Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:03/03/2023

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Account number: 1845****Alleged Balance: ******** I am not liable for this debt with Caine & Weiner ************* and do not have a contract with. They have not provided me with any of the documents I continuesly ask for.In accordance with the Fair Credit Reporting Act 15 U.S.C **** & Fair Debt Collection Practices Act 15 U.S.C **** Convergent Account #****, has violated my rights.15 U.S.C **** section 602 A. States I have the right to privacy.15 U.S.C **** Section 604 A Section 2: It also states a consumer reporting agency cannot furnish a account without my written instructions 15 U.S.C **** Section ********************************************************************************************************************************************************* place known or which should be known to be inconvenient to the Consumer 15 USC **** Section 805 A Section 3 States at the consumers place of employment if the debt collector knows or has reason to know that the consumers employer prohibits the consumer from receiving such communication.15 USC **** Section 806 Section 5 Causing a telephone to ring or engaging any person in telephone conversation repeatedly or continuously with intent to annoy, abuse, or harass any person at the called number.

  Business Response

  Date: 03/09/2023

  Our office received an assigned account from the creditor, ********************** with respect to this consumer October 2021 for recovery of unpaid auto insurance premiums.  Initial correspondence was sent to the consumer at that time.   There is no return mail on file.  Our records do not indicate that the consumer ever attempted to contact our office regarding this balance.  Please note the balance due is not owed to Caine & Weiner, it is owed to our creditor, Progressive.   We are collecting on behalf of Progressive.  The policy in question was cancelled in August 2021.  Creditor records indicate coverage was provided for a 2010 Acura TL and a **** Acura Integra on a policy ending in ************************************** June 2021 was insufficient to cover the remaining premium balance due at the time of cancellation.   Progressive still indicates that the balance is due.   The account has been flagged as 'Cease & Desist', per the consumer's request.  With a cease and desist in place we are unable to contact the consumer either verbally or via written communication.  Please note, a cease and desist does not automatically remove an entry from the respective credit bureaus.  The account is currently in a 'Cease and Desist' status.  Prior to flagging the account as 'Cease and Desist' validation was forwarded to the consumer for review.  Our office will gladly review any documentation provided by the consumer with respect to the policy, vehicle, payment or coverage specifics for this account that *** indicate the creditor's records are not accurate.  The consumer *** contact or office at ************ for additional assistance.

• Initial Complaint

  Date:03/03/2023

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  ON 3/3/2023 I saw a charge off on my credit report from company Caine & Weiner i called spoke with a collector who I explained i never received any notices validation letters anything that was sent out prior to just putting a charge off on my credit she said they emailed me a settlement letter for 2k something trying to get me to settle told her i never received that and told her I am willing to settle at $1200 she said she cant do it ask for her supervisor which was the worst person I ever spoke with she was rude a bully very defensive she scream yelled at me refuse to let me talk she told me her company does not offer settlements told her that info is false her collector just told me a settlement was offered and emailed to me she became extremely upset scream called me unkindly things and refuse to talk and she hung up on me this is how progressive allow their customers to be treated being abused by a collections agency is this is how Caine & WEINER ALLOW THEIR EMPLOYEES TO TREAT PEOPLE AND HANG UP ON THEM?? this is not right and consumers like me we need protection UPDATED NEW NUMBER ************ *******************************

  Business Response

  Date: 03/09/2023

  Our office  received the assigned account from the creditor, ********************** with respect to this consumer January 2022, for recovery of unpaid auto insurance premiums.  Please note the balance due was not owed to Caine & Weiner.  Initial correspondence was sent to the consumer at that time.  There is no record of any return mail in our file.  System notes do not reflect any attempts by the consumer to reach our office prior to March 2023.  Our attempt to discuss the matter with the consumer was met with disconnect.  We attempted to explain that validation was sent in the past as well as a settlement letter.  The policy was cancelled January 2022.  Creditor records indicate coverage was provided for a 2019 Mercury GLE 43 and a 2020 *** on a Progressive policy ending in ********************************* December 2021 was insufficient to cover the remainimg premium balance due at the time of cancellation.  Validation has been forwarded again for the consumer's review.   Our office will gladly review any documentation provided by the consumer with respect to the policy, vehicle, payment or coverage specifics for this account that *** indicate the creditor's records are not accurate.  We encourage the consumer to contact our office at ************ if additional assistance is needed.  

• Initial Complaint

  Date:03/03/2023

  Type:Order Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I am not liable for this debt with PROGRESSIVE and I do not have a contract with CAINE & WEINER plus they did not provide me with the original application like I asked.account number: ******** amount disputed: $711.00

  Business Response

  Date: 03/08/2023

  Our office  received the assigned account from the creditor, ********************** with respect to this consumer January 2022, for recovery of unpaid auto insurance premiums.  Please note the balance due was not owed to Caine & Weiner.  Initial correspondence was sent to the consumer at that time.  There is no record of any return mail in our file.  System notes do not reflect any attempts by the consumer to reach our office.  Our attempts to discuss the matter with the consumer was met with disconnects.  The policy was cancelled December 2021.  Creditor records indicate coverage was provided for a 2014 Mercury SLK250 on a Progressive policy ending in ********************************* October 2021 was insufficient to cover the remainimg premium balance due at the time of cancellation.  The consumer should contact Progressive if a copy of the original contract is required.  Our office collects on behalf of the creditor, Progressive.  There is no contract between the consumer and Caine & Weiner.  If the consumer wants proof of our license and registered agent status, he can contact his Secretary of State.  As per the consumer's request, we will not attempt to communicate via telephone.  We encourage the consumer to contact our office at ************ if additional assistance is needed.  

• Initial Complaint

  Date:02/28/2023

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  In accordance with the Federal Fair Debt Collection Practices Act, 15 USC ****, you are hereby notified to CEASE AND DESIST all further attempts to collect this alleged debt. Please take note that I am declining any attempts by Caine & Weiner or any other collection agency with regards to this matter.In addition, you are hereby requested to inform and/to be removed from any reporting agencies this alleged debt. I will require documentation that you have complied with this request.You are also requested to CEASE AND DESIST contacting me or anyone in my family or employment with regards to this matter, unless it is to notify me via U.S. mail that you will be termination all attempts to collect this alleged debt.

  Business Response

  Date: 03/03/2023

  Our office received an assigned account from the creditor, ********************** with respect to this consumer September 2021 for recovery of unpaid auto insurance premiums.  Initial correspondence was sent to the consumer at that time.  There is no record of any return mail.  Please note the balance due is not owed to Caine & Weiner.   Our records further indicate that validation was sent to the consumer in the past.  The Progressive policy was cancelled in July 2021.  Creditor records indicate coverage was provided for a 2018 Chevrolet Eqinox on a policy ending in **************************************** June 2021 was insufficient to cover the remaining premium balance due at the time of cancellation.   Progressive still indicates that the balance is due.  The account has been flagged as 'Cease & Desist', per the consumer's request, since January of 2022.  We show no further contact with the consumer since that time.  With a cease and desist in place we are unable to contact the consumer either verbally or via written communication.  Please note, a cease and desist does not automatically remove an entry from the respective credit bureaus.  The account is currently in a 'Cease and Desist' status.  Our office will gladly review any documentation provided by the consumer with respect to the policy, vehicle, payment or coverage specifics for this account that *** indicate the creditor's records are not accurate.  The consumer *** contact or office at ************ for additional assistance.

• Initial Complaint

  Date:02/25/2023

  Type:Billing Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  In accordance with the Fair Credit Reporting act. This account has violated my federally protected consumer rights to privacy and confidentiality under 15 USC ****. 15 U.S.C **** section 602 A. States I have the right to privacy.15 U.S.C **** Section 604 A Section 2: It also states a consumer reporting agency cannot furnish a account without my written instructions In accordance with the Fair Debt Collection Practices Act. Debt collectors are not allowed to communicate with me under the 15 USC 1692C

  Business Response

  Date: 03/03/2023

  Our office received an account from the creditor ********************* with respect to this consumer in October 2020 for recovery of unpaid auto insurance premiums.   Initial correspondence was sent to the consumer at that time.  There is no record of any return mail.  Please note the balance due is not owed to Caine & Weiner.  We are collecting on behalf of the creditor, Progressive.  Progressive's records indicate the policy was canceled in August 2020.  Progressive indicates coverage was provided for a 2007 Chrysler Aspen on a policy ending in **** and that the final payment in June 2020 was insufficient to cover the premium balance due at the time of cancellation.  Validation has been forwarded to the consumer in the past.   The file is currently listed as disputed in our records.  While the dispute is being researched the credit bureaus will be notified to remove any derogatory remarks.  However, if research reveals the charges are valid the credit bureaus will be updated accordingly.  Our office will gladly review any documentation provided by the consumer with respect to the policy, vehicle, payment or coverage specifics for this account that *** indicate the creditor's records are not accurate.  We encourage the consumer to contact our office at ************ if additional assistance is needed.
  

  Customer Answer

  Date: 03/03/2023

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  ***************************

• Initial Complaint

  Date:02/23/2023

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Hey, CAINE & WEINER is trying to wrongfully collect alleged debt from me and it's stressing me out. They illegally have my name, DOB, and SSN which I did not grant ********** to them. They need to cease collection on this account and delete from my credit report.I declare under penalty of perjury (under the laws of the **, if executed outside of *****************) that the foregoing is true & correct to the best of my knowledge. Notice, it is a fact, affiant is the consumer, in fact and I, the affiant am legally refusing to pay this debt.

  Business Response

  Date: 03/03/2023

  Our office received an assigned account from the creditor, ********************** with respect to this consumer April 2020 for recovery of unpaid auto insurance premiums.  Initial correspondence was sent to the consumer at that time.  There is no record of any return mail.  Please note the balance due is not owed to Caine & Weiner.   Our records further indicate that validation was sent to the consumer numerous times.  The Progressive policy was cancelled in March 2020.  Creditor records indicate coverage was provided for a 2016 Mercury CLA250 on a policy ending in **************************************** February 2020 was insufficient to cover the remaining premium balance due at the time of cancellation.   Progressive still indicates that the balance is due.   The account is being flagged as 'Cease & Desist' per the consumer's request.  With a cease and desist in place we are unable to contact the consumer either verbally or via written communication.  Please note, a cease and desist does not automatically remove an entry from the respective credit bureaus.  The account is currently in a 'Disputed' status.  Our office will gladly review any documentation provided by the consumer with respect to the policy, vehicle, payment or coverage specifics for this account that *** indicate the creditor's records are not accurate.  The consumer *** contact or office at ************ for additional assistance.

• Initial Complaint

  Date:02/21/2023

  Type:Customer Service Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I am not liable for this debt with Progressive and do not have a contract with Caine Weiner . No original application has been provided to me.

  Business Response

  Date: 03/03/2023

  Our office received an assigned account from the creditor, ********************** with respect to this consumer January 2022 for recovery of unpaid auto insurance premiums.  Initial correspondence was sent to the consumer at that time.  There is no record of any return mail.  Please note the balance due is not owed to Caine & Weiner.   Our records further indicate that validation was sent to the consumer as well.  The Progressive policy was cancelled in January 2022.  Creditor records indicate coverage was provided for a 2019 Jeep Cherokee on a policy ending in **** and that the last payment made in November 2021 was insufficient to cover the remaining premium balance due at the time of cancellation.   The account will be closed as 'Disputed' in our database.  The credit bureaus will be contacted to remove any derogatory remarks from the consumer's report.  However, Progressive retains the right to pursue the balance any way they deem necessary.  We are unable to state how long it will take the credit bureaus to update their records.   The consumer may contact or office at ************ for additional assistance.

   

   

  Customer Answer

  Date: 03/03/2023

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  ***********************

• Initial Complaint

  Date:02/20/2023

  Type:Order Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I am not liable for this debt with Progressive , and I do not have a contract with Caine & Weiner. They do not provide me with the original application like I asked.

  Business Response

  Date: 02/23/2023

  
  Our office received an account from the creditor ********************* with respect to this consumer in November 2022 for recovery of unpaid auto insurance premiums.   Initial correspondence was sent to the consumer at that time.  There is no record of any return mail.  Please note the balance due is not owed to Caine & Weiner.  We are collecting on behalf of the creditor, Progressive.  Progressive's records indicate the policy was canceled in September 2022.  Progressive indicates coverage was provided for a 2020 ****** Altima and a 2013 ****** Altima on a policy ending in **** and that the final payment in August 2022 was insufficient to cover the premium balance due at the time of cancellation.  Validation has been ordered for the consumer's perusal.   The account will be closed as disputed.  Once we close the file the associated credit bureaus will be notified to remove any derogatory remarks from the consumer's credit report.  Although we will close the file as disputed, Progressive reserves the right to pursue the balance any way they deem necessary.  Our office will gladly review any documentation provided by the consumer with respect to the policy, vehicle, payment or coverage specifics for this account that *** indicate the creditor's records are not accurate.  We encourage the consumer to contact our office at ************ if additional assistance is needed.
  

  Customer Answer

  Date: 02/28/2023

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. Thanks for removing it.
  
  Sincerely,
  
  Queshebia ********

• Initial Complaint

  Date:02/20/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I am not liable for this debt with sprint and do not have a contract with convergent. They do not provide me with the orginial application like I asked.I am a natural person, I am a living human being I have rights under 15 U.S.C **** Section ******************** Section 602 A. States I have a right to privacy. 15 U.S.C **** B (5) not use any language or symbol on any envelope or in the contents of any communication effected by the mails or telegram that indicates that the debt collector is in the debt collection business or that the communication relates to the collection of a debt 15 U.S.C **** C Without the prior consent of the consumer given directly to the debt collector or the express permission of a court of competent jurisdiction, a debt collector may not communicate with a consumer in connection with the collection of any debt15 U.S.C **** Section 604 A Section 2 it also states consumer reporting agency cannot furnish a account without my written instructions 15 *********** (a) (5) Section States : No consumer reporting agency may make any consumer report containing any of the following items of information any other adverse item of information, other than records of convictions of crimes which antedates the report by more than seven years. 15 U.S.C ****s-2 (A) (1) A person shall not furnish any information relating to a consumer to any consumer reporting agency if the person knows or has reasonable calls to believe the information is inaccurate. Delete these accounts from my credit report immediately.

  Business Response

  Date: 03/02/2023

  Our office received an account from the creditor ********************* with respect to this consumer in January 2020 for recovery of unpaid auto insurance premiums.   Initial correspondence was sent to the consumer at that time.  There is no record of any return mail.  Please note the balance due is not owed to Caine & Weiner.   We are collecting on behalf of the creditor, Progressive.  Progressive's records indicate the policy was canceled in November 2019.  Progressive indicates coverage was provided for a 2014 Mercury E350 on a policy ending in **** and that the final payment in September 2019 was insufficient to cover the premium balance due at the time of cancellation.  Validation has been forwarded to the consumer in the past.   The file is currently listed as disputed in our records.  While the dispute is being researched the credit bureaus will be notified to remove any derogatory remarks.   However, if research reveals the charges are valid the credit bureaus will be updated accordingly.  Our office will gladly review any documentation provided by the consumer with respect to the policy, vehicle, payment or coverage specifics for this account that *** indicate the creditor's records are not accurate.  We encourage the consumer to contact our office at ************ if additional assistance is needed.
  
  

  Customer Answer

  Date: 03/02/2023

   
  Complaint: 19437668
  
  I am rejecting this response because:

  am not liable for this debt with PROGRESSIVE  , and do not have a contract with CAINE & WEINER They did not provide me with the orginial application like I asked. 15 U.S.C **** Section 602 A. States I have a right to privacy. 15 U.S.C **************************************************************************************** the express permission of a court of competent jurisdiction, a debt collector may not communicate with a consumer in connection with the collection of any debt 15 U.S.C **** Section 604 A Section 2 it also states consumer reporting agency cannot furnish a account without my written instructions 15 *********** (a) (5) Section States : No consumer reporting agency may make any consumer report containing any of the following items of information any other adverse item of information, other than records of convictions of crimes which antedates the report by more than seven years. 15 U.S.C ****s-2 (A) (1) A person shall not furnish any information relating to a consumer to any consumer reporting agency if the person knows or has reasonable calls to believe the information is inaccurate. I demand this account to be removed from my credit report all 3 bureaus!

  15 ********** C Without the prior consent of the consumer given directly to the debt collector or the express permission of a court of competent jurisdiction, a debt collector may not communicate with a consumer in connection with the collection of any debt
  
  
  15 U.S.C **** Section 604 A Section 2 it also states consumer reporting agency cannot furnish a account without my written instructions

  Delete these accounts from all 3 credit bureaus immediately! 
  
  Sincerely,
  
  *************************

   

   

  Business Response

  Date: 03/03/2023

  Our office received an account from the creditor ********************* with respect to this consumer in January 2020 for recovery of unpaid auto insurance premiums.   Initial correspondence was sent to the consumer at that time.  There is no record of any return mail.  Please note the balance due is not owed to Caine & Weiner.   We are collecting on behalf of the creditor, Progressive.  Progressive's records indicate the policy was canceled in November 2019.  Progressive indicates coverage was provided for a 2014 Mercury E350 on a policy ending in **** and that the final payment in September 2019 was insufficient to cover the premium balance due at the time of cancellation.  Validation has been forwarded to the consumer in the past.   The file is currently listed as disputed in our records.  While the dispute is being researched the credit bureaus will be notified to remove any derogatory remarks.   However, if research reveals the charges are valid the credit bureaus will be updated accordingly.  Our office will gladly review any documentation provided by the consumer with respect to the policy, vehicle, payment or coverage specifics for this account that *** indicate the creditor's records are not accurate.  We encourage the consumer to contact our office at ************ if additional assistance is needed.
  

  Customer Answer

  Date: 03/03/2023

   
  Complaint: 19437668
  
  I am rejecting this response because:

   

  I do not accept this response. Delete this account from all three bureaus. I am not liable for this debt with, PROGRESSIVE and do not have a contract with CAINE & WEINER

   I am you conducted a reasonable investigation. therefore invoking the Fair Credit Reporting Act Section 611 to ask that you provide me with the following information:
  Please provide the following items: identify item(s) by the name of source, such as creditor or tax court, and identify type of item, such as credit account, judgment, etc.
  1. The name of the original creditor
  2. The creditors address and telephone number
  3. The persons name they verified the dispute with for.  4.The documentation used to verify the dispute.
  5.The date you contacted the creditor.
  6.The contact information for the creditor?
  7.The name of the person who verified the item to you?. 8.The method of communication you used to verify this information?.
  9.Did the creditor provide you with my SSN, address, and Date of Birth?
  I am allowing you ***************************************************************************** my updated credit reports along with the investigation results.
  If you are unable to respond in a timely manner (30 days) and provide the above items, please delete the account(s) from my credit report IMMEDIATELY to prevent further damage.

  They did not provide me with the orginial application like I asked. 15 U.S.C **** Section 602 A. States I have a right to privacy. 15 U.S.C **************************************************************************************** the express permission of a court of competent jurisdiction, a debt collector may not communicate with a consumer in connection with the collection of any debt 15 U.S.C **** Section 604 A Section 2 it also states consumer reporting agency cannot furnish a account without my written instructions 15 *********** (a) (5) Section States : No consumer reporting agency may make any consumer report containing any of the following items of information any other adverse item of information, other than records of convictions of crimes which antedates the report by more than seven years. 15 U.S.C ****s-2 (A) (1) A person shall not furnish any information relating to a consumer to any consumer reporting agency if the person knows or has reasonable calls to believe the information is inaccurate. I demand this account to be removed from my credit report all 3 bureaus IMMEDIATELY!
  
  Sincerely,
  
  *************************

• Initial Complaint

  Date:02/20/2023

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I settled with a debt that I owed on February 10,2023 I asked for a settlement letter to be emailed to me. I followed their process on requesting my email by using their site www.cwconnect.com. I never received the email I contacted Caine & Weiner and was told they sent the email to the wrong email address. I made sure the email address was corrected and still have to not received and email. I constantly contact Caine and Weiner daily and I get the response the email was sent but I have not received anything. Im in the process of obtaining a mortgage loan and my closing date is fast approaching and I need this letter but Caine and Weiner have not assisted me in anyway. Instead they could only help if I pay additional $640 and then they will contact the credit bureaus to remove it off my credit report.

  Business Response

  Date: 03/03/2023

  The consumer states that she has not received the email from Caine & Weiner confirming that her account has been settled in full.  She states that she has not received any of the settled emails forwarded to her attention from our office.  Our records indicate that the first email was sent on 2-12-23  to ****************** the email address provided in her complaint.  The second email was sent on 2-17-23 to *******************.  The third email was sent 2-21-23 also to an email address of *******************.  I am unable to explain why the consumer is not receiving emails.  There is a possibility that the emails are going to junk or spam.  The consumer can contact us to get a letter mailed if the final email sent today is not received.  We encourage the consumer to contact our office at ************ if additional assistance is needed.