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Business Profile

Collection Systems

Caine & Weiner
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BBB Accredited BusinessB Rated by BBB

Complaints

Customer Complaints Summary

  • 2,909 total complaints in the last 3 years.
  • 1,043 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Sort by

Complaint status

Complaint type

  • Initial Complaint

    Date:07/21/2025

    Type:Order Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I am not liable for this debt with Caine &Weiner *************, I do not have a contract with Caine &Weiner *************, they did not provide me with the original contract as requested.

  • Initial Complaint

    Date:07/21/2025

    Type:Order Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I am not liable for this debt with PROGRESSIVE, I do not have a contract with CAINE WEINER, they did not provide me with the original contract as i requested.Opened Date 10-27-2021 Account Number ********High credit $1,916.00

    Business Response

    Date: 07/22/2025

    We have completed our investigation of this complaint and closed this account as fraud. We will send a request to 
    the credit reporting agencies to have this account removed from the consumers credit report. This request may 
    take up to 45 days to be reflected on the consumers credit report.

  • Initial Complaint

    Date:07/18/2025

    Type:Order Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I am not liable for this debt with ***********. I do not have a contract with CAINE & WEINER, they did not provide me with the original contract as i requested.

  • Initial Complaint

    Date:07/18/2025

    Type:Billing Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I am a victim of identity theft. I am writing to request that you block the following fraudulent information from my credit report. I have no idea how the theft took place. I also have no knowledge of any suspects. I did not receive any money, goods, or services as a result of identity theft. Please let me know if you need any other information from me to block this information from my credit report. Thank you

    Business Response

    Date: 07/21/2025

    We have completed our investigation of this complaint and closed this account as fraud. We will send a request to 
    the credit reporting agencies to have this account removed from the consumers credit report. This request may 
    take up to 45 days to be reflected on the consumers credit report.

  • Initial Complaint

    Date:07/18/2025

    Type:Billing Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I do not have a contract or obligation to pay Caine and weiner. They is trying to collect on a fraudulent account that was open. This is identity theft. I do not have a contract with ********************* either. I am disputing this whole debt. This is a lie that this account is verified and accurate because it is not. I did not do business with either of these companies. To put something on my credit report without my permission even when I disputed this account numerous of times

    Customer Answer

    Date: 07/18/2025

    I do not have the letter on me but it is showing on my credit report Caine and weiner is seeking payment for a debt regarding progressive 

    Business Response

    Date: 07/23/2025

    We have completed our investigation of this complaint and closed this account in our office. We will send a 
    request to the credit reporting agencies to have this account removed from the consumers credit report. This 
    request may take up to 45 days to be reflected on the consumers credit report.

    Customer Answer

    Date: 08/01/2025

     
    Better Business Bureau:

    I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

    Sincerely,

    ******* **********

  • Initial Complaint

    Date:07/18/2025

    Type:Order Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I am not liable with this debt with CAINE & WEINER. I do not have a contract with the collection agency trying to collect and reporting to my credit report. I did not sign any paperwork with the collection agency saying I will pay or owe them any money. They did not provide me with the original contract as requested.

    Customer Answer

    Date: 07/20/2025

    I do not have a Original Contract from this collection agency. I never sign any contract stating that I would be responsible for this debt.

    Business Response

    Date: 07/23/2025

    We have requested verification from the creditor and will mail it to the consumer once it is received. We have 
    noted the dispute on the consumers account. If the consumer requires further assistance, they can call our office 
    at ************* or use the E-mail Us option at *****************.

  • Initial Complaint

    Date:07/18/2025

    Type:Order Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I'm not liable for this debt with ***********. I do not have a contract with *********************************** They did not provide me with original contract as requested.

  • Initial Complaint

    Date:07/18/2025

    Type:Billing Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    My name is ***** ******* and I am reporting fraudulent activity on my credit file. I did not authorize or open the following accounts and believe I am a victim of identity theft. The first is a collection account with ******************** and Weiner opened on July 29 2024 for 2681 dollars. The second is a debt buyer account with Portfolio ******************* opened on January 30 2025 for 8005 dollars. Additionally there have been unauthorized credit inquiries made by ************** and Nowcom ****************** on March 11 2025 and 800 LoanMart CCB on August 20 2024. I have never had any business with these companies and did not apply for any credit with them. I am requesting that these accounts and inquiries be removed and blocked from my credit reports under my rights granted by the Fair Credit Reporting Act and the Identity Theft laws. I have taken steps to protect my identity and filed this report for further investigation.

    Business Response

    Date: 07/21/2025

    We have completed our investigation of this complaint and closed this account as fraud. We will send a request to 
    the credit reporting agencies to have this account removed from the consumers credit report. This request may 
    take up to 45 days to be reflected on the consumers credit report.

  • Initial Complaint

    Date:07/18/2025

    Type:Order Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I am not liable for this debt with PROGRESSIVE. I do not have a contract with CAINE & WEINER. They did not provide me with the original contract as requested.

    Business Response

    Date: 07/21/2025

    We have completed our investigation of this complaint and closed this account as fraud. We will send a request to 
    the credit reporting agencies to have this account removed from the consumers credit report. This request may 
    take up to 45 days to be reflected on the consumers credit report.

  • Initial Complaint

    Date:07/17/2025

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    This is an account with ***********, I have two accounts, both accounts I switched to another insurance since they raised the amount too high for no reason, the one with the biggest amount they charged me more because they added my son with no consent

    Business Response

    Date: 07/18/2025

    We have completed our investigation of this complaint and believe we have accurate consumer and account
    information. We previously mailed the consumer verification on 07/01/2025. We have noted the dispute on the
    consumers account. If the consumer requires further assistance, they can call our office at ************* or use
    the E-mail Us option at *****************.

Caine & Weiner is BBB Accredited.

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