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Business Profile

Computer Services

McAfee, LLC

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Computer Services.

Complaints

Customer Complaints Summary

  • 570 total complaints in the last 3 years.
  • 120 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:11/12/2025

    Type:Billing Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I have been charged $448.99 McAfee subscription renewal which I did not order. I've tried speaking to them and since none of them speak english I couldn't understand what they were saying. I need this canceled. I don't know what card they have charged this to. I checked my bank account and it didn't appear on it. What is my next step to take.

    Business Response

    Date: 11/13/2025

    Dear *** *****,

    My name is ****** *******. I am on the Executive Customer Assistance Team at **********************. I want to thank you for working with me regarding your concerns.  

    I cannot provide any account details publicly, but I have contacted you directly by phone with information specific to your account. If you have any additional concerns in the future regarding this complaint, please feel free to contact us Monday-Friday, from 9am to 6pm Central Time (US).  

    Thank you for contacting McAfee.  

    Sincerely,  

    ****** *******

    Customer Answer

    Date: 11/13/2025

     
    Better Business Bureau:

    I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

    Sincerely,

    ******** *****

  • Initial Complaint

    Date:10/30/2025

    Type:Product Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I have been a subscriber for years. Every year, they send me a renewal notice ahead of time. This year I was going to cancel it as our computer is no longer viable. However, this year there was no renewal notice, they just renewed it! I have spent the past 2 days since it was renewed talking with a bot that just gives you a phone number you have to call for cancellations and refunds, and listening on hold on the number given without ever talking to anyone! I will now try to stop it through my credit card since they will not respond! Definitely seems like a scam now

    Business Response

    Date: 10/31/2025

    Dear *****,

    Thank you for reaching out, and please accept our sincere apologies for the frustration you experienced while trying to request a refund. We understand how important it is to have a smooth and responsive support experience, and we're truly sorry that this was not the case for you.

    Ive gone ahead and processed a refund of $158.99 to your original payment method. You should see the amount reflected in your account within a few business days, depending on your bank. I would also like to confirm that the subscription was cancelled, per your request.

    We also want to take a moment to thank you for being a loyal McAfee customer for over 10 years. Your trust means a great deal to us, and we would be honored to welcome you back should you need our services again in the future.
    If you have any further questions or need assistance, please dont hesitate to reach out.

    Warm Regards, McAfee Executive Customer Account Team

    Customer Answer

    Date: 10/31/2025

     
    Better Business Bureau:

    I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.  I do want my subscription cancelled and the refund.

    Sincerely,

    ***** ****

  • Initial Complaint

    Date:10/26/2025

    Type:Product Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    McAfee has renewed a subscription I did not renew and taken $149,99 from me. I have contacted them and demanded they withdraw that renewal and they have not.

    Business Response

    Date: 10/27/2025

    Dear *****,   

    My name is ****** *******. I am on the Executive Customer Assistance Team at **********************. I want to thank you for working with me regarding your concerns.  
    I cannot provide any account details publicly, but I will contact you directly by phone with information specific to your account. If you have any additional concerns in the future regarding this complaint, please feel free to reply to my email. I am available Monday-Friday, from 9am to 6pm Central Time (US).  

    Thank you for contacting McAfee.  

    Sincerely,  
    ****** *******

    Customer Answer

    Date: 10/27/2025

     
    Better Business Bureau:

    I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

    Sincerely,

    ***** Mahancrary

  • Initial Complaint

    Date:10/19/2025

    Type:Product Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    McAfee will not cancel my subscription. They do not answer the phone and the website only gives me the option to not renewal the following year 2026. The service renews in November 2025. I wish to cancel immediately. The subscription starts November 18, 2025 (Account ************** wish to cancel my McAfee service immediately and receive a refund of $158.99 charge for the service renewing 11/18/25 which was billed 30 days earlier on 10/18/25.

    Business Response

    Date: 10/20/2025

    Thank you for bringing this matter to our attention. Our Executive Customer Assistance team reviewed the account associated with this complaint and confirmed that the subscription has been canceled and a full refund of $158.99 has been issued.
    We appreciate the opportunity to resolve this matter directly with the customer and have provided confirmation by phone and email.
    McAfee remains committed to ensuring customer satisfaction and data ********************** in every interaction.

  • Initial Complaint

    Date:10/17/2025

    Type:Customer Service Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    No authorization was ever given for this subscription amount to be debited from my account. When I called to dispute this the agent on the phone started saying some very derogatory comments to me, I asked to speak to a supervisor and he refused to connect me with one and continued to hang up on me the few times that I called to try to talk to another agent or supervisor. Very unprofessional and the things he was saying to me were absolutely disgusting.

    Business Response

    Date: 10/20/2025

    Dear Tamara ,  

    My name is ***** ******.  I am on the Executive Customer Assistance Team at **********************. I want to thank you for working with me regarding your concerns. 
    I am not able to provide any account details publicly, but I have contacted you directly by email with information specific to your account. If you have any additional concerns in the future regarding this complaint, please feel free to reply to my email or to reach me directly using the contact information in my email. I am available Monday-Friday, from 9am to 5pm Central Time (**). 
    Thank you for contacting McAfee. 

    Sincerely, 
    ***** ******

  • Initial Complaint

    Date:10/14/2025

    Type:Product Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I have auto-renew of old services turned off because I no longer use Mcafee. They renewed an old, unused service anyway in September, and I got a refund through ******. But this week they auto-renewed another old auto-renewal that I had cancelled and refunded a year ago! Auto-renew was turned OFF! McAfee has no method of contact except by telephone, and I can't use telephones because of a disability, so there is no way for me to contact McAfee directly. Mcafee needs to refund any and every charge and they need to stop charging me every year for old services that I cancelled in past years. I don't use Mcafee anymore because they keep doing this to me every year. Mcafee isn't even installed on my computer anymore, but there's a new $105.99 charge listed on my Mcafee account page. I removed Mcafee from my computer because they keep renewing while auto-renew is OFF. I am NOT a Mcafee customer! STOP charging me!

    Business Response

    Date: 10/15/2025

    Dear Ms. ****************** you for reaching out, and I sincerely apologize for the frustration and inconvenience this situation has caused. *** submitted a refund request to our support team regarding the recent charge of $105.99. While the subscription that auto-renewed on October 9, 2025 was active at the time of renewal, Ive now canceled it to ensure it will not renew again in the future.

    I understand how upsetting it is to be charged for services you no longer use, especially when auto-renewal was turned off. I also want to acknowledge the difficulty you've faced in trying to contact us due to your disability, and I truly regret that our current support options have made this experience more challenging.

    Please rest assured that we are working to resolve this for you, and Ill follow up as soon as I receive confirmation regarding the refund. Thank you again for your patience.

    McAfee Customer Support Team

  • Initial Complaint

    Date:10/12/2025

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I understand the popups started appearing after your last update a few days ago. Are these popups related to a specific program or do they appear randomly while using different Expert's Assistant Pearl ******** Expert's Assistant Thanks for clarifying that the popups appear frequently and across different browsers. Have you noticed if these popups display any specific messages or names, such as advertisements, warnings, or requests to install software?You Yes the first is from McAfee a big red box stating that I need to buy McAfee. No way to close it. Have to click the box. Then shows different products starting with McAfee for me to buy. Have to click through 4 of them before getting a page thanking me for viewing their special app offers. I can then close *********'s Assistant Pearl ******** Expert's Assistant Thank you for sharing the details. The Laptop Technician will help with your nonstop McAfee popup problem. Here's what I'll tell them:You keep getting McAfee popups every five *********** have to click through multiple ads before closing ******* there anything else the Laptop Technician should know before I connect you?You No Expert's Assistant Pearl ******** Expert's Assistant Thank you for providing the details. And, how would you like to connect with the Technician - phone call or online chat? Under the circumstances, I recommend a phone ******** Expert's Assistant Pearl ******** Expert's Assistant OK, got it. Here's a secure form to fill in your details and pay a one-time join fee of $5 (fully refundable). While you're filling this out, I'll tell the Laptop Technician about your situation and then connect you two.Why should I give them anything?

    Business Response

    Date: 10/14/2025

    Hi **** ******, 

    My name is ****** ****** from McAfee Executive Customer Assistance Team. Ill reach out to you directly via the contact info in review. 

    Thanks, 
    ****** ******

  • Initial Complaint

    Date:10/10/2025

    Type:Product Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    The company keeps charging and contacting me for my account despite me completely canceling the credit card that they have on file. I called them about this issue and I was given completely different account information. The manager that I was finally connected with did not seem concerned about the scam email I got from a "McAfee' representative or the issue with canceling my subscription. I was blown off by the management about my concerns over a $400 potential charge to my account.

    Business Response

    Date: 10/13/2025

    Dear Customer,   

    My name is ****** *******. I am on the Executive Customer Assistance Team at **********************. I want to thank you for working with me regarding your concerns.  

    I cannot provide any account details publicly, but I have contacted you directly by email with information specific to your account. If you have any additional concerns in the future regarding this complaint, please feel free to reply to my email. I am available Monday-Friday, from 9am to 6pm Central Time (US).  

    Thank you for contacting McAfee.  

    Sincerely,  
    ****** *******

  • Initial Complaint

    Date:10/08/2025

    Type:Billing Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    The transaction was a trial for McAfee Internet security. I called to cancel because I couldn't afford the amount they were asking for a year. He assured me that I wouldn't be charged. Yesterday, October 7, 2025, I was charged *****. He got my bank account information and my cash app information and my ****** play information. This was deducted this, somehow from my checking account. He was very rude and told me there was no way I would get a refund. So, now he can charge me this amount every week and I don't know how to stop it. Please help me. I'm on *** and can't afford this payment. My phone number is **********. Thank you

    Business Response

    Date: 10/09/2025

    Hello Ms. ***************** you for reaching out and sharing your concerns. I understand how frustrating this situation must be, and I want to help clarify the next steps.

    Your subscription was purchased through the ****** Play Store, which means the payment and billing are managed directly by ******. Unfortunately, McAfee does not have access to ******s billing system, so we are unable to process refunds for subscriptions purchased through their platform.

    To request a refund, please contact ****** Play Support using the steps below:

    1. Open the ****** Play Store app on your device.
    2. Tap your profile icon > Payments & subscriptions > Subscriptions.
    3. Select your McAfee subscription and choose Cancel or Request a refund.

    You can also visit ****** Play Help for additional assistance.

    If you need help canceling your subscription or have questions about your McAfee account, please let us knowwere here to assist with anything on our side.
    Thank you for your understanding, and we appreciate your patience as you work with ****** to resolve this.

  • Initial Complaint

    Date:10/07/2025

    Type:Product Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Unable to cancel their annual subscription; I called the number listed and provided by their. chat bot, they keep hanging up.

    Business Response

    Date: 10/07/2025

    Hi ****,

    My name is **** ****** from McAfee Executive Customer Assistance Team. Ill reach out to you directly via the contact info in review.

    Thanks,
    **** ******

McAfee, LLC is NOT a BBB Accredited Business.

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