Reviews

Review Details

• Review fromJohn C.

  Date: 05/16/2023

  1 star
  I think McAfee is not a fair business when it comes to a refund. They contacted me everyday since 4/15/23 about my service request which I have contacted them in return nearly every time saying if I didnt contact them they would close my case as resolved. I was getting emails supposedly from McAfee saying my subscription was expired and I wasnt protected anymore so I bought a new subscription for a year for one device. It was installed remotely by a technical support person, who also told me my old subscription was still active til 9/2/23 and extended that subscription for another year til 9/2/24. After the support person installed the software my laptop ran horrible. Wouldnt load and I couldnt even get my emails. So I uninstalled the McAfee software and my laptop was fine again. I have since been calling to get my refund for the new subscription for $36.81. Which they are trying to tell me since they merged the two subscriptions, I may not get a refund. I did not tell or ask them to merge the two subscriptions.

  McAfee, LLC

  Date: 05/18/2023

  Dear **************, Thank you for your review. We sincerely apologize for any inconvenience you have experienced as you have attempted to get this issue sorted. I will be contacting you directly for further assistance on the matter. Kind Regards, ***************************, Executive Customer Assistance Team **********************

• Review fromCourtney J

  Date: 05/14/2023

  1 star
  Spoke with Vishal after a charge I never authorized. After asking for a refund, ******, kept trying to sell me discounted options. He would not listen to me at all. For *************************************************************** He would not. If I was ever considering returning, that will never happen. EVER. Dont charge someone without authorization. I never received an email about the renewal or I would have canceled at that time. The only email I got was payment was processed. Will never recommend McAfee. Word of mouth goes along way.

  McAfee, LLC

  Date: 05/16/2023

  Dear ********,Thank you for your review. We're very sorry to hear about your experience with our support team, as it does not align with our support values. We have flagged your service request for supervisory review for further action. Please note that authorization to charge your payment instrument for renewal is given at the time of purchase, prior to the completion of sale, and again when accepting the terms of the McAfee License Agreement before use of our software. Customers can stop the renewal after purchase by logging into their accounts or contacting our support team. Additionally, our records indicate that a pre-notification email regarding the renewal of your subscription was sent to your email address on April 13. If you have any further questions or concerns, please feel free to contact our support team for assistance.Sincerely,************ McAfee

• Review fromRiley J

  Date: 05/08/2023

  1 star
  I had turned OFF auto renewal on my account because they screwed Me last year. Ended up with $32 for 1 device. They sent a draft to my bank for 5 devices, for $129 and I have cancelled service.

  McAfee, LLC

  Date: 05/12/2023

  Dear *****, Thank you for your review. We sincerely apologize for any inconvenience you have experienced as you have attempted to get this issue sorted. I will be contacting you directly for further assistance on the matter. Kind Regards, *************************** Executive Customer Assistance Team **********************

• Review fromJennifer H

  Date: 05/06/2023

  1 star
  McAfee keeps sending my elderly mother bills to renew service despite being paid ahead for 4-1/2 more years. My mom is 90. At one point, they were paid ahead 7 years. They were requesting payment AND had mom on auto renewal. Mom called and canceled auto renewal but they refuse to refund her for several years of prepaid service. McAfee is a predatory company and its sickening to me that they treat people in their 90s like this. We want a refund.

  McAfee, LLC

  Date: 05/08/2023

  Dear ********, Thank you for your review. We sincerely apologize for any inconvenience you have experienced as you have attempted to get this issue sorted. I will be contacting you directly for further assistance on the matter. Kind Regards, *************************** Executive Customer Assistance Team **********************

  Jennifer H

  Date: 05/21/2023

  I have been contacted by McAfee. They did do a partial refund of *****. BUT they continue to sent my mother invoices that claim she needs to pay them even though we paid ahead for YEARS. The only response Ive gotten from my last FOUR emails to ***** in customer service is a reply saying she is closing the case. McAfee is just awful. They continue to be predators by soliciting money from my elderly mother.

  Jennifer H

  Date: 05/24/2023

  I have gotten no response from McAfee from my last 6 emails. My mother has been inundated with invoices claiming her McAfee service needs to be renewed yet that isnt true. She is paid up for years. This company is very frustrating. Buyer beware.

• Review fromKathleen G

  Date: 05/04/2023

  1 star
  What a scam!! I kept getting emails saying my 2 yr renewal price was $89. When I tried to renew using my PayPal account, which was an option, it wouldn't let me complete the transaction. Called the company and got 'oh sorry, the emails are a mistake, that's only for new customer' even tho my email says RENEW AT THIS RATE. person on the phone was a joke, trying to upsell me something. very, very unhappy

  McAfee, LLC

  Date: 05/08/2023

  Dear ****************,My name is *************************. I am on the Executive Customer Assistance Team at ************************'m sorry to hear about your experience. I have sent you an email directly. I would like to report this to our team for investigation. If you would like to reach me directly, please feel free to contact me directly at ***************. I am available Monday-Friday, from 7am to 4pm Central Time (US). If you would prefer to communicate by email, you may reach me at ********************************************** you for contacting McAfee.Sincerely,*************************

• Review fromterry r

  Date: 05/02/2023

  1 star
  had cancelled mcafee service 2 years prior when they tried to charge again for paid subscription, then a renewal charge appeared on card recently for a service that had already been cancelled. they get credit card #s and use data to scam charge non customers. called customer service to get resolved and recancelled a subscription that should have already been cancelled. waiting on outcome

• Review fromCAROL H

  Date: 04/27/2023

  1 star
  I purchased McAfee in February 2022 for two years and ten computers. I noticed in late 2022 that I could no longer add computers to my account. I called McAfee in December 2022 to complain. I was told the problem was worldwide, that they would get back to me when it was solved, and that they would make my account whole.I called last week (April 2023) to get the status of my problem. The tech wanted to remote into my computer, which I allowed. He concluded that I did not have a subscription. I asked him to check my record to see the original problem. He refused. I asked for a supervisor; he told me he was the highest person I could speak to. He then went on to tell me he would sell me a new subscription for $249. I refused. I told him I wanted him to make my account work; He said he could not help me. I ended the call. He was still logged into my account. He then started to delete files from my computer. I turned off the computer.I called back to speak to a supervisor. They wanted to remote back into my computer. I refused. I told them I no longer trusted them. They opened a case. They then wanted me to pay for a new subscription until they could make my account work. I refused. Do you believe these people?

  McAfee, LLC

  Date: 05/01/2023

  Dear *****,My name is *************************. I am on the Executive Customer Assistance Team at **************************** are not any McAfee subscriptions or contact records associated with the email provided. I have reached out to you by email to collect more details to properly address this issue. If you reply to that email, I will be able to search our records to locate your subscription.I am available Monday-Friday, from 7am to 4pm Central Time (US).Thank you for contacting McAfee.Sincerely,*************************

• Review fromLori L

  Date: 04/15/2023

  1 star
  I purchased McAfee in spring of 2022 as it was a decent "starter price" even though I have other security on my computer. I noticed immediately it kept hijacking my browser, so I had to keep going into my settings and changing it over and over again. I decided when my year was up I would not renew it. Today I opened my email and saw they "automatically renewed" it for an entire year at the whopping price of $160. When I called to cancel and asked for a refund and told them I didn't want it anymore, they transferred me to someone else who proceeded to argue with me. I kept saying, "You don't get it: I don't want your service anymore! Please credit my account." He continued to keep arguing with me. I told him I was hanging up and would call my bank to dispute it. I then hung up and called my bank and filed a dispute. This was several days ago, and they still have not issued me a credit even though I have removed McAfee from my computer and got an email from them that said, "Service Request #-######### has been resolved." Nothing was ever resolved!! Please *********** me my money back since I am being charged for the next year for something I am not using, and will never use again!

  McAfee, LLC

  Date: 04/17/2023

  Dear ****,Thank you for your review.We sincerely apologize for any inconvenience you have experienced as you have attempted to get this issue sorted. I will be contacting your directly for further assistance on the matter.Kind Regards,************************* Executive Customer Assistance Team **********************

• Review fromLinnea P

  Date: 04/08/2023

  1 star
  Took ****** out of my account. Tried to get a refund, they lied and told me my refund would be in my account within 3-5 business days. This happened 2x. They lied two different times to me telling me my account was closed and I'd have a refund. They keep giving me the run around every time I call. Couldn't even cancel my account. The customer service representative would not let me. Could hardly get a word in as he was haggling to avoid cancelling my account. Had to change my bank information and couldn't even cancel the account. They lied multiple times and attempted to gain my new bank account information. This is disgusting and a total scam. The service sucked as well. The whole system is set up as a scam and their customer service is designed to support and protect that scam. I will warn everyone I know to delete or cancel their subscription and I will never use this "service" again.

  McAfee, LLC

  Date: 04/12/2023

  Dear **************, My name is *************************. I am on the Executive Customer Assistance Team at **********************. Your service request has been escalated for review. There was an error when an agent attempted to process a refund for your recent auto-renewal charge, and it has been sent to our back end team for resolution. I am not able to provide more details publicly, but if you have any questions, please feel free to reply to the email sent to your address. Sincerely,*************************

• Review fromVal R

  Date: 04/06/2023

  1 star
  After they hung up on me twice a guy said he would call back in 10 minutes. When they called back they tried to get me into another program on the internet and I had a bad feeling and hung up. This company gets no stars!

  McAfee, LLC

  Date: 04/12/2023

  Dear ***, Thank you for your review of McAfee. I am unable to locate a McAfee account, or any support contact records associated with the email address provided. Please see my email correspondence for more information. If you have any further questions, I can be reached using the contact details noted in that email.Thank you,*************************** Executive Customer Assistance Team