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Business Profile

Collection Systems

Caine & Weiner
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BBB Accredited BusinessB Rated by BBB

Complaints

Customer Complaints Summary

  • 2,909 total complaints in the last 3 years.
  • 1,043 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Sort by

Complaint status

Complaint type

  • Initial Complaint

    Date:07/16/2025

    Type:Order Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Im not liable for this debt with Caine & weiner. I do not have a contract with Caine & weiner whos trying to collect his debt I have reported it to my credit. They did not provide me with the original contract as I requested.

  • Initial Complaint

    Date:07/16/2025

    Type:Order Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I am not liable for this debt with Caine & Weiner, I do not have a contract with Caine & Weiner they did not provide me with the original contract as i requested.

  • Initial Complaint

    Date:07/16/2025

    Type:Order Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I am not liable for this debt with 06 progressive, I do not have a contract with CAINE & WEINER, they did not provide me with the original contract as requested.

  • Initial Complaint

    Date:07/16/2025

    Type:Product Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    The collector used robocalls and text messages without my consent.

    Business Response

    Date: 07/18/2025

    Our records indicate the validation letter was sent to the consumer on 04/06/2022 but to a different address than
    what is listed in this complaint. As a courtesy, we have mailed the consumer verification for their review. We have
    noted the dispute on the consumers account. If the consumer requires further assistance, they can call our office
    at ************* or use the E-mail Us option at *****************.

  • Initial Complaint

    Date:07/16/2025

    Type:Billing Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I am writing to formally dispute the account identified by account number *********, which appears on my credit report. This account was opened without my knowledge or consent and is the result of fraudulent activity. I have no recollection of applying for credit or entering into any agreement with COLLECTION.Under 15 U.S.C. 1692g, you are required to provide verification of the debt or a copy of a court judgment if I request it in writing within 30 days. To date, I have not received any documentation, including a signed contract, that confirms I authorized this account. Without such evidence, there is no lawful reason for this account to be associated with my name.Given that this account was opened fraudulently, I am requesting its immediate removal from my credit report and that all collection efforts cease. If you are unable to validate the debt within 30 days, you are obligated to delete the account from my records and stop all further collection attempts.Kindly confirm receipt of this letter and inform me of the actions you will take to resolve this matter.

    Business Response

    Date: 07/28/2025

    We have completed our investigation of this complaint and closed this account as fraud. We will send a request to
    the credit reporting agencies to have this account removed from the consumers credit report. This request may
    take up to 45 days to be reflected on the consumers credit report.

  • Initial Complaint

    Date:07/16/2025

    Type:Order Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I am not liable for this debt with Caine & Weiner. I do not have a contract with Caine & Weiner, they did not provide me with original the original contract as I requested.

  • Initial Complaint

    Date:07/16/2025

    Type:Billing Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I am filing a complaint against Caine & Weiner for reporting a collection account that I do not recognize. I have never had a contractual relationship with this agency, nor have I conducted any business with them. I have no knowledge of the alleged debt, and they have not provided any valid documentation to support their claim.I have formally disputed this with Experian and am now requesting that the BBB assist in resolving this matter. I am asking that Caine & Weiner either provide verifiable proof of the debt, including any original contract bearing my signature, or immediately remove this account from their records and cease all collection activities.This account is damaging my credit and is not a valid debt. I respectfully request the BBB's assistance in investigating and resolving this issue

    Customer Answer

    Date: 07/16/2025

    Uh... I filled a complaint agianst a scammy collection agency that wont communicate with me and your accusing me of being the Scammer?  Like I thought the BBB was supposed to protect the comsumer not protect scammers.   I want this REmoved from my Credit report,. Its Not even legal to be on my credit report as it is a medical debt and under federal law, specifically the changes enacted by the National Consumer Assistance Plan and further clarified by the ************************************ (****), the major credit reporting agencies (Experian, Equifax, and **********) are prohibited from reporting any medical debt. This account appears to violate those terms. I am requesting its immediate deletion under federal law. If the item is not removed within a reasonable timeframe, I will file formal complaints with the ************************************, the ************************, and my State ************************* They have also NOT confirmed that the details of this account aare even accurate and will not respond to my calls or letters requesting conformation of a contract with their company.

    Business Response

    Date: 07/18/2025

    We have completed our investigation of this complaint and closed this account in our office. We will send a
    request to the credit reporting agencies to have this account removed from the consumers credit report. This
    request may take up to 45 days to be reflected on the consumers credit report.

  • Initial Complaint

    Date:07/14/2025

    Type:Order Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I am not liable for this debt with *********** I do not have a contract with **** and Weiner cane and ***** did not provide me with the original contract as I requested

  • Initial Complaint

    Date:07/11/2025

    Type:Order Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Im not liable for this debt with progressive. I dont have a contract with Caine & Weiner. They did not provide me with the original contract as requested.

  • Initial Complaint

    Date:07/11/2025

    Type:Billing Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    This debt originated from a joint account that was closed and settled by the co-borrower.

Caine & Weiner is BBB Accredited.

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