Reviews

Review Details

• Review fromKathy K

  Date: 07/09/2023

  1 star
  I kept getting a pop-up on my computer to buy their service of protection for my computer. Since it was a new computer, I opted on buying the protection plan. After installing, the program kept disrupting my work by continually popping up more pop-*** and interfered with my work on my computer. I could not see my screen because of the constant pop***. I called the customer service and they tried 7 times to go into my computer to fix the problem and could not fix it. So I asked for my money back. They refused to give me my money back and also added another charge of $39. for an additional product that I did not order. They refuse to give me my money back even though I could not use my computer while I had the program installed. They have taken off the program, but refuse to return my money. I have only had this program on my computer for 1 week. Terrible that they'd do this to people. I do NOT recommend ******* to anyone.

• Review fromEstanislado M

  Date: 07/07/2023

  1 star
  customer support number for refunds is false. Company makes it very difficult to cancel the service. I am disgusted by their tactics and practices will never again use them. i have e-mail them and have also written to them asking for a full refund but they just give me the cold shoulder. The attorney general should investigate them.

  McAfee, LLC

  Date: 07/21/2023

  Dear ***********,Thank you for your review of McAfee.Upon checking our contact records, we can see that you last attempted to contact our support team, in 2021, by filling out our support web form, but did not proceed with connecting with our team via chat or phone support. Currently, we do not offer email support, and replying to any automated email messages sent by McAfee are not received by our support staff. Additionally, customers have the ability to disable the automatic renewal feature associated with their subscription any time after their initial purchase, by logging into their account and adjusting the settings. We apologize for any inconvenience or difficulty you may have faced while attempting to reach our support team. I will be reaching out to you by email to provide further assistance.Sincerely,************************* Executive Customer Assistance Team **********************

• Review fromKristan C

  Date: 06/28/2023

  1 star
  I have no account with **********************. They cant even find a old one yet they have tried to charge a credit card I dont use 11 times in the last 2 months. Im also harassed daily on my computer with pop up messages. I dont use McAfee and Im started to feel violated. A legit company should not behave this way

  McAfee, LLC

  Date: 07/05/2023

  Hello *******, Thank you for your review. McAfee will only send you alerts to your desktop if you have the software installed on the device. I will be contacting you directly for further assistance on the matter. Please look for an email message from McAfee regarding your review to the address provided. Kind Regards, ***************************, Executive Customer Assistance Team, **********************

• Review fromMelinda C

  Date: 06/23/2023

  1 star
  Customer support number for refunds is false. Refused to issue refund once discovered already had an active account. Spoke with two different support members (outside of the ** as no support is provided in the **) - both tried to sell me additional products and refused to issue the refund on a charge made the same day. Had to contact credit cart to dispute the charge. Won't use a McAfee product ever again.

  McAfee, LLC

  Date: 06/27/2023

  Hello ****************,Thank you for your review. We are unable to locate a McAfee account, or any support contact records associated with the email address provided in your review. Please see my email correspondence for more information. If you have any additional questions, or concerns, I can be reached at the contact details notated in my email. Sincerely,************************* Executive Customer Assistance Team

• Review fromClyde R

  Date: 06/19/2023

  1 star
  Deceptive billing practices- sign up for $39 annual fee and 3rd year without warning your fee is $159- and very difficult to cancel. Buyer beware

  McAfee, LLC

  Date: 06/21/2023

  Hello ******************, Thank you for your review. We often offer an introductory rate for the first year or two, but our renewal charges do occur at the undiscounted price of the subscription. We encourage you to take advantage of any promotion or introductory rates if preferred; however, remaining in the automatic renewal service does offer other perks, such as our VPP service and complimentary ***********. Depending on your subscription type and area, this can also allow you access to McAfee Identity Protection.Please note that authorization to charge your payment instrument for renewal is given at the time of purchase, prior to the completion of sale, and again when accepting the terms of the McAfee License Agreement before use of our software. Thirty (30) days prior to the Auto-Renewal charge, an email is sent to the customer notifying them of the date their subscription will renew and the renewal price they will be charged at that time. Customers can stop the renewal at any time by logging into their accounts or contacting our support team.At this time, a refund has been processed back to your payment instrument. Most customers receive their refunds within 5 business days. If you have any additional questions or concerns, please feel free to reply to my email message sent to the address you provided.Sincerely, *************************** Executive Customer Assistance Team

• Review fromCara A

  Date: 06/18/2023

  1 star
  Per an email from the company I was within the period I was entitled to cancel services and receive a full refund. The call Center I was put in contact with to get a refund played games and ******** said no problem we will refund $xx which was a 50% refund. I reiterated I was entitled to a full refund and they went back l to talk to the supervisor and and said they would give me a 60% refund. It took 20 minutes of me holding my ground before I got my refund. I am disgusted by these tactics to hold onto money, especially when the company sent out an email stating a customer is entitled to a full refund.

  McAfee, LLC

  Date: 06/20/2023

  Hello ****, Thank you for your review. We do apologize for the poor experience you have had with our support team. To ensure your interactions are thoroughly reviewed, I will be requesting all contact and call recordings in relation to your previous cases be pulled and sent to me personally. The experience you described is not our standard, and we would like to check into this further. Upon review, I can see that your refund was processed back to your payment instrument on May 21. If you have any further questions or concerns, please feel free to contact our support team for assistance.Sincerely, *************************** Executive Customer Assistance Team

• Review fromMike L

  Date: 06/16/2023

  1 star
  McAfee charged my CC $89 for a subscription I did not agree to. I have never used them before and when I called for a refund, I was told they would let the manager know about the charge and refund me. They never got back to me or gave me my refund. I called them back and they said it was past the 30-days refund policy and they had to move escalate the problem. No one ever got back to me. I eventually had to tell my CC company that they took money without my permission. I do not know how they got my CC info. They kept insisting I purchased from them back in 2010 through a discount and renewed my subscription (I do not remember purchasing/agree to this). I got my CC in 2020, I do not know how they got the information. But I am concerned that they might be scamming people that don't notice the charge or are too trusting.

  McAfee, LLC

  Date: 06/22/2023

  Dear ****,Thank you for your review of McAfee. We'd like to look into your issue to see if there's any way we can further assist you. Please look for an email message from McAfee regarding your review to the address provided.Sincerely,************************* Executive Customer Assistance Team **********************

• Review fromArcenia L

  Date: 06/08/2023

  1 star
  I have not subscribe and Mcafee is charging my bank . I did dispute and it was a reverse on my dispute apperantly I had subscribed . So now they give me the run around and just questioning me with tons of questions just so they dont have to return the money.

  McAfee, LLC

  Date: 06/16/2023

  Dear *******,Thank you for your review. We're sorry to hear that you were unhappy with your support experience. Our agents ask questions for clarification, in order to best assist our customers with their issue/inquiry regarding their McAfee account or subscription. Upon review, I can see that your refund was recently processed back to your payment instrument on June 12; generally, most customers receive their refunds within 5 business days. If you have any additional questions or concerns, please feel free to reply to my email message sent to the address you provided.Sincerely,************************* Executive Customer Assistance Team **********************

• Review fromErrol M

  Date: 05/22/2023

  1 star
  McAfee is a Rip Off Business. I cancelled my subscription and every year they keep sending me a renewal fee that i have to call and fight to be refunded. Do not use this service.

  McAfee, LLC

  Date: 06/08/2023

  Dear *****,Thank you for your review. We annually remind customers enrolled in our Auto Renewal Policy when their renewal date is approaching, by sending an email notification to the email address associated with their McAfee account. This notification also includes information on how to stop the auto-renewal from occurring. We received contact from you recently regarding this year's renewal charge, and a refund was issue for the transaction, and the renewal was cancelled.We apologize for any inconvenience you may have endured.Sincerely,************************* Executive Customer Assistance Team **********************

• Review fromRon K

  Date: 05/16/2023

  1 star
  Canceled my protection from Mcafee because it would not download. Mcafee charged my credit card $159 for a renewal fee for download that never occurred. Had to cancel my credit charge at discover because the credit card company could not do anything to help either. Mcafee continues to place me on hold and hangs up the phone. A REAL GARBAGE SCAM. Avoid McAfee products all together.

  McAfee, LLC

  Date: 05/23/2023

  Dear ******************,My name is *************************. I am on the Executive Customer Assistance Team at **********************. I am happy to hear that your refund has been received. If you have any additional concerns in the future regarding your McAfee account, please feel free to contact me directly at ************. I am available Monday-Friday, from 8am to 5pm Central Time (**). If you would prefer to communicate by email, you may reach me at **************************************** Thank you for contacting McAfee.Sincerely,*************************