Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:12/30/2022

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  i am not liable for this debt with PROGRESSIVE and do not have a contract with CAINE & WEINER. They did not provide me with the original application like i asked.
  

  Business Response

  Date: 01/26/2023

  Business Response /* (1000, 5, 2023/01/04) */
  Our office received an account from the creditor, Progressive Insurance, with respect to this consumer in August 2022 for recovery of unpaid auto insurance premiums. Please note the balance due is not owed to ***** & Weiner. Initial correspondence was sent to the consumer at that time. There is no record of any mail return. Our records indicate that the creditor still shows the balance as due by the consumer. The Progressive policy was cancelled in July 2022. Creditor records indicate coverage was provided for a 2019 Honda Civic SI and a 2019 Mercury CLA250 on a Progressive policy ending in 9582 and that a payment made in June 2022 was insufficient to cover the premium balance due at the time of cancellation. Despite numerous attempts we have been unable to contact the consumer. Validation has been forwarded to the consumer for review. If the consumer believes Progressive's information to be incorrect, our office will gladly review any documentation provided by the consumer with respect to the policy, vehicle, payment or coverage specifics for this account that may indicate the creditor's records are not accurate. We welcome the opportunity to speak with the consumer. The consumer may contact our office at XXX- XXX-XXXX for additional assistance.
  
  
  Consumer Response /* (3000, 7, 2023/01/05) */
  (The consumer indicated he/she DID NOT accept the response from the business.)
  To whom it may concern:
  
  Please note that this is not a refusal to pay off the account but a notice sent as per the Fair Debt Collection Practices Act ******** ** ****** § **** (G) Section *** (B). This notice states that your claim is disputed and validation of the account is required.
  
  This notice is not a request for verification of the account or proof of my mailing address but a request for validation made pursuant to the ***** laws. I humbly request that your agency / office sends me valid proof of claim that I am legally obligated to pay you.
  
  Please provide me with the below mentioned items:
  * The amount you claim the Respondent owes you
  * An explanation showing me how you have computed the amount.
  * Copies of any documents that prove I agreed to pay the alleged amount
  * The identity of the original creditor
  * Confirmation that the account has not crossed the statute of limitation (SOL) period
  * Evidence that you are a licensed debt collector
  * Evidence of your license numbers and your registered agent.
  
  I would like to inform you that in case your agency has reported invalidated account information to any of the three main credit bureaus such as TransUnion, Equifax, Experian, then it will be regarded as a fraudulent action under both federal and state statutes. Due to this reason, if any negative item is reported to any of my credit reports by your agency or the agency that you represent, then I will be compelled to take legal steps against you for the below mentioned reasons:
  * Violation of the Fair Credit Reporting Act **********
  * Violation of the **********
  * Defamation of character
  * Use of my copyrighted property
  
  I would like to further inform you that if any action is taken during the validation period which could be regarded as detrimental to any of my credit reports, then I will seek advice about initiating a potential lawsuit. This includes listing any information on a credit report that could be incorrect or invalidated, or confirming an account as correct when, in fact, there is no provided evidence that it is.
  
  If your agency can provide me with the requested documents, I will need a minimum of thirty (30) days to investigate this information, and during this period of time, all collection activities must be stopped.
  Also, I request that you provide evidence that I must pay you in anything other than appropriate commercial paper should the debt be proven valid because, to my knowledge, the U.S. Congress provided the appropriate solution for me to settle my debts via the remedy in House Joint Resolution (H.J.R.) 192 of June 5, 1933 under the United States, Public Law § 73-10, and Public Law 48 stat. 112 (among others).
  
  
  Business Response /* (4000, 9, 2023/01/12) */
  Our office provided the name of the original creditor in the initial response. Validation was sent to the consumer on January 4, 2023. There is no record of any return mail in file. Validation confirms what the Progressive policy covers and the amount owed to the creditor. The account has been in this office since August of 2022. The consumer should contact Progressive if he is looking for a copy of the original contract. His contract was not between he and ***** & Weiner. Our office collects on behalf of the creditor, Progressive. If the consumer wants proof of our license and registered agent status, he can contact his Secretary of State. The account has been closed in our database and the negative tradelines will be removed from the associated credit bureaus. However, Progressive reserves the right to pursue the balance as they deem fitting. We encourage the consumer to contact our office at XXX-XXX-XXXX if additional assistance is needed.

• Initial Complaint

  Date:12/29/2022

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Caine & Weiner have caused a derogatory account on my credit profile making me look as if I'm a risk to potential lenders. I do not know what account these people are talking about and I have disputed this through the reporting agency I want it removed from my credit file immediately
  

  Business Response

  Date: 01/26/2023

  Business Response /* (1000, 5, 2023/01/10) */
  The consumer's provided information did not match records in our system. The consumer's address and email does not match to any account in our system. If it is possible that the account was established under a previous address, that address would be helpful. Our office wishes to assist the consumer in any way possible. We would ask that the consumer provide the full account referenced in the correspondence, name on the account, the name of the creditor, the balance showing as owed, our account number detailed via the credit bureaus, etc. so that we may properly identify the account and respond. We encourage the consumer to contact our office at XXX-XXX-XXXX for additional assistance.

• Initial Complaint

  Date:12/28/2022

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I am not liable for this debt with PROGRESSIVE, and I do not have a contract with CAINE & WEINER plus they did not provide me with the original application like I asked.
  

  Business Response

  Date: 01/24/2023

  Business Response /* (1000, 5, 2023/01/10) */
  Our office received an account from the creditor, Progressive Insurance, with respect to this consumer in August 2019, for recovery of unpaid auto insurance premiums. Please note the balance due was never owed to Caine & Weiner. Initial correspondence was sent to the consumer at that time. The file is currently in a 'Paid in Full" status. The Progressive poliy ending in **** was cancelled July 2019. Creditor records indicate coverage was provided for a **** ******* ***** and a 2010 Chrysler Town & Country. The account is currently 'Paid in Full' and all negative trade lines have been removed. We do not show any current trade lines reporting to the credit reporting agencies. We are unsure as to how long it may take for the credit bureaus to update their records. The consumer mentioned wanting the original contract. Progressive can provide the original contract. The consumer may contact our office at XXX-XXX-XXXX for additional assistance.Retrieving data. Wait a few seconds and try to cut or copy again.

• Initial Complaint

  Date:12/22/2022

  Type:Customer Service Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I believe this account is reporting inaccurately. I do not recall having an account with this company. I don't think there is legal contract between this company & myself. I would like you to provide me verifiable proof this account belongs to me. I request a signed contract which will demonstrate a legal agreement. Please delete.

  Business Response

  Date: 01/19/2023

  Business Response /* (1000, 5, 2023/01/04) */
  Our office received an account from the creditor Paysafe Payment Processing in March 2022 for a $207.35 balance commercial debt owed by United China Restaurant for services provided. The individual filing this complaint is listed per creditor records as a personal guarantor on the account. The balance owed does not represent a consumer debt.
  
  System notes indicate that we have been unable to reach the business by phone. We do not show receiving any correspondence directly from the business.
  
  The information being reported to the credit bureaus appears accurate at this time based on system records. Our office will gladly review any documentation provided by the business that may indicate the creditor records are not accurate.
  
  Our office can be reached at XXX XXX-XXXX for additional assistance.

• Initial Complaint

  Date:12/14/2022

  Type:Order Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I am not liable for this debt with Caine & Weiner and do not have a contract with convergent. They do not provide me with the original application like I asked.

  Business Response

  Date: 12/20/2022

  Our office received an assigned account from the creditor, ********************** with respect to this consumer June 2019 for recovery of unpaid auto insurance premiums. Please note the balance due is not owed to Caine & Weiner. Initial correspondence was sent to the consumer at that time. There is no record of any mail return. The Progressive policy was cancelled in May 2019. Creditor records indicate coverage was provided for a 2018 Dodge Charger on a Progressive account ending in ********************************* March 2019 was insufficient to cover the remaining premium balance at the time of cancellation. Our office collects on behalf of Progressive. The account has been closed in our database and the negative tradelines will be removed from the associated credit bureaus. However, Progressive reserves the right to pursue the file as they deem fitting. We encourage the consumer to contact our office at ************ if additional assistance is needed.

• Initial Complaint

  Date:12/13/2022

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  My husband and I had a policy with *********** that had then lapsed due to unpayment. *********** then sent both of our license down to be suspended for failure to pay. Policy was restated and paid through *********** itself. Please take off both collection filings off of our reports due to double dipping. It is unfair that we are being placed in collections when we currently and actively have a paid current policy with ***********.

  Business Response

  Date: 01/05/2023

  Business Response /* (1000, 5, 2022/12/20) */
  Our office received an account from the creditor, *********** Insurance, with respect to this consumer in April of 2020. She mentions double dipping of payment in her complaint. The creditor has not communicated that this delinquent balance has been resolved. Our records indicate that the creditor still shows the balance as due by the consumer. The *********** policy was cancelled in February 2020. Creditor records indicate coverage was provided for a ************************************** on a *********** policy*************** and that a payment made in December 2019 was insufficient to cover the premium balance due at the time of cancellation. Validation has been forwarded to the consumer to review. After reviewing the correspondence, if the consumer believes this information to be incorrect, our office will gladly review any documentation provided by the consumer with respect to the policy, vehicle, payment or coverage specifics for this account that may indicate the creditor's records are not accurate. We welcome the opportunity to speak with the consumer. The consumer may contact our office at XXX- XXX-XXXX for additional assistance.
  
  
  Consumer Response /* (3000, 7, 2022/12/21) */
  (The consumer indicated he/she DID NOT accept the response from the business.)
  The insurance company charge a big lump some of payment to initiate a new policy and the unpaid balance of the previous policy. *********** never mentioned the previous policy balance was still owed. I say double dipping because my husband and I were both on the policy and for my credit report it shows another balance.
  
  
  Business Response /* (4000, 9, 2022/12/22) */
  ***** & Weiner has communicated to the consumer the information provided by our client ***********. We have no record of the alleged double dipping referenced in the consumer's complaint. As stated in the original compliant, if the consumer can provide documented proof of a discrepancy, we will research the matter further. Please contact us at the number previously provided if we can be of further assistance.

• Initial Complaint

  Date:12/11/2022

  Type:Order Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I am very disturbed and upset with CAINE WEINER has not responded back to me I sent a letter requesting the proof of contract . I need these accounts deleted from my credit report they violating my right

  Business Response

  Date: 12/20/2022

  BBB Our office received an account from the creditor ********************* with respect to this consumer in May 2022 for recovery of unpaid auto insurance premiums. Initial correspondence was sent to the consumer at that time. There is no record of any mail return. Numerous unsuccessful attempts were made to contact the consumer. The client's records indicate coverage was provided for a **** Acura 3.2 TL and a 2008 ****** Altima on a Progressive account ending in ****. The account was cancelled April of 2022 and the final payment made in January 2022 was insufficient to cover the remaining balance on the file. The original contract was with *********************. We collect on Progressive's behalf. Progressive should be able to provide the original contract for the debtor's perusal. Our records match the consumer's information provided in the complaint. Our office forwarded a 'Fraud' document to the consumer in October of this year due to a claim of 'Fraud'. Our office will gladly review any documentation provided by the consumer with respect to the policy, vehicle, payment, or coverage specifics for this account that *** indicate the creditor's records are not accurate. We encourage the consumer to contact our office at ************ for additional assistance.

• Initial Complaint

  Date:12/10/2022

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I am not liable for this debt with AVIS-BUDGET and do not have a contract with CAINE & WEINER. They did not provide me with the original application like I asked.
  

  Business Response

  Date: 01/13/2023

  Business Response /* (1000, 8, 2022/12/27) */
  Our office received an account from the creditor Avis/Budget in April 2021 for recovery of an unpaid balance for a rental agreement ending in ***** showing a Hyundai Accent returned in December 2020 with a $57.29 balance remaining. Initial communication was sent to the consumer at that time and there is no record of any mail return.
  
  System notes indicate we were unable to reach the consumer by phone and that we have received no communication at all on this account directly from the consumer.
  
  Our file shows closed as disputed, however we encourage the consumer to contact the creditor directly as their records continue to indicate a balance remains.
  
  Our office can be reached at ************ for further assistance.

• Initial Complaint

  Date:12/08/2022

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I am not liable for this debt with *********** and I do not have a contract with ***** & WEINER plus they did not provide me with the original application like I asked.
  
  account number: XXXXXXXX
  amount disputed: *******

  Business Response

  Date: 12/23/2022

  Business Response /* (1000, 5, 2022/12/12) */
  "Our office received an account from the creditor ********************* with respect to this consumer in December 2021 for recovery of unpaid auto insurance premiums. Please note the balance due is not owed to ***** & ******* Initial correspondence was sent to the consumer at that time. We have been unable to reach the consumer by phone. We do not show receiving any correspondence directly from the consumer. Our records indicate that the creditor still shows the balance as due by the consumer.
  
  Our office will mail the consumer correspondence detailing the policy number, vehicle types and coverage dates specific to this account for review. The document will be mailed to the address provided in this complaint. The address does not contain an apartment number, so it will be mailed to the residence at **** ****** ****** ***
  
  *********** indicates the policy was cancelled in December 2021. Creditor records indicate coverage was provided for multiple vehicles including a **** ***************** ***** and a **** *** ****** ***** on a policy********** **** and that a payment made in September 2021 was insufficient to cover the premium balance due at the time of cancellation of the policy.
  Our office will gladly review any documentation provided by the consumer with respect to the policy, vehicle, payment or coverage specifics for this account that may indicate the creditor's records are not accurate.
  
  We encourage the consumer to contact our office at XXX XXX-XXXX for additional assistance.

• Initial Complaint

  Date:12/02/2022

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I just recently got an alert from ******** that my credit score dropped 20 points and I had a change to my report on November 28, 2022. And I saw this company ***** and Weiner as a collection, that stated I have a debt with them from September of 2022. I HAVE NEVER heard, spoken, received any mail or any other correspondence from this business In any fashion!! So why are you putting a collection account on my credit report? I know they are going to lie and say they have as I have read other**** complaints. I Want the proof.. If I have a collections, why have I not received one piece of info from them?? Only thing I know is they have placed a collectuons account on my credit report, and I want it off!!
  I do not owe them anything not one cent.. I cancelled a insurance policy with *********** because they tried to over charge me, which I pay them something monthly so it should not be in collections... I want this off my report and My score back up!!

  Business Response

  Date: 12/16/2022

  Business Response /* (1000, 5, 2022/12/12) */
  Our office received an account from the creditor,**********************, with respect to this consumer in September 2022, for recovery of unpaid auto insurance premiums. Please note the balance due is not owed to Caine & Weiner. Initial correspondence was sent to the consumer at that time. The correspondence was mailed to the address provided by the consumer in the complaint. There is no record of any return mail. *********** indicates coverage was provided for a **** *** ****** ***** and a **** ******* ****** on a policy ending in ***** The policy was cancelled in June of 2022 and the final payment was insufficient to cover the outstanding balance. Validation has been ordered for the consumer's perusal. If the outstanding *********** balance has since been resolved, our office will gladly review any documentation provided by the consumer with respect to the policy, vehicle, payment or coverage specifics for this account that may indicate the creditor's records are not accurate. The consumer may contact our office at XXX- XXX-XXXX for additional assistance.
  
  
  Consumer Response /* (3000, 7, 2022/12/12) */
  (The consumer indicated he/she DID NOT accept the response from the business.)
  I have never received any correspondence or mail from these lieing individuals. They **** this same response to every complaint that has been brung up againsy them.. I mean the same word for word **.. I want to see this informatuon in writing.. You can not return something you never received. THIS COMPANY HAS A REPUTATION OF LIEING.. no I do not accept their response, because it is a lie.************************************* Bunch of liers!! If i had received any documentation from this company I would know who they are, or have a refrence number of some sort, but that just goes to show you how they practice unethical business, and mess up people's lives, and credit. They need to be shut down..
  
  
  Business Response /* (4000, 9, 2022/12/15) */
  The consumer can contact our office at the telephone number provided in the original complaint. The contact number for our office is XXX-XXX-XXXX. When speaking to our representative the consumer can provide a ***** & Weiner file number of XXXXXXXX. The vehicle information provided was given to us by ***********. We look forward to hearing from the consumer to help provide a positive resolution to this matter.
  
  
  Consumer Response /* (4200, 11, 2022/12/15) */
  (The consumer indicated he/she DID NOT accept the response from the business.)
  I should not have to contact them, they should have contacted me prior to placing this on my credit report.. That is *** backwards.. Why do I need to contact them?? I HAVE NOT HAD ANY CONVERSATIONS OR MAIL FROM THEM!! So why would I contact them now.. They say they have imfo from progressive, Why didn't I receive it from this company, or any phone calls?? Because I know they are the type of company to call you all times of day and night and leave messages, but I have not received anything from them, just a drop in my credit score and a collection on my report!! **** no I do not accept and I will not call them, I don't owe them ****!! They can take that collection off my report that's what they can do!!