Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:04/04/2023

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  received a notice that I have a collection from CAINE WEINER on my credit report. It says it was opened on 10/30/2017 for $0.00 with account number starting in ******** that I am not aware of nor am I responsible for. I never went into business with this company or signed any agreements with them so they should not be reporting anything on my credit. This is a violation of my rights as a consumer according to the **** and FDCPA.I would like for this collection to be removed asap or I will file a CFPB and FTC report.

  Business Response

  Date: 04/05/2023

  Tell us why here..Our office received an account from the creditor, ********************** with respect to this consumer in October 2017, for recovery of unpaid auto insurance premiums. Please note the balance due is not owed to Caine & Weiner.  Initial correspondence was sent to the consumer at that time.  There is no record of any mail return.   The consumer spoke to our office in 2018 and wanted to settle the balance.  The account was closed as 'Settled in Full'.  Keep in mind a settlement is not complete absolution of the debt.  The Progressive policy was cancelled in September 2017. Creditor records indicate coverage was provided for a 2010 Dodge Charger and a **** GMC Yukon/Denali on a Progressive policy ending in **** and that a payment made in July 2017 was insufficient to cover the premium balance due at the time of cancellation.   The credit bureaus were updated to correctly reflect settlement.  A partial payment does not facilitate complete removal from a consumer's credit report.  Our office will gladly review steps necessary to have the entry completely removed from the credit reporting agencies with the consumer.  The consumer may contact our office at  ************ for additional assistance..

• Initial Complaint

  Date:04/03/2023

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I am not liable for this debt with caine & weiner and do not have with caine & weiner. They did not provide me original application like I asked.

  Business Response

  Date: 04/05/2023

  Tell us why here...Our office received an assigned account from the creditor, ********************** with respect to this consumer January 2022 for recovery of unpaid auto insurance premiums.  Initial correspondence was sent to the consumer at that time.  There is no record of any return mail.  Please note the balance due is not owed to Caine & Weiner.   Our office collects on behalf of the creditor, Progressive.   The contract was signed with Progressive.  The consumer should contact Progressive if a signed contract is needed.  Our records indicate validation has been sent to the consumer.  The  Progressive policy was cancelled in October 2021.  Creditor records indicate coverage was provided for a 2016 *** 528 on a policy ending in **************************************** July 2021 was insufficient to cover the remaining premium balance due at the time of cancellation.  Our office will gladly review any documentation provided by the consumer with respect to the policy, vehicle, payment or coverage specifics for this account that *** indicate the creditor's records are not accurate.  The consumer *** contact or office at ************ for additional assistance.

• Initial Complaint

  Date:04/03/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  This is not my account. I was a victim of identity theft. I have explained this issue to the collection company on numerous occasions.

  Business Response

  Date: 04/05/2023

  Tell us why here...Our office received an assigned account from the creditor, ********************** with respect to this consumer January 2022 for recovery of unpaid auto insurance premiums.  Initial correspondence was sent to the consumer at that time.  The consumer states that she has reported this account as fraud.  Our records do not indicate that the consumer ever contacted our office.  A dispute investigation was conducted on the file in the past and the investigation indicated the charges were valid.  There is no information from the consumer supporting a claim of fraud.  Please note the balance due is not owed to Caine & Weiner.   Our office collects on behalf of the creditor, Progressive.    The contract was signed with Progressive.  The  Progressive policy was cancelled in December 2020.  Creditor records indicate coverage was provided for a 2014 Dodge Dart on a policy ending in ************************************** January 2021 was insufficient to cover the remaining premium balance due at the time of cancellation.   Validation has been forwarded again to the address provided in the complaint.  Our office will gladly review any documentation provided by the consumer with respect to the policy, vehicle, payment or coverage specifics for this account that *** indicate the creditor's records are not accurate.  The consumer *** contact or office at ************ for additional assistance.

• Initial Complaint

  Date:03/29/2023

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Hello there is a debt reporting on my credit report in the amount of # ******. I have no known knowledge of this account and have contacted re this via bbb and also now directly, this charge is also reporting with another collection agency as well. I'm reaching out to see if this can be removed as this is hindering me from a home purchase, and I have no knowledge what so ever of this account and do not owe this debt. I would like someone to email me so W can come to a resolution, I would like to have this item deleted from my report as I should not owe this balance. I would like this deleted

  Business Response

  Date: 04/11/2023

  Tell us why here...Our office received an assigned account from the creditor, ********************** with respect to this consumer January 2022 for recovery of unpaid auto insurance premiums.  Initial correspondence was sent to the consumer at that time.  There is no record of any return mail.  Please note the balance due is not owed to Caine & Weiner.   Our office collects on behalf of the creditor, Progressive.   The contract was signed with Progressive.  The consumer should contact Progressive if a signed contract is needed.   The  Progressive policy was cancelled in November 2021.  Creditor records indicate coverage was provided for a 2014 ***** Civic and a **** ****** Rav 4 on a policy ending in ************************************** August 2021 was insufficient to cover the remaining premium balance due at the time of cancellation.   Validation has been forwarded again to the address provided in the complaint.  Our office will gladly review any documentation provided by the consumer with respect to the policy, vehicle, payment or coverage specifics for this account that *** indicate the creditor's records are not accurate.  The consumer *** contact or office at ************ for additional assistance.

• Initial Complaint

  Date:03/22/2023

  Type:Customer Service Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I sent a certified letter to Caine & Weiner asking for prove of verification and I never received a response

  Business Response

  Date: 04/04/2023

  Tell us why here...The consumer provided a certified receipt dated 5-16-2022 as proof that he requested validation from our company.  Our records indicate that the validation he requested was sent on 5-27-2022.   There is no record of return mail in our database.  Our office received an assigned account from the creditor, ********************** with respect to this consumer December 2020 for recovery of unpaid auto insurance premiums.  Initial correspondence was sent to the consumer at that time.  Please note the balance is not owed to Caine & Weiner.  Our office collects on behalf of the creditor, Progressive.  The contract was signed with Progressive.  The Progressive policy was cancelled November 2020.  Creditor records indicate coverage was provided for a 2012 Dodge Avenger on a policy ending in ********************************* October 2020 was insufficient to cover the remaining premium balance due at the time of cancellation.  The consumer's file has been closed as 'Disputed' in our datatbase.  The credit bureaus have been contacted to remove any derogatory remarks from the consumer's credit report.  We are unable to state how long it may take the bureaus to update their records.  Although we have closed the file as disputed, Progressive reserves the right to pursue the balance any way they deem necessary.

  Customer Answer

  Date: 04/05/2023

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  *********************************

• Initial Complaint

  Date:03/22/2023

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I sent ****** and Weiner a certified letter for prove of varication and I never received an answer ****** and Weiner is violating In according to the Fair Credit Reporting act 06 ****** and Weiner has violated my rights 15 U.S.C **** Section 602A states I have a right to privacy 15 U.S.C **** Section 604A Section 2: it also states a consumer reporting agency cannot furnish an account without my written instructions.

  Business Response

  Date: 03/31/2023

  The consumer provided a certified receipt dated 3-5-2021 as proof that he requested information from our company.  Our records indicate the consumer's letter was received and validation was sent to the consumer March 9, 2021, and again on March 18, 2022.  The validation was sent to the address listed in the complaint.  Our records further indicate that active disputes revealed that the disputed debt was valid.  In the past, the consumer provided his driver's license and social security as proof of his valid identity.  The information that we received from Progressive, matched the records he sent  as proof of his identity.                                                                                                                                                    Our office received an assigned account from the creditor, ************************ with respect to this consumer July 2019 for recovery of unpaid auto insurance premiums.  Initial correspondence was sent to the consumer at that time.  There is no record of any return mail.  Please note the balance due is not owed to Caine & Weiner.   Our office collects on behalf of the creditor, Progressive.   The contract was signed with Progressive.  The consumer should contact Progressive if a signed contract is needed.   The  Progressive policy was cancelled in June of 2019.  Creditor records indicate coverage was provided for a 2010 ****** Rogue and a 2006 **** Mustang  on a policy ending in **************************************** April of 2019 was insufficient to cover the remaining premium balance due at the time of cancellation.   Validation has been forwarded again to the address provided in the complaint.  Our office will gladly review any documentation provided by the consumer with respect to the policy, vehicle, payment or coverage specifics for this account that *** indicate the creditor's records are not accurate.  The consumer *** contact or office at ************ for additional assistance.

  Customer Answer

  Date: 04/05/2023

   
  Complaint: 19637326
  
  I am rejecting this response because: They did not provide me with the verification that I asked which I sent out certified letters and in according to 
  Is 15 usc **** section 602A states I have a right to privacy

  Is 15 usc **** section 604A section 2 it also states a consumer reporting agency cannot furnish a account without my written instructions
  

  15usc1692c a
  (a)Communication with the consumer generally
  Without the prior consent of the consumer given directly to the debt collector or the express permission of a court of competent jurisdiction, a debt collector may not communicate with a consumer in connection with the collection of any debt
  

  I demand that this account be removed from my credit bureaus report and no further communications by mail or phone.

  Sincerely,
  
  *****************************

  Business Response

  Date: 04/20/2023

  I noticed a response was missed to a rebuttal for ********, *********************************. He states verification was not sent. Our records indicate verification was sent to the address the consumer provided on 4-3-23. We would not be able to speak as to why the correspondence may not have been received. As a 90-year old company, Caine & Weiner wants to help consumers in any way possible. We encourage the consumer to call our office at ************ and ask for a manager for further assistance.

• Initial Complaint

  Date:03/20/2023

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  received a notice that I have a collection from CAINE WEINER on my credit report. It says it was opened on 08/03/2022 for $676.00 with account number starting in ******** that I am not aware of nor am I responsible for. I never went into business with this company or signed any agreements with them so they should not be reporting anything on my credit. This is a violation of my rights as a consumer according to the **** and FDCPA.I would like for this collection to be removed asap or I will file a CFPB and FTC report.

  Business Response

  Date: 03/23/2023

  Our office received an assigned account from the creditor, ********************** with respect to this consumer August 2022 for recovery of unpaid auto insurance premiums.  Initial correspondence was sent to the consumer at that time.  There is no record of any return mail.  Please note the balance due is not owed to Caine & Weiner.   Our office collects on behalf of the creditor, Progressive.    The Progressive policy was cancelled in June 2022.  Creditor records indicate coverage was provided for a 2012 Mercury C300 on a Progressive policy ending in **************************************** May 2022 was insufficient to cover the remaining premium balance due at the time of cancellation.   Validation has been forwarded again to the address provided in the complaint.  Our office will gladly review any documentation provided by the consumer with respect to the policy, vehicle, payment or coverage specifics for this account that *** indicate the creditor's records are not accurate.  The consumer *** contact or office at ************ for additional assistance.

• Initial Complaint

  Date:03/17/2023

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I recently acquired my credit report and found these accounts that I never opened, an overload of unknown addresses that I never resided I never live in another state outside of *******, inquiries I never made and even a different variations to my name such as INTERSTARS SALAAM. I have provided below some of the details. I may be a victim of identity fraud because of these entries in my credit report. I have contacted these creditors to make them aware of this. I also found this account that I believe not mine:Acct name: CAINE WEINER (Original Creditor: 06 PROGRESSIVE)acct no. 1906****date opened 03/01/2022 balance $0.00 I am not liable for this debt and I do not have a contract with:Company: CAINE & WEINER Address: PO BOX ***** ******* OAKS, ** ***** Tel No: ************** Police Report and FTC Affidavit are attached with this complaint together with dispute letter sent to the bureaus and the authorization for release of information. I also filed complaints thru CFPB. Please delete this account from my credit report at once. Any questions or concerns please contact me at this address *********************************************************************** or email at [email protected] need a response from the company.

  Business Response

  Date: 03/22/2023

  Our office received an account from the creditor, ********************** with respect to this consumer in March 2022, for recovery of unpaid auto insurance premiums.  Please note the balance due was never owed to Caine & Weiner.  Initial correspondence was sent to the consumer.   There is no record of return mail on file.  The file is currently in a 'Paid in Full'  status.  The Progressive policy ending in **** was cancelled January 2022.  Creditor records indicate coverage was provided for a 2018 ****** NV200.  The account is currently in a status of  'PAID IN FULL' and all negative trade lines have been requested to be removed from the consumer's credit report.  We are unsure as to how long it may take for the credit bureaus to update their records.  We will submit an expedite in an attempt to expedite the process.  The consumer may contact our office at  ************ if additional assistance is required.

• Initial Complaint

  Date:03/15/2023

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I am not liable for this debt to Caine & Weiner Company and I do not have a contract with them. They do not provide an original application when I asked.

  Business Response

  Date: 03/22/2023

  Our office received an assigned account from the creditor, ********************** with respect to this consumer January 2022 for recovery of unpaid auto insurance premiums.  Initial correspondence was sent to the consumer at that time.  There is no record of any return mail.  Please note the balance due is not owed to Caine & Weiner.   Our office collects on behalf of the creditor, Progressive.    The contract was signed with Progressive.  The consumer should contact Progressive if a signed contract is needed.  The  Progressive policy was cancelled in December 2021.  Creditor records indicate coverage was provided for a 2010 Infinite FX35 on a policy ending in ************************************** October 2021 was insufficient to cover the remaining premium balance due at the time of cancellation.   Validation has been forwarded again to the address provided in the complaint.  Our office will gladly review any documentation provided by the consumer with respect to the policy, vehicle, payment or coverage specifics for this account that *** indicate the creditor's records are not accurate.  The consumer *** contact or office at ************ for additional assistance.

• Initial Complaint

  Date:03/14/2023

  Type:Order Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I am not liable for this debt with Progessive and do not have a contract with CAINE & WEINER. They did not provide me with the original application like I asked.

  Business Response

  Date: 03/22/2023

  Our office received an assigned account from the creditor, ********************** with respect to this consumer September 2022 for recovery of unpaid auto insurance premiums.  Initial correspondence was sent to the consumer at that time.  There is no record of any return mail.  Please note the balance due is not owed to Caine & Weiner.   Our office collects on behalf of the creditor, Progressive.    The contract was signed with Progressive.  The consumer should contact Progressive if a signed contract is needed.  Our records indicate we spoke with the consumer and she refused to discuss the delinquent balance.  The  Progressive policy was cancelled in August 2022.  Creditor records indicate coverage was provided for a 2006 Hummer H3 on a policy ending in **************************************** June 2022 was insufficient to cover the remaining premium balance due at the time of cancellation.   Validation has been forwarded again to the address provided in the complaint.  Our office will gladly review any documentation provided by the consumer with respect to the policy, vehicle, payment or coverage specifics for this account that *** indicate the creditor's records are not accurate.  The consumer *** contact or office at ************ for additional assistance.

  Customer Answer

  Date: 03/23/2023

   
  Complaint: 19594448
  
  I am rejecting this response because:

  This company is in violation of my rights as a consumer, they have used my social security number without my consent by way of fraudulent use of pursuant 15 U. S. Code ****. They have knowingly submitted my personal information to consumer reporting agencies, the result of their deceptive behaviors have successfully created this tradeline on my credit report.  This is aggravated identity theft under 18 USC 1028(a) as they have obtained my personal information by false pretense, making an extortionate extension of credit which shall be punishable under 18 USC 892.  I demand you delete this tradeline across all consumer reporting agencies and no further action shall be taken on my end.  Failure to comply then I will take the necessary steps in order to obtain justice due to your unfair and deceptive collection methods.

  
  Sincerely,
  
  *********************

  Business Response

  Date: 03/31/2023

  The consumer's file is closed as 'Disputed' in our database.  The credit bureaus have been contacted to remove any derogatory remarks from the consumer's report.  We are unable to state how long it may take *********** to update their records. Although we have closed the file as disputed, Progressive reserves the right to pursue the balance any way they deem necessary.    We encourage the consumer to contact our office at ************ if additional assistance is needed.  

  Customer Answer

  Date: 04/03/2023

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  *********************