Reviews

Review Details

• Review fromJohnny T

  Date: 08/01/2025

  5 stars
  It was quick. Like real quick. They use ****** which makes me feel a lot more comfy.Lots of choices.

• Review from.M G

  Date: 07/31/2025

  4 stars
  Using the website was a little tricky. It took 2 tries. Best rate of the other online offers
  

  Super.com

  Date: 08/11/2025

  Hi, thank you for your positive review and for choosing Super.com! Were delighted to hear that you found the best rates with us. Your feedback about the website is valuable, and helps us make the experience even smoother. If you have any suggestions or need assistance, please feel free to reach out. Were here to make your booking process as seamless as possible!

• Review fromChristine S

  Date: 07/30/2025

  1 star
  I signed up for their membership and for the cash advance features. I was trying to reschedule my repayment date since day 1 and was not given that feature to reschedule. Numerous attempts to contact someone and met with talking to a BOT and I got their phone number and it routes to somewhere outside the ** I think its to ***** and everyone I talk to are rude and not helpful this company needs to be shut down. Unfair and deceptive business practices
  

  Super.com

  Date: 07/31/2025

  Hi *********, thank you for sharing your experience with us. We appreciate your feedback regarding the membership and cash advance features. To clarify, repayment occurs automatically on the due date, set for two weeks after your advance is issued, with no manual action needed. If you require more time, theres an option to delay your repayment by up to 7 days through the Reschedule feature in the app, available once per advance. You can view the due date and amount in the Cash Advance section. Our goal is to make the process as seamless as possible, and we're here to help if you need further assistance.

• Review fromVida D

  Date: 07/30/2025

  1 star
  Booked hotel through super.com for 7-24 to 7-27 at ******** ****************************. Called to confirm, hotel said no. Contacted Super.com only for them to assure my booking is made. Get to hotel to be told no booking but hotel said this has happened before with this site and they called *********** next door and that is where I was actually booked. A dump! Too late to cancel. Waiting to hear back from Super.com regarding this mix up. I booked and paid for one hotel but they put me in another. I have confirmation from super.com, for the hotel I actually booked, in writing. Working with AI on this matter is maddening! On top of the mix up they automatically signed me up for a $14.99 monthly fee. Its a scam as far as Im concerned.
  

  Super.com

  Date: 07/31/2025

  Thank you for giving Super.com a try, Vida! We appreciate your feedback and understand how important it is for your reservations to be handled properly. We have escalated the matter regarding your reservation and will provide a follow-up email with a resolution as soon as *********** looks like you signed up for our Super+ membership when booking through Super.com. This optional subscription is designed to help you lock in the best rates and unlock additional perks, like cashback on travel. We have canceled your membership to prevent further charges. If you have any questions or need further assistance, please don't hesitate to reach out. Were here to help!

• Review fromAllison S

  Date: 07/30/2025

  1 star
  Misleading refund language has so far left me with a very shady third party and a customer *** named ******* who told me to have a nice day when I told her this felt like a scam. I paid extra to have my hotel reservation be refundable and was sent to an even shadier third party, *************, to go through a very laborious refund process that makes no sense-- NOT from Super themselves. Save yourself the time and headache and move on. Never use this service.
  

  Super.com

  Date: 07/31/2025

  Hi, thank you for reaching out and sharing your experience with us. Our enhanced refund option is specifically designed to be beneficial in select circumstances such as medical emergencies, natural disasters, or flight cancellations. The terms for this are provided in your confirmation email, with the process initiated directly with the refund provider. If you'd like us to further review your case or need assistance, please feel free to email us at ************************ Were here to ensure your experience with us is smooth and positive.

• Review fromRobert C

  Date: 07/29/2025

  1 star
  Customer support is either overwhelmed and overworked or undertrained. You have to reiterate and explain details to them youve sent over in ********************* offers twenty bucks off hotels but Id rather skip the third party if I have to deal with the customer service of **********************
  

  Super.com

  Date: 07/31/2025

  Thank you for your feedback, ******! We appreciate you sharing your experience with us. We understand how crucial effective customer support is, and we want to assure you that we are actively reviewing your case. We value your patience during this process and will send you a follow-up email with a resolution as soon as we have more information. Your input is important to us, and were here to ensure you receive the assistance you need!

• Review fromJeffrey Nicholson C

  Date: 07/28/2025

  5 stars
  Je suis trs satisfait du service. Les prix sont vraiement moins cher ****

• Review fromMelissa T

  Date: 07/28/2025

  5 stars
  Very convenient and easy to use. I will definitely use this service again.

• Review fromKarin F

  Date: 07/28/2025

  1 star
  I have been using the super+ app for over a year and a half. Most of my problems stand from this third party app and not any of the other hotel apps. This is the third time that this company has changed my reservation after I booked it and wouldn't honor what I actually booked. I have screenshots of everything that I book! This last time occurred today Monday July 28th 2025. I booked a room in the hotel I've been staying at for the last 20 days for two beds! It also said room assigned on arrival. The hotel has the room that I need for two beds but because this website pushed it through as a one king bedroom the hotel can't change it. But super.com is saying it's done by the hotel and that is a flat out lie! Even the owner of the hotel was talking to Super.com and he couldn't get anywhere with them, and he was on our side because he saw the proof of my screenshots for my reservation. It was all double talk and talking around in circles by thr **** at super.com and no one would honor the actual reservation that I paid for! Nowhere in my booking did it say one king bed "or" two beds. They pushed it through as one king bed and wouldn't honor it and change it to the two beds that I paid for! The hotel can't change the reservation, only the third party app can do that and they refuse to do it! It was also a non-canceling reservation and I refuse to pay extra money for a two-bed room when that's what I already paid for through super.com! If it wasn't for the hotel actually honoring my reservation and what I paid for we would be out our money plus an extra charge because of what this company did! Beware of this website super.com/super+ app. Unless you are actually getting the exact room that you are asking for you will not get what you need! And the company will take your money! And the hotel won't honor your reservation through them if it is incorrect or changed by super.com. This was nothing more than a bait and switch!
  

  Super.com

  Date: 07/29/2025

  Hi *****, thank you for reaching out to Super.com and sharing your detailed experience. We truly value your feedback and understand your situation. Upon reviewing your booking details, it appears that it was under the term "Room Assigned on Arrival," meaning the specific room type gets confirmed upon your arrival, based on availability. We hope this clarifies how the booking was managed. Our goal is to provide a seamless and transparent experience, and we're here to assist in ensuring your stays are as enjoyable and comfortable as possible.
  
  

• Review fromAmanda W

  Date: 07/28/2025

  1 star
  Thought I was signing on to receive $20 back on a purchase, and they also gave me a mth free trial. Well turned out to be all lies. The $20 turned into 20 credits that I couldn't get for 2 weeks and then after only not even 7 full days I got charged $15. Which they will not refund. I say false advertising and scamming is all this place.does
  

  Super.com

  Date: 07/29/2025

  Hi ******, thank you for taking the time to share your feedback with us. We appreciate your input about the $20 offer and trial subscription. If you'd like us to further review this and provide clarity, please feel free to reach out directly or via chat. We're dedicated to ensuring you fully enjoy the benefits of our services. Your feedback is important, and we're here to support you.