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Business Profile

Computer Services

McAfee, LLC

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Computer Services.

Reviews

Customer Review Ratings

1.02

Average of 133 Customer Reviews

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Review Details

  • Mary R

    Date: 01/05/2023

    One star is too many. I was charged for a subscription I cancelled years ago and the computer that used McAfee has been out of use for 10 years. When I saw a charge in 2022, I called to cancel. I did not receive a credit. I saw a charge come through in 2023, called again. I was on hold for over 30 minutes, then got disconnected. I called back, provided the service number. The rep said he sent an email with refund # to an account that is on their records. I told him that email was not active, he rudely stated that the information about the email account would have been nice to have known. When I said he was not very friendly **************** and that I would be reporting McAfee to the BBB because of the charges and poor ****************, he said I was a rude customer. The website does not allow customers to edit their accounts or remove credit cards. I believe this is to force customers to call service and probably give up due to the poor service. Finally, the past charges I see in my statements are done with different **** numbers. I did not authorize or provide any other **** numbers than the one I put in the account. I absolutely feel I was scammed by this company on top of rude ineffective ****************.

    McAfee, LLC

    Date: 01/18/2023

    My name is Kandi********. I am on the ********* Customer *************** at McAfee. We have received your complaint and would like to get in touch with you regarding your issue.  

    Please see my email correspondence for more information. If you have any further questions, I can be reached using the contact details noted in that email.

    Thank *******************
    ********* Customer ***************

  • David S.

    Date: 12/28/2022

    Literally a virus, never use this terrible, terrible, terrible program

    McAfee, LLC

    Date: 01/13/2023

    Dear David,

    This is Chris ******** with the ********* Customer *************** at McAfee.

    We're very sorry to hear that you were unhappy with your McAfee software experience. We appreciate the feedback. If there's anything we can do to assist you moving forward, please let us know.

    Sincerely,

    Chris *******
    ********* Customer ***************
    McAfee

  • David H

    Date: 12/03/2022

    I was never able to speak to a agent concerning a refund.They put you on endless hold.Tried several times.I was able to speak to a tech advisor;he couldn't arrange a refund.Beware of this company.

    McAfee, LLC

    Date: 12/09/2022

    Dear Mr.********

    My name is Kandi Pearson. I am on the ********* Customer *************** at McAfee.

    After looking into your account I see that you were able to reach our support team and you were able to get your refund.

    If you have any additional issues or concerns regarding your McAfee account in the future, please feel free to reply to the email provided.

    Sincerely,
    **************
    ********* Customer ***************

McAfee, LLC is NOT a BBB Accredited Business.

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