Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:06/09/2023

  Type:Order Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I am not liable for this debt with Caine & Weiner. They did not provide me with the original contract like requested. I demand this to be removed from my credit report.

  Business Response

  Date: 06/21/2023

  The consumer states that he does not have a contract with Caine & Weiner.  Caine & Weiner is a debt collector.  The debt is for auto insurance with Progressive.  We collect on behalf of our client, Progressive.  Our records indicate that we forwarded the initial letter to the consumer on February 28, 2023, to the address provided in this complaint.  Validation was sent June 20, 2023, to the address in this complaint.  An original contract would have to be secured through Progressive Insurance.  We will send a request to the credit reporting agencies to mark the account as 'Disputed'.   As a 90-year old company, Caine & Weiner wants to help consumers in any way possible.  We encourage the consumer to call our office at ************ and ask for a manager for further assistance.   We may also be contacted at www.connectcw.com. 

• Initial Complaint

  Date:06/08/2023

  Type:Customer Service Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I am not liable for this debt with Caine & Weiner , I don't have a contract with ************************, LP , they did not provide me with the original contract as requested

  Business Response

  Date: 06/13/2023

  The consumer is referencing a contract with ************************, LP.  Our company is Caine & Weiner.  We can not provide a response on behalf of ************************.  The debt is for auto insurance with Progressive.  We forwarded our initial letter on March 18, 2019.  The first validation was sent September 30, 2019.  We will send a request to the credit reporting agencies to mark the account as 'Disputed'.   As a 90-year old company, Caine & Weiner wants to help consumers in any way possible.  We encourage the consumer to call our office at ************ and ask for a manager for further assistance.   We may also be contacted at www.connectcw.com. 

• Initial Complaint

  Date:06/08/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I'm not liable for this debt with 06 Progressive. I do not have a contract with Caine & Weiner. They did not provide me with the original contract as requested.

  Business Response

  Date: 06/13/2023

  The consumer's provided information did not match records in our system.  The consumer's address and email does not match to any account in our system.  If it is possible that the account was established under a previous address, that address would be helpful.  Our office wishes to assist the consumer in any way possible. We would ask that the consumer provide the full account referenced in the correspondence, name on the account, the name of the creditor, the balance showing as owed, our account number detailed via the credit bureaus, etc. so that we may properly identify the account and respond. We encourage the consumer to contact our office at ************ and ask for a manager for further assistance.  We may also be contacted at www.connectcw.com.

• Initial Complaint

  Date:06/07/2023

  Type:Order Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Im not liable for this debt with CAINE & WEINER and do not have a contract with them, they did not provide me with the original contract as requested. I'd like for them to cease and desist all communication with me including reporting inaccurate information to my credit report!

  Business Response

  Date: 06/13/2023

  The consumer states that they do not have a contract with Caine & Weiner.  Caine & Weiner is a debt collector.  The debt is for auto insurance with Progressive.  We collect on behalf of our client, Progressive.  Our records indicate that we forwarded the initial letter to the consumer on March 7, 2023, to the address provided in this complaint.   The original contract would have to be secured through Progressive Insurance.  The account has been closed as  disputed in our office.  We will send a request to the credit reporting agencies to have this account removed from the consumer's credit report.  This request may take up to 45 days to be reflected on the consumer's credit report.  As a 90-year old company, Caine & Weiner wants to help consumers in any way possible.  We encourage the consumer to call our office at ************ and ask for a manager for further assistance.   We may also be contacted at www.connectcw.com. 

• Initial Complaint

  Date:06/07/2023

  Type:Order Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I am not liable with progressive, I do not have a contract with Caine & Weiner, they did not provide me with the original contract as I requested.

  Business Response

  Date: 06/21/2023

  The consumer states that they do not have a contract with Caine & Weiner.  Caine & Weiner is a debt collector.  The debt is for auto insurance with Progressive.  We collect on behalf of our client, Progressive.  Our records indicate that we forwarded the initial letter to the consumer on September 13, 2022, to the address provided by our client.   The original contract would have to be secured through Progressive Insurance.  The account has been closed as disputed in our office.  We will send a request to the credit reporting agencies to have this account removed from the consumer's credit report.  This request may take up to 45 days to be reflected on the consumer's credit report.  As a 90-year old company, Caine & Weiner wants to help consumers in any way possible.  We encourage the consumer to call our office at ************ and ask for a manager for further assistance.   We may also be contacted at www.connectcw.com. 

• Initial Complaint

  Date:06/07/2023

  Type:Order Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I am not liable for this debt with progressive, I do not have a contract with Caine & Weiner , They did not provide me with the original contract s I requested

  Business Response

  Date: 06/13/2023

  The consumer states that they do not have a contract with Caine & Weiner.  Caine & Weiner is a debt collector.  The debt is for auto insurance with Progressive.  We collect on behalf of our client, Progressive.  Our records indicate that we forwarded the initial letter to the consumer on December 8, 2021, to the address provided by our client.   Validation was initially sent April 4, 2022.   The latest validation was sent June 7, 2023, to the address provided by the consumer.  The original contract would have to be secured through Progressive Insurance.    We will send a request to the credit reporting agencies to mark the account as 'Disputed'.    As a 90-year old company, Caine & Weiner wants to help consumers in any way possible.  We encourage the consumer to call our office at ************ and ask for a manager for further assistance.   We may also be contacted at www.connectcw.com. 

• Initial Complaint

  Date:06/06/2023

  Type:Order Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I am not liable for this debt with ********************** I do not have a contract with Caine & Weiner. They did not provide me with the original contract as requested.

  Business Response

  Date: 06/13/2023

  The consumer states that they do not have a contract with Caine & Weiner.  Caine & Weiner is a debt collector.  The debt is for auto insurance with Progressive.  We collect on behalf of our client, Progressive.  Our records indicate that we forwarded the initial letter to the consumer on December 7, 2018, to the address provided by our client.   Validation has been sent numerous times.   The original contract would have to be secured through Progressive Insurance.  The account has been closed as disputed in our office.  We will send a request to the credit reporting agencies to have this account removed from the consumer's credit report.  This request may take up to 45 days to be reflected on the consumer's credit report.  As a 90-year old company, Caine & Weiner wants to help consumers in any way possible.  We encourage the consumer to call our office at ************ and ask for a manager for further assistance.   We may also be contacted at www.connectcw.com. 

• Initial Complaint

  Date:06/05/2023

  Type:Order Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I am not liable for this debt with progressive and I do not have a contract with Caine & Weiner. They did not provide me with the original contract as I requested.

  Business Response

  Date: 06/09/2023

  The consumer states that he does not have a contract with Caine & Weiner.  Caine & Weiner is a debt collector.  The debt is for auto insurance with Progressive.  We collect on behalf of our client, Progressive.  Our records indicate that we forwarded the initial letter to the consumer on February 15, 2022, to the address provided by our client.  Validation is being sent to the consumer today to the address provided in the complaint.  An original contract would have to be secured through Progressive Insurance.  We will send a request to the credit reporting agencies to mark the account as 'Disputed'.   As a 90-year old company, Caine & Weiner wants to help consumers in any way possible.  We encourage the consumer to call our office at ************ and ask for a manager for further assistance.   We may also be contacted at www.connectcw.com. 

  Customer Answer

  Date: 06/12/2023

   
  Complaint: 20143161
  
  I am rejecting this response because: I would still like this to be removed from my credit entirely.. I am unsure what a change of status to "disputed" would possibly do for me.
  
  Sincerely,
  
  *********************

  Business Response

  Date: 06/20/2023

  The consumer's rebuttal is that the credit has not been removed.  We must report accurate information to the credit reporting bureaus.  Our records indicate the charges are valid.  The consumer has not provided information indicating the charges are not valid.   The contract was not signed with Caine & Weiner.  The client, Progressive, must provide the original contract.   Our office will gladly review any documentation provided by the consumer with respect to the policy, vehicle, payment or coverage specifics for this account that *** indicate the creditor's records are not accurate.  The consumer *** contact our office at ************ for additional assistance.

• Initial Complaint

  Date:06/05/2023

  Type:Order Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I am not liable for this debt with progressive, I do not have a contract with Caine & Weiner, they did not provide me with the original contract I requested

  Business Response

  Date: 06/09/2023

  The consumer states that he does not have a contract with Caine & Weiner.  Caine & Weiner is a debt collector.  The debt is for auto insurance with Progressive.  We collect on behalf of our client, Progressive.  Our records indicate that we forwarded the initial letter to the consumer on August 30, 2022, to the address provided by our client, which is the same address included in the complaint.  Records further indicate we attempted to speak to the consumer and the consumer termed the call.   Validation is being sent to the consumer today to the address provided in the complaint.  An original contract would have to be secured through Progressive Insurance.  We will send a request to the credit reporting agencies to mark the account as 'Disputed'.   As a 90-year old company, Caine & Weiner wants to help consumers in any way possible.  We encourage the consumer to call our office at ************ and ask for a manager for further assistance.   We may also be contacted at www.connectcw.com. 

• Initial Complaint

  Date:06/05/2023

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I am not liable for this that with Caine Weiner account number ******** of a balance of $399 opened on april 11 2022 reported on April 30 2023 Because I did not have a signed or written contract with this collection agency that is reporting this information to my credit report. They did not provide me with the signed or written contract is requested. This is against my civil rights and I demand this account be removed immediately from my credit reports

  Business Response

  Date: 06/09/2023

  The consumer states that he does not have a contract with Caine & Weiner.  Caine & Weiner is a debt collector.  The debt is for auto insurance with Progressive.  We collect on behalf of our client, Progressive.  Our records indicate that we forwarded the initial letter to the consumer on April 12, 2022, to the address provided by our client.  Validation was sent to the consumer on February 9, 2023, to the address provided in the complaint.  Validation is being requested again and will be mailed to the address in the complaint.  An original contract would have to be secured through Progressive Insurance.  We will send a request to the credit reporting agencies to mark the account as 'Disputed'.   As a 90-year old company, Caine & Weiner wants to help consumers in any way possible.  We encourage the consumer to call our office at ************ and ask for a manager for further assistance.   We may also be contacted at www.connectcw.com.