Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:10/29/2022

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I am not aware of this account. I have reached out to ********** Credit ******* and with ***** & ****** to have this account removed from my file and they are always saying the same excuse, which is no longer acceptable. I have filed this as an outcome of Identity ****** Regardless of all actions done on my end, there was no action from ********** Credit ******* Thus, I am reaching out to seek assistance to have ***** & ****** confirm that I have no account with them and that the ********** Credit Bureau can simply remove it from my credit report.

  Business Response

  Date: 12/02/2022

  Business Response /* (1000, 8, 2022/11/16) */
  Our records indicate that we have an account for a ******** *********. However, the address does not match the address provided by the consumer. If the consumer can provide more information, such as a ***** & Weiner account number, we will research and respond accordingly. We encourage the consumer to contact our office at XXX-XXX-XXXX for additional assistance.

• Initial Complaint

  Date:10/28/2022

  Type:Order Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  have reached out to ***** & ******* They have failed to provide proof of validation regarding a debt that does not belong to me. They have furnished this alleged debt on my consumer report and have failed to validate the alleged claim pursuant to Sec. ******** the Fair Debt Collection Practices Act and according ************* you are required by federal law to verify, through the physical verification of the original signed consumer contract, any and all accounts that you post on a credit report. I demand this item be removed from my credit report immediately. ***** & ****** you are furnishing inaccurate and incorrect information to the consumer reporting agencies. The reporting of such inaccurate information has caused severe damage to my character, my reputation, my general mode of living and my ability to obtain credit for personal and house purposes. You and your inaccurate reporting have damaged my livelihood. ** **** Code § ******* - Responsibilities of furnishers of information to consumer reporting agencies (a)Duty of furnishers of information to provide accurate information 1) Prohibition (A)Reporting information with actual knowledge of errors A person shall not furnish any information relating to a consumer to any consumer reporting agency if the person knows or has reasonable cause to believe that the information is inaccurate. Duty: a moral or legal obligation; a responsibility Accurate: correct in all details; exact. Prohibition: a law or regulation forbidding something As Defined by The IRS Even if you didn't receive a Form ******* you must report canceled debt as gross income on your tax return. The IRS Clearly defines a charge off as Gross or Ordinary income, INCOME DOES NOT GET REPORTED ON THE CONSUMER REPORT which in fact makes your reporting of this account inaccurate!

  Business Response

  Date: 11/16/2022

  Business Response /* (1000, 5, 2022/11/11) */
  Our office received an account from the creditor Progressive Insurance with respect to this consumer in May 2022 for recovery of unpaid auto insurance premiums. Initial correspondence was sent to the consumer at that time. There is no record of any mail returns. Please note the balance due is not owed to ***** & Weiner. The client's records indicate coverage was provided for a 2018 Honda Civic on a Progressive account ending in ***** The account was cancelled March of 2022 and the final payment made in February 2022 was insufficient to cover the remaining balance on the file. The creditor, Progressive, still shows the balance as due by the consumer. Our records indicate that verification was forwarded to the consumer in June of this year. I have requested validation for the consumer's perusal. Our office will gladly review any documentation provided by the consumer with respect to the policy, vehicle, payment, or coverage specifics for this account that may indicate the creditor's records are not accurate. We encourage the consumer to contact our office at XXX XXX-XXXX for additional assistance.
  
  
  Consumer Response /* (3000, 7, 2022/11/14) */
  (The consumer indicated he/she DID NOT accept the response from the business.)
  I have reached out to ***** & WEINER. They have failed to provide proof of validation regarding a debt that does not belong to me. They have furnished this alleged debt on my consumer report and have failed to validate the alleged claim pursuant to Sec. 809(b)of the Fair Debt Collection Practices Act and according ************* you are required by federal law to verify, through the physical verification of the original signed consumer contract, any and all accounts that you post on a credit report. I demand this item be removed from my credit report immediately. ***** & WEINER you are furnishing inaccurate and incorrect information to the consumer reporting agencies. The reporting of such inaccurate information has caused severe damage to my character, my reputation, my general mode of living and my ability to obtain credit for personal and house purposes. You and your inaccurate reporting have damaged my livelihood. ** **** Code § ******* - Responsibilities of furnishers of information to consumer reporting agencies (a)Duty of furnishers of information to provide accurate information 1) Prohibition (A)Reporting information with actual knowledge of errors A person shall not furnish any information relating to a consumer to any consumer reporting agency if the person knows or has reasonable cause to believe that the information is inaccurate. Duty: a moral or legal obligation; a responsibility Accurate: correct in all details; exact. Prohibition: a law or regulation forbidding something As Defined by The IRS Even if you didn't receive a Form ******* you must report canceled debt as gross income on your tax return. The IRS Clearly defines a charge off as Gross or Ordinary income, INCOME DOES NOT GET REPORTED ON THE CONSUMER REPORT which in fact makes your reporting of this account inaccurate!
  
  
  Business Response /* (4000, 10, 2022/11/16) */
  As stated in our original response, our records indicate validation was sent to the consumer. It was reforwarded on the 14th for the consumer's perusal. The original contract was not with ***** & Weiner. The original contract was with Progressive and Progressive forwarded the file to collections. The consumer should contact Progressive to obtain the original contractual agreement signed with Progressive. The file is currently in a 'Disputed' status. Credit reporting will stop while the account is being researched. if research indicates the debt is valid the credit bureaus will be updated accordingly.
  
  
  Consumer Response /* (4200, 12, 2022/11/16) */
  (The consumer indicated he/she DID NOT accept the response from the business.)
  Please remove from my credit report. I have no contract with ***** and weiner and they cannot provide any validation of the debt with my signature. They only provide a statement . violated your rights under the ****** The reporting of such inaccurate information has caused severe damage to my character, my reputation, my general mode of living and my ability to obtain credit for personal and house purposes. You and your inaccurate reporting have damaged my livelihood. ** **** Code § ******* - Responsibilities of furnishers of information to consumer. Legal actions will be taken against ***** and weiner

• Initial Complaint

  Date:10/28/2022

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I do not have a contract with ***** & ******* I am not liable for collection of this debt from ************ I am certainly not responsible for this debt. I have sent multiple letters to ***** & ****** with no response back. I have also sent a request for ******** by ******* due to their failure to respond and will now follow up with a complaint to the ***** I demand that this ********** information be removed from my credit report immediately.

  Business Response

  Date: 12/08/2022

  Business Response /* (1000, 5, 2022/11/11) */
  Our office received an account from the creditor ********************* with respect to this consumer in January 2022 for recovery of unpaid auto insurance premiums. Initial correspondence was sent to the consumer at that time. Please note the balance due is not owed to ***** & Weiner. ***** & Weiner does not buy debt, we collect on behalf of our client, **********e. The client's records indicate coverage was provided for a ********************************************************* ***** The account was cancelled November of 2021 and the final payment made in August of 2021 was insufficient to cover the remaining balance on the file. Records indicate the consumer set up payments with our office then decided would rather pay **********e. Our records indicate that validation was forwarded to the consumer in August of 2022. However, due to the unfortunate hurricane situation collection efforts were halted on the account. Our office will gladly review any documentation provided by the consumer with respect to the policy, vehicle, payment, or coverage specifics for this account that may indicate the creditor's records are not accurate. We encourage the consumer to contact our office at XXX XXX-XXXX for additional assistance.

• Initial Complaint

  Date:10/25/2022

  Type:Order Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  While reviewing my credit recently I found a collection from ***** and Weiner. I sent a letter disputing this account as I have never contracted with this company. In my letter I requested proof of validity as well as method of verification . Neither has been provided to date. I am planning to file a complaint with CFPB since requested information has not been received.

  Business Response

  Date: 11/17/2022

  Business Response /* (1000, 5, 2022/11/02) */
  Our office received an account from the creditor, *********************, with respect to this consumer in April of 2020 for recovery of unpaid auto insurance premiums. Please note the balance due is not owed to ***** & Weiner. Initial correspondence was sent to the consumer at that time. There is no record of any mail return. System notes do not reflect any attempts by the consumer to reach our office. Our office initiated several calls to the consumer but the line was disconnected. Our records indicate that the creditor still shows the balance as due by the consumer. The *********** policy was cancelled in February 2020. Creditor records indicate coverage was provided for a 2012 ************ and a 2019 ************* on a *********** policy ending in **** and that a payment made in December 2019 was insufficient to cover the premium balance due at the time of cancellation. Our records indicate that the requested validation was forwarded to the consumer on several occasions. As a courtesy, another copy of validation is being forwarded to the consumer. If the consumer believes this information to be incorrect, our office will gladly review any documentation provided by the consumer with respect to the policy, vehicle, payment or coverage specifics for this account that may indicate the creditor's records are not accurate. We welcome the opportunity to speak with the consumer. The consumer may contact our office at XXX- XXX-XXXX for additional assistance.