Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:06/14/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On June 11, 2025 the Mcafee company charged me for what they say is "recurring service". I have not used this company for over 4 years. They did the same thing to me last year. I called and demanded that they refund my money. I raised so much h*** they refunded my money, now they are doing it again. I want a refund, and want them to quit harassing me every year. I DO NOT WANT THEIR SERVICE!!!

  Business Response

  Date: 06/27/2025

  Dear *** *****, 

  My name is ****** ******.  I am on the Executive Customer Assistance Team at **********************. I'm sorry that I was not able to reach you to assist with your concerns. I am not able to provide any account details publicly, but I have contacted you directly by email. If you have any additional concerns in the future regarding this complaint, please feel free to reply to my email or to reach me directly using the contact information in my email. I am available Monday-Friday, from 7am to 4pm Central Time (**).

  Thank you for contacting McAfee.

  Sincerely,
  ****** ******

• Initial Complaint

  Date:06/13/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  The McAfee *********** has an outreach program harassing personal online users with continual approaches through internet email sent to a person's email, even if they have complained and asked them not to continue to contact them at home, by phone or email. This does not work with them, (McAfee), they are threatening you with: IF you get a virus or malware, it will ruin your computer and contaminate all email, programs, personal files with the virus, and you will lose it all, which is not true. I have stacks of attempts from them after downloading free programs to use, all have McAfee requirements before you download or use the file or program, so you are required to use it. After that they have your email, phone number date of birth, ect...!CAN WE STOP THEM FROM THIS INVASION OF PRIVACY? They make it harder and harder to remove their sales adds or useless programs. I have contacted them repeatedly about not to contact me again, ever. They will ask you to sign a paper to allow them to return the automatic payments they have robbed from you without properly being contacted beforehand. You can go Bankrupt!

  Business Response

  Date: 06/17/2025

  Dear Mr. Pollard,  
  
  My name is Lauren Emerson. I am on the Executive Customer
  Assistance Team at McAfee. I have received your case with the Better Business
  Bureau and would like to get in touch with you regarding your concerns. 
  
  Thank you for forwarding the invoice you received purporting
  to be McAfee. Just to confirm, the invoice you forwarded, did not originate
  from McAfee, and we suspect it may have been crafted in a phishing attempt
  using the McAfee name. The information provided in the email are not official
  McAfee details.
  
  Emails originating from McAfee will come from a sender with a “mcafee.com”
  domain, and our official support contact information can be found and verified
  at https://service.mcafee.com/.
  Additionally, I am unable to locate a McAfee account associated with [email protected].
  
  Unfortunately, it is not uncommon for bad actors to leverage the name and
  goodwill of reputable companies when attempting to scam consumers. We urge you
  to not click any links included in those emails and to report them as
  spam/phishing per your email provider’s reporting process. You can read more
  about phishing emails in the article found here: How to recognize, and protect yourself from phishing.
  
  You can always report suspicious emails using the McAfee name to [email protected]. If you have any additional
  questions or concerns, please feel free to respond to my email correspondence,
  or you may call me directly at the phone number notated in my email.
  
  We apologize for any frustration or concern the phishing email may have caused
  you.
  
  Best Regards,
  
  Lauren Emerson
  Executive Customer Assistance Team

• Initial Complaint

  Date:06/12/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Today I received an email from McAfee on my newly purchased laptop. It said I was charged $520 for an auto renewal fee of there software (see attached PDF). I have never bought, subscribed or set up auto renewal to any McAfee software. I called the number that was in the email to demand a full refund and they directed me to my Chrome browser and to enter a code into a web address that they provided. This verbally supplied code would have activated a remote screen sharing process, so I did not enter the code. This is fraud!

  Business Response

  Date: 06/13/2025

  Dear Ms. ******
  
  My name is ****** *******. I am on the Executive Customer Assistance Team at **********************. I have received your case with the Better Business Bureau and would like to get in touch with you regarding your concerns.  
  
  Thank you for forwarding the invoice you received purporting to be McAfee. Just to confirm, the invoice you forwarded, did not originate from McAfee, and we suspect it may have been crafted in a phishing attempt using the McAfee name. The information provided in the email are not official McAfee details.
  
  Emails originating from McAfee will come from a sender with a mcafee.comdomain, and our official support contact information can be found and verified at ********************************************************* I am unable to locate a McAfee account associated with ********************************
  
  Unfortunately, it is not uncommon for bad actors to leverage the name and goodwill of reputable companies when attempting to scam consumers. We urge you to not click any links included in those emails and to report them as spam/phishing per your email providers reporting process. You can read more about phishing emails in the article found here: How to recognize, and protect yourself from phishing.
  
  You can always report suspicious emails using the McAfee name to *********************************************************. If you have any additional questions or concerns, please feel free to respond to my email correspondence,or you may call me directly at the phone number notated in my email.
  
  We apologize for any frustration or concern the phishing email may have caused you.
  
  Best Regards,
  ****** *******
  Executive Customer Assistance Team

• Initial Complaint

  Date:06/04/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  May 11, 2025, My credit card was charged $119.99 auto renewal for device ********************** by McAfee. I had also been charged $119.99 in January 2025. I have two devices to be protected. Each account was for coverage for 5 devices. After calling McAfee, an associate closed the account that was under ************************* and moved the credit from that account to the ********************* account. The renewal moved to March 2027. I had no issue with that. May 12, I was called by McAfee and told my computer was being compromised. I did as the associate told me to do. I turned the ** on and followed his instructions. He then locked me out of my computer. Being concerned, I put him on hold and called McAfee. By the time I was able to get another McAfee associate, I was fighting to get the first associate off of my **. Once I managed to get the first associate locked out, I allowed the second associate to access the ** by following the same instructions the first associate had me do. After the second associate "fixed" the issues, he logged out of my **. He also told me that McAfee never calls their clients. I turned the ** off and left it. May 21, I turned the ** on and it was stolen from me again. I battled to get the individual off of the computer. Once I got him locked out, I shut the ** down. I took it to an IT **** the next morning. It was cleaned up. I have had no other issues with it. May 27, I called McAfee and asked for a refund of all funds that were on my account to discontinue service. I was told I would be called back. I ended up calling them back on May 30 because I never received a phone call from them. I again told them I wanted a refund and to discontinue service. I asked why I would pay for a service I have to have another service come in and clean up after when McAfee's business is supposed to be computer protection. After ending the call, I received a refund of $119.99.

  Business Response

  Date: 06/17/2025

  Dear Annette,
  My name is
  Lauren Emerson.  I am on the Executive
  Customer Assistance Team at McAfee. I have received your case and would like to get in touch with you regarding your
  concerns. I have tried to contact you, but I was not able to reach you. 
  
  Please feel
  free to contact me directly at +1 725.248.2481. I am in the office
  Monday-Friday, from 7am to 4pm Central Time (US). If you would prefer to
  communicate by email, you may reply to my email correspondence.
  
  Best Regards,
  Lauren
  Emerson
  Executive Customer
  Assistance Team

• Initial Complaint

  Date:05/23/2025

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have asked them to stop billing me for their services. I no longer own the computer that they are charging me for. They want me to talk to them. I very, very rarely talk on the phone as I am a stroke survivor and have trouble with my speech at times. I have also messaged them and put it in writing. I do not want their service plus, as I said before I do not own that computer!!!! Please help me with this. I do not want to be charged for their services anymore!!!!

  Business Response

  Date: 06/03/2025

  Dear Ms. ***********
  
  Please note that authorization to charge your payment instrument for renewal is given at the time of purchase, prior to the completion of sale, and again when accepting the terms of the McAfee License Agreement before use of our software. Thirty (30) days prior to the Auto-Renewal charge an email is sent to the customer notifying them of the date their subscription will renew and the renewal price they will be charged at that time.
  
  Customers can stop the renewal at any time by logging into their accounts or contacting our support team **************************************************.
  
  That being said, a refund for the most recent automatic renewal is now in ************** should receive an automated email confirmation and the funds should be available to you within in 5 business days.
  
  If you have any additional questions or concerns, please feel free to respond back to my email correspondence, or by phone at the number provided in my email.  
  
  Thank you for contacting McAfee.
  
  Sincerely,
  ****** *******
  Executive Customer Assistance Team, **********************

• Initial Complaint

  Date:05/19/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Please be advised that I did not give McAfee authorization to go into my checking account to obtain $95.95. I had this similar problem with McAfee before. I am not going to give this business $95.95 when I am currently unemployed. I really do believe this is a scam. I am requesting a full refund.

  Business Response

  Date: 05/30/2025

  Hello Ms. House,
  
  My name is ****** *******. I am on the Executive Customer Assistance Team at **********************. I have received your case with the Better Business Bureau and would like to get in touch with you regarding your concerns.
  
  Apologies for any confusion regarding the automatic renewal. Please note moving forward that if you add a new subscription to your account, it will enroll you in the renewal service for that subscription, since a new contract or agreement has been added to the account. Automatic renewal is the default setting per our License Agreement (found here if needed: *******************************************************************************)but you can adjust your renewal preference at any time by logging into your online account and following the steps here: How to change or cancel Auto-Renewal, or by contacting support at **************************************************.
  
  That being said, I do see that you were able to connect with our support team and a partial refund was issued at that time. I have processed a refund for the remainder of the charge of $95.95. You should receive the remaining $47.97 back to you within 5 business days.
  
  If you have any additional questions or concerns, please feel free to respond to my email correspondence, or you may contact me directly at ***************. I am available Monday-Friday, from 7am to 4pm Central Time (**).
  
  Sincerely,
  ****** *******
  Executive Customer Assistance Team, ********************** 

• Initial Complaint

  Date:05/16/2025

  Type:Customer Service Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  This is second time they auto renews against my wishes . They billed me in 2024 and again in 2025. I call customer service, they say I dont have av acct!

  Business Response

  Date: 05/30/2025

  Dear Mr. *********
  
  Please note that authorization to charge your payment instrument for renewal is given at the time of purchase, prior to the completion of sale, and again when accepting the terms of the McAfee License Agreement before use of our software. Thirty (30) days prior to the Auto-Renewal charge an email is sent to the customer notifying them of the date their subscription will renew and the renewal price they will be charged at that time.
  
  Customers can stop the renewal at any time by logging into their accounts or contacting our support team **************************************************.
  
  That being said, I do see that you were able to connect with our support team, and they were able to assist with the refund for the automatic renewal associated with ************************* At this time, the autorenewal feature has been turned off for this account and I have removed your billing information from the account as well.
  
  If you have any additional questions or concerns, please feel free to reach back out to us again at **************************************************.
  
  Thank you for contacting McAfee.
  
  Sincerely,
  ****** *******
  Executive Customer Assistance Team, **********************

• Initial Complaint

  Date:05/16/2025

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  i keep getting emails from mcafee saying i owe this amount for something i never ordered .they sent an email saying payment was denied and i'm afraid they're going to try to hit my checking account .i had this when i first bought my *********** came with it,and that was years ago and now they keep bothering me to renew this i've been getting these emails for at least 2 years and i keep deleting them,but after the declined payment email i'm afraid of what they might do next.i called my bank and explained my concern and they told me to disregard the emails,but i'm still concerned.

  Business Response

  Date: 05/27/2025

  Dear *********,
  
  My name is ****** *******. I am on the Executive Customer Assistance Team at **********************. I have received your case with the Better Business Bureau and would like to get in touch with you regarding your concerns.
  
  Based on your description, we suspect that the email(s) received may have been crafted in a phishing attempt using the McAfee name. The price referenced is much higher than even our ********** services prices, and we also don't have any home user products at that price point. Additionally, I am unable to locate a McAfee account associated with the contact information provided.
  
  If youd like to forward me the email you received, Id be happy to verify the legitimacy for you.
  
  Please feel free to reply to my email correspondence or if you prefer to speak by phone, you may contact me directly at ***************. I am available Monday-Friday, from 7am to 4pm Central Time (**).
  
  Best Regards,
  ****** *******
  Executive Customer Assistance Team, **********************

• Initial Complaint

  Date:05/13/2025

  Type:Delivery Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I received a series of email notifications boldly satating that my *************** was about to expire. That was fine with me. Hidden in the lengthy and wordy email was wording that this service would auto renewed

  Business Response

  Date: 05/20/2025

  Dear Mr. **************** name is ****** *******. I am on the Executive Customer Assistance Team at **********************. I have received your case and would like to get in touch with you regarding your concerns.
  
  Please note that authorization to charge your payment instrument for renewal is given at the time of purchase, prior to the completion of sale, and again when accepting the terms of the McAfee License Agreement before use of our software. Thirty (30) days prior to the Auto-Renewal charge an email is sent to the customer notifying them of the date their subscription will renew and the renewal price they will be charged at that time.
  
  Customers can stop the renewal at any time by logging into their accounts or contacting our support team **************************************************.
  
  That being said, I see that a refund was processed on May 14, 2025, when we received a notice from the financial institution regarding a fraudulent charge for this order. We received a bank confirmation that the refund was received on May *******, as well. The Acquirer Reference Number (ARN) for this transaction is 74692165134100833620194. This type of reference number is shared between the merchant and financial institution. Additionally, the autorenewal was also turned off for this subscription at the time of the refund.
  
  If you have any additional questions or concerns, please feel free to reply to my email correspondence, or call me directly at the phone number notated in my email correspondence.
  
  Thank you for contacting McAfee.
  
  Sincerely,
  ****** *******
  Executive Customer Assistance Team, **********************

• Initial Complaint

  Date:05/05/2025

  Type:Billing Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I am complaining about the unfair and deceptive business practices of McAfee, LLC; specifically, McAfee, LLC did coerce me into purchasing a 1 year subscription to the McAfee(R) ************ services after unfairly/deceptively declining my payment on auto-renewal for the McAfee+(TM) Advanced Individual plan in February of the year of 2024. I have concerns that the software of McAfee Corp or of McAfee, LLC as the case may is acting as ransomware on my computer, because I continue to receive numerous email notifications from McAfee, LLC (or its affiliates) about the expiration of my licence for the software of McAfee Corp with requests for me to pay money to McAfee, LLC in order to maintain protection services for my computer. Furthermore, I am complaining that McAfee, LLC did utilise this unfair business practice to pretext its sale of the McAfee+(TM) Ultimate Individual plan to me in March of the year of 2024 after already having sold the 1 year subscription to me of the McAfee(R) ************ plan: McAfee, LLC did promise to upgrade my benefits by selling the McAfee+(TM) Ultimate Individual plan to me at the cost of CAD$160, but then McAfee, LLC did charge USD$160 onto my credit card (I did pay McAfee, LLC or its affiliates CAD$244 for the upgrade) in March of the year of 2024 only to discover that the additional benefits are only available to consumers of the ***. Anyhow, the McAfee+(TM) Ultimate Individual plan and the McAfee+(TM) Advanced Individual plan provide substantially the same benefits to foreign aliens while offering residents of the *** the additional benefits of credit report monitoring and financial transaction monitoring with additional insurance coverage. Subsequently, a bank did notify me that the amount of CAD$474.72 was withdrawn from my bank account on the 21st of February of the year of 2025 by a "*******************************************************************", but my auto-renewal with McAfee, LLC was to be in the amount of CAD$279: McAfee, LLC sent me a sales receipt of $321.92.

  Business Response

  Date: 05/23/2025

  Dear Mr. ******************** name is ****** ******.  I am on the Executive Customer Assistance Team at **********************.

  I am not able to provide any account details publicly, but your inquiry has been received and is being investigated. A McAfee representative will contact you directly using the email address you have provided.  If you have any additional concerns in the future regarding this complaint, please feel free to reply to my email or to reach me directly using the contact information in my email. I am available Monday-Friday, from 7am to 4pm Central Time (**).

  Thank you for contacting McAfee.

  Sincerely,
  ****** ******

  Customer Answer

  Date: 05/31/2025

  Better Business Bureau:

  I did receive the response of McAfee, LLC on the 29th and 30th days of the month of May in the year of 2025 concerning the Better Business Bureau Complaint ID ******** and I agree to the 1-year of the "McAfee+ Advanced - Individual" plan for my benefit under the protection of McAfee, LLC for my personal computing purposes during this calendar year of 2025 and for the upcoming year of 2026.
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me subject to the fulfillment of those conditions as found within the response made by the business in this case.
  
  Sincerely,
  ******* **********