Customer ReviewsforMcAfee, LLC

These review sites often default to leaving a "star" which is preventing me from posting a negative number Does anyone from McAfee actually read these? Apparently NO ONE reads posts such as this because they made $426 million in profit last year. They have partnered with ****** among other makers of laptops where it comes built in for a "free trial" BS but the POP *** are AGRESSIVE. If McAfee were a person I would have filed a protection from abuse order against them. ****** and other laptop manufacturers need to get it together and rethink their partnership with this company. It took zero clicks to see that this company is trash.

Dear ***,This is *************************, with McAfee's Executive Customer Assistance Team.Thank you for your review of McAfee. We sincerely apologize for an inconvenience you may have experienced due to the notifications from our product. We are currently working to reduce the amount of notifications that customers receive from the McAfee software to improve their user experience. If you do not intend to use the preinstalled McAfee subscription that came with your new device, we suggest that you uninstall the software from your device. You will need to activate the trial first, in order to uninstall it from the device. For further instructions on how to uninstall McAfee from your device, please use this link: **************************************************************************************************************** ******* Executive Customer Assistance Team **********************

Shame on you for ripping of old people. Closing my paypal account too. Charged one of my credit card And then my pay pal. Funny thing is pay Pay pal denied my refund. I called Mcafee And they said i would be refunded. Wasnt even my right email address. After i contacted Mcafee then pay PAL said they would take my Case. They are in cahoots with each other.?. What a rip off company. I am 75 years old And i really need my too mites. Not even worth one star.

Dear Ms. ********* Thank you for your review of McAfee. Please note that authorization to charge your payment instrument for renewal is given at the time of purchase, prior to the completion of sale, and again when accepting the terms of the McAfee License Agreement before use of our software. Thirty (30) days prior to the Auto-Renewal charge, an email is sent to the customer notifying them of the date their subscription will renew and the renewal price they will be charged at that time. Customers can stop the renewal at any time by logging into their accounts or contacting our support team, **************************************************** will be reaching out to you directly, using the contact information provided in this review, to reach you regarding your issue. I look forward to assisting you.Sincerely, *************************** Executive Customer Assistance Team, **********************

I purchased McAfee Anti Virus on February 3rd of this year. I had a problem with my compute and called McAfee Tech support. When I opened McAfee app it would not let me sign in and showed no anti virus subscription. Spoke with ************************* and explained problem with computer. I gave him access to my computer. He said there were programs slowing down computer and began removing programs. He told me I did not purchase the anti virus but the optimizer which is not true. He told me I was charged twice and he would give a refund but I would have to purchase the anti virus for ******. I was not charged twice. He was just making up stuff which was untrue. When I told him it did not make since and I did not have ****** he became very nasty and tried to strong arm me. He told me if I did not pay he would not be able to help me and I would not get my money back. I called back 3 times after that and the technicians immediately hung up on **** called around April 10th and spoke with Technician ********* and explained situation. I gave him date of subscription and receipt number. He informed me the info in system was incorrect and he updated info. He told me to uninstall the McAfee app and he would send me a link to reinstall the app with the updated info. I did as instructed and when I clicked on link it was Bit Defender a free anti virus from ********* not McAfee. Again I called and spoke with McAfee technician ******. She asked who else had access to my computer. I told her no one except technicians I asked for help. She said my computer was corrupted and hacked and anyone could gain access to my computer. She could contact a technician to assist me for 300 for 2 years and 500 for a 5 year subscription. She was so busy trying to scam me out of money she never did help with reinstalling my updated app. I feel like this company along with the technicians have hijacked my computer which is no longer working ! Instead of feeling secure I feel violated !

Dear **************, Thank you for your review. Based on your description, we suspect you may have inadvertently contacted a third party support. McAfee does not charge a cancellation fee, or a fee for basic troubleshooting for our software. Additionally, we are unable to locate any support contact records associated with the contact information provided. I will be reaching out to you directly, using the contact information provided in this review, to reach you regarding your issue. I look forward to assisting you.Sincerely, *************************** Executive Customer Assistance Team, **********************

I would leave 0 stars if I could! McAfee sucks! They charged my account over 15 times! I had to change my bankcards, I called McAfee and they were no help at all. Horrible company! They do not protect anything, in fact THEY are the ones you need protection from!

Dear ****,This is *************************, with McAfee's Executive Customer Assistance Team.I have attempted to reach you regarding your review, as we'd like to know more about your experience, and assist you regarding your McAfee account. Please feel free to reply to my recent email message to you, or call the phone number in my signature.Sincerely,************************* Executive Customer Assistance Team **********************

I punched a plan for ****** on 2/25/24 and requested a refund on 2/26/24 after determining the plan wasnt right for me. Ive called customer service numerous times for my Service Request that had been opened and closed many times without the money being refunded and finally got a refund on 4/3/24. On 4/4/24 they withdrew the refund for some reason. **************** has been absolutely no help and have basically blown me off. I will no longer do business with Mcafee after this. The refund was within the terms and conditions but they refuse to give me my refund. I recommend using a different company for internet protection.

Dear ****************, My name is ************************* from McAfees Executive Customer Assistance Team. I have been unable to reach you at the contact details provided. Please keep in mind that your case can always be reopened if needed by replying to my emails or contacting me at the phone number I have provided. I am very sorry that we could not get in touch to resolve your issue. Sincerely,*************************

Terrible experience with them. They had attempted to charge me 6 times FOR 150 DOLLARS customer service was almost little to no help. Terrible, terrible experience.

Dear ****************, This is ***************************, with McAfee's Executive Customer Assistance Team. Thank you for your review of McAfee. I will be reaching out to you directly to speak with you regarding your experience. I look forward to speaking with you soon. Sincerely, *************************** Executive Customer Assistance Team **********************

I cancelled my subscription years ago. Every year this company tries to sneak in a charge on my credit card and I have to challenge it. I have called them, cajoled them and have had no luck. I am tired of their games.

Dear ********,This is *************************, with McAfee's Executive Customer Assistance Team.Thank you for your review of McAfee. I will be reaching out to you directly to assist with your McAfee account concern, and hope to bring this issue to a close. Please be sure to look for my future communication.Regards,************************* Executive Customer Assistance Team **********************