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Business Profile

Collection Systems

Caine & Weiner
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BBB Accredited BusinessB Rated by BBB

Complaints

Customer Complaints Summary

  • 2,901 total complaints in the last 3 years.
  • 1,047 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Sort by

Complaint status

Complaint type

  • Initial Complaint

    Date:07/08/2025

    Type:Billing Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I recently checked my credit report and found a collection account reported by **********************, account ending in ******, opened on May 2, 2022, with a balance of $601.I do not recognize this account and never had any dealings with this company. I believe this is a result of identity theft.I am requesting that Caine & Weiner investigate this matter and remove this fraudulent account from my credit file. Please provide written confirmation once it has been resolved.

    Business Response

    Date: 07/09/2025

    We have completed our investigation of this complaint and closed this account as fraud. We will send a request to
    the credit reporting agencies to have this account removed from the consumers credit report. This request may
    take up to 45 days to be reflected on the consumers credit report.

  • Initial Complaint

    Date:07/07/2025

    Type:Order Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I am not liable for this debt with ***********. I do not have a contract with Caine & Weiner, they did not provide me with the original contract as i requested.

    Customer Answer

    Date: 07/07/2025

    I called them, we was on the phone.

    Business Response

    Date: 07/09/2025

    We have completed our investigation of this complaint and believe we have accurate consumer and account
    information. We previously mailed the consumer verification on 07/01/25. We have noted the dispute on the
    consumers account. If the consumer requires further assistance, they can call our office at ************* or use
    the E-mail Us option at *****************.

  • Initial Complaint

    Date:07/07/2025

    Type:Order Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Im not liable for this debt with ***********. I do not have a contract with Caine & Weiner. They did not provide me with the original contract as requested

  • Initial Complaint

    Date:07/07/2025

    Type:Billing Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    To Whom It May Concern, I am disputing an invalid account reported by ******************** and Weiner on my credit report. This account is inaccurate, unverified, and violates the Fair Credit Reporting ACT (FCRA). Since it does not meet the legal standards for reporting, I request its immediate removal. If the furnisher cannot provide proper validation, it must be deleted per federal ****** Whom It May Concern, I am disputing the account reported by ******************** and Weiner on my credit report. This account is inaccurate, unverified, and in violation of the Fair Credit Reporting Act (FCRA).Under U.S. Code 1681i and 1681s-2, you are required to verify accuracy of any information reported. Since this account has not been properly validated and does not meet legal reporting standards, I am demanding its removal from my credit file immediately.Failure to comply will be considered a continued violation of federal law.

    Business Response

    Date: 07/09/2025

    We have completed our investigation of this complaint and closed this account in our office. 

  • Initial Complaint

    Date:07/07/2025

    Type:Delivery Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    This debt includes charges for electronic delivery services that failed due to server issues.

    Business Response

    Date: 07/08/2025

    We have requested verification from the creditor and will mail it to the consumer once it is received. We have
    noted the dispute on the consumers account. If the consumer requires further assistance, they can call our office
    at ************* or use the E-mail Us option at *****************.

  • Initial Complaint

    Date:07/07/2025

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    The creditor reported non-payment after I submitted a settlement offer still under review.

    Business Response

    Date: 07/08/2025

    We have completed our investigation of this complaint and closed this account in our office. We will send a
    request to the credit reporting agencies to have this account removed from the consumers credit report. This
    request may take up to 45 days to be reflected on the consumers credit report.

  • Initial Complaint

    Date:07/03/2025

    Type:Billing Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I honestly dont get why CAINE & WEINER is reporting this debt under my name because I dont owe them anything. I never signed anything with them, and when I asked for a copy of the original application, they didnt even bother to provide it. Its frustrating because this is hurting my credit for no reason, and its just not fair. How can they just put something on my report without any proof?Account No: 2091 Amount Disputed: $754

    Business Response

    Date: 07/07/2025

    We have completed our investigation of this complaint and closed this account in our office. We will send a 
    request to the credit reporting agencies to have this account removed from the consumers credit report. This 
    request may take up to 45 days to be reflected on the consumers credit report.

  • Initial Complaint

    Date:07/02/2025

    Type:Billing Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    This month, I reviewed my credit report and found a collection account with **********************, account number ending in ********, opened on January 4, 2022. I do not recognize this account and believe it may be the result of identity theft. I never opened or authorized this account. I respectfully request a full investigation and the removal of this inaccurate information from my credit file.

    Business Response

    Date: 07/03/2025

    We have completed our investigation of this complaint and closed this account in our office. We will send a 
    request to the credit reporting agencies to have this account removed from the consumers credit report. This 
    request may take up to 45 days to be reflected on the consumers credit report.

  • Initial Complaint

    Date:07/02/2025

    Type:Billing Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I am filing a formal complaint against ***** ****** of Caine & Weiner, a debt collection agency.A past-due car insurance payment from 2023 was mistakenly unpaid due to bills being sent to an old address.Upon receiving suspicious communications from Caine & Weiner, I directly contacted the original creditor (the insurance provider) to confirm the debt.I paid the full outstanding balance directly to the original company and received a receipt and confirmation from them.I informed the collector of the payment and provided written proof, including correspondence from the creditor.Despite this, ***** ****** continues to contact and harass me, now claiming that the payment I made was for a previous year (2022) under the same account, which is false.On 6/27, I issued a formal cease and desist letter via email.After receiving the cease and desist, Caine & Weiner violated the *** Act by using "unfair or deceptive acts or practices in or affecting commerce" (Section 5 of the *** Act, 15 U.S.C. 45).This conduct is harassing, misleading, and in violation of my rights.

    Business Response

    Date: 07/21/2025

    Our office received the account from the creditor on 6/6/25.  Upon receipt of an email from the business on 6/13/25 regarding payment details, our office reached out to the creditor for verification.  On 6/30/25 our office received confirmation from the creditor that the balance had been paid in full and our file was closed accordingly.   We can be reached at ************ or ************************************************************************************************* for further assistance.

  • Initial Complaint

    Date:07/01/2025

    Type:Billing Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I believe this account has been assigned to me in error, as I am not liable for the debt in question.I have no contractual obligation with CAINE & WEINER and have never received any documentation to substantiate the validity of this debt, despite my formal requests for verification. I specifically asked to review the original application or contract related to this alleged debt. Since CAINE & WEINER has been unable to provide this documentation, I assert that the debt is not mine and should not be associated with my records.I kindly request the removal of this erroneous collection from my account and an acknowledgment of this resolution in writing. Thank you for your attention to this matter.

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