Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:03/22/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I was booking a hotel downtown portland and viewing a few options and rates. I saw a rate from super plus and when I clicked on the site it looked suspicious. I ended up booking through *** ****** instead. I get a pending charge from Super+ two days after. I looked it up i have no account with them. I never signed up yet they hacked my card. This website committed fraud and they don't have anyway to contact them. No customer service available. The account order below is the transaction ID I demand a refund asap and they should be a F rating for Fraud.

  

  Business Response

  Date: 03/22/2025

  Dear Jeremy, 

  Thank you for notifying us of your request to cancel your Super+ Membership and obtain a refund.

  We have reviewed your profile and are pleased to confirm that your membership has been successfully canceled, and a refund of $60.00 has been processed. The refund will be credited back to the original payment method within the next 3-5 working days. Please be assured that, as a result of the cancellation, you will not incur any future charges.

  If you have any further questions or concerns, please do not hesitate to contact us via our Super.com App. Our dedicated team will be happy to assist you.

  Thank you for your understanding.

  Best regards, 

  Super.com

  Customer Answer

  Date: 03/23/2025

  
  
  Complaint: ********
  
  
  
  I am rejecting this response because: That's easy of you to say to cancel something I never signed up for or agreed to. This is unacceptable. I am curious to know how you gained access to my bank info. I disputed the charge with my bank. They canceled my card and sending a new one in the mail while I'm on the road traveling for work projects. Now I'm stuck without one of my bank cards because you decide to commit fraud just for clicking on your website. Your phone number is fishy too because you can't speak with live person. Also when I called you it says I have no membership from your automated system yet you charged my card for 60. Your response sounds like buyers remorse. I didn't purchase anything this is fraud at its finest.
  
  
  
  Sincerely,
  
  
  
  Jeremy W****

  

  Business Response

  Date: 03/26/2025

  Dear Jeremy,

  Thank you for your feedback. I appreciate the opportunity to provide further clarification.
  
  We understand how concerning unexpected charges can be, and we want to ensure full transparency. The Super+ membership is an optional service that requires your explicit confirmation to activate during checkout. There are no automatic sign-ups, and no charges are applied without confirmation from the customer.
  
  After reviewing your account, we see that you signed up for a Super+ trial membership in October 2024. Since that time, we processed a refund for that membership, and we have now successfully canceled it again, with a $60 refund already initiated on March 22. You can expect to see the refund reflected in your account within 3-5 business days.
  
  We sincerely hope this resolves the issue, and we’re happy to assist you with any further questions or concerns. Please feel free to reach out through our Super.com App for any additional support.
  
  Warm regards,
  Super.com

• Initial Complaint

  Date:03/21/2025

  Type:Delivery Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I completed seven ***** ******** offers between January 24 and January 27, all of which show as approved. However, I have not received the corresponding credits. I’ve sent three emails—on March 11, March 13, and March 17—but have yet to receive a response to any of them."

  

  Business Response

  Date: 03/25/2025

  Dear Juan, 

  Thanks for reaching out about your missing credit for your receipt. We're here to help!

  If you're having trouble submitting your receipt, check out *******' helpful FAQ guide: ****************************************************************************. If issues persist, create a help ticket with ******* for personalized support.

  Please note that receipt reviews can take up to 3 days. If it's been less than 3 days, hang tight and check back later. If it's been more than 3 days, we recommend following up directly with ******* for the fastest resolution.

  Hope this helps!

  Best regards, 

  Super.com

  Customer Answer

  Date: 03/28/2025

  
  
  Complaint: ********
  
  
  
  I am rejecting this response because I have not received any communication from ******* after multiple tickets were opened. This service is offered on the Super Platform, so I would expect more assistance. I have sent eight emails over a two-week period and have not received any communication." 
  
  Sincerely,
  
  
  
  Juan G******

  

  Business Response

  Date: 04/01/2025

  Hi Juan, 
  

  Thanks for sticking with us while we looked into this! After reviewing your account, it looks like seven ***** ******** credits were successfully applied on March 28.
  
  If anything still seems off or if you have any other questions, we're happy to take another look. We appreciate you being part of Super and are always here to help!
  
  Kind Regards, 
  Super.com

  Customer Answer

  Date: 04/01/2025

  Better Business Bureau:
  
  
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  
  
  Sincerely,
  
  
  
  Juan G******

• Initial Complaint

  Date:03/21/2025

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Complaint Against SUPER * SUPER+Company Name: SUPER * SUPER+Location: *************, ** Date of First Unauthorized Charge: June 2024 Total Fraudulent Charges: Over $300 (ranging from $5 to $197 per charge)Complaint Details:I am filing a complaint against SUPER * SUPER+, a fraudulent company that has been repeatedly charging my bank account without my authorization. Upon reviewing my statements, I discovered that this company has been withdrawing random amounts of money from my account since March 2024, totaling over $300.I have never knowingly signed up for any service, subscription, or product from this company.The charges range from $5 to $197 and have occurred inconsistently, making them difficult to detect at first.The most recent charge was $45.00 on March 20, 2025, which prompted me to investigate my past transactions.The company does not provide any clear contact information, making it impossible to dispute or cancel any supposed service.After researching, I found that SUPER * SUPER+ has a history of fraudulent activity, affecting many others in the same way.Resolution Sought:I am requesting the immediate cancellation of any unauthorized charges linked to my account and a full refund of all fraudulent transactions taken by this company. Additionally, I ask that the Better Business Bureau investigate SUPER * SUPER+ for engaging in deceptive business practices, including unauthorized billing and lack of transparency.I have also contacted my bank to dispute these charges, and I am in the process of securing a new card to prevent further unauthorized withdrawals.

  

  Business Response

  Date: 03/22/2025

  Dear *******, 

  Thank you for notifying us of your request to cancel your Super+ Membership and obtain a refund.

  Following a thorough review by our team, we are pleased to confirm that your Super+ Membership has been canceled, and a refund will be processed. A total of $45.00 was invoiced in March to cover the initial three months. Consequently, the total for the 12-month period from April 2024 to March 2025 is $180.00 (12 months x $15.00). Please expect the refund to be reflected in your account within the next 2-5 working days, depending on your bank's processing time.

  If you have any further questions or concerns, please do not hesitate to reach out to us via our App. Our dedicated team will be happy to assist you.

  Thank you for your understanding.

  Best regards, 

  Super.com

• Initial Complaint

  Date:03/20/2025

  Type:Customer Service Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  This is a cash advance app. However you will request a cash advance and it will never arrive. Yet you will still be expected to repay.

  

  Business Response

  Date: 03/25/2025

  Dear Samantha, 

  Thank you for bringing the issue with your Cash Advance to our attention.

  Our Support Team is actively investigating this matter, and we will provide an update as soon as possible. We appreciate your understanding and patience during this time. You will receive an email notification as soon as we have a resolution or update to share.

  Should you have any additional questions or concerns, please don't hesitate to contact us. Our dedicated support team is available to assist you via phone at * ***** ********, Monday to Friday, 8 AM to 9 PM ET.

  Thank you for your continued patience and understanding.

  Best regards, 

  Super.com

  

  Business Response

  Date: 03/25/2025

  Dear Samantha, 

  Thank you for bringing the issue with your Cash Advance to our attention.

  Our Support Team is actively investigating this matter, and we will provide an update as soon as possible. We appreciate your understanding and patience during this time. You will receive an email notification as soon as we have a resolution or update to share.

  Should you have any additional questions or concerns, please don't hesitate to contact us. Our dedicated support team is available to assist you via phone at * ***** ********, Monday to Friday, 8 AM to 9 PM ET.

  Thank you for your continued patience and understanding.

  Best regards, 

  Super.com

• Initial Complaint

  Date:03/20/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  They did bank change and refund went to old card and they refused give money-back. Also customer service used found language and refused give money back

  

  Business Response

  Date: 03/25/2025

  Dear Christopher, 

  Thank you for your continued patience as we work to resolve the issue with your card.

  We have received confirmation from our team that the necessary arrangements have been made to update the payment to reflect your new card. You can expect this update to be completed by the end of business today. If, however, you continue to experience difficulties within the next 24 hours, please do not hesitate to contact us via the Super.com App. We will promptly escalate the matter to ensure a timely resolution.

  Thank you for your understanding and for your patience. 

  Best regards, 

  Super.com

   

• Initial Complaint

  Date:03/20/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Noticed a recurring monthly charge of $15/mo on my bank account for Jan., Feb., and March 2025 for an unknown service I never signed up for.

  

  Business Response

  Date: 03/20/2025

  Dear Kristen,
  
  Thank you for reaching out to us regarding the recent charges on your account. We appreciate you bringing this to our attention.
  
  The Super+ membership is an optional subscription designed to provide additional benefits and is activated with customer consent. Upon reviewing your account, we have processed a one-time exception and refunded the last three months’ transactions, totaling $45.00. You can expect to see these funds reflected in your account within 3 to 5 business days.
  
  Additionally, we have canceled your Super+ subscription, so you should not see any further charges moving forward.
  
  If you have any questions or need further assistance, please feel free to reach out. We’re here to help!
  
  Best regards,
  Super.com

• Initial Complaint

  Date:03/19/2025

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I recently have noticed that I am being charged for a membership which I was never aware of. I did not authorize the use of this company to deduct a monthly fee for a membership. From reading all of the other complaints, I can see I’m not the only one!!! This is unacceptable!!

  

  Business Response

  Date: 03/20/2025

  Dear Amber, 

  Thank you for contacting us regarding your request to cancel your Super+ Membership. We appreciate your prompt notification.

  After verifying your profile details, we are pleased to confirm that our team has processed a refund of $105 to the original payment method and cancelled the Super+ Membership. Please allow 2-5 working days for the refund to reflect in your account, depending on your bank's processing time.

  If you have any further questions or concerns, please do not hesitate to reach out to us. Our team is here to assist you.

  Thank you for your understanding.

  Best regards, 

  Super.com

• Initial Complaint

  Date:03/19/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  September 4, 2024 tickets were purchased using my credit card online from an authorized merchant and the unauthorized charges from SUPER.com began immediately under the authorized charge on my credit card statement. The first charge was applied September 4, 2024. The next charge of $60.00 was applied to my credit card in the month of January 2025. I attempted to contact the merchant after researching online results were Super.com and the end result was, membership without activity. I contacted my credit card company and cancelled the card associated and was reissued a new card. The following month of February, my credit card statement reflected a new charge from Super*Super in the amount of $15. I locked the card preventing activity. As of March 19,2025 a conversation with a representative of Super.com resulting in these findings.
  After chatting with a representative for the merchant Super.com. Super is linked with other merchants like ************ or ***** *****. *** ****** the representative for SUPER.com stated. Thank you for sharing the information. But I was not able to search for your file so I can stop the charges if you did not agree for the membership. It also says on the system no such file related to this email attach. Because the information you have given such as phone number and email address is not matching. Because I was not able to locate the account, I have to escalate this to our concern team. I regret to inform you that I am unable to assist you further in addressing this matter. Yes, you can go ahead and speak to your bank about this. I really wanted a fruitful outcome from our chat today but sorry I couldn't help you.
  Resulting in contacting the credit card company Upgrade to find: After speaking with the representative **. ******* through Upgrades chat box, ******* could not resolve an issue regarding continual unauthorized charges from a reoccurring merchant:

  

  Business Response

  Date: 03/20/2025

  Dear Andre, 

  Thank you for contacting us regarding your request to cancel your Super+ Membership and for a refund. We appreciate your prompt notification.

  After verifying your profile details, we are pleased to confirm that our team has processed a refund of $91.97 to the original payment method and cancelled the Super+ Membership. Please allow 2-5 working days for the refund to reflect in your account, depending on your bank's processing time.

  If you have any further questions or concerns, please do not hesitate to reach out to us. Our team is here to assist you.

  Thank you for your understanding. 

  Best regards, 

  Super.com

• Initial Complaint

  Date:03/19/2025

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Super.com has been charging me a $15 membership fee for the past five months. I never knowingly agreed to this. I am a lawyer (about to retire) in **********. I never noticed these $15 deductions from my account until today.On October 30, *********************************** a ********* motel for $351.92. They emailed me confirmation; I paid with ******. I received an email confirmation with an attached invoice (uploaded to this complaint). Nothing indicated me having a membership. I called Super.com and spoke with a person who told me that he could not email me any document showing that I had agreed to what he described as a "5-day free trial," after which, because I had not cancelled, I became a member of Super.com+ and subjected to an automatically recurring monthly charge of $15 per month. He referred me to the link below, the "terms and conditions," which are pages and pages of small print. I did not read it, but I copied and pasted it into a Word document and it came out to 191 pages in 11 point Calibri type. I have attached the first five pages which interestingly state that anyone using their website waives any right to a class action lawsuit. ********************************************************** Let me add that today, for the first time I accessed my online super.com "account", which only required my phone number as a username, with no password required. In other words, I did nothing to set up this account which has been costing me $15 per month. I just want my $75 back from this unscrupulous outfit that calls itself super.com. Can you help?Uploaded documents:1. Super.com booking confirmation 2. Booking details ("voucher")3. Page obtained only when clicking a link following ****************** Need assistance with your booking? View more information about your specific booking" in Attachment #1. I never saw this until today, nor "tried it."4. First 5 pages of the Terms and Conditions of my booking.

  

  Business Response

  Date: 03/21/2025

  Hi *******, 

  Thank you for reaching out! Super.com is designed to offer exclusive savings and benefits, and we appreciate the opportunity to clarify how the Super+ membership works.
  
  When booking, customers have the option to enroll in a trial of Super+, which unlocks additional discounts and perks. After the trial period, the membership continues with a monthly fee unless canceled. Weve gone ahead and processed a $75 refund for your membership charges, which will be returned to your original payment method.
  
  Were glad to have been able to assist and encourage you to explore all the ways Super.com helps travelers save on future bookings. If theres anything else we can do for you, please dont hesitate to reach out!

  Kind Regards, 
  Super.com

• Initial Complaint

  Date:03/19/2025

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  This morning, I noticed a charge on my account from a company called "Super * Super+" which I did not recognize. After reviewing my past bank statements, I discovered that this company has been charging me since August 2024. The charges are irregular, starting with the first weird charge of $1.97 (feels like they were testing if a charge would go through), followed by six more charges on different dates (August, September, November, December, February, and March), ranging from $15 to $30.
  
  After researching online, I found that many other people have also reported unauthorized charges from Super+, which raises serious concerns about their business practices. When I attempted to contact the company to dispute the charges and request the removal of my information, I was unable to reach a real person.
  
  I am requesting that Super+:
  
  - Provide a full refund for all unauthorized charges.
  - Explain how they obtained my payment information and what I was supposedly being charged for.
  - Permanently delete my information from their system to prevent further charges.
  - Improve their customer service practices to allow affected individuals to dispute fraudulent charges more easily.
  
  I am seeking BBB’s assistance in resolving this issue and holding this company accountable for their actions. Please let me know the next steps in pursuing this complaint.

  

  Business Response

  Date: 03/20/2025

  Dear Kseniya,
  
  Thank you for reaching out and sharing your experience with us. We appreciate your feedback, and it's crucial for us to address your concerns.
  
  After reviewing your account, we can confirm that the Super+ membership was initiated on November 8, 2024. The Super+ subscription is an optional service that requires your approval and is designed to help customers earn rewards and save. As a one-time exception, we have processed a full refund for all transactions totaling $121.97. You can expect to see these funds reflected in your account within the next 3 to 5 business days. Additionally, we have canceled your membership to ensure no further charges will occur.
  
  Regarding your inquiry on how your payment information was obtained, please note that membership subscriptions like Super+ require proactive customer engagement to activate.
  
  We also value your perspective on improving customer service and appreciate your suggestions. If you encounter any further questions or need assistance, don’t hesitate to reach out. We’re here to help!
  

  Best regards,
  Super.com