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Business Profile

Computer Services

McAfee, LLC

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Computer Services.

Complaints

Customer Complaints Summary

  • 517 total complaints in the last 3 years.
  • 98 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:07/23/2025

    Type:Product Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    On the 18th of July, I logged into my bannk of America account only to find out that ******* had illegally charged my account $213.24 for a renewal fee that I did not authorize. I called to speak to their customer service concerning the charges and was informed that I signed up for an autorenewal, which I never did. I asked for the money that was taken out of my account be returned refunded, but, I was advised by ***** ***** that for them to do a refund I would have to purchase a three year $198 subscription. I demanded to speak with his supervisor. Someone named ****** ******* got on the phone stating that he is the supervisor, I explained the situation to him and he also told me that I would have to commit to a three year $198 subscription before I get a refund. At this point, I told him that I m not comfortable with the three year commitment and that I would rather my money back than to commit to the three year subscription he suggested. His words to me were, " If you will not commit to the three, I am sorry the money will not be refunded." Your assistance with this matter will be greatly appreciated.

    Business Response

    Date: 07/29/2025

    Dear Customer,  
    My name is *** *****.  I am on the Executive Customer Assistance Team at **********************. I want to thank you for working with me regarding your concerns. 
    I am not able to provide any account details publicly, but I have contacted you directly by phone with information specific to your account. If you have any additional concerns in the future regarding this complaint, please feel free to reply to my email directly using the contact information in my email. I am available Monday-Friday, from 9am to 6pm Central Time (**). 
    Thank you for contacting McAfee. 
    Sincerely, 
    *** *****

    Customer Answer

    Date: 07/31/2025

     
    Better Business Bureau:

    I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

    Sincerely,

    ****** *******

  • Initial Complaint

    Date:07/23/2025

    Type:Product Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I canceled McAfee but they automatically renewed my account anyway. I ************************ called and canceled over the phone and still got charged $305.05. I can pull up the date I called on my cell phone.

    Business Response

    Date: 07/25/2025

    Dear Customer,  
    My name is *** *****.  I am on the Executive Customer Assistance Team at **********************. I want to thank you for working with me regarding your concerns. 
    I am not able to provide any account details publicly, but I have contacted you directly by phone with information specific to your account. If you have any additional concerns in the future regarding this complaint, please feel free to reply to my email directly using the contact information in my email. I am available Monday-Friday, from 9am to 6pm Central Time (**). 
    Thank you for contacting McAfee. 
    Sincerely, 
    *** Chang 

  • Initial Complaint

    Date:07/22/2025

    Type:Billing Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I have been charged four times on my credit card. We contacted them and told them to cancel our service and now I get my Amazon Bill and now the charges are on this bill as well. I called Master card and was told they have many complaints on this company.

    Business Response

    Date: 07/30/2025

    Hello, 

    My name is ***** **********. I am on the Executive Customer Assistance Team at **********************. I have received your case with the Better Business Bureau and would like to get in touch with you regarding your concerns. I have tried to contact you by phone, but I was not able to reach you.

    Please feel free to reply to my email correspondence. I am available Monday-Friday, from 9am to 6pm Central Time (**).

    Best Regards,

    ***** **********

  • Initial Complaint

    Date:07/14/2025

    Type:Order Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    On 11/12/24, I paid $159.36 for another year of anti-virus subscription with McAfee. I recently had to purchase a new laptop, which came with a different anti-virus product. I no longer am using McAfee, but have paid for service until 11/11/25. I contacted McAfee to get a pro-rated refund for the 4 months I have already paid for, but will not be using, and I was told there is no refund available to me. I think this is an unfair business practice to make someone pay for a year's worth of service and then not refund for the time the service is not used.

    Business Response

    Date: 07/21/2025

    Dear Ms. *********

    My name is ****** *******. I am on the Executive Customer Assistance Team at **********************. I want to thank you for working with me regarding your concerns.

    If you have any additional issues or concerns, please feel free to reply to our email correspondence, or call me directly.

    Thank you for contacting McAfee.

    Best Regards,
    ****** *******
    Executive Customer Assistance Team

    Customer Answer

    Date: 07/26/2025

     
    Better Business Bureau:

    I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

    Sincerely,

    ***** ********

  • Initial Complaint

    Date:07/09/2025

    Type:Product Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I was incorrectly charged $ ***** by McAfee for a renewal which I did not agree to. When I noticed the automatic withdrawal I immediately called and was told a refund would be sent in 3 to 5 business days. That was on June 28 th.I would appreciate the funds being put back into my account.

    Business Response

    Date: 07/14/2025

    Hello Mr. ******************* name is ****** *******. I am on the Executive Customer Assistance Team at **********************. I have received your case with the Better Business Bureau and would like to get in touch with you regarding your concerns.

    Looking into the account associated with ********************** I see that a refund was processed on June 28, 2025, when you contacted our support team.

    We received a bank confirmation that the refund was deposited back successfully to a card or account ending in 5901 on June 28, 2025. The *** (Acquirer Reference Number)for this transaction is ***********************. This type of reference number is shared between the merchant and financial institution. If you don't see the funds in your account, please reach out to the refund or fraud department at your bank or financial institution with this *** to locate the refund.

    If you have any additional questions or concerns, please feel free to reply to my email correspondence.

    Best Regards,
    ****** *******
    Executive Customer Assistance Team

  • Initial Complaint

    Date:07/09/2025

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    On 4/18/2025 I was charged 90 to renew my subscription to McAfee which would renew on 5/14/2025. Month prior I have tried many times to cancel my subscriotion and have been unable to. It was so easy to sign up I have had this membership since 2021. I have tried using chat support and following forums to cancel my subscription. I thought I did it at one point when I turned off auto renew but somehow it never went through and it still renewed and charged me.

    Business Response

    Date: 07/18/2025

    Hello *****,

    My name is ****** *******. I am on the Executive Customer Assistance Team at **********************. I have received your case with the Better Business Bureau and would like to get in touch with you regarding your concerns.

    Looking into the account ********************* associated with order CS3681635945, I see that you were able to successfully turn off the autorenewal feature on July 8, 2025. The refund for the automatic renewal from ***** has been processed.

    We received a bank confirmation that the refund was deposited back successfully on July *******. The *** (Acquirer Reference Number) for this transaction is ***********************. This type of reference number is shared between the merchant and financial institution.

    If you have any additional questions or concerns, please feel free to reply to my email correspondence or if you prefer to speak by phone, you may contact me directly at ***************. I am available Monday-Friday, from 7am to 4pm Central Time (**).

    Best Regards,
    ****** *******
    Executive Customer Assistance Team

  • Initial Complaint

    Date:07/08/2025

    Type:Product Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Date of transaction: 7/7/25 I received via email a receipt for a subscription that I never bought. The receipt was for $370.00. I called to cancel and get my money back and they told me to cancel I had to download *********** for the form. While doing this my computer kicked me out of the browser and said it was a dangerous website so I hung up the phone. The download completed and they had access to my computer. I couldn't move the cursor and I couldn't delete the dowload so I shut down my computer and filed this complaint.

    Business Response

    Date: 07/14/2025

    Dear Tanda,

    My name is ****** *******. I am on the Executive Customer Assistance Team at **********************.  

    Based on your description, we suspect that the email(s) received may have been crafted in a phishing attempt using the McAfee name. The invoice details are not official McAfee details, and our support team does not use ***********. Additionally, I do note that the email address ****************** was used previously,but there have been no active subscriptions on that account since 2023.

    Emails originating from McAfee will come from a sender with a ************************** domain, and our official support contact information can be found and verified at *******************************************.

    Unfortunately, it is not uncommon for bad actors to leverage the name and goodwill of reputable companies when attempting to scam consumers. We urge you to not click any links included in those emails and to report them as spam/phishing per your email providers reporting process. You can read more about phishing emails in the article found here: How to recognize, and protect yourself from phishing.

    You can always report suspicious emails using the McAfee name to ******************************** If you have any additional questions or concerns, please feel free to respond to my email correspondence, or you may call me directly at the phone number notated in my email.

    We apologize for any frustration or concern the phishing email may have caused you.

    Best Regards,
    ****** *******
    Executive Customer Assistance Team

    Customer Answer

    Date: 07/14/2025

     
    Better Business Bureau:

    I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

    Sincerely,

    ***** *****

  • Initial Complaint

    Date:07/01/2025

    Type:Product Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    EACH YEAR I HAVE TO CONTACT CUSTOMER ****************************** HAS BEEN TAKING ELECTRONIC FUNDS FROM MY CREDIT CARD WITHOUT MY CONSENT. CALLED MCAFEE SPOKE WITH WILL ********* AN INDIAN CUSTOMER SERVICE **** i REQUESTED ALL MONIES BE RETURNED, I DID NOT AUTHORIZE PREVIOUS WITHDRAWALS FROM PREVIOUS YEARS. WILL REFUSED TO END THE ELECTRONIC DEDUCTIONS FROM MY ****** ACCOUNT. INSTEAD HE BEGAN TO RAISE HIS VOICE AND STATE HOW MUCH BETTER MCAFEE IS FROM ******. ** REFUSED TO STOP THE ELECTRONIC DEDUCTIONS. I AM UPSET, I WANT MY MONEY BACK, I AM SICK OF THE HOSTILE TACTICS OF MCAFEE AND ITS EMPLOYEES. SOMETHING MUST BE DONE TO PREVENT THIS TYPE OF OCCURENCE FROM HAPPENING TO AMERICAN CITIZENS. MY CELL IS ************ MY EMAIL ******************** CAN SOMEONE PLEASE HELP ME.

    Business Response

    Date: 07/11/2025

    Dear Ms. *******
    My name is ****** ******.  I am on the Executive Customer Assistance Team at **********************.
    I am not able to provide any account details publicly, but I have contacted you directly by email with information specific to your account. If you have any additional concerns in the future regarding this complaint, please feel free to reply to my email or to reach me directly using the contact information in my email. I am available Monday-Friday, from 7am to 4pm Central Time (**).
    Thank you for contacting McAfee.
    Sincerely,
    ****** ******

  • Initial Complaint

    Date:06/18/2025

    Type:Product Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I have been trying to cancel my mcafee subscriptions for several months as they keep removing my selected devices from the subscription. They also added a second subscription to my account without my l knowledge. I have taken them off of auto pay on a couple instances but every time I log back into my account auto pay is turned back on. I have called and requested for them to remove my subscription, which they failed to action. On my most recent call, they refused to make any edits to my subscriptions, said they could not offer a refund and said that no manager or second level queue was available, but that one would call me back no later than Monday, 6/16. I did not receive a call back. I want to request a refund for the subscriptions that I have not been able to use.

    Business Response

    Date: 06/30/2025

    Dear Ms. **************** name is ****** ******.  I am on the Executive Customer Assistance Team at **********************. I want to thank you for working with me regarding your concerns.

    I am not able to provide any account details publicly, but I have contacted you directly by email with information specific to your account. If you have any additional concerns in the future regarding this complaint, please feel free to reply to my email or to reach me directly using the contact information in my email. I am available Monday-Friday, from 7am to 4pm Central Time (**).

    Thank you for contacting McAfee.

    Sincerely,
    ****** ******

  • Initial Complaint

    Date:06/17/2025

    Type:Product Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Hello,I hope you are doing well. I am writing to report an issue with duplicate charges from McAfee.When I bought my computer, it came with a one-year McAfee protection plan. Before that plan expired, I renewed the subscription for one year on July 17, 2024, for $69.99.However, in January 2025, I received an email on a different email address asking me to purchase protection again. I thought my previous subscription had expired, I authorized and was charged $59.99 on January 4, 2025, although this was still within the original coverage period.Additionally, my bank notified me of an attempted charge of $149.99 by McAfee today, which was blocked due to suspicion of fraud.I contacted McAfee requesting a refund for the overlapping charge, but they refused. I spoke with my bank, but the dispute period had passed, so they could not assist further. My bank believes this might be a recurring issue affecting other customers, that was why they thought it was fraud.I am seeking your assistance in resolving this matter as McAfee refuses to refund the duplicate payment for overlapping coverage.Thank you for your attention.Sincerely,**** ***

    Business Response

    Date: 06/20/2025

    Dear Ling, 

    My name is ****** *******. I am on the Executive Customer Assistance Team at **********************. I want to thank you for working with me regarding your concerns.

    If you have any additional issues or concerns, please feel free to reply to our email correspondence, or call me directly.

    Thank you for contacting McAfee.

    Best Regards,
    ****** *******
    Executive Customer Assistance Team

    Customer Answer

    Date: 06/20/2025

     
    Dear Better Business Bureau:

    I have reviewed the response provided by the business regarding Complaint ID ********. They issued the refund, and I find the resolution satisfactory.


    Thank you, BBB, for your help and support. I truly appreciate your efficiency and the role you played in resolving this matter.


    Sincerely,
    **** ***

McAfee, LLC is NOT a BBB Accredited Business.

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