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Computer Services
McAfee, LLCThis business is NOT BBB Accredited.
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Reviews
Customer Review Ratings
1.02/5 stars
Average of 133 Customer Reviews
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Review fromKathy W
Date: 10/27/2023
1 starI had been using the free McAfee for years, I tried a "free" upgrade TRISL got 60 days. I was supposed to have been offered a chance to continue it after the trial was over. In stead I received a notice thanking me for buy the next month for an extremely high price. After a LONG and annoying phone call, they decided to refund me. Nest: a month later I was sent an email thanking me for buying their most expensive service charged to me. I contacted my lawyer. I had to cancel my credit card due to fraud of McAfee. McAfee is a fraudulent thief in my opinion.McAfee, LLC
Date: 11/16/2023
Dear *****,This is *************************, with McAfee's Executive Customer Assistance Team. Thank you for your review.Trial versions of McAfee software are subject to the McAfee License Agreement and Auto-Renewal Policy terms that are outlined in the offer details. Customers must accept the terms to prior to the completion of the order for the trial. We are happy that you were able to reach our support team for assistance, but saddened that you were unhappy with your experience. If you have any additional questions or concerns, please feel free to contact me directly.Sincerely,*************************** Customer Assistance **************************Review fromGina W
Date: 10/23/2023
1 starMcAfee products do not work. For one year I've had a subscription and it has not worked. Once a week for hours each time I have been on the phone or chat with McAfee trying to get it to work, it does not work to date. I paid for a service that does not work and am told each week by McAfee my case has been esculated and they will contact me to fix the issue but over the past year they do not contact me to fix their issues.McAfee, LLC
Date: 11/16/2023
Dear ****,This is *************************, with McAfee's Executive Customer Assistance Team. Thank you for your review.We sincerely apologize for the experience you have had with our software. I have reached out to you directly to speak further regarding the matter. I look forward to hearing from you.*********,************************* Executive Customer Assistance Team **********************Review fromDorothy D
Date: 10/21/2023
1 starThe alleged technician ********************* got angry with me when my husband called to verify if he was legitimateMcAfee, LLC
Date: 10/30/2023
Dear Mrs. *************** Thank you for your review. We are unable to locate any support contact records associated with the contact information provided to the Better Business Bureau. Please see my email correspondence for more information. If you have any further questions, I can be reached using the contact details noted in that email.Sincerely, *************************** Executive Customer Assistance Team, **********************Review fromAndrea M
Date: 10/18/2023
1 starI was charged $149.99 for a subscription renewal I didn't order. I thought it was fraud so I filed a complaint with my CC co. They recently concluded that it wasn't fraud. I called McAfee support, but couldn't understand 95% of what the agent said, so I don't know how it ended, except that the subscription is still in force and the request was resolved according to an e-mail I got while the phone conversation was still ongoing.I reached out to the community forum due to the communication issue and was contacted by an agent who set up a time for a phone call that never happened. I got a third "resolved" e-mail before the phone appointment time. If they refuse to cancel and refund the remainder because it's past the 30-day refund window, why don't they just say so? I'm so tired of the run-around. I'm retired and really can't afford this charge but I guess I'm stuck with it. I'll never touch their products again.Review fromJoe C
Date: 10/16/2023
1 starI elected not to renew my subscription but this company continues to harass me with unwanted e-mails of renewal notices and threats of viruses, malware, etc. and have done so for over a year. They have even sent alarming pop-*** on my computer warning me of potential computer issues if I do not renew. Tired of being harassed.McAfee, LLC
Date: 10/30/2023
Dear ********************, Thank you for your review. If you are receiving official McAfee emails, you can unsubscribe from our website, *****************************************. However, we have concerns that the emails you are receiving may not be official McAfee emails. McAfee sends occasional emails to subscribed users, but not at the frequency described. Additionally, McAfee will only send you alerts to your desktop if you have the software installed on the device. Please see my email correspondence for more information. If you have any further questions, I can be reached using the contact details noted in that email.Sincerely, ***************************, Executive Customer Assistance Team, **********************Review fromBill C
Date: 10/15/2023
1 starI uninstalled all McAfee products from my PC after a fresh install of Windows 11. While trying to install my normal programs I keep getting an alert that the firewall cannot be configured because McAfee Firewall is installed. There are no McAfee products visible in my Add/Remove Programs list. I downloaded and ran their software removal tool, ran it, and then rebooted my machine as instructed. The problem still persists and the McAfee Firewall is still blocking programs. My computer has been hijacked by their firewall. This is malware. The BBB still giving them an A+ rating. That shows that the BBB is being dishonest. Look at the customer reviews! 145 reviews with a 1 star rating! I guarantee it would be less than one star if they offered a 0 stars option. GET IT TOGETHER BBB! You are misleading consumers!McAfee, LLC
Date: 10/17/2023
Dear **************,My name is *************************. I am on the Executive Customer Assistance Team at **********************. I have contacted you directly by email with information specific to your concerns. If you have any additional questions in the future regarding this complaint, please feel free reply to reach me directly using the contact info in my email signature. I am available Monday-Friday, from 7am to 4pm Central Time (US).Thank you for contacting McAfee.Sincerely,*************************Review fromJan M
Date: 10/02/2023
1 starI was charged for a McAfee account that was not mine. My credit card was charged $119.06 so I called them to inquire about the charge. The customer service rep looked at my account and saw that the service was not tied to my account. When I asked whose account it was, he was unable to locate the information. I asked him to look and see if the account was for my deceased husband and gave them his name. He said he didn't see anything under that name. He then told me I should contact the credit card company for an "order number". When I called the credit card company I was told there wasn't an order number available so I had to lodge a dispute. I was recently informed my dispute was not accepted because the account was under my deceased husband's name. It has been almost 2 years since he died and I contacted McAfee immediately after the charge appeared on my credit card. I do not think I should have to pay for an account for someone who is dead and I believe I took the necessary steps to resolve the issue.McAfee, LLC
Date: 10/09/2023
Dear ***,This is *************************, with McAfee's Executive Customer Assistance Team. Thank you for your review.We're sorry to hear about this experience. I will be reaching out to you directly, using the contact information provided in this review, to reach you regarding your issue. I look forward to assisting you.*********,************************* Executive Customer Assistance Team **********************Review fromcatherine c
Date: 09/29/2023
1 starfor some reason I have 3 accountants ask for refund because they do not cover windows 7 they only inverse me for 1 and said the others were 1 month to old would not let me talk to a manager said can not do that this is a very bad company never do business with themMcAfee, LLC
Date: 10/04/2023
Dear **************,My name is *************************. I am on the Executive Customer Assistance Team at **********************. I want to thank you for working with me regarding your concerns.I am not able to provide any account details publicly, but I have contacted you directly by email with information specific to your account. If you have any additional concerns in the future regarding this complaint, please feel free reply to reach me directly using the contact info in my email signature. I am available Monday-Friday, from 7am to 4pm Central Time (US).Thank you for contacting McAfee.Sincerely,*************************Review fromRandy R
Date: 09/27/2023
1 starI have problem with McAfee software resolving a threat in a timely manner. I have bee though extended hold times and failure to resolve the issue. This has all occurred after the 60 day refund time limit for automatic renewal. Their response is on their own time and s does not take into consideration the customer's time constraints.McAfee, LLC
Date: 10/05/2023
Dear *****,This is *************************, with McAfee's Executive Customer Assistance Team. Thank you for your review.After review of our records, your issue has been escalated to our higher tier technical support team for further evaluation. We sincerely apologize for the delayed resolution, and hope to bring the matter to a close soon. I will be reaching out to you directly regarding your case, once I have received more information from our technical support team.Sincerely,************************* Executive Customer Assistance Team **********************Review fromBailee V
Date: 09/26/2023
1 starDO NOT USE MCAFEE. they were trying to charge me a $145 auto renewal. When i called saying i wanted to cancel the customer service rep was bullying me into not cancelling and saying he couldnt and called me stupid and all sorts of things. I got so angry I hung up and logged onto the website and easily cancelled. Ive been trying to speak with a supervisor for TWO DAYS stating they will call me back.McAfee, LLC
Date: 10/10/2023
Dear ******,This is *************************, with McAfee's Executive Customer Assistance Team. Thank you for your review.We have conducted an investigation on your recent support experience, and I will be in contact with you regarding the findings. We sincerely apologize for any inconvenience you have endured.Best Regards,************************* Executive Customer Assistance Team **********************
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