Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:06/02/2023

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Caine & Weiner ************************************************************************************ Account: 1167****Fraud has been committed on my consumer report, which violates the ************* Caine & Weiner is using extortionate means to collect on alleged debt, I do not owe that resulted from extension of credit which violates Title 18 USC ******* and constitutes racketeering activities and extortion. This is a notice sent as per the Fair Debt Collection Practices Act (F.D.C.P.A.), 15 U.S.C. **** (G) Section 809 (B). This notice states that your claim is disputed and validation of the account is required: * Purchase Agreement * Evidence that vou are a licensed debt collector *Chain of Title *Proof that vou are license debt collector to collect in my state. * A requested copy of your State ************************************ Certificate. THIS IS A REQUEST FOR ACCOUNTING: REQUEST REGARDING LIST OF COLLATERAL OR STATEMENT OF ACCOUNT IN REFERENCE TO U.C.C $9-210. This authenticated record must include all tax filings (including all 1099's, 1096's, and 1098's) any and all trades and/or investments and/or interests associated with this account of which I am alleged to be a party. I have a right to this information, as its directly associated with the reporting activities. Failure to substantiate the claim, please settle the account immediately and cease and desist all communication and have this tradelines deleted from my consumer report.15 U.S. Code ****e - False or misleading representations (10)The use of any false representation or deceptive means to collect or attempt to collect any debt or to obtain information concerning a consumer. In addition please provide the contract signed between ************************************************ notarized and sworn under penalty and perjury for Caine & Weiner ability to collect this alleged debt.

  Business Response

  Date: 06/22/2023

  Our policy is to mail correspondence to all consumers. Initial correspondence was sent to the consumer April 20, 2017, to the address provided by the client.   We will send a request to the credit reporting agencies to note this account as disputed.  As per the consumer's request, the account has been flagged as 'Cease and Desist'.  The consumer will receive no further communication from our office. A cease and desist will not remove a valid entry from the consumer's credit report but it prohibits our office from contacting the consumer.  We ask the consumer to send us the Identity Theft reports (police report, FTC report, etc.).   Once received by our office, we will send a request to the credit reporting agencies to have this account removed from the consumer's credit report.  As a 90 -year old company, Caine & Weiner wants to help consumers in any way possible. We encourage the consumer to call our office at ************ and ask for a manager for further assistance. We may also be contacted at www.connectcw.com.

  Customer Answer

  Date: 06/22/2023

   
  Complaint: 20134970
  
  I am rejecting this response because: The account is not mines and the company hasnt sent me anything showing that it my account
  
  Sincerely,
  
  ***********************

  Business Response

  Date: 06/28/2023

  The consumer states that our office has not proved the debt is hers.  As stated in the original response we are not allowed to call or send correspondence on a file that is in a Cease & Desist status.  If the consumer feels this is not a valid account, we ask for fraud paperwork to support her claim.  As a 90 -year old company, Caine & Weiner wants to help consumers in any way possible. We encourage the consumer to call our office at ************ and ask for a manager for further assistance. We may also be contacted at www.connectcw.com.

• Initial Complaint

  Date:05/31/2023

  Type:Order Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I am not liable for this debt with Caine & Weiner. I don't have a contract with Caine & Weiner, they did not provide me with the original contract as I requested.

  Business Response

  Date: 06/09/2023

  The consumer states that he does not have a contract with Caine & Weiner.  Caine & Weiner is a debt collector.  The debt is for auto insurance with Progressive.  We collect on behalf of our client, Progressive.  Our records indicate that we forwarded the initial letter to the consumer on November 26, 2018, to the address provided by our client.  Validation was sent to the consumer on June 7, 2023, to the address provided in the complaint.  An original contract would have to be secured through Progressive Insurance.  We will send a request to the credit reporting agencies to mark the account as 'Disputed'.   As a 90-year old company, Caine & Weiner wants to help consumers in any way possible.  We encourage the consumer to call our office at ************ and ask for a manager for further assistance.   We may also be contacted at www.connectcw.com. 

• Initial Complaint

  Date:05/30/2023

  Type:Billing Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  For the past months, perhaps even a year, I have been receiving mail from ********************* addressed to a *********************. I originally would put the mail back in my box with return to sender, but I kept getting them. I opened one to see if it was junk mail, so that I could throw it away. It was not; it was for a payment due the ********************* Company. I returned that one to my mailbox, letting the *********** know that no such person lived here. The mail for ************ continued nonetheless. I became so fed up that I finally mailed one of these notices to the home ****** of *********** in *******. And yet I have received a few more after that and those, I simply tore up. Today I received a letter from a debt collector. When I called Caine & Weiner (two separate times - the 2nd was to apologize for becoming upset) the First **** hung up on me. Both ladies were most insistent about, Did you open the mail? Like I said, I did only once to see if it was junk mail, advertising, etc. But their tone was accusatory as if they could use this against me. I innocently opened that mail to see if it junk mail. I was trying to stop all this mail coming to me! Tearing up that later mail several times was probably worse. I have great credit and do not want this misinformation about a person I have never heard of to affect my credit. I have lived at this same address for 17 years. There has never been anyone by that name living here and I will not be responsible for his debt. I have never had insurance with ***********. (Now I know I never will.) I find this treatment to be harassment. First, from *********** for not doing a better job of following up on this delinquent customer. And now from a debt collector trying to make me feel that I am somehow responsible. Unbelievable!

  Business Response

  Date: 06/05/2023

  The consumer has stated that she is receiving another person's collection notices.  We have removed the consumer's address from our system.  The consumer's, who is not the owner of the file, mailing address has been removed from our database.   As a 90-year old company, Caine & Weiner wants to help consumers in any way possible.  We encourage the consumer to call our office at ************ and ask for a manager for further assistance.

  Customer Answer

  Date: 06/06/2023

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  *******************

• Initial Complaint

  Date:05/26/2023

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I am not liable for this debt with Progressive and do not have a contract with Caine & Weiner. They did not provide me with the original application I asked for. I would like for a correction to be made to my credit report and item to be permanently deleted from credit file. This is not making any sense. According to the law 15 U.S. Code ****i- Procedure in case of disputed accuracy. If any item of information contained in a consumers file at a consumer reporting agency is disputed by the consumer and the consumer notifies the agency directly, or indirectly through a reseller, of such dispute, the agency shall, free of charge, conduct a reasonable reinvestigation to determine whether the disputed information is inaccurate and record the current status of the disputed information, or delete the item from the file in accordance with paragraph (5), before the end of the 30-day period beginning on the date on which the agency receives the notice of the dispute from the consumer or reseller.

  Business Response

  Date: 05/31/2023

  The consumer states that he does not have a contract with Caine & Weiner.  Caine & Weiner is a debt collector.  As stated in the consumer's correspondence, the debt is with Progressive insurance.   We collect on behalf of our client, Progressive.  Our records indicate that we forwarded the initial letter to the consumer on February 21, 2023, to the address provided in this complaint.  Validation is being ordered today and will be mailed to the address provided in the complaint.  We will send a request to the credit reporting agencies to mark the account as 'Disputed'.   As a 90-year old company, Caine & Weiner wants to help consumers in any way possible.  We encourage the consumer to call our office at ************ and ask for a manager for further assistance.   We may also be contacted at www.connectcw.com. 

• Initial Complaint

  Date:05/26/2023

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  received a notice that I have a collection from CAINE WEINER on my credit report. It says it was opened on 02/12/2018 for $279.00 with account number starting in ******** that I am not aware of nor am I responsible for. I never went into business with this company or signed any agreements with them so they should not be reporting anything on my credit. This is a violation of my rights as a consumer according to the **** and FDCPA.I would like for this collection to be removed asap or I will file a CFPB and FTC report.

  Business Response

  Date: 06/05/2023

  Our policy is to mail correspondence to all consumers.  The consumer alleges the debt is not owed because he did not have a contract with Caine & Weiner.  Our company does not buy debt, we collect on behalf of our creditor.  We mailed correspondence to the consumer February 15, 2018, to the address provided by our client.  We mailed validation to the consumer June 5, 2020, to the address provided by our client.   We will resend the validation to the address provided in this complaint.   We will send a request to the credit reporting agencies to note this account as disputed.   As a 90-year old company, Caine & Weiner wants to help consumers in any way possible.  We encourage the consumer to call our office at ************ and ask for a manager for further assistance.

• Initial Complaint

  Date:05/25/2023

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I want to resolve the collection account that has been affecting my credit score for the past 5 years due to an auto insurance policy. The collection agency is unwilling negotiate a settlement.

  Business Response

  Date: 05/31/2023

  The consumer states that our office is unwilling to negotiate a settlement on his delinquent account.  The account in question is for an automobile policy, as stated in the correspondence submitted by the consumer.  As such, the file does not belong to Caine & Weiner.  We are not in a position to accept settlements that are not approved by our client.  Our records indicate settlements were offered on the account in 2018 and 2020 for 50% of the balance.  A settlement offer of 75% was offered in 2021.  A settlement will not remove credit reporting.  The credit report would reflect a valid entry of 'Settled'.  As a 90-year old company, Caine & Weiner wants to help consumers in any way possible.  We encourage the consumer to call our office at ************ and ask for a manager for further assistance. 

• Initial Complaint

  Date:05/23/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I disputed the alleged debt that they purchased and filed with CFPB however nothing returned from that dispute and my case was closed. So I am seeking assistance from you to help resolve this issue.

  Business Response

  Date: 06/09/2023

  The consumer believes that our office bought her delinquent debt. The debt in question is for a Progressive automobile policy.  Caine & Weiner is not the owner of the debt.  Our company does not buy debt, we collect on behalf of our client(s), who in this case happens to be Progressive.  We mailed the initial correspondence to the consumer October 9, 2019, to the address provided by the client.  Validation was mailed to the consumer January 6, 2023, to the address provided in this complaint.  We will send validation again to the address provided.  We will also contact the credit reporting bureaus to report the account as disputed.   As a 90-year old company, Caine & Weiner wants to help consumers in any way possible.   We encourage the consumer to call our office at ************ and ask for a manager if further assistance is needed.  We may also be contacted at www.connectcw.com.ell ** why here...

• Initial Complaint

  Date:05/19/2023

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On 03/08/2023 I disputed the completeness and Accuracy of this collection on my consumer report and it has come back verified. I do not believe that Caine & Weiner properly investigated this account because there are obvious inaccuracies. The account has been re-aged by Transunion and Equifax. Experian is reporting the date of last activity as 07/01/2021 while Transunion has reported 05/10/2023 and Equifax is reporting 05/01/2023. This is a clear 2-year difference and once again it is Caine & Weiner's job to make sure this information is correct by conducting a proper investigation. Since you have not reported the date of the last payment it messes up two things. First, it shows does not help indicate when this account was actually charged off and secondly it manipulates the statute of limitations as I cannot tell when this account is supposed to fall off. This means that you were never given the true date of the first delinquency and this is causing me stress being reported Caine & Weiner has violated 15 usc 1681s-2b of the fair credit reporting act. Since they have verified this account as accurate and there are obvious inaccuracies they failed the 5 duties of a furnisher when receiving a dispute which are all violations from each credit reporting agency they are reporting too I am Demanding Deletion from my consumer report or else I'm going to pursuelitigation.

  Business Response

  Date: 06/01/2023

  Our policy is to mail correspondence to all consumers.  Our office sent correspondence August 28, 2021, to the address provided by our client.  Validation was sent as late as March 21, 2023 and April 26, 2023, to the address provided in the complaint.  Our office can not provide an explanation of the credit bureaus reporting structures.   This account is already being reported to the credit reporting agencies as disputed.  As a 90-year old company, Caine & Weiner wants to help consumers in any way possible.  We encourage the consumer to call our office at ************ and ask for a manager for further assistance.  We may also be contacted at www.connectcw.com. 

• Initial Complaint

  Date:05/16/2023

  Type:Order Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I'm not reliable for this depth with Caine& Weiner I do not have in contract with the ***************** they did not provide me with the Original contract requested

  Business Response

  Date: 05/23/2023

  Our policy is to mail correspondence to all consumers.  Our office sent correspondence February 11, 2021, to the address provided by our client.  The consumer never had a contract with our company.  The balance is owed to our client.  Caine & Weiner does not buy debt.  We collect on behalf of our client.   Validation is being sent to the consumer to the address provided in the complaint.  We will contact the credit reporting agencies to report the account as disputed.  As a 90-year old company, Caine & Weiner wants to help consumers in any way possible.  We encourage the consumer to call our office at ************ and ask for a manager for further assistance.  We may also be contacted at www.connectcw.com. 

  Customer Answer

  Date: 05/23/2023

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  *****************

• Initial Complaint

  Date:05/10/2023

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I am writing to file a complaint against Caine & Weiner regarding their violations of the Fair Debt Collection Practices Act (*****). The collection agency in question has added a debt to my credit history without any agreement or written authorization from me.Despite my request that they return the alleged debt to the original creditor, the collection agency has continued to pursue collection activities against me, which I believe is a violation of my rights under the ****** I have also requested debt validation, as is my right under the ****** but the agency has not provided me with any proof that I owe this debt.I believe that this collection agency has violated several provisions of the ****** including but not limited to:1.15 U.S.C. 1692e(2)(A) - falsely representing the character, amount, or legal status of the debt **** U.S.C. 1692e(5) - threatening to take any action that cannot legally be taken or that is not intended to be taken **** U.S.C. 1692e(10) - using false representations or deceptive means to collect or attempt to collect any debt **** U.S.C. 1692f(1) - using unfair or unconscionable means to collect or attempt to collect any debt I am requesting that the BBB investigate this collection agency for their violations of the ***** and take appropriate action to ensure that they cease all collection activities related to this debt and that they correct any negative reporting on my credit history.

  Business Response

  Date: 05/12/2023

  Our policy is to mail correspondence to all consumers.  The consumer alleges the debt is not owed because Caine & Weiner bought the debt.  Our company does not buy debt, we collect on behalf of our creditor.  We mailed correspondence to the consumer March 1, 2022, when we received the complaint, to the address provided by our client.  Validation was sent on several occasions.  We mailed validation to the consumer August, 16, 2022, and again January 12, 2023 to the address provided by our client.  The latest validation notice was send April 18, 2023.  We will resend the validation on May 12, 203, to the address provided in this complaint.   We will send a request to the credit reporting agencies to note this account as disputed.   As a 90 -year old company, Caine & Weiner wants to help consumers in any way possible.  We encourage the consumer to call our office at ************ and ask for a manager for further assistance.