Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:08/21/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  McAfee updated my account to Ultimate and took money from my credit card without my permission. I called the company Friday, Aug 15, 2025 to get a refund . Was told it would be refunded but the service person was so aggrasive I hung up on him. I checked today and I havent recieved a refund. I am 70 years old and am afraid to call their help line again after the abuse I was subjected too then

  Business Response

  Date: 08/25/2025

  Hello, 
  
  My name is ***** **********. I am on the Executive Customer Assistance Team at **********************. I have received your case with the Better Business Bureau and would like to get in touch with you regarding your concerns. I have tried to contact you by phone and email, but I was not able to reach you.
  
  Please feel free to reply to my email correspondence. I am available Monday-Friday, from 9am to 6pm Central Time (**).
  
  Best Regards,

  Kalid Abdurahman 

• Initial Complaint

  Date:08/15/2025

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On August 13 2025 McAfee used an auto enroll to charge me $85 to enroll in cyber protection for the following year. The computer in question was purchased through ****** with no notification that they auto renewal was turned on. I received multiple emails warning me of my impending expiration, with no indication that auto renewal was possible. McAfee then charged a renewal fee, somehow using an expired credit card that Discover honored. I have other options and had no desire to continue with the service they provided, but honestly given the number of emails sent reminding me to renew my service I also had no reason to double check and see if a ****** supplied subscription could be charged to the card with which the computer was purchased, especially given the card had expired in the ensuing year.

  Business Response

  Date: 08/18/2025

  Dear Mr. ************************* name is ****** *******.  I am on the Executive Customer Assistance Team at **********************. I want to thank you for working with me regarding your concerns. 
  I am not able to provide any account details publicly, but I have contacted you directly by email with information specific to your account. If you have any additional concerns in the future regarding this complaint, please feel free to reply to my email.

  
  Thank you for contacting McAfee. 
  Sincerely, 
  ****** *******

• Initial Complaint

  Date:08/03/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  1.I availed Anti-virus Service of a company called McAfee, with address given as under, in the year 2024 by paying its full fee for the year.McAfee, ******************************************, Telephone Number: ************ and ************,Email: ******************************************** and **************************** June 05, 2025, I received a notice from McAfee that it would renew my subscription in 60 days for another year. Copy of the said notification is attached as Annes-1 herewith.3.I wrote back to McAfee the same day, on June 05, 2025, that I did not want to renew my subscription. Copy of my message is attached as Annex-2.4.On July *******, McAfee sent me an Invoice Notification informing me that my subscription has been auto-renewed charging $ ***** to my *********** sent back a message to McAfee the same day, July 05, 2025, to refund the amount taken from my account without my prior consent. Copy attached herewith as Annex-3.6.McAfee, however, went berserk and charged $ ***** to my account. Transaction Details from my bank, ***************, shows description as;PAYPAL *MCAFEE 07/05 PURCHASE ************ **. It shows Merchant Name as McAfee and Merchant Information as, ************TX which is phone contact of ****** at *****. Copy of Transaction is attached as *********** would appreciate that the case under reference is a classic example of unfair and fraudulent practice and fleecing and distortion by McAfee in collaboration with ******. When I wrote to them, without any ambiguity in clear words, that I did not want to continue with their subscription what was their legal or moral justification to force their subscription on me and charge me a heavy amount of $*****, too heavy for a senior citizen like me who is dragging his feet to support a family in this hard time with high cost of living?Kindly use your good offices to help me and recover my distorted amount from McAfee and ****** Combine.

  Business Response

  Date: 08/11/2025

  We acknowledge receipt of the customers complaint on August 4, 2025. On the same day, we contacted the customer directly through our ********** support platform for troubleshooting and assistance purposes.
  
  During our initial response, we confirmed that the transaction in question had already been disputed by the customer with their financial institution. Because of this, McAfee was unable to process the refund through our standard method. We informed the customer that in such cases our process requires the completion of a Refund Request Form. The customer declined to fill out the form, so on August 7, 2025, we offered an alternative resolution to issue the refund by check, mailed directly to the customer upon confirmation of their billing address.
  
  As of todays date, the customer has not responded to our request for mailing information. If no further communication is received, we will close the case internally; however, we will continue to monitor the BBB correspondence to ensure the customer is assisted promptly should they respond through this channel.
  
  McAfee remains committed to resolving this matter and will proceed with the refund once we receive the necessary address confirmation.
  

• Initial Complaint

  Date:07/25/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I own older laptop and for some odd reason mcafee security scan plus removed files that are not retrievable. The McAfee software is McAfee Security Scan Plus. I connected an older external hard-drive to move around some file and McAfee scanned and removed a handful of important files from my external HDD. McAfee has expired but yet it's removing files. I spoke with McAfee help desk and they basically said this should happen, but i just witness files before my eyes deleted! This is a scam in which you have to upgrade your expired McAfee to get full function of McAfee. This unacceptable and should not be allowed!

  Business Response

  Date: 07/25/2025

  Dear Customer,  
  My name is *** *****.  I am on the Executive Customer Assistance Team at **********************. I want to thank you for working with me regarding your concerns. 
  I am not able to provide any account details publicly, but I have contacted you directly by phone with information specific to your account. If you have any additional concerns in the future regarding this complaint, please feel free to reply to my email directly using the contact information in my email. I am available Monday-Friday, from 9am to 6pm Central Time (**). 
  Thank you for contacting McAfee. 
  Sincerely, 
  *** Chang 

• Initial Complaint

  Date:07/23/2025

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have used McAfee anti virus for at least 4 years and paid no more that $40 a year for their service, which is all I can afford. I have seen them advertise for $29.99 on the internet. I have ONE device. I am 75 years old and my only income is Social Security. My subscription expired on 7/15. I purchased a subscription from ******. This subscription said automatic renewal...this is where they got me. After I made the purchase the price of the "automatic renewal" was finally seen. $119.99 to renew...had they shown this before I would have never purchased the subscription. I asked if I could cancel, so I would avoid paying 2 1/2 times what I would have paid. NO. All I want is for McAfee to eliminate the automatic renewal. Why wasnt the price listed before you paid? Thank you.

  Business Response

  Date: 07/25/2025

  Dear Customer,  
  My name is ***** **********.  I am on the Executive Customer Assistance Team at **********************. I want to thank you for working with me regarding your concerns.

  I am not able to provide any account details publicly, but I have contacted you directly by phone with information specific to your account. If you have any additional concerns in the future regarding this complaint, please feel free to reply to my email. Thank you for contacting McAfee. 

  
  Sincerely,

  ***** **********

  Customer Answer

  Date: 07/26/2025

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  ***** ********

• Initial Complaint

  Date:07/23/2025

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On the 18th of July, I logged into my bannk of America account only to find out that ******* had illegally charged my account $213.24 for a renewal fee that I did not authorize. I called to speak to their customer service concerning the charges and was informed that I signed up for an autorenewal, which I never did. I asked for the money that was taken out of my account be returned refunded, but, I was advised by ***** ***** that for them to do a refund I would have to purchase a three year $198 subscription. I demanded to speak with his supervisor. Someone named ****** ******* got on the phone stating that he is the supervisor, I explained the situation to him and he also told me that I would have to commit to a three year $198 subscription before I get a refund. At this point, I told him that I m not comfortable with the three year commitment and that I would rather my money back than to commit to the three year subscription he suggested. His words to me were, " If you will not commit to the three, I am sorry the money will not be refunded." Your assistance with this matter will be greatly appreciated.

  Business Response

  Date: 07/29/2025

  Dear Customer,  
  My name is *** *****.  I am on the Executive Customer Assistance Team at **********************. I want to thank you for working with me regarding your concerns. 
  I am not able to provide any account details publicly, but I have contacted you directly by phone with information specific to your account. If you have any additional concerns in the future regarding this complaint, please feel free to reply to my email directly using the contact information in my email. I am available Monday-Friday, from 9am to 6pm Central Time (**). 
  Thank you for contacting McAfee. 
  Sincerely, 
  *** *****

  Customer Answer

  Date: 07/31/2025

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  ****** *******

• Initial Complaint

  Date:07/22/2025

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have been charged four times on my credit card. We contacted them and told them to cancel our service and now I get my Amazon Bill and now the charges are on this bill as well. I called Master card and was told they have many complaints on this company.

  Business Response

  Date: 07/30/2025

  Hello, 
  
  My name is ***** **********. I am on the Executive Customer Assistance Team at **********************. I have received your case with the Better Business Bureau and would like to get in touch with you regarding your concerns. I have tried to contact you by phone, but I was not able to reach you.
  
  Please feel free to reply to my email correspondence. I am available Monday-Friday, from 9am to 6pm Central Time (**).
  
  Best Regards,

  ***** **********

• Initial Complaint

  Date:07/14/2025

  Type:Order Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On 11/12/24, I paid $159.36 for another year of anti-virus subscription with McAfee. I recently had to purchase a new laptop, which came with a different anti-virus product. I no longer am using McAfee, but have paid for service until 11/11/25. I contacted McAfee to get a pro-rated refund for the 4 months I have already paid for, but will not be using, and I was told there is no refund available to me. I think this is an unfair business practice to make someone pay for a year's worth of service and then not refund for the time the service is not used.

  Business Response

  Date: 07/21/2025

  Dear Ms. *********
  
  My name is ****** *******. I am on the Executive Customer Assistance Team at **********************. I want to thank you for working with me regarding your concerns.
  
  If you have any additional issues or concerns, please feel free to reply to our email correspondence, or call me directly.
  
  Thank you for contacting McAfee.
  
  Best Regards,
  ****** *******
  Executive Customer Assistance Team

  Customer Answer

  Date: 07/26/2025

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  ***** ********

• Initial Complaint

  Date:07/09/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On 4/18/2025 I was charged 90 to renew my subscription to McAfee which would renew on 5/14/2025. Month prior I have tried many times to cancel my subscriotion and have been unable to. It was so easy to sign up I have had this membership since 2021. I have tried using chat support and following forums to cancel my subscription. I thought I did it at one point when I turned off auto renew but somehow it never went through and it still renewed and charged me.

  Business Response

  Date: 07/18/2025

  Hello *****,
  
  My name is ****** *******. I am on the Executive Customer Assistance Team at **********************. I have received your case with the Better Business Bureau and would like to get in touch with you regarding your concerns.
  
  Looking into the account ********************* associated with order CS3681635945, I see that you were able to successfully turn off the autorenewal feature on July 8, 2025. The refund for the automatic renewal from ***** has been processed.
  
  We received a bank confirmation that the refund was deposited back successfully on July *******. The *** (Acquirer Reference Number) for this transaction is ***********************. This type of reference number is shared between the merchant and financial institution.
  
  If you have any additional questions or concerns, please feel free to reply to my email correspondence or if you prefer to speak by phone, you may contact me directly at ***************. I am available Monday-Friday, from 7am to 4pm Central Time (**).
  
  Best Regards,
  ****** *******
  Executive Customer Assistance Team

• Initial Complaint

  Date:07/08/2025

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Date of transaction: 7/7/25 I received via email a receipt for a subscription that I never bought. The receipt was for $370.00. I called to cancel and get my money back and they told me to cancel I had to download *********** for the form. While doing this my computer kicked me out of the browser and said it was a dangerous website so I hung up the phone. The download completed and they had access to my computer. I couldn't move the cursor and I couldn't delete the dowload so I shut down my computer and filed this complaint.

  Business Response

  Date: 07/14/2025

  Dear Tanda,
  
  My name is ****** *******. I am on the Executive Customer Assistance Team at **********************.  
  
  Based on your description, we suspect that the email(s) received may have been crafted in a phishing attempt using the McAfee name. The invoice details are not official McAfee details, and our support team does not use ***********. Additionally, I do note that the email address ****************** was used previously,but there have been no active subscriptions on that account since 2023.
  
  Emails originating from McAfee will come from a sender with a ************************** domain, and our official support contact information can be found and verified at *******************************************.
  
  Unfortunately, it is not uncommon for bad actors to leverage the name and goodwill of reputable companies when attempting to scam consumers. We urge you to not click any links included in those emails and to report them as spam/phishing per your email providers reporting process. You can read more about phishing emails in the article found here: How to recognize, and protect yourself from phishing.
  
  You can always report suspicious emails using the McAfee name to ******************************** If you have any additional questions or concerns, please feel free to respond to my email correspondence, or you may call me directly at the phone number notated in my email.
  
  We apologize for any frustration or concern the phishing email may have caused you.
  
  Best Regards,
  ****** *******
  Executive Customer Assistance Team

  Customer Answer

  Date: 07/14/2025

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  ***** *****