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Business Profile

Collection Systems

Caine & Weiner
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BBB Accredited BusinessB Rated by BBB

Complaints

Customer Complaints Summary

  • 2,909 total complaints in the last 3 years.
  • 1,043 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Sort by

Complaint status

Complaint type

  • Initial Complaint

    Date:07/28/2025

    Type:Order Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I am not liable for this debt with Caine&Weiner. I do not have a contract with Caine&Weiner they did not provide me with theoriginal contract as I requested.

  • Initial Complaint

    Date:07/25/2025

    Type:Order Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I'm not liable for this debt with CAINE & WEINER. I do not have a contract with this debt collection agency. They have not provided the original contract as requested.

    Customer Answer

    Date: 07/28/2025

    This debt does not belong to me and I am issuing a complaint as it is still on my credit report. 

    Business Response

    Date: 07/30/2025

    We have completed our investigation of this complaint and closed this account in our office. We will send a
    request to the credit reporting agencies to have this account removed from the consumers credit report. This
    request may take up to 45 days to be reflected on the consumers credit report.

    Customer Answer

    Date: 07/30/2025

     
    Better Business Bureau:

    I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

    Sincerely,

    ****** Childs

  • Initial Complaint

    Date:07/25/2025

    Type:Billing Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    COLLECTION AGENCY is violating the Customer Name, they removed it from one bureau and did not removed it from rest of the bureaus.

    Business Response

    Date: 07/28/2025

    We have completed our investigation of this complaint and closed this account in our office. We will send a
    request to the credit reporting agencies to have this account removed from the consumers credit report. This
    request may take up to 45 days to be reflected on the consumers credit report.

  • Initial Complaint

    Date:07/25/2025

    Type:Billing Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    The balance includes unauthorized fees and interest that were not part of the agreement.

    Business Response

    Date: 07/31/2025

    Creditor records continue to indicate this is a commercial debt with a personal guarantor, and that the balance assigned to our office is accurate.  We have received no correspondence from the business nor any individual that would indicate that creditor records are inaccurate.  The creditor authorized legal recovery efforts against the business.  We strongly encourage contact with our office at ************ or ************************************************************************************************* for further assistance.

  • Initial Complaint

    Date:07/24/2025

    Type:Order Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I am not liable for this debt with PROGRESSIVE. I do not have a contract with CAINE & WEINER, they did not provide me with the original contract as I requested.

    Customer Answer

    Date: 07/24/2025


    Dear ******* *.,

    I would like to clarify that I have never had any contract with Caine & Weiner. They have placed a collection debt under my name, and what I am requesting is that this debt be removed from my record or that they provide some proof or the original contract that supports it. I appreciate your attention and look forward to your response.

    Sincerely,
    **** **** *******

    Business Response

    Date: 07/28/2025

    We have completed our investigation of this complaint and closed this account in our office. We will send a
    request to the credit reporting agencies to have this account removed from the consumers credit report. This
    request may take up to 45 days to be reflected on the consumers credit report.

  • Initial Complaint

    Date:07/24/2025

    Type:Order Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I am not liable for this debt with PROGRESSIVE, I do not have a contract with CAINE & WEINER They did not provide me with the original contract as requested.

  • Initial Complaint

    Date:07/23/2025

    Type:Order Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I am not liable for this debt with CAINE & WEINER, I do not have a contract with CAINE & WEINER, they did not provide me with original contract as I requested

  • Initial Complaint

    Date:07/23/2025

    Type:Order Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I am not liable for this debt with charter communications, I do not have a contract with the collection agency with Caine & Weiner, they did not provide me with the original contract I requested.

  • Initial Complaint

    Date:07/23/2025

    Type:Billing Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    The item was re-aged to extend its reporting period, which is a violation of credit reporting laws.

    Business Response

    Date: 07/23/2025

    We have completed our investigation of this complaint and closed this account in our office. We will send a
    request to the credit reporting agencies to have this account removed from the consumers credit report. This
    request may take up to 45 days to be reflected on the consumers credit report.

  • Initial Complaint

    Date:07/21/2025

    Type:Order Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I am not liable for this debt with Caine and Weiner. I do not have contract with Caine and Weiner. they did not provide me with the original contract as I requested. I haven't sign any contract with them also.

    Customer Answer

    Date: 07/21/2025

    I don't have any signed contract and also I asked them original contract never provide me back just they say you can pay on the phone. never provide any documents to me 

    Business Response

    Date: 07/23/2025

    We have completed our investigation of this complaint and believe we have accurate consumer and account 
    information. We will mail the consumer verification. We have noted the dispute on the consumers account. If the 
    consumer requires further assistance, they can call our office at ************* or use the E-mail Us option at 
    *****************.

Caine & Weiner is BBB Accredited.

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