Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:08/26/2025

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  It was hotel room booked for two nights on June 11th, I checked the cancellation option for 30 dollars more and their website glitches upon booking making it non refundable. I addressed this immediately by calling them and they had no resolution except for a supervisor to call me within 48 hours which never happened I emailed multiple times trying to get something done, they said they required a note from the manager of the hotel saying they would cancel free of charge, I got that note sent it in and again was ignored. That's when I opened the case through ******, then I received multiple messages from Super saying they can no longer help me because of the opened chargeback. ****** then subsequently denied my claim that they did anything wrong or even with the evidence submitted they would refund me if I got all they asked for. So now with the chargeback closed they still claim they are not responsible for anything contact my financial institution. So the Hotel was never paid, it was cancelled for free, Super is holding my money and refuse to pay me back.

  

  Business Response

  Date: 08/27/2025

  Dear *******,
  
  Thank you for reaching out and sharing your experience with us. We truly appreciate your patience and understanding as we work to address your concerns.
  
  Our bookings are typically non-refundable and non-amendable, which helps us offer competitive prices to our customers. The enhanced refund option is an add-on feature designed to provide refunds under specific approved situations such as medical emergencies, natural disasters, or flight cancellations. The terms and conditions for this option are detailed in the link provided in your confirmation email.
  
  Regarding the current status of your case, we can see that there is an open dispute with ******. Due to this, we are unable to proceed with any further investigation or resolution at this time. We recommend following up with ****** for any updates on the status of your case, as they are now overseeing the resolution process.
  
  Once the dispute status is resolved, we will be more than happy to revisit your case for further review. We understand this may not be the outcome you were hoping for, and while this is our final response, please know we're available for any further questions or support you might need in the future.
  
  Thank you for allowing us the opportunity to assist, and we wish you the best.
  
  Warm regards,
  Super.com Team

  Customer Answer

  Date: 08/28/2025

   
  Complaint: 23798235
  
  I am rejecting this response because: I have provided on multiple occasions that the ****** case is closed.  They can move forward but continue to use the chargeback excuse to dodge and duck their responsibilities as a business.  I have read and understand and was explained over the phone the cancellation policy in great detail, however attached at the emails stating if the Hotel was willing to cancel free of charge the room, they would help me.  However to this point the communication is only happening when I involve third parties such as ****** and BBB.  Otherwise all my emails are ignored and receive no response.  I have re-attached the original documents again for review, everything that is needed to back my case.
  
  Sincerely,
  
  ******* *************

  

  Business Response

  Date: 08/29/2025

  Dear *******,
  
  Thank you for following up with us and providing the necessary details regarding your case. I appreciate your patience and persistence, and Im here to ensure we address your concerns.
  
  We have reopened your case since we received confirmation that the chargeback status with ****** has been closed. I'm pleased to inform you that we have processed a refund for your booking to the original payment method. You should see this reflected in your account within the next 3 to 5 business days.
  
  We truly understand how important this matter is to you, and I want to assure you that we're committed to resolving it and supporting you throughout the process. If there's anything more we can do for you or if you have additional questions, please feel free to reach out.
  
  Thank you once again for your patience and understanding.
  
  Warm regards,
  Super.com Team

  Customer Answer

  Date: 08/29/2025

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  ******* *************

• Initial Complaint

  Date:08/25/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  This serves as written complaint against the following company super.com on or around August 23- 2025 I was charged for hotel that would not accept ne as a guest I explained super.com about the issues they said well not issue me out refund thats my issue please see evidence of the booking in the hotel not accommodating me

  

  Business Response

  Date: 08/28/2025

  Dear ******,
  
  Thank you for reaching out and sharing your concerns with us. We genuinely understand how important it is to resolve this matter to your satisfaction, and we appreciate the opportunity to address your experience.
  
  After a thorough review with both the hotel and our travel partner, it was confirmed that the key for your room was available upon your arrival. You would have needed to call upon arriving and receive the key directly from the front desk. Since the reservation was marked as a "no-show," this has resulted in the inability to approve a refund request.
  
  We understand this may not be the resolution you were hoping for, but having explored all avenues, this will be our final response, and we're considering this case closed from our side.
  
  If any further questions arise or if you need assistance in the future, please feel free to reach out. We're here to support you in any way we can.
  
  Warm regards,
  Super.com Team

• Initial Complaint

  Date:08/25/2025

  Type:Sales and Advertising Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I book a hotel with this site super.com my check in date was for August 22 till the 23 of August at the extended stay *************, Philadelphia upon arrival I was not able to check in do to an issue with my ID. My husband was with me and had his ID with him. He asked them if we could use his ID to check in. The girls said no because he was not added as a guest on their end but on my end, I had an email confirmation that confirmed that his name was added as a guest, so I contacted super right then and there they told me that the only way that they can refund me my money is that the hotel would have to write a note stating that I was not able to check in went back in with the person on the phone from the company spoke to the manager of the hotel with the person on the phone. The manager said that they do not do that that they do not write letters stating that that the company had to call them , and that she would speak to them and let them know that I was not able to check in over the phone and she says that they know that theyre supposed to call. They kept saying that she needed to send a letter to speak to somebody else who said they would override it and refund me my money. I am still waiting for $159 refund , I have called and spoke to them several times. I keep getting the same thing that I need a letter from the hotel that states that they did not check me in the hotel manager, as I stated before is not cooperating would not cooperate and would not give me that notification . She said that they needed to contact Expedia who was the one that actually booked my hotel through super I am understanding that this is a third-party booking site and the hotel that they had pictured on their website was not the hotel that I walked into that hotel was full of weed cigarettes smell the manager, and the staff were very rude and very nasty , All I would like is my refund

  

  Business Response

  Date: 08/27/2025

  Dear *********,
  
  Thank you for reaching out and sharing your experience with us. We sincerely understand your concerns and appreciate your patience as we work to address this matter.
  
  We have escalated your case and reached out directly to the hotel. I'm pleased to inform you that we have secured a refund for your booking. The refund has been processed to your original payment method and should reflect in your account within the next 3 to 5 business days.
  
  Your satisfaction is important to us, and we're glad to have resolved this issue for you. If you have any further questions or need additional assistance, please feel free to reach out. We're here to support you and ensure your experience with us is as positive as possible.
  
  Warm regards,
  Super.com Team

• Initial Complaint

  Date:08/24/2025

  Type:Sales and Advertising Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I booked a hotel room via super.com and have had ongoing continuous $15.charges every month since. I did not sign up for a subscription and it was definitely not disclosed that this was a recurring subscription. My credit card has flagged every transaction as fraud, and updated me to a whole new account number, and the subscription continues.

  

  Business Response

  Date: 08/25/2025

  Hi *****,
  
  Thank you for reaching out to Super.com and sharing your experience. Were grateful for the opportunity to assist you and ensure everything is in order.
  
  We've escalated your case to our internal support team and are pleased to confirm that the $15 charge was declined, so you were not billed. Our records show no transaction of the fee being charged to your account. If you have any questions regarding the charge, we recommend reaching out to your bank for additional clarification and assistance, as theyll be well-equipped to help.
  
  Were here to support you, so if you have any more questions or need further assistance, please dont hesitate to reach out. Thank you for choosing Super.com, and were delighted to continue serving you.
  
  Warm regards,
  Super.com Team

  Customer Answer

  Date: 08/25/2025

   
  Complaint: 23790653
  
  I am rejecting this response. I made it clear in my original message that my bank had declined the charge as fraud. The issue is that I (and others) have been unable to ************** this monthly recurring charge (that i did not/did not know I was) signed up for. If super+ wants to resolve my issue, tell them to unsubscribe me, and to quit selling my email address to veryone else. 
  
  Sincerely,

  ***** ********

  

  Business Response

  Date: 08/27/2025

  Dear *****,
  
  Thank you for getting back in touch and sharing your concerns. We understand the importance of addressing unexpected charges, and I'm here to provide clarity and support.
  
  I want to reassure you that we've taken care of cancelling your Super+ membership subscription, so you shouldn't see any further charges moving forward. Your satisfaction is important to us, and we're here to ensure that your experience with Super.com is as smooth as possible.
  
  Your feedback is incredibly valuable, and please rest assured that we take privacy seriously. We're committed to maintaining a secure environment for all our customers, including ensuring that your information is not shared without consent.
  
  If you have any further questions or need additional assistance, please feel free to reach out. We're here to help and make sure everything is in order for you.
  
  Warm regards,
  Super.com Team

  Customer Answer

  Date: 08/27/2025

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  ***** ********

• Initial Complaint

  Date:08/24/2025

  Type:Sales and Advertising Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Unauthorized debit from my card! I don't even travel

  

  Business Response

  Date: 08/24/2025

  Dear *******,
  
  Thank you for reaching out and letting us know about your experience. We completely understand your concerns about unexpected charges, and we're here to help.
  
  The Super+ membership is designed to provide a variety of benefits, including exclusive rates and cashback opportunities. However, your peace of mind is our priority, so we've cancelled the membership to ensure there are no future charges.
  
  Although Super+ membership fees are generally non-refundable, weve made a one-time exception and processed a refund of $30 to your original payment method. You can expect to see this amount in your account within the next 3 to 5 business days.
  
  We truly value your understanding and are committed to providing you with support. If there's anything else you need or any questions you have, please feel free to reach out. We're here to ensure a positive experience for you.
  
  Warm regards,
  Super.com Team

• Initial Complaint

  Date:08/23/2025

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  While on vacation, I booked a room using this service. I ensured that everything was correct before agreeing to the terms and conditions of a non-refundable booking. After clicking to go ahead with my booking, the date for my booking had changed- a simple software issue on their end. I contacted their customer service to inform them of their error and the agent refused to do anything about an error in their software. Their only response to me at that time was that because this was a non-refundable booking, there was nothing they could do about it. Their agent wouldn't acknowledge that their system had caused the change. The agent insisted that even when there was an error caused on super.com's end, the terms and conditions state that it was still my fault. I can understand non-refundable because it was my fault, but being responsible for their system's error is not acceptable.

  

  Business Response

  Date: 08/30/2025

  Dear ********,
  
  Thank you for getting in touch and sharing your experience. We genuinely understand how frustrating this situation must be, and I want to assure you that we are here to assist in resolving this matter.
  
  Our bookings are typically non-refundable and non-amendable, a policy in place to allow us to offer the most competitive rates. However, recognizing the circumstances you've described, we have reached out to our travel partner for a thorough review and to explore the possibility of negotiating a free-of-charge cancellation.
  
  Please rest assured, we are actively working on your case to find a satisfactory resolution. As soon as we have an update, our support team will reach out to you with more information.
  
  We truly appreciate your patience and understanding as we work to assist you, and we're committed to ensuring your concerns are addressed promptly and fairly.
  
  Warm regards,
  Super.com Team

  Customer Answer

  Date: 08/30/2025

   
  Complaint: 23788149
  
  I am rejecting this response because: I have but received a refund. I appreciate that you are seeking that but having not actually gotten a refund, I do not accept "seeking a refund on my behalf." I will only accept a refund for this.
  
  Sincerely,
  
  ******** *******

  

  Business Response

  Date: 09/02/2025

  Dear ********,
  
  Thank you for your follow-up email and for sharing your thoughts with us. We appreciate your patience as we work to resolve this situation for you.
  
  I'm pleased to inform you that we've received an update on your case, and a refund has been successfully secured. To proceed with the refund, we'd like to process the payment to your ****** account, as we are currently unable to issue refunds directly to **************** accounts.
  
  Your cooperation in providing your ****** details will help us expedite the transaction process. Please rest assured, we're committed to ensuring that this refund is processed smoothly and promptly.
  
  Thank you once again for your understanding, and we look forward to resolving this for you. If you have any further questions or need assistance, please dont hesitate to reach out.
  
  Warm regards,
  Super.com Team

  Customer Answer

  Date: 09/02/2025

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  ******** *******

• Initial Complaint

  Date:08/23/2025

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Super.com charged me $17 without me authorizing it .

  

  Business Response

  Date: 08/23/2025

  Hi Madison, 

  Thank you for reaching out to Super.com and making us aware of this. We appreciate your feedback and understand how important it is to know about any charges which you are unaware of. 
  
  We want to clarify how the Super+ membership works moving forward. When booking through Super.com, the exclusive best available rates are offered specifically to Super+ members. To access these discounts, the option to enroll in Super+ is presented at checkout, and the membership is only activated once confirmation is given. The membership is entirely optional and is designed to offer benefits like cashback, exclusive discounts, and additional travel perks. 
  
  When reviewing your booking details, as a one-time exception, we are pleased to inform you that our customer support team has processed a refund for the $15 membership fee which will reflect in your account within the next 2-5 business days. We are unable to refund the $1.97 back to you as this was the trial fee which is non-refundable. 
  
  If you have any other questions or need further assistance, feel free to reach out to us directly or via chat and we would be happy to assist.
  
  Warm regards,
  Super.com Team

• Initial Complaint

  Date:08/23/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I booked a room through super.com at ********* by Wyndham in *****, ** . After driving across the state, we arrived at a condemned property (address was correct). Property still appears to be listed, with photographs which truly don't do justice to fhe conditions. Research shows that this - and four other properties, all still listed - was shut down due to arrests for multiple federal crimes. There should have been adequate time to make contact and rebook or refund us so that we had a place to stay. Instead, they STILL list the properties online with deceptive photos that show a much nicer place than it is. When contacted, an outsourced call center *** said she would fix it in 30 minutes. Nearly an hour later I called back and a rude outsourced call center *** basically told me to wait longer. Two plus hours later and "tough luck pal, but we can give you credits". Useless to me, because at that point, it was too late to book for the day, and I am not sure I am going to book again through a site that lies about properties, doesn't make it right when they drop the ball, and uses outsourced labor to waste your time until it's too late. After driving across ******* and ******** today, this was a garbage way to be treated. Super should remove closed properties from their offerings . Plus, they should make right with the customers they wrong through this. My preferred resolution is a full, immediate refund - not in a week of business days - plus the difference for the additinal room I had to book, plus for my wasted time that we had to sit around in an unfamiliar town waiting to get told "tough luck"

  

  Business Response

  Date: 08/23/2025

  Hi ***,
  
  Thank you for reaching out to Super.com and sharing your experience in such detail. We appreciate your communication and the opportunity to address the issues you've highlighted.
  
  It's important to us that your travel experience is smooth and enjoyable, and we're glad to have the chance to support you. We have communicated with our travel partner and successfully canceled your booking. A refund of $61.60 has been processed and should reflect in your account within 2-5 business days. Additionally, as a gesture of goodwill, we've added 20% credits to your Super.com account. You can apply these credits to any future bookings and enjoy enhanced travel experiences with us.
  
  Your feedback helps us improve our services, and we're committed to ensuring our listings meet high standards. We are grateful for your input, and we're here to assist you with any further questions or needs you may have. Thank you for choosing Super.com. Were excited to continue providing you with exceptional service.
  
  Warm regards,
  Super.com Team

• Initial Complaint

  Date:08/22/2025

  Type:Billing Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I booked 3 stays through this website, the first night the room ($72.84) was unavailable AFTER and I had to rebook another room ($84.02) at a higher price and pay twice with my debit card. I never received a refund for that stay March *****th from Super.com. The 2nd night we were eligible for cash back and had the option to apply it to our next booking OR get a Super.com card and have the cash back applied to the card to use the funds however we wanted to. We opted to apply it to the next booking and declined the secured credit card offer. Fast forward, two months later I get an alert from ********** about a NEW secured card opened in my name - a Super.com credit card. This new trade line cost me $487 to have removed by a private credit repair company, and when I reached out to Super.com I got an acknowledgement of the error on their end, and subsequently the runaround on WHO was going to pay to have this trade line removed from my credit file. They promised to pay the removal fee if $487 and refund my money for the booking I paid for TWICE and they have not and it has been OVER ************************************************* and the escalation team never remedied the situation. I had an account opened and closed on my credit file which decreased my credit score significantly, hopefully temporarily. I will file a complaint with the *** if this company does not compensate me for the out of pocket expenses I've incurred due to their fraudulent opening of a secured credit card in my name.

  

  Business Response

  Date: 08/29/2025

  Dear *****,
  
  Thank you for reaching out and sharing your experience. I understand how important it is to have clear communication and resolution, and Im here to address your concerns.
  
  Regarding your reservation, we understand you have filed a chargeback with your bank for this transaction. Once a chargeback is initiated, it is managed directly between your bank and our team. At this point, we are providing the necessary documentation to your bank, which means we cannot make further changes or updates while the chargeback process is ongoing. We recommend staying in touch with your bank for updates, as they are handling the resolution.
  
  Concerning the credits, we have escalated the matter, and our team has provided a follow-up email with the findings. It appears that when you made your reservation on May 25, 2025, you willingly opened an account with us. This process requires explicit consent and involves entering sensitive information like your SSN and address. During the account setup, the card features, terms, and conditions are clearly available for review before acceptance is finalized. There is also a disclaimer that explains opening a card with us may impact your credit score.
  
  Regarding the credit repair cost, I want to clarify that there are no services that can legally alter your credit score for a fee. Improving your credit score requires steps that can typically be done yourself, such as ensuring correct information is reported and making timely payments.
  
  If there is anything further we can do or if you have any more questions, please feel free to reach out. Your feedback is important to us, and we're committed to assisting you moving forward.
  
  Warm regards,
  Super.com Team

  Customer Answer

  Date: 08/29/2025

   
  Complaint: 23784199
  
  I am rejecting this response because:
  
  Sincerely,
  
  ****** ******

  Customer Answer

  Date: 08/29/2025

  This is a screenshot of the email that was sent to me after I explained that I had booked a room and chose to apply cashback to our next booking and NOT have the cashback applied to a Super.com card (which is the requirement in order to open the Super.com card). Also, trying to refute my claim with "word salad" and your choppy version of credit card account disclaimers and their legality is insulting. And YES I opened a dispute with my bank because you all refused to refund my money after fraudulently opening a credit card tradeline using my SSN. The attached email is the acknowledgement that the card was opened without my approval and that Super.com would be willing to approve the dispute once filed. 

  Also, credit card repair companies absolutely have the ability to delete tradelines that are opened fraudulently, and they are absolutely able to expedite the process. I've cleaned my credit file in the past, one tradeline and a mismatched address, it is do-able.

  I entered my SSN during account creation, NOT to apply for a secured Super.com card. Assuming you have to match IDs with bank accounts, for the cash advance feature a customer would need to enter their SSN, also to book a flight. 

  

  Business Response

  Date: 09/04/2025

  Hi ******,
  
  Thank you for following up with us.
  
  The email you are referencing was the account closure confirmation email that we had sent you after you had contacted our support team to inform us that an account was opened fraudulently in your name and not by you. We immediately processed the closure for you and sent you that email to confirm it as well as provide you with next steps to contact the credit bureaus to inform them of this so that it could be looked at for you.
  
  If you have not done that already, we strongly encourage that you do as it would help you at no cost.
  
  Best regards,
  Super.com Team

  Customer Answer

  Date: 09/04/2025

   
  Complaint: 23784199
  
  I am rejecting this response because: the referenced email is not confirming a report of fraud by an external party. The email was a confirmation AFTER an acknowledgement of fraud by Super.com and instructions on how to remediate the situation with the credit bureaus. I would not have reported somebody else opened an account in my name, because nobody else has access to my account, at least not that I knew of or even suspected. Super.com admitted there was an error in opening the credit card when I did NOT select the required option to do so. 
  
  Sincerely,
  
  ****** ******

  

  Business Response

  Date: 09/11/2025

  Hi ******,
  
  Thank you for your ongoing communication with us. We greatly appreciate the opportunity to provide further clarity and resolution regarding your recent experiences.
  
  After a thorough review of your case details, we personally contacted the property and spoke with ******, who verified the necessary information. We're pleased to inform you that we have successfully canceled your booking and issued a full refund to your original payment method. You should see the refund reflected in your account within the next 2-5 business days.
  
  Regarding the account with us, it appears you willingly opened an account during the ******************** process on May 25, 2025. This requires explicit consent and involves entering sensitive information such as your SSN and address. During this process, the card's features and terms are clearly outlined for review, including a disclaimer stating that opening the card may impact your credit score.
  
  Lastly, concerning credit repair costs, it's important to note that there is no legitimate service that can be paid to alter your credit score, as such actions would be illegal. While there are services that assist with communications to merchants and financial institutions on your behalf, these are tasks you can handle independently at no cost.
  
  We are committed to assisting you and ensuring a positive outcome. If there are any additional questions or further assistance you need, please do not hesitate to reach out.
  
  Warm regards,
  Super.com Team

  Customer Answer

  Date: 09/11/2025

   
  Complaint: 23784199
  
  I am rejecting this response because: there is no clarification whatsoever. Am I to understand that when booking hotel stays, flights and other discounted products through Super.com the customer is also obligated to open a secured credit card? That is the conclusion I am coming to. Is this correct?

  
  Sincerely,
  
  ****** ******

  

  Business Response

  Date: 09/12/2025

  Hi ******,
  
  Thank you for your continued communication and for allowing us the opportunity to further clarify.
  
  Let me assure you that opening a secured credit card is not a requirement when booking hotels, flights, or any other services through Super.com. Our process ensures that card enrollment only occurs when a customer explicitly consents to it by choosing that specific option and completing the necessary application steps.
  
  During your booking, the option to apply cashback to a Super.com Card and the relevant terms would have been presented. If a card was created, it should have aligned with our process that involves explicit consent, and we have taken steps to ensure that this process is clearly communicated.
  
  We understand this may not be the resolution you were hoping for, but this is our final response, and we are considering this case closed from our side. If there are any remaining questions or further assistance needed, please feel free to contact us directly.
  
  Thank you again for your understanding, ******.
  
  Warm regards,
  Super.com Team

  Customer Answer

  Date: 09/12/2025

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. I will reach out directly. Thank you.

   

  Sincerely,
  
  ****** ******

• Initial Complaint

  Date:08/22/2025

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On 6th April 2025, I made a hotel booking via Super.com for a stay at the *******************************, with a plan to stay there from 25th July to 30th July. I was charged ******* GBP on 6th April for this booking, and I completed the payment online by credit card.On 25th July 2025, I arrived at the hotel (*************************) with my family, only to be advised by the hotel that there was no booking. I contacted Super.com, and despite a prolonged wait at the hotel Reception with an exhausted family, the company was not able to facilitate making a further booking. I was left with no choice at this late time of day but to make a new booking at the hotel, incurring a significantly increased cost of 900 GBP.Super.com contacted me by email the following day (26th July 2025) and informed me that a refund to my original payment method would be processed within 2-5 business days. To date (22nd August), these funds have not been received.I enquired about compensation for the increased cost I incurred due to the company's error. I was offered a small online credit of $345.92 towards a future booking with Super.com. I explained that this was unsatisfactory because the situation was highly stressful and I incurred unnecessary extra cost. It was a hugely disappointing experience. I would not feel confident making any further bookings with this company. I was advised this would be looked into.Despite this, I have had no further correspondence from Super.com.Of particular urgency are the following two issues:1. My refund for ******* GBP has not yet been received.2. I incurred an increased cost of 900GBP. This has not been refunded in compensation.

  

  Business Response

  Date: 08/28/2025

  Dear *********,
  
  Thank you for reaching out and sharing the details of your experience with us. We genuinely understand the impact this has had on you and your family, and I'm here to provide the support and information you need.
  
  We have escalated your case, and I want to reassure you that our support team has been in direct contact with you to provide a resolution. We will be processing a ****** payment for the agreed amount of USD $1288.53. You will receive a confirmation email once this action has been completed.
  
  We sincerely appreciate your patience and understanding while we worked to address this matter. Your experience is important to us, and our goal is to ensure that you are fully supported through this process.
  
  If you have any further questions or need additional assistance, please feel free to reach out. We're here to help, and we're committed to ensuring a smooth and positive resolution.
  
  Warm regards,
  Super.com Team

  Customer Answer

  Date: 09/01/2025

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

  Sincerely,
  
  ********* *****