Reviews

Review Details

• Review fromAngie D

  Date: 04/11/2025

  1 star
  This company has kept me on hold intentionally and purposefully all because I refuse to stay at a hotel that they advertise on their website that doesnt look what they advertise. I am not going to sleep in a room that is nasty and disgusting he beds where tilted off my the box springs and and I booked a single room and they are giving me something totally different who does that. then they failed to accommodate me and I had to be on the phone for two hours for what and youre not even busy like that especially if youre are a call center come on now. And you purposefully kept me on hold so I wouldnt have to go do what I need to for myself. That isnt good business and I dont think you truly know who I am and you will find out that by treating me in this manner will be consequences. Because I am a customer and I have rights to be treated with respect especially if I am giving you respect. I guarantee you wouldnt sleep in a room like that so why would you expect I would
  

  Super.com

  Date: 06/09/2025

  Hi *****, thank you for taking the time to share your experience. We genuinely value your feedback and understand how crucial it is for our accommodations to meet your expectations and appreciate your patience during the extended hold time. Our goal is to ensure every customer feels heard and respected, and your experience helps us improve our services and communication. If theres any further assistance needed, please reach out to us directly or via chat on the Super.com app, and well be here to help.
  
  

• Review fromRoyi L

  Date: 04/10/2025

  1 star
  I reserved a hotel through this company which *** upgraded to a refundable option as I do have a very unique situation and always have to be alerted incase I have to go home. Unfortunately that was the case this time and I cancel my reservation and never checked in to the hotel. Next day I applied to claim my refund and thats when this nightmare started. They would move me back and forth between departments - claim that they cant refund as I havent provided them a good enough reason or evidence. Than they came back with negotiations of a good will the entire reservation cost me more than $200. They came with $85 and when I refused they raised it to $120. I claimed refund from my cc company. I recommend to stay away from this company if you want to have a fair service and handling of your traveling.
  

  Super.com

  Date: 06/09/2025

  Hi Royi, thank you for reaching out and sharing your experience. It looks like you opted for the enhanced refund option with your booking. This service provides coverage specifically for cancellations due to unforeseen circumstances, with criteria outlined when adding this optional service. If your cancellation reason doesnt align with the specified criteria, we recommend proceeding with the standard cancellation process. This involves obtaining a cancellation document or written approval from the hotel, which should include the name and position of the person approving the refund, along with your check-in date. Were here to assist and support you in any way we can, so please feel free to reach out to us directly if you have further questions or need additional guidance.
  
  

• Review fromDavid H

  Date: 04/10/2025

  4 stars
  Awesome place to stay very clean and friendly nice restaurant good food

• Review fromANTHONY A

  Date: 04/10/2025

  1 star
  Definitely wouldn't not recommend added trip insurance automatically. No option to cancel it waste of 55 dollars didnt need to spend. Canceled there super plus and will use priceline or book direct through the hotel. They atleast understand customer service. Super has zero customer service. Definitely avoid them.
  

  Super.com

  Date: 06/09/2025

  Hi *******, thank you for reaching out and sharing your experience. It looks like you opted for the enhanced refund option with your booking. This service provides coverage specifically for cancellations due to unforeseen circumstances, with criteria outlined when adding this optional service. If your cancellation reason doesnt align with the specified criteria, we recommend proceeding with the standard cancellation process. This involves obtaining a cancellation document or written approval from the hotel, which should include the name and position of the person approving the refund, along with your check-in date. Were here to assist and support you in any way we can, so please feel free to reach out to us directly or via chat on the Super.com app if you have further questions or need additional guidance.
  
  

• Review fromSERGEY S

  Date: 04/09/2025

  1 star
  Scammers. I reserved a hotel, 10 days in advance and entered wrong dates. I called them 1 min after reservation and been told - it is not refundable nor modifiable reservation.
  

  Super.com

  Date: 06/09/2025

  Hi ******, thank you for getting in touch and letting us know about your experience. We understand how important flexibility can be when travel plans change unexpectedly. When bookings are made at non-refundable rates, it generally means that these reservations are not subject to changes or cancellations. This policy helps us secure the best possible rates and savings for our customers. It looks like your bank has already refunded the money back into your account related to this booking. If this is not the case, we recommend reaching out to them directly for any updates. We appreciate your understanding, and if there's anything else we can assist you with or any further questions you have, please don't hesitate to reach out to us directly or via chat on the Super.com app. We're here to help!
  
  

• Review fromJeremy P

  Date: 04/09/2025

  1 star
  I used their service to book a hotel and upon arrival their credit card that was given to the hotel was declined and I had to pay out of pocket at a higher price. I called them and tried to resolve over the phone and no answer. 3 weeks later 4 phone calls including getting hung up on before any attempt on their part to make it right. Biggest scam ever will never use them again!Each time I called I had to wait anywhere from 5 to 20 minutes just to get someone who could barely speak English and always had to give my booking number for them to locate me. The last time I called I asked to speak to a manager and threatened to contact the BBB, and all of sudden they knew exactly who I was without giving them any information. I work as an assistant manager for a local North western retail store, I know customer service and they don't have it.
  

  Super.com

  Date: 04/24/2025

  Hi ******, thank you for sharing your experience with us. We appreciate you bringing this to our attention and are looking into the payment issue and communication challenges you faced. We're committed to making things right and will follow up with you via email with a resolution. Your feedback is valuable to us, and we'll use it to improve our services.

• Review fromSharon J

  Date: 04/08/2025

  5 stars
  I have saved enough money making the reservation with Super.com to cover the resort fees and parking fees at all the 4 star hotels I have booked. I was even upgrade in ***** for Ultra with no additional cost. **************** has been kind and informative. Highly recommend if you can since there is a monthly cost of $15. If travel a lot and like a good deal this app is worth it imo.

• Review fromBilly C

  Date: 04/08/2025

  1 star
  It works until it doesn't and then you pay two arms and a leg when the cheap arses dont want to make you whole. I will say, I used them once previously at the ****************** and it was fine. But the second time was not the charm. I booked a room through their app well in advance, got charged and received a confirmation email assuring me that my reservation was secured. However, after my flight got delayed I finally arrived at the hotel around 11:30pm. after a long day of travel, I was told there was no reservation under my name. Actually there was one under the exact name as mine but with someone elses email and Marriot Member number. The hotel staff confirmed they had not received any booking from Super.com with my confirmation, credit card, or email even though, Super.com had already charged me for a reservation spanning multiple nights. Attempting to resolve this, I called Super.coms customer service, after being transfer around, I finally spoke with Harsh and he was completely unhelpful and dismissive, offering no clear solutions or alternatives but happy to cancel and give me a 10% credit to use their site again like I am ever going to book with them again. So Despite being transferred between multiple agents and enduring lengthy waits, it took more than two hours, and I was left stranded with no accommodation. The Bellagio found me a room that was 3x as expensive as my entire reservation. Super.coms incompetence and lack of accountability are astonishing. Not only did they fail to secure the promised reservation, but their customer service also showed a complete disregard for my situation. This experience caused significant inconvenience and stress, forcing me to scramble for and pay for an extremely expensive last minute room. I would strongly advise never using Super.com. I was able to search and found several reviews online that have had almost the same exact experience as me with them. *** I never write reviewsbuyer beware!
  

  Super.com

  Date: 04/09/2025

  Thank you for taking the time to share your experience. We appreciate your feedback and understand how important it is for reservations to be honored, especially after a long day of travel. We want to assure you that your experience is valuable to us. We encourage you to reach out to us at *********************** for further assistance regarding your concerns. We're here to support you!

• Review fromColin L

  Date: 04/06/2025

  1 star
  Awful website, I used this website because I thought I'd save some money. When I clicked confirm on a hotel it brought me to another page, increased the price, added a tip and had a timer counting down before making the purchase, but I clicked back because I didn't want to pay the higher rate, but the purchase went through and it was a non-refundable ticket. Customer support team did nothing to honor the original price and gave me no refund. Very bad business practice, stay away!
  

  Super.com

  Date: 04/08/2025

  Hi *****, we appreciate your feedback, as it helps us improve our services. We understand how important it is for pricing to be clear and upfront. If you have specific concerns regarding your booking, please reach out to us at ************************ Were here to help and ensure you have a better experience in the future!

• Review fromsirui L

  Date: 04/06/2025

  1 star
  Extremely shady, scam business, fraud. 04/03/2025 I booked a hotel in ********, the website charged extra money without warning when I clicked 'purchase' on the website. It jumped to another page with extra money and the timer on the top automatically charged extra. **************** didn't help at all, said 'no other people complained'. All the good reviews are bought, they paid money for people to leave good reviews, and it is totally toxic and scam.
  

  Super.com

  Date: 04/08/2025

  Hi Sirui, we genuinely appreciate your feedback and understand the importance of clear pricing during the booking process. We would like to look into your concerns further to ensure we address any misunderstandings. Please feel free to reach out to us at ************************ and well be happy to assist you!