Reviews
Customer Review Ratings
Average of 2,212 Customer Reviews
Want to share your experience?
Leave a ReviewReview Details
Review fromChristopher K
Date: 09/14/2025
4 starsI would like a little more free stay deals when I look up motels and see discounts.thsnksReview fromGrant L
Date: 09/14/2025
4 starsDidn't dig the prove your not robot thing. Otherwise, the price beats all the rest. I would be inclined to save money in the future as well. Not sure I dig the cashback thing, still can't do better rate anywhere else. I am pleased to get it at under $80. But I sure as ~|{ ain't leaving no online tip to any website.Review fromKenneth M
Date: 09/14/2025
5 starsI appreciate the fact that you have available rooms! To many times other brokers are " sold out of rooms " and up sell you the same room. No bait and switch. Thank you One word of caution for the buyer. It is very easy to click on the membership discount price, but then be charged ***** at a later date. That can be disappointing, Unless you want the membership.Review fromKamilah B
Date: 09/14/2025
5 starsGreat savings on hotel stays and the price is great for pockets.Review fromAnthony B
Date: 09/13/2025
5 starsVery easy and great prices , would recommend super to everyone.. thx you for the great savingsReview fromBrian D
Date: 09/13/2025
1 starI purchased extra coverage so that the hotel stay would be refundable. Even though my wife was sick from a bad reaction to a Flu shot she got on Friday, they denied our refund without a doctor's statement. In addition, the website made it impossible to actually request a refund because it said that my bank routing number was invalid. The *** and the ************************ have no problem with that number which I know is valid. Then I decided to have a chat with them, the first chat ******** just left the chat without text why. The second ******** said that I should try again on Monday because she was not on the team that could do refunds. Then before the day is out, they deny my claim because we didn't have a doctor's statement. I believe the whole refund process is intended to make you give up.
Super.com
Date: 09/15/2025
Thank you so much for sharing your experience, *****. We completely understand how important flexibility is when unexpected situations come up, and we're here to support you. Your case has been escalated to our internal support team, who are actively reviewing it to make sure everything is handled with care. They'll be reaching out to you directly with an update soon. Your satisfaction is very important to us, and we're committed to making sure everything is resolved positively. If you have any more questions or need further assistance, please dont hesitate to reach outwere always here to help!Review fromChristian S
Date: 09/13/2025
1 starDeceptively enrolled me in a "Super+" membership that costs $15 per month. I'm still not sure where I supposedly agreed to this.Super.com
Date: 09/15/2025
Hi *********! Thank you for reaching out and sharing your experience with us. Wed like to clarify how the Super+ membership works. When booking through Super.com, the exclusive best available rates are offered specifically to Super+ members, and the option to enroll in this membership is presented at checkout. Its only activated with your confirmation and is entirely optional. This membership provides valuable benefits, including cashback, exclusive discounts, and additional travel perks. If you have any questions or need assistance, please feel free to reach out to us directly or via chat. We're here to help and ensure you have a positive experience!Review fromKaren K
Date: 09/13/2025
4 starsEasy to make maneuver and book. The reviews are very helpful. Super Plus is unfamiliar to me, but I am trusting them with an A+ rating with BBB.Review fromAngie C
Date: 09/13/2025
5 starsYou won't find better prices or service anywhere online! They saved me $50.00 for one nights stay!Review fromQuanisha H
Date: 09/13/2025
5 starsThis is so wonderful and I saved a lot money because I was coming out of my pocket with a lot money and im so thankful that I found out about this app
BBB Business Profiles may not be reproduced for sales or promotional purposes.
BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.
When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.
BBB Business Profiles generally cover a three-year reporting period, except for customer reviews. Customer reviews posted prior to July 5, 2024, will no longer be published when they reach three years from their submission date. Customer reviews posted on/after July 5, 2024, will be published indefinitely unless otherwise voluntarily retracted by the user who submitted the content, or BBB no longer believes the review is authentic. BBB Business Profiles are subject to change at any time. If you choose to do business with this company, please let them know that you checked their record with BBB.
As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation. BBB charges a fee for BBB Accreditation. This fee supports BBB's efforts to fulfill its mission of advancing marketplace trust.