furnish this illegal account. I just would like for the company to seize its illegal activity.By doing so removing this inaccurate account.
  
  
  Business Response /* (4000, 9, 2022/12/12) */
  As stated in the original complaint, the consumer has never owed Caine & Weiner. *********** sent this past due balance to our company to collect. We do not buy debt. Our company is collecting on behalf of *********** insurance. The validation was mailed to the address as provided in this complaint on November 28, 2022. I will request another copy for the consumer's perusal.

• Initial Complaint

  Date:11/25/2022

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Upon seeing my credit report, it pays my attention that the following accounts are inaccurate and fraudulent. I am a consumer by law. I am not happy about it what I saw. This hurt my credentials as a consumer. Here are the listed details of the account with discrepancies:
  
  Account Name ************ Balance ******* Account Number ********

  Business Response

  Date: 12/15/2022

  Business Response /* (1000, 5, 2022/11/29) */
  Our office received an account from the creditor Progressive Insurance with respect to this consumer in May 2022 for recovery of unpaid auto insurance premiums. Initial correspondence was sent to the consumer at that time. There is no record of any return mail. Please note the balance due is not owed to ***** & Weiner. The client's records indicate coverage was provided for a 2021 Acura *** and a 2012 Toyota Camry on a policy ending in ***** The account was cancelled April 2022 and the final payment made in March 2022 was insufficient to cover the remaining balance on the file. Validation was forwarded to the consumer for review. Our office will gladly review any documentation provided by the consumer with respect to the policy, vehicle, payment, or coverage specifics for this account that may indicate the creditor's records are not accurate. We encourage the consumer to contact our office at XXX XXX-XXXX for additional assistance.

• Initial Complaint

  Date:11/21/2022

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I noticed that there is inaccurate account that I needed to report. Evaluate and investigate those account that is not 100% accurate. Here are the lists that indicates the company name, balance, and date last reported:Account Name CAINE WEINER Balance $562 Account Number ********

  Business Response

  Date: 11/28/2022

  Our office received an account from the creditor ********************* with respect to this consumer in June 2021 for recovery of unpaid auto insurance premiums. Initial correspondence was sent to the consumer at that time. There is no record of any return mail. Please note the balance due is not owed to Caine & Weiner. The client's records indicate coverage was provided for a 2009 Mercury S63 AMG and a **** Mercury CLK 430 on a policy ending in ****. The account was cancelled May 2021 and the final payment made in March 2021 was insufficient to cover the remaining balance on the file. The account is currently closed as 'Disputed' in our database. However, Progressive reserves the right to collect on the balance any way they deem possible. The credit bureaus will be contacted in the normal course of business. Our office will gladly review any documentation provided by the consumer with respect to the policy, vehicle, payment, or coverage specifics for this account that *** indicate the creditor's records are not accurate. We encourage the consumer to contact our office at ************ for additional assistance.

• Initial Complaint

  Date:11/18/2022

  Type:Order Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I am not liable for this debt with PROGRESSIVE and I do not have a contract with CAINE & WEINER plus they did not provide me with the original application like I asked.
  
  account number: XXXXXXXX
  amount disputed: *********

  Business Response

  Date: 12/09/2022

  Business Response /* (1000, 5, 2022/11/28) */
  Our office received an account from the creditor Progressive Insurance with respect to this consumer in February 2019 for recovery of unpaid auto insurance premiums. Please note the balance due is not owed to ***** & Weiner. We are collecting on behalf of Progressive Insurance. Initial correspondence was sent to the consumer. There is no record of any return mail. Our office has provided validation to the consumer for review. Progressive records indicate that coverage was for a 2011 Cadillac SRX on a policy ending in ***** The policy cancelled December 2018 and the final payment in August 2018 was insufficient to cover the final balance due on the policy. The original contract was with Progressive Insurance. We collect on Progressive's behalf. Progressive should be able to provide the original contract for the debtor's perusal. Our office will gladly review any documentation provided by the consumer with respect to the policy, vehicle, payment, or coverage specifics for this account that may indicate the creditor's records are not accurate. We encourage the consumer to contact our office at XXX-XXX-XXXX if additional assistance is needed.

• Initial Complaint

  Date:11/17/2022

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  THIS COMPANY NEEDS TO SETTLE MY ACCOUNT OUT AS THEY CLAIM I DID NOT PAY *********** WHEN IN REALITY THEY HAVE NOT SHOWN ANY PROOF AT ALL. DO NOT REPORT TO MY CREDIT EVER AGAIN AND REMOVE THE NEGATIVE INQUIRY.

  Business Response

  Date: 12/21/2022

  Business Response /* (1000, 5, 2022/11/28) */
  Our office received an account from the creditor********************** with respect to this consumer in April 2020 for recovery of unpaid auto insurance premiums. Please note the balance due was not owed to ***** & Weiner. We were collecting on behalf of**********************. Initial correspondence was sent to the consumer. There is no record of any mail return. *********** records indicate that coverage was for a***************************************** ***** The policy cancelled February 2020 and the final payment in January 2020 was insufficient to cover the final balance due on the policy. Our records indicate validation was sent to the consumer as early as January 2021 and as late as this month. As stated earlier, there is no record of any mail return. There is nothing noted on the file that the consumer ever provided proof of fraud. Our records indicate the debt has been investigated numerous times and was found to be valid. Our office will gladly review any documentation provided by the consumer with respect to the policy, vehicle, payment, or coverage specifics for this account that may indicate the creditor's records are not accurate. We encourage the consumer to contact our office at XXX-XXX-XXXX if additional assistance is needed.
  
  
  Consumer Response /* (3000, 7, 2022/11/29) */
  (The consumer indicated he/she DID NOT accept the response from the business.)
  Please remove the debt from my credit file as i did not authorize any of my information to be sold to a company.
  
  
  Business Response /* (4000, 9, 2022/12/02) */
  Caine & Weiner does not buy debt. As stated in the original response, the debt is not owed to Caine & Weiner. The debt is owed to**********************. They reported the file to collections for our company to collect on their behalf.
  
  
  Consumer Response /* (4200, 11, 2022/12/02) */
  (The consumer indicated he/she DID NOT accept the response from the business.)
  Please send a copy of my policy and tell *********** to stop selling my info. I need PROOF THAT I SIGNED FOR THIS POLICY. THANK YOU.
  
  
  Business Response /* (4000, 13, 2022/12/06) */
  The consumer should reach out to *********** to acquire the original contract/policy signed with ***********. ***** & Weiner has provided the information that the creditor, ***********, produced. Please understand, the consumer owes *********** not ***** & Weiner. As stated before, ***** & Weiner in not a debt buyer.