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Business Profile

Computer Services

McAfee, LLC

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Computer Services.

Complaints

Customer Complaints Summary

  • 616 total complaints in the last 3 years.
  • 119 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:05/05/2025

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I downloaded McAfee Computer Security several years ago. I paid for the subcription. Once my subscription expired i did not renew. I was getting pop up reminders to renew my subscription. They be came more frequent and to the point that I could not exist out of the pop up with out clicking on a package. It has completely held my computer hostage for months. I cannot use my computer without constant pop-**** It is utter harrasment.

    Business Response

    Date: 05/27/2025

    Hello Ashlynn,

    My name is ****** *******. I am on the Executive Customer Assistance Team at **********************. I have received your case with the Better Business Bureau and would like to get in touch with you regarding your concerns. I have tried to contact you but have not been able to reach you.

    McAfee will only send you alerts to your desktop if you have the software installed on the device. You can stop ********************** alerts by uninstalling the software. If you can reply to my email correspondence with a screenshot of an alert, I can better determine the best resolution. 

    Please feel free to reply to my email correspondence or if you prefer to speak by phone, you may contact me directly at ***************. I am available Monday-Friday, from 7am to 4pm Central Time (**).

    Best Regards,
    ****** *******
    Executive Customer Assistance Team
    D: ***************

    The information contained in this email message may be privileged, confidential and protected from disclosure. If you are not the intended recipient, any review, dissemination, distribution or copying is strictly prohibited. If you have received this email message in error, please notify the sender by reply email and delete the message and any attachments.

  • Initial Complaint

    Date:05/04/2025

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I never sign up **** it not fix my computer

    Business Response

    Date: 05/07/2025

    Dear Mr. ************** name is ****** ******.  I am on the Executive Customer Assistance Team at **********************. I want to thank you for working with me regarding your concerns.

    I am not able to provide any account details publicly, but I have contacted you directly by email with information specific to your account. If you have any additional concerns in the future regarding this complaint, please feel free to reply to my email or to reach me directly using the contact information in my email. I am available Monday-Friday, from 7am to 4pm Central Time (**).

    Thank you for contacting McAfee.

    Sincerely,
    ****** ******

  • Initial Complaint

    Date:05/02/2025

    Type:Product Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    On 4/21/25, I was charged for an auto renewal for McAfee virus protection in the amount of $192.09. I was not sent an email notifying me of my upcoming renewal, so I had no chance to cancel. I was told they could not get a refund my money. Every time i see auto renew on , I would turn it but the y still charge me for a service I don't need. I would like to be refunded the amount of $192.09.

    Business Response

    Date: 05/13/2025

    Dear *** ****,

     My name is ****** ******.  I am on the Executive Customer Assistance Team at **********************. I want to thank you for working with me regarding your concerns.

    I am not able to provide any account details publicly, but I have contacted you directly by email with information specific to your account. If you have any additional concerns in the future regarding this complaint, please feel free to reply to my email or to reach me directly using the contact information in my email. I am available Monday-Friday, from 7am to 4pm Central Time (**).

    Thank you for contacting McAfee.

    Sincerely,
    ****** ******

    Customer Answer

    Date: 05/13/2025

     
    Better Business Bureau:

    I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

    Sincerely,

    ******* ****

  • Initial Complaint

    Date:04/29/2025

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I recently encountered an issue with my McAfee Live Coverage, the antivirus real time scan stopped working on 8 April. I rung McAfee and was told that a technical specialist would call me back. Nobody rung and I made contact two more times. Yesterday (29 April 2025) I spoke with a technical specialist for 1.5 hours who uninstalled and reinstalled McAfee but to no avail. I asked McAfee to cancel my subscription and return my payment, minus the 8 months of which the protection was working properly. McAfee told me that their policy is that there are no refunds outside of a 60 day period from the outset of the cover. I explained that McAfee has not provided service in two ways, 1) they did not call me having promised three times that they would, 2) I am left with a service that is not working properly and cannot be ******** subscription is valid until 8/16/2026.

    Business Response

    Date: 05/02/2025

    Dear Ms. ********

    My name is ****** *******. I am on the Executive Customer Assistance Team at **********************. I want to thank you for working with me regarding your concerns.

    If you have any additional issues or concerns, please feel free to reply to our email correspondence, or call me directly.

    Thank you for contacting McAfee.

    Best Regards,
    ****** *******
    Executive Customer Assistance Team

  • Initial Complaint

    Date:04/29/2025

    Type:Billing Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    ****** signed me up for internet virus protection on my computer in 2018 EVEN THOUGH I declined it.They signed me up using a fraudulaent name "*************** Consumer 30 Da" and have been charging my ****** account.I received a notice on Aug 26 2018 that they would begin charging my account BUT I DECLINED IT over the phone on that date.I then sent all email from ****** to spam.I didn't realize I was set up again using a fraudulent name. My fault for not checking my monthly ****** bill.McAfee began charging my ****** account yearly in October. To date I have been charged 2018=$42.49 ; 2019=$116.86 ; 2020=$127.49 ; 2021=$127.49 ; 2022= $138.11; 2023=$159.36 ; 2024= $159.36 I would like a refund from Mcaffe

    Business Response

    Date: 05/07/2025

    Hello Ms. ********

    My name is ****** *******. I am on the Executive Customer Assistance Team at **********************. I want to thank you for working with me regarding your concerns.

    If you have any additional issues or concerns, please feel free to reply to our email correspondence, or call me directly.

    Thank you for contacting McAfee.

    Best Regards,
    ****** *******
    Executive Customer Assistance Team

  • Initial Complaint

    Date:04/27/2025

    Type:Billing Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    They attempted to charge my bank debit card for $390 as auto renew with no notification, text or email. When that was denied as suspected fraud they attempted to charge a credit card which was also denied as fraud. I have another month on my subscription but wasn't planning to renew it. This should be illegal not to notify of auto renew

    Business Response

    Date: 05/06/2025

    Hello Ms. **********

    My name is ****** *******. I am on the Executive Customer Assistance Team at **********************. I want to thank you for working with me regarding your concerns.

    If you have any additional issues or concerns, please feel free to reply to our email correspondence, or call me directly.

    Thank you for contacting McAfee.

    Best Regards,
    ****** *******
    Executive Customer Assistance Team

  • Initial Complaint

    Date:04/23/2025

    Type:Product Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I wrote the following letter to McAfee on 4-6-25. McAfee did an auto renew of an account I never had.**** S. ****** *****************************. Johnsbury, Vt 05819April 6, 2025 McAfee, LLC,******************************************** Subject: Auto Renew Of Non-Existent Account *************** ******************* Exp 11/29 Code 029 Transaction Date 4-6-2025 ($105.99)Dear **************** Representative,I write today to request a refund of the $105.99 charged to my *************** Card as noted above.Many years ago, perhaps 5, I bought a computer at Staples and purchased McAfee security. When that subscription ended I did not renew. Nor have I ever had access to the software since that time.I attempted to resolve this issue with your chatbot to no avail. I tried to login to the site, but the system asked for my password, which I do not have. The system offered to send a new password, however the email potentially associated to the account ****************** is no longer active. I attempted to resolve the issue further by phone, but with my challenged hearing I was unable to understand or hear the persons instruction. I asked her if she could communicate with me via my email ********************* Her answer was unintelligible to me. Thus, here I am. Please, if need be, turn off auto renew, close account, and issue a refund to the subject bank of America card in an amount of $105.99.Enjoy you day,**** S. ******

    Business Response

    Date: 04/29/2025

    Dear Mr. *******

    My name is ****** *******. I am on the Executive Customer Assistance Team at **********************. I want to thank you for working with me regarding your concerns.

    If you have any additional issues or concerns, please feel free to reply to our email correspondence, or call me directly.

    Thank you for contacting McAfee.

    Best Regards,
    ****** *******
    Executive Customer Assistance Team

    Customer Answer

    Date: 04/29/2025

     
    Better Business Bureau:

    I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

    Sincerely,

    **** ******

  • Initial Complaint

    Date:04/22/2025

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    ON 04/09 ***** STARTED RUNNING POP *** ON THE RIGHT SIDE OF MY COMPUTER SAYING MY CUMPUTER HAD A VIRUS AND WAS GOING TO CRASH ALONG WITH MANY MORE WARNINGS. SAID THEY COULD FIX IT. I HAVE NOT HAD A ACCOUNT WITH THEM FOR OVER A YEAR SO DO NOT USE THEM DID NOT EVEN HAVE THEM ON MY COMPUTER THAT I KNOW OF. THOUGHT I HAD BETTER BUY AND DID BUT THEY DID NOT FIX COMPUTER OR DO ANYTHING. i CHECKED MY SEURITY BUT IT SAID NOTHING WAS WRONG. WENT ONLINE AND FOUND OUT THERE WAS NOTHING WRONG AND TOLD ME HOW TO FIX IT. I FEEL ***** WRONGLY SAID SOMETHING WAS WRONG TO MAKE ME BUY. THEY CHARGED ME ****** ON MY CREDIT CARD.

    Business Response

    Date: 05/05/2025

    Dear Mr. ****************** name is ****** ******.  I am on the Executive Customer Assistance Team at **********************. I want to thank you for working with me regarding your concerns.

    I am not able to provide any account details publicly, but I have contacted you directly by email with information specific to your account. If you have any additional concerns in the future regarding this complaint, please feel free to reply to my email or to reach me directly using the contact information in my email. I am available Monday-Friday, from 7am to 4pm Central Time (**).

    Thank you for contacting McAfee.

    Sincerely,
    ****** ******

  • Initial Complaint

    Date:04/21/2025

    Type:Product Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    On 3/17/25, I was charged for an auto renewal for McAfee virus protection in the amount of $158.99. I was not sent an email notifying me of my upcoming renewal, so I had no chance to cancel. I no longer use the computer I purchased protection for. When I called the company, I was told they could not refund my money. All they could do was turn off auto renewal, so I am paying for a service I cannot use. I would like to be refunded the amount of $158.99.

    Business Response

    Date: 04/23/2025

    Dear ******,

    My name is ****** *******. I am on the Executive Customer Assistance Team at **********************. I want to thank you for working with me regarding your concerns.

    If you have any additional issues or concerns, please feel free to reply to our email correspondence, or call me directly.

    Thank you for contacting McAfee.

    Best Regards,
    ****** *******
    Executive Customer Assistance Team

    Customer Answer

    Date: 04/23/2025

     
    Better Business Bureau:

    I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. ****** went above and beyond to resolve this issue.

    Sincerely,

    ******* *******

  • Initial Complaint

    Date:04/15/2025

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    McAfee is pushing out Bloatware on their app and wants you to constantly pay for other tools to fix these fake issues. I am frustrated due to the fact that you pay for a product to do a specific task and it is showing false pc performance issues and registry issues. I was informed to remove McAfee right away due to its bloatware it is pushing out. I paid for a two year subscription that goes to 2026 and they refuse to give even a partial refund. This seems to be a reoccurring issue with many subscribers to McAfee. I removed all McAfee products and turned off auto renewal so I am not charged for other services that McAfee is not appropriately handling.

    Business Response

    Date: 04/17/2025

    Dear Ms. **************** name is ****** ******.  I am on the Executive Customer Assistance Team at **********************.

    I am not able to provide any account details publicly, but I have contacted you directly by email with information specific to your account. If you have any additional concerns in the future regarding this complaint, please feel free to reply to my email or to reach me directly using the contact information in my email. I am available Monday-Friday, from 7am to 4pm Central Time (**).

    Thank you for contacting McAfee.

    Sincerely,
    ****** ******

McAfee, LLC is NOT a BBB Accredited Business.

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