Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:08/21/2025

  Type:Customer Service Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  8/21/25 Super.com offered a discounted price of ****** for a hotel stay if the customer becomes a member. We followed the link and became a member and then selected to complete the booking. When we selected to complete the booking, they charged us the full amount instead of the amount that was advertised. We called customer service who literally said they could not help us nor would they transfer us to someone who could resolve the issue. So basically this company is ripping people off by falsely advertising prices that they do not honor.

  

  Business Response

  Date: 08/22/2025

  Hi ***,
  
  Thank you for reaching out to Super.com and for joining our Super+ membership trial. We truly appreciate your feedback and the opportunity to clarify how the membership benefits work.
  
  By choosing the Super+ membership trial, you're setting yourself up to enjoy a host of valuable benefits, including exclusive discounts, cashback on bookings, and access to special offers. These benefits become available once your trial period is complete, and you become a full Super+ member.
  
  We understand that this was not the outcome you were expecting right now. However, we encourage you to continue with the trial, and once completed, you'll be able to fully enjoy all the fantastic benefits that come with being a Super+ member.
  
  Thank you for choosing Super.com, and please feel free to reach out to us if you have any more questions or need further assistance. We are here to ensure your experience is a positive one.
  
  Warm regards,
  Super.com Team

• Initial Complaint

  Date:08/21/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I booked an 8 day hotel stay with **** **** ******* ** *** **** *** ** ***** ******* * ********* **** ********* ** through Super.com for 8/18/25-8/25/25. My fall session at *** started on 8)18/25 and I checked in close very late maybe around 11pm on the 18th. I couldn't sleep because the rats in the wall on the left side of the TV and the Ceiling were very loud. They could be heard throwing themselves on the baseboards and that level of activity came the fleas they are trying to shake off. This must have been going on for so long because the popcorn ceiling has become very porous allowing fleas and particles into the room. From Rm *** ** *** which is actually worse because it's closer to the attic or ceiling where the main activity was. Two days I couldn't sleep and developed sinus pain, runny nose, sore throat cough and headache. I couldn't continue to manage the dirty and dangerous living conditions in this hotel and I returned the room key on the morning of the 20th around 8am on my way to school, knowing that something have to change otherwise I would relapse.
  I am a cancer patient in remission, head and neck metastasized because I overstayed in an apartment with popcorn ceiling. Every time I suspect that the ceiling particles that created a kind of a haze or dust was what was making me sick, the landlord said to go look it up,that house is recently built and the ceiling doesn't have ********! But it's not the ******** that's the most dangerous. It's the PARTICLES in the air that form crystalline junk and stated cancers at the back of the nose where they land! That fear drove me, I complained to the hotel manager send me to another facility or give me another room on the ground floor to no avail. Two days of visits and going back and forth with them. I have been talking and chatting with Super com for either a relocation to another facility, a refund or to be allowed to check back into the same hotel a different floor to no avail. I am sleeping in my car!

  

  Business Response

  Date: 08/28/2025

  Hi *****,
  
  Thank you for reaching out to Super.com and sharing your detailed experience. We truly appreciate your communication and the opportunity to assist you.
  
  We understand how important it is to have a comfortable and safe environment, especially given your circumstances. We are here to ensure that your experience is positive and are committed to addressing your situation effectively. Your case has been escalated to our internal support team, and they are actively reviewing the details to provide you with a resolution. Therefore, once we receive an outcome, we will be reaching out to you directly.
  
  If there's anything more we can do to support you in the meantime, please feel free to reach out. Your well-being matters to us, and we’re dedicated to offering you the assistance you need.
  
  Warm regards,
  Super.com Team
  
  

• Initial Complaint

  Date:08/21/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On 8-16-25, I booked a hotel online for the same night. When booking, Super.com offered $20 off if you joined their club and I clicked the button to join but it didn't offer me the discounted price. I unclicked the 'join' before I proceeded and checked out and I paid the original price. Today, five days later I notice a charge for $15 on my credit card from Super.com. I called them to see what the charge was for and they said that I had joined their club and they were going to bill me monthly. I said that I didn't join - I unclicked the button before checking out and she insisted that I received some benefit from joining.When I asked her what benefit I had received, she said look at your receipt, it's all there. Fortunately, I keep all of my emails and I looked at my receipt and it said nothing about savings or a membership and in fact, I had paid the original undiscounted price that ********* offered. I never received an email that said I had joined, only the hotel receipt which said nothing about savings or a membership. I forwarded her the email and after several more minutes of getting gaslighted and arguing, she conceded that I received nothing from the membership I never signed up for, but still said she was unable to refund the $15. She insisted that there was no one there who was able to do so either, and that someone would get back with me. She was unable to give me information about when someone would get back with me or by what contact method. These are terrible business practices and they're just banking that you will give up because it's only $15, but it's an aggravating way to spend the morning. I'm shocked that with this company has a BBB A+ rating! Such a scam.

  

  Business Response

  Date: 08/22/2025

  Hi ****,
  
  Thank you for reaching out to Super.com and sharing your experience with us. We genuinely appreciate your feedback and the opportunity to assist you.
  
  The Super+ membership trial offers a variety of exciting benefits, such as exclusive discounts, cashback on bookings, and access to special offers, which become fully active once the trial period concludes and you transition to a full Super+ member. At that time, the membership fee of $15 is charged.
  
  We understand your perspective, and we're delighted to inform you that we have successfully canceled your membership. Despite the cancellation, the benefits will remain active until the expiry date of 09/21/2025, allowing you to fully enjoy them during this period. Additionally, weve processed a refund for the $15 charge as a one-time exception. You should see this reflected in your account within the next 2-5 business days.
  
  Thank you for choosing Super.com. We're committed to ensuring your experience is enjoyable and rewarding. Should you have any more questions or need further assistance, please feel free to reach out.
  
  Warm regards,
  Super.com Team

• Initial Complaint

  Date:08/21/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I was shown a picture of a king size room with jacuzzi for my reservation and its even pictured inside my booking. When I asked them how to make a reservation for any room at any time ever the manager ***** informed me that there is 0 reservations they can make anywhere at anytime with a jacuzzi room on the recorded line. They advertise hotels with jacuzzi and other amenities then state that they only show what the hotel has in your booking and not what your getting. Why send me pictures and show pictures of rooms that you dont have any way to make a reservation for? Very disappointed about the deception.

  

  Business Response

  Date: 08/22/2025

  Hi *******,
  
  Thank you so much for reaching out to Super.com and sharing your experience with us. We greatly appreciate your feedback and the opportunity to provide clarity regarding your reservation.
  
  Upon reviewing your booking, we noticed that the reservation was made for a King Bed Non-Smoking room, without a specific mention of a jacuzzi in the booking confirmation. To provide some insight, the photos you see on our site represent general room layouts at the hotel and may not reflect the specific room assigned at booking. Additionally, there's no mention of a jacuzzi on our website, and the photo might also depict a hot tub.
  
  We understand how important it is for your expectations to be met, and we strive to ensure your booking experience is clear and straightforward. If you have any further questions or need additional assistance, please feel free to reach out to us. Thank you for choosing Super.com. We’re here to help and support you every step of the way.
  
  Warm regards,
  Super.com Team

  Customer Answer

  Date: 08/22/2025

  
  
  Complaint: ********
  
  
  
  I am rejecting this response because the advertisement of a hot tube was never even an option
  
  
  
  Sincerely,
  
  
  
  ******* *******

  

  Business Response

  Date: 08/22/2025

  Hi *******,
  
  Thank you for reaching out again and sharing your thoughts with us. We appreciate the opportunity to provide additional clarity on your reservation.
  
  When reviewing your booking details again, we can confirm that your booking includes a King Bed Non-Smoking room, without a specific mention of a jacuzzi. The photos on our site are designed to provide a general overview of the hotel’s offerings, and specific room features are allocated based on availability at the time of booking.
  
  For reservations that include specific features like a jacuzzi, we recommend reaching out directly to the hotel. They will have the most up-to-date information about room availability and can guide you on how to secure the accommodations that best meet your preferences.
  
  We're here to assist and provide support whenever you need it.
  
  Warm regards,
  Super.com Team

• Initial Complaint

  Date:08/21/2025

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Super plus has been charging my card for months for a membership or something that I have never signed up for I been trying to cancel for months never could get ahold of anyone finallly spoke with someone in *********** only refunded me $15 of all the unauthorized money they have been taking from me I settled because I thought I was finally done with the scam no again this month after canceling a unheard of subscription in July I have been charged twice for $30 each for something I have no clue about Im so stressed out about this this company needs to be sued for distress and scamming I have children who need things for school they are just taking my money any time they feel like it they have taking nearly $100 from me someone please help me get my money back from this company all of it (I have more receipts from my billing statements) the attached document is just showing I was charged this month in August after canceling in July in which I I been being charged all year & never even signed up for super+

  

  Business Response

  Date: 08/23/2025

  Hi Indiah, 

  Thank you for reaching out to Super.com and bringing your matter to our attention. We appreciate your communication and the opportunity to address the issues you've highlighted.
  
  When reviewing your booking information, we can confirm that we've previously refunded $15 and then another $60. Additionally, we have now initiated a refund of $45 which should reflect in your account in the next 2-5 business days. 
  
  It's important to us that your travel experience is smooth and enjoyable, and we're glad to have the chance to support you. Your feedback helps us improve our services, and we're committed to ensuring our listings meet high standards. We are grateful for your input, and we're here to assist you with any further questions or needs you may have.
  
  Warm regards,
  Super.com Team

• Initial Complaint

  Date:08/21/2025

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  My 14 year old daughter unknowingly signed up for super.com after shopping on ****. After checkout it asked her "Would you like to save 20% on this transaction?" She said yes and somehow signed up for a Super+ membership. She clearly had no idea she was doing this. Sure this is a teaching moment for her, and we have done that; but after reviewing some of the other issues here, this is clearly a repeating pattern. So, they took 3 months worth of membership fees from a 14 year old girl that never used their service. Trying to contact them about it "Its our policy we never refund fees.". Pretty typical. So, this is not a complaint about the service, its more about the way they hide the fact that they are charging $15 a month for the service they provide and are unapologetic if you unknowingly fell in their trap.

  

  Business Response

  Date: 08/22/2025

  Hi ****,
  
  Thank you so much for reaching out to Super.com and bringing this to our attention. We genuinely appreciate the opportunity to assist and provide you with clarity.
  
  We completely understand how your daughter might have unknowingly signed up for a Super+ membership, and we're here to help resolve this situation smoothly. At the moment, we arent able to locate an account in our system with the details provided. To further assist you, could you kindly check with your daughter for any information she might have used during the sign-up process, such as an email address, contact number, or full name? With these details, well be happy to review the matter more thoroughly and find a resolution for you.
  
  Thank you for trusting Super.com. Were committed to ensuring a positive experience and are here to support you every step of the way.
  
  Warm regards,
  Super.com Team

  Customer Answer

  Date: 08/22/2025

   
  Complaint: 23778235
  
  I am rejecting this response because:  Its not that I reject the response, but its the only way that I can see I can reply to the response given.  Accepting it would close out the case.  I hope this information does not make it onto the public internet, but the # she signed up with is: ***************
  
  Sincerely,
  
  **** *******

  

  Business Response

  Date: 08/23/2025

  Hi ****,
  
  Thank you so much for reaching out to Super.com again with the requested information.
  
  We've reviewed your request and successfully canceled the membership, therefore, no charges will be made in future. As a one-time exception, we have processed a refund for the 3 months which has been charged amounting to $45 and it will reflect in the account in the next 2-5 business days. We appreciate the opportunity we had to have assisted you. 
  
  Thank you for trusting Super.com. Were committed to ensuring a positive experience and are here to support you every step of the way.
  
  Warm regards,
  Super.com Team

  Customer Answer

  Date: 08/25/2025

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. I greatly appreciate Super.com to take the time to find my daughters account and refund the money.  It's only $45 but to a 14 year old that makes it from babysitting it means a lot.  

  Thank you again!
  
  Sincerely,
  
  **** *******

• Initial Complaint

  Date:08/21/2025

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I signed up to super.com it seems like a good app and saving money. However they begin to charge my card everyday varying amounts for months, even after I spoke with them email them verbally canceling my subscription. I've included where they took $15 again and then random charges in a different names I would like at least 15 although they owe me about $150 back I also put $15 back and no further contact than them whatsoever

  

  Business Response

  Date: 08/21/2025

  Dear *****,
  
  Thank you for reaching out and sharing your experience with us. We appreciate the opportunity to address your concerns and provide assistance.
  
  The Super+ membership is intended to offer a variety of benefits, such as savings and cashback opportunities, to enhance your experience with us. I want to reassure you that your membership has been cancelled to prevent any future charges.
  
  While Super+ membership fees are generally non-refundable, we are making a one-time exception and have processed a refund for $15 to your original payment method. You should see this reflected in your account shortly.
  
  We are committed to ensuring a positive experience for you and appreciate your patience throughout this process. If you have any more questions or need further assistance, please feel free to reach out.
  
  Warm regards,
  Super.com Team

  Customer Answer

  Date: 08/22/2025

   
  Complaint: 23777681
  
  I am rejecting this response because: and just the past 12 hours since you have sent me your ever so kind response about refunding my $15 that you took was at my permission so offering to turn some of you still as if it was a favor you have in turn tried to steal it again at least 60 times there's not enough room on here to show every screenshot so what's the point of your return it if you're just going to keep stealing it I try to block you but your business company has 45 different names I now would be happy with the $500 return for all the money I gave to you the tips I gave you all the time I've been wasted with my emails going off during my work time during business meetings while I'm driving I'm trying to change my kids diaper I'm trying to live my life I'm trying to do anything I had to constantly be checking all and yes all of my debit cards bank cards you somehow got a hold of and you continue to charge all of them sometimes up to four times per minute I now want $500 in reimbursements we can either do it you double here and leave me alone or we can go to court I have it more than I proof and I know the better Business girl will be happy to back me up because this is ridiculous it is harassment and I will not be the one to stand for it I might just be one person but you're just one business of many that will soon be absorbed by ******* and that umbrella makes his truck is one person you might hold business on for a little bit longer like Priceline don't make this right with me I am ***** ****** ***** and the cruisers and above all ***** rubble when I know I'm in the right and the way the America and this country is going I will fight this tooth and nail over this **** $500 like nothing you ever seen I have a roommate with a lot of free time also who does not like seeing just down to this country you have tried to rob the lowest denominator of person who clearly can't afford a home and you're trying to make a tracking for the phone to get home to have one in if it had one on fixes and apologize I want $500 an apology from your owner your owner owner then I will be satisfied until then we can take this to a higher Court which I hope to not be the case I will message you every 15 minutes about this as you have me talk to you in 14 mins
  
  Sincerely,
  
  ***** ******

  Customer Answer

  Date: 08/22/2025

  No I STILL have not received ANY REFUND 

  

  Business Response

  Date: 08/27/2025

  Dear *****,
  
  Thank you for your follow-up. We genuinely appreciate your patience and understand the importance of resolving this matter promptly.
  
  I want to confirm that we have indeed processed a refund of $15 to your original payment method. This amount should reflect in your account within the next 3 to 5 business days. We sincerely appreciate your understanding and patience during this process.
  
  Please be assured that your Super+ membership has been cancelled, ensuring that no future charges will occur.
  
  If you have any additional questions or need further assistance, feel free to reach out. We're here to support you and ensure your experience with us is positive.
  
  Warm regards,
  Super.com Team

  Customer Answer

  Date: 08/28/2025

   
  Complaint: 23777681
  
  I am rejecting this response because: almost every hour they tried to charge me from eight different company names and have been for months now I don't know how to make them stop it ain't even about the $15 now it's about the fact I have to keep all my cards locked and even when I switched card numbers they somehow got my new card numbers and took money from them I don't know what to do about this I need help to make this company please stop trying to rob me
  
  Sincerely,
  
  ***** ******

  

  Business Response

  Date: 08/28/2025

  Dear *****,
  
  Thank you for continuing to reach out to us and sharing your concerns. We genuinely appreciate your diligence in resolving this matter.
  
  I want to reassure you that we have taken the necessary steps to cancel your Super+ membership, which means you should not experience any further charges from us. We've processed a refund of $15 to your original payment method, which should reflect in your account within the next few business days.
  
  Your peace of mind is important to us, and I want to assure you that this matter has been resolved from our side. As such, we are considering this case closed. If you encounter any further issues or have additional questions, I recommend reaching out to your financial institution for further assistance.
  
  Warm regards,
  Super.com Team

  Customer Answer

  Date: 09/08/2025

  Yes I was in the hospital and was just now able to check my emails no I have not received a refund from this business what do I need to do to get this taken care of do I need to start the whole process over I just was not able to use the internet for a couple weeks how do I go forward with this to get my money back thank you very much

  

  Business Response

  Date: 09/10/2025

  Hi *****,
  
  Thank you for reaching out to Super.com again, and I hope this email finds you in better health. We're glad to assist you with resolving your inquiry.
  
  We can confirm that we processed a refund of $15 on 08/27, and you should see this reflected in your account. For your reference, we have attached the proof of payment that shows the transaction was made.
  
  If you require any further assistance or information, please dont hesitate to contact us. Your satisfaction is important to us, and we're here to support you every step of the way.
  
  Warm regards,
  Super.com Team

• Initial Complaint

  Date:08/21/2025

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have never signed up for this account or to be billed. I had never heard of this company in my life. It was obtained illegally by *************

  

  Business Response

  Date: 08/21/2025

  Dear *******,
  
  Thank you for reaching out and sharing your concerns with us. We understand how important it is to address unexpected charges, and we're here to assist you.
  
  The Super+ membership is designed to provide a range of benefits, including discounted rates and cashback opportunities. I want to assure you that your Super+ membership has been cancelled to prevent any further charges.
  
  While Super+ membership fees are generally non-refundable, we have made a one-time exception and processed a refund of $60 to your original payment method. You can expect to see this reflected in your account within the next 3 to 5 business days.
  
  Your feedback is invaluable to us, and we're committed to making sure your experience with us is both positive and transparent. If you have any further questions or need additional assistance, please feel free to reach out.
  
  Warm regards,
  Super.com Team

• Initial Complaint

  Date:08/21/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  There was a double booking to a hotel on dates we were already staying. I called super.com customer service and they then called the hotel. I was standing right there listening and the hotel manager *** says yes please give him full refund. Super.com then called me and said the will give me the 160 credit on a super.com app. I agreed and downloaded the app. And while agent was on phone we tried rebooking on the correct date but it wasn't allowing it. So the representative said she will just refund it back to my card. 2 days later my card was charged. I need my refund money back ASAP this isn't right

  

  Business Response

  Date: 08/23/2025

  Hi ***********, 

  Thank you for reaching out to Super.com and sharing your experience in such detail. We appreciate your communication and the opportunity to address the issues you've highlighted.
  
  It's important to us that your travel experience is smooth and enjoyable, and we're glad to have the chance to support you. We have communicated with our travel partner and successfully canceled your booking. A refund of $160.47 has been processed. 
  
  Your feedback helps us improve our services, and we're committed to ensuring our listings meet high standards. We are grateful for your input, and we're here to assist you with any further questions or needs you may have.
  
  Warm regards,
  Super.com Team
  
  
  

• Initial Complaint

  Date:08/20/2025

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I planned to go to *** to visit a friend in the hospital - I booked 2 nights with www.super.com and they offered 'enhanced refund' guarantee which I purchased for $46 extra in the event my friends hospital dates changed (which they did, the next day). So the following day I immediately I called to request a refund which they denied. They said my terms did not match their refund terms but I purchased the 'enhanced refund' because it represented as easily returned - that was the whole point. At every turn www.super.com has been uncooperative - they have asked repeatedly for unnecessary details (like permission letters from the hotel to cancel) and repeated requests for booking details that I have provided numerous times. I believe this was really deceptive marketing and I am looking for a full refund ($499.96).

  

  Business Response

  Date: 08/21/2025

  Dear ******,
  
  Thank you for reaching out and sharing your experience with us. We understand the importance of flexibility in travel plans, especially when circumstances change unexpectedly, and we appreciate the opportunity to provide assistance.
  
  We've escalated this matter for a thorough review, and I am pleased to inform you that we have spoken directly with the hotel. They've confirmed a free-of-charge cancellation for your booking. A refund has been processed to your original payment method, and you should see the funds reflected in your account within the next 3 to 5 business days.
  
  Your satisfaction is important to us, and we're glad to have resolved this matter for you. If theres anything more we can do to assist you or if you have any additional questions, please feel free to reach out. We're here to help and support you.
  
  Warm regards,
  Super.com Team

  Customer Answer

  Date: 08/21/2025

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. I do want to state however, that I will not be completely satisfied with this result until the funds ($453.96) are returned to my credit card account ********************* makes no note of this amount in their response to BBB). After further researching www.Super.com and discovering numerous consumer complaints I have concern about their business practices and until the money is returned I reserve full acceptance. 
  
  Sincerely,
  
  ****** ****