Reviews

Review Details

• Review fromBrianna F

  Date: 04/06/2025

  5 stars
  I recently had the pleasure of using Super.com, and I have to sayit really lives up to the name! From start to finish, everything was smooth and super convenient.I booked a hotel through their platform and was pleasantly surprised at how easy it was to find a great deal. The interface is clean, the prices are competitive, and I loved the little extras like cashback offers and discounts that made me feel like I was getting real value.Customer support was also a highlight. I needed to modify my reservation and got a friendly and efficient response almost immediately. Its clear they actually care about their users.All in all, my experience with Super.com was excellent. Whether you're booking travel, managing finances, or just exploring new options, it's a one-stop shop that makes everything easier. Definitely recommend giving it a try!

• Review fromorest z

  Date: 04/05/2025

  3 stars
  good is all I have to say I I i
  

  Super.com

  Date: 07/14/2025

  Hi *****, thank you for sharing your experience with us. We appreciate all feedback, as it helps us enhance our services. If you have any specific concerns or questions, please dont hesitate to reach out to us directly or via chat. We're here to assist and look forward to ensuring you have a positive experience with us.
  
  

• Review fromYilkal M

  Date: 04/05/2025

  1 star
  STAY AWAY FROM SUPER.COM BAD CUSTOMER SERVICE ONCE THEY RECEIVE YOUR MONEY THEY'RE NOT GOING TO HELP YOU AT ALL THEY ARE FULL OF SCAMMERS I DON'T KNOW HOW GOVERNMENT ALLOW TO EXIST THIS KIND OF COMPANY
  

  Super.com

  Date: 04/07/2025

  Thank you for sharing your thoughts with us! We appreciate your feedback and understand how important it is to receive great support. We strive to provide quality service to all our users, and your input helps us improve. If you have specific questions or concerns, we invite you to reach out directly. Were here to assist you!

• Review fromPeaches D

  Date: 04/02/2025

  1 star
  I made reservations using their website and booked a hotel but selected the wrong location for the hotel. I spoke to someone on April 1, 2005. She told me to contact the hotel so that I could get a refund. She contacted them and sent me a link to verify myself. I have been trying to activate the link for the past 4 to 5 hours, and it says the session has expired. I reached out to customer service via email and the app, and no one can help me.
  

  Super.com

  Date: 06/09/2025

  Hi, thank you for reaching out and sharing your feedback with us. We understand the importance of having your plans align with your needs, and we're here to help. We have reviewed your account and can confirm that your Super+ membership has been canceled. Due to the booking being made under a non-refundable rate set by the hotel, it doesn't allow for cancellations or changes directly through us. However, if the hotel approves the cancellation, please provide us with a letterheaded written confirmation, and we will gladly review it further. We're here to assist you, so feel free to contact us directly or via chat on the Super.com app if you have any more questions or need additional support.
  
  

• Review fromSteven W

  Date: 04/02/2025

  5 stars
  Great platform to earn real money quick. I love it

• Review fromCaryn B

  Date: 04/02/2025

  4 stars
  So far so good, new to the site so I'll see how it works, and maybe give a more accurate opinion next time.

• Review fromMegan M

  Date: 04/01/2025

  1 star
  Deceptive Listings, Zero Accountability I recently had an incredibly frustrating and costly experience with Super.com that I feel compelled to warn others about. I booked a pet-friendly hotel through their platform, only to arrive and be told that the hotel does not accept pets. This left me scrambling at the last minute to find alternate accommodations. Fortunately, the hotel staff was very apologetic and mentioned that they had encountered numerous issues with Super.com misrepresenting their listings and told me to beware of booking with obscure third parties.What followed was an absolute customer service nightmare. ******************** flatly refused to refund me, citing an absurd policy that required me to get the hotel to provide written approval for a refund. When I approached the hotel about this, they were baffled, stating that in 30 years in the industry, they had never heard of such a requirement. They were happy to speak with Super.com, but they refused to talk to the hotel. Super.com refused to take responsibility for their misleading listing. Instead, they dismissed me, telling me "this case is closed" without any resolution or refund.This company operates with zero accountability for the accuracy of their listings and places the burden on customers to fix their mistakes. Their refusal to acknowledge the issue, coupled with an outright dismissive approach to customer service, makes it clear that they prioritize profit over integrity.Bottom line: If you value accurate bookings, reliable customer service, and basic accountability from a company, DO NOT use Super.com. I will never book with them again, and I strongly advise others to avoid them as well.
  

  Super.com

  Date: 06/09/2025

  Hi *****, thank you for sharing your experience with us. We sincerely value your feedback and understand how important it is to have accurate information when making travel arrangements. Ensuring that our listings reflect the correct details is a priority, and were committed to addressing any discrepancies to improve our service. Regarding your situation, we typically require written confirmation from the hotel to proceed with refunds for non-refundable and non-amendable bookings. This policy is in place to ensure fairness and accuracy in processing refunds. However, it's essential that this process works smoothly, and we're here to assist in coordinating with the hotel where possible. When reviewing your account, your bank has already refunded the money back into your account. We truly appreciate the opportunity to clarify your concerns and are here to support you in resolving this matter. Please feel free to reach out directly to our support team if theres anything more we can do to assist you or answer any other questions you might have.
  
  

• Review fromGustavo C

  Date: 03/31/2025

  1 star
  Stay away from Super.com, its a total scam! They lure you in with low prices, but they dont care about customer service or the quality of the hotels they list on their platform. I booked a hotel in **********, **, only to arrive and find my room filthy and completely unacceptable. The hotel staff was rude and unprofessional, making it clear they had no intention of resolving the issue. With no other choice, I had to leave and book a different hotel. I cancelled my stay and showing my good faith, I booked a different hotel with super.com. After that, they ignored all my emails and calls. The worst customer service I have even seen in my life.When I called Super.com for help, they completely abandoned me. Their excuse? Were just a booking company, we dont handle hotel quality. They never followed up, never issued a refund or credit, and ignored my concerns. This company is a fraud. As soon as a problem arises, they leave you defenseless. Do yourself a favor and book elsewhere, Super.com is not worth the risk!
  

  Super.com

  Date: 04/02/2025

  Hi *******, we appreciate your feedback and understand how important it is for accommodations to meet expectations. We want you to know that we have raised this matter and are currently reviewing your case. You will receive a follow-up email with our response soon. Your input is valuable to us, and were here to ensure a better experience!

• Review fromMark J

  Date: 03/31/2025

  4 stars
  Great site, and great pricing. Easy booking and overall good experience

• Review fromTiffany R

  Date: 03/31/2025

  4 stars
  Im giving a 4 star, as of right now, cause Im new and so far everything is going good.