Complaints

This profile includes complaints for HelloTech's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

close

Find a Location

HelloTech has 2 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

BBB accredited

Near

Country

USUnited States

Please enter a valid location.

Filter

• 

  HelloTech

  2450 Colorado Ave Ste 100E Santa Monica, CA 90404-5535

• 

  HelloTech

  Cincinnati and surrounding area Cincinnati, OH 45202

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:09/07/2023

  Type:Customer Service Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I am no longer needing this service. I could not cancel online.

  Business Response

  Date: 09/08/2023

  First, we would like to apologize for your experience with HelloTech thus far. After reviewing your account, we see that the order on May 6th, 2023 was self-booked and the membership was self-initiated, which you received a $60 discount. 
  
  Being that the amount you paid in membership fees was equal to the amount you saved in membership discounts, we have canceled your membership.
  
  

• Initial Complaint

  Date:09/07/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I requested a tech to come to my home to hide tv wires and paid over $200 to do so. The tech came to my home and told me that there wasnt anything he could do and left. At that time I was under the impression that it was a one time fee. It was until I was charged on my credit card the next month another fee for a subscription and when I went online to cancel, it stated that it was beyond 30 days so I couldnt cancel it. I wrote them immediately and got no response. This is misleading and unethical practice and I want this cancelled immediately. The young technician was polite and nice enough but that was not worth even what I paid in that over $230 charge!! (Much less that recurring subscription fee!) I want a refund for the subscription charges and for you to cancel the subscription immediately and entirely. In addition, I want there to be no derogatory citations to any credit agency or have anything derogatory mentioned on my credit report.

  Business Response

  Date: 09/08/2023

  First, we would like to apologize for your experience with HelloTech thus far. After reviewing your account, we see that the order on June 20th, 2023 was self-booked and the membership was self-initiated.
  
  Being that you did not receive any membership discounts on your order, we have refunded and canceled your membership.
  
  

• Initial Complaint

  Date:09/01/2023

  Type:Sales and Advertising Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I am writing because Hellotech enrolled me into a one-year contract without my consent or knowledge. I used the company to find a handyman in May, 2023 after buying a home. After the one-time work was done, Hellotech continued to charge me $14.99 a month with the latest charge coming in on August 15th.I have tried numerous times to cancel my "membership" directly on their site and by contacting their support on numerous occasions. They keep refusing to and claiming I agreed to a contract which I didn't.Resolution - I would like my account cancelled ASAP, and all future charges stopped. Under no circumstances would I ever sign a one-year contract when I only had one job for the company.

  Business Response

  Date: 09/08/2023

  First, we would like to apologize for your experience with HelloTech thus far. After reviewing your account, we see that the order on May 16th, 2023, was self-booked, and the membership was self-initiated, for which you received a $60 discount. 
  
  Since the amount you paid in membership fees was equal to the amount you saved in membership discounts, we canceled your membership.

• Initial Complaint

  Date:08/31/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  We ****** up with Hello Tech and paid with an ''A'' credit card. We called to make an appointment for services, the rep ****** us up for a new membership and said he canceled the other one, we paid with ''B'' credit card. In Oct 2022 we called again for a service and asked to cancel one of the accounts as they were charging both credit cards, the representative told us "a representative will call you back". No body did. In November 2022 we called our credit card company to file a dispute, unfortunately we were unable to follow up due to a shortage of employees in our business. Today August 31, 2023 we called Hello Tech and requested the cancellation of both accounts, the representative told us that both accounts would be canceled... again!. We requested the refund and the rep said she spoke to one of her managers about the refund and he told her that ''we can just placed the request for the refund but it will still be subject for an approval and since this will be subject for an approval, it may be approved or declined''. We are calling credit companies ''A'' and ''B'' today August 31, 2023 for help in blocking this company.

  Business Response

  Date: 09/08/2023

  First, we would like to apologize for your experience with HelloTech thus far. Unfortunately we were not able to locate your account from the customer information provided. 
  
  Please reach out to us at ********************************** and ask for ******* for further assistance.

  Customer Answer

  Date: 09/15/2023

   
  Complaint: 20551079
  
  Here are the last 4 digits of the credit cards, **** and ****. If you like more information please send an email address, thanks.

  
  Sincerely,
  
  ***** P

  Business Response

  Date: 09/25/2023

  Thank you for getting back to me. Unfortunately, we cannot locate account information based on the last four digits of a card, as there are multiple cards with the same last four. Additionally, we cant email you as we cant locate your account with the information provided. 
  
  Please send an email and ask to speak with ******* as soon as you can.
  
  

• Initial Complaint

  Date:08/28/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I advise against using Hello Tech for service-related issues. I contacted them on August 10th to set up a dual monitor in my home office. Despite this, I faced problems connecting it to the docking station. On August 13th, they sent a technician who was incredibly rude and dismissive of my preferences for the job. After calling ************ to escalate the matter, I was promised a follow-up, which never came even after 14 days. Upon calling again, the lady on the line abruptly hung up. When I requested a refund, my request was not honored. It seems I'll have to pursue a bank dispute or legal action to recoup the $97 I paid for the incomplete work. My recommendation is to avoid Hello Tech, as others might have a similar experience.

  Business Response

  Date: 08/28/2023

  First, we would like to apologize for your experience with HelloTech thus far. After reviewing your account, we see that a refund was started on our end and that you should have received an email notification confirming this information. 
  
  Should you have any questions, please do not hesitate to contact us at **********************************.
  
  

• Initial Complaint

  Date:08/15/2023

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I called this company July 2023 about a home TV mount service. I was told by the representative that I need to pay a fee to enjoy the discounted tv mount service charge. I was not aware that this fee is a one year commitment for HelloTechs membership. I tried to cancel this membership and was told that I have to pay the remaining 11 month membership dues, or stay on the membership for the remaining term.I feel like its fraud and very disappointing. I would like to cancel this membership service without having to pay the penalty. I explained my situation and my request was denied.

  Business Response

  Date: 08/21/2023

  First, we would like to apologize for your experience with HelloTech thus far. After reviewing your account, we see that you asked if the membership was for one year, to which our customer service representative responded, "Yes, it's a monthly membership for one year."
  
  Should you have any questions, please feel free to reach out to us at **********************************.
  
  

  Customer Answer

  Date: 08/22/2023

   
  Complaint: 20472724
  
  I am rejecting this response because: At the time of talking to the customer representative of **********************, I was not advised this would be a one year membership commitment. 
  
  Sincerely,
  
  ***********

  Business Response

  Date: 08/28/2023

  Thank you for that. When setting up the service for the ** mounting service, you asked our customer service representative if the plan would auto-renew the following year, to which they stated it would not. Either way, your membership was canceled.

  Customer Answer

  Date: 08/29/2023

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  Lei Ji

• Initial Complaint

  Date:08/15/2023

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I HAD REQUESTED A TV MOUNTING SERVICE ON 6/21/2023 WHICH WAS COMPLETED FOR A COST. THEY HAVE A MISLEADING PLAN THAT THEY MAKE ME SIGN UP FOR WITHOUT THE OPTION TO CANCEL MEMBERSHIP AND CONSISTENTLY CHARGE ME A MEMBERSHIP FEE EACH MONTH WHEN I DO'NT USE ANY OF THEIR SERVICES. UPON REQUESTING A CANCELLATION OF MEMBERSHIP AND A REFUND, THEY MENTIONED THEY ARE UNABLE TO REFUND ME AND WILL CONTINUE TO CHARGE ME FOR A YEAR.

  Business Response

  Date: 08/21/2023

  First, we would like to apologize for your experience with HelloTech thus far. After reviewing your account, we see that your order was self-booked, and the membership was self-initiated. Since the amount you saved in discounts was equal to the amount you paid in membership fees, we canceled your membership. 
  
  Should you have any further questions, please feel free to reach out to us at **********************************.
  
  

• Initial Complaint

  Date:08/07/2023

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Order #******* I scheduled an appointment for a TV mounting service. My appointment was scheduled for 9 AM in which the technician was *************************************************** of him having trouble with being late. Once he arrived, he ignored my details by stating that I had lag bolts already secured on the left side of the bracket and that the right side I had issues finding studs for. He immediately starts drilling holes aimlessly on the left side and I had to stop him because I stated those bolts were already secured. He responded with, "oh, my bad." He then proceeds to start drilling more holes in the right side of my wall at different heights and pounding on the walls looking for a beam. I kept stating that the whole reason for requesting this service was so that this would not happen. He continued to unmount the bracket from the right side and let it skid across the wall scraping it and leaving black marks. He then proceeded to drill additional holes in the wall and make more of a mess at which point he stated that he was confused and left without patching any holes or cleaning. I contacted customer service who stated that they would create a ticket with the damage claim department and that they cannot create a refund directly. I was told by the claims agent as follows: "No worries. I can issue a refund for the order and then reimburse you for the difference.Would you prefer to receive your reimbursement via PayPal or ACH? Both take about 1 - 2 weeks, so it's really just a matter of preference."However, I was forwarded a settlement form stating that I would only receive "single lump-sum payment of $38.10".

  Business Response

  Date: 08/21/2023

  First, we would like to apologize for your experience with HelloTech thus far. After reviewing your account, we see that you requested $215 for the order and to be able to cover the amount to patch the holes. We also see that you didnt pay $215 for the order. You paid $176.90. The holes in the wall are about pin size, something spackle could cover, which can be found for as low as $2.98 at Amazon or ******** A quart of paint from ********** would have cost $28.98, which, again, is enough to cover the work needed.
  
  Perhaps what you were asking for was to have the order refunded and receive the amount to have someone come and fix the wall. However, that is not what was understood being that you asked requested $215, which is $38 more than what you paid.
  
  If you still need help with your claim or have decided to have someone repair the wall, please feel free to bring those concerns up with the claims agent. 
  
  Should you need further assistance, please do not hesitate to contact us at **********************************

• Initial Complaint

  Date:08/01/2023

  Type:Delivery Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  A believed technician was hired to mount a flat ***** TV along with the mount.The believed technician who was present with a companion began drilling holes in the bedroom wall without observing any type of instrument to target the studs in the wall.Photos were taken and submitted to the company which was confirmed received ( email uploaded with photos ). No response received for restitution if the cost of damages to the wall.Hopefully a settlement can be completed.

  Business Response

  Date: 08/07/2023

  First, we would like to apologize for your experience with HelloTech thus far. Using the information allotted to us, we could not locate your account. Please contact us at ********************************** to get help. A damage claim will need to be started. Once you have filled out the necessary information, someone from the claims team will contact you. 
  
  Should you have any further questions, please do not hesitate to contact us at **********************************.

• Initial Complaint

  Date:08/01/2023

  Type:Order Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I needed tech help once, I was told $69 for a home visit. Later an additional $19 was put on my card. I just thought I was charged for additional services since he gave advice on more than one issue. Now I find out since I didnt cancel within 30 days (I didnt since I didnt know I had a membership). So now I have to pay the monthly fee for a year. **************** was snarky. Im so disappointed. This company needs to be more up front about their membership for a full year, no exceptions felt like a bait and switch.

  Business Response

  Date: 08/07/2023

  First, we would like to apologize for your experience with HelloTech thus far. After reviewing your account, we see that the order was self-booked, and the annual membership was self-initiated. Our membership is designed to offer our customers discounts on our services and benefits only allotted to members. Since the amount you received in membership discounts is less than the amount you paid in membership fees, we have canceled your membership.
  
  Should you have any questions, please do not hesitate to reach out to us at ***********************************