Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:03/27/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  They booked a hotel for me. Hotel couldnt find reservation. Put me on hold for 1.5 hours in two separate calls. They are scammy and horrible.

  

  Business Response

  Date: 03/28/2025

  Dear Ghous,
  
  Thank you for reaching out regarding your hotel reservation. We appreciate your patience as we look into this matter.
  
  I want to inform you that we have spoken with our travel partners, who have communicated with the hotel, and they confirmed that there is indeed a reservation under your name. Your check-in date is set for March 29, 2025. We have also called you to ensure that you are made aware of this information.
  

  If you have any further questions or require assistance, please feel free to reach out. We are here to help and ensure you have a pleasant experience.
  

  Warm regards,
  Super.com

• Initial Complaint

  Date:03/27/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  **** so this hotel has a policy of only 21+ but it isn't posted under any of their policies. When I checked in they said that it would be canceled for free I just had to call Super to get the money back. So the hotel is NOT charging them. I called Super and they told me to get a verification of cancelation slip. I called the hotel and corporate and both said that Super had to call and I couldn't get this verification. So I call Super back and tell them that they just have to call for the confirmation because booking through them has made it so I couldn't view anything. They tell me they can't call or email. After I explained that I literally could not do anything to give them the information they said sorry have a nice day. So now Super is going to get my money and none will go to the hotel. 1st is the policy is 21 it needs to be stated. 2nd Super is not being charged by the hotel and they are still going to take my money. This is genuinely theft.

  

  Business Response

  Date: 03/28/2025

  Dear *****,
  
  Thank you for reaching out regarding your recent experience. We appreciate the opportunity to address your concerns.
  
  We have spoken with the hotel and can confirm that they have approved your refund due to the inability to check in. The funds should be available within the next 3 to 5 business days to your original method of payment.
  
  We understand how important it is for policies to be clearly communicated, and we appreciate your feedback regarding this matter. If you have any further questions or need additional assistance, please feel free to reach out. We are here to help.
  
  Warm regards,
  Super.com

• Initial Complaint

  Date:03/27/2025

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I was charged for a hotel room, but then it said it's no longer available. The charge still went through. There's no confirmation emails or anything sent. It said the room isn't available any longer. But the credit card was charged without a *************** Inn *********************** by *** March 30-March 31

  

  Business Response

  Date: 03/28/2025

  Dear *******,
  
  Thank you for reaching out regarding your recent experience with booking a hotel room through Super.com. We appreciate the opportunity to assist you.
  
  We have checked our records and can confirm that a preauthorization for the payment was processed for your booking at the *********** ***********************. However, the payment was subsequently voided, and no charge will be applied to your card. For your reference, I have attached the voided receipt.
  
  If you have any further questions or require assistance in making a new booking, please feel free to reach out. We are here to help.
  
  Warm regards,
  Super.com

• Initial Complaint

  Date:03/27/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I booked a room with Super.com and because of an issue with the shower the manager at the hotel offered and authorized a partial refund. It has been a month with numerous phone calls and emails from the hotel manager and calls from me to Super.com and Super.com has still not issued the refund. When i call they claim they've not received the authorization and that i need to contact the hotel again. I have done that and the manager has told me that he has reached out to them numerous times. It shouldn't take a month to get an authorized refund.

  

  Business Response

  Date: 03/28/2025

  Dear ******,
  
  Thank you for reaching out regarding your partial refund. We appreciate your patience and the opportunity to address your concerns.
  
  We are happy to let you know that the partial refund amounting to $91.50, as approved by the hotel, has been issued to your original payment method. You should see the credited amount reflected in your account within 3 to 5 business days.
  
  If you have any further questions or need additional assistance, please feel free to reach out. We are here to help and ensure a smooth resolution for you.
  
  Warm regards,
  Super.com

• Initial Complaint

  Date:03/27/2025

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  This company keeps charging my ***** **** with 15 dollar charges when I have never paid for any subscription. Not sure how they got my info but theyve taken 30 dollars already before I took out all my funds from my ***** ****

  

  Business Response

  Date: 03/27/2025

  Dear Parth,
  
  Thank you for reaching out regarding the charges on your ***** ****. We appreciate your feedback and the opportunity to assist you.
  
  After reviewing your account, we found that you were signed up for the Super+ membership on January 18, 2025. We understand your concerns regarding the charges, and I want to let you know that we have canceled your Super+ subscription to prevent any further billing.
  
  Additionally, we have processed a refund for the last two transactions totaling $30.00. You can expect to see these funds reflected in your account within the next 3 to 5 business days.
  
  If you have any further questions or need assistance, please feel free to reach out. We are here to help.
  
  Best regards,
  Super.com

• Initial Complaint

  Date:03/27/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  In preparation for my wife's April birthday, I booked a three-day stay through Super.com. To safeguard against unforeseen circumstances, I paid an additional $60 for their 'refund security' option. However, despite this purchase, Super.com is refusing to issue a refund. I was required to submit a refund application, which I promptly did. Within ten minutes, it was denied, citing restrictive policy interpretations. My cancellation was necessitated by an unforeseen medical emergency: my child's grandmother, our sole family support, requires ongoing and intensive medical care, and my minor child cannot be left unsupervised. As we are the primary caregivers, this situation rendered our trip impossible. I provided medical documentation to substantiate my claim. I find it unacceptable that Super.com is withholding $650, especially given the circumstances and the extra fee paid for refund security.

  

  Business Response

  Date: 03/28/2025

  Dear ****,
  
  Thank you for reaching out to us regarding your recent reservation.
  
  As a dispute has been filed with your bank concerning this matter, we need to refer all communication and resolution efforts through them. Once a dispute is initiated, our role is to provide the bank with any necessary documentation and supporting information to assist them in their investigation.
  
  While we understand that this might not be the ideal situation, if a dispute hadnt been filed, we would have been able to escalate the matter internally for a quicker resolution. However, with the chargeback process in place, our ability to communicate with you directly about this booking is limited until the dispute is concluded.
  
  We recommend following up with your bank for any updates on the dispute process. Please know that we are fully cooperating with their requests to ensure everything is reviewed thoroughly.
  
  Thank you for your understanding. If you have any other questions or need further assistance, feel free to reach out.
  
  Warm regards,
  Super.com Team

• Initial Complaint

  Date:03/25/2025

  Type:Order Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I booked two nights with confirmation number **********
  
  I purchased the upgraded refundable option.
  
  My father was admitted to the hospital this past weekend and as his power of attorney and medical person I had to cancel my trip. I obtained documentation from the hospital and submitted that. Super has been hounding me with inappropriate questions about his medical condition, diagnosis and other medical questions they want from his doctor. Hipa prohibits the hospital or me from sharing that information. I also would love to have a diagnosis and course of treatment but the doctors do not know right now. He was unresponsive when the EMTs arrived and we don’t know what is wrong. Super has offered me less than 50% of my booking amount and there is nobody to call or speak with on the phone. I am annoyed I booked through them and I am annoyed that I paid for this to be refundable and it is not.

  

  Business Response

  Date: 03/26/2025

  Dear Thomas,
  
  Thank you for reaching out and sharing your concerns with us. I understand how challenging this situation has been for you, and we hope that your father gets better soon.
  
  I want to inform you that we have spoken with the hotel regarding your reservation, and they have confirmed that a refund can be issued. We have processed a refund for the amount of $684.05. You can expect to see the funds reflected in your account within the next 3 to 5 business days.
  
  We appreciate your understanding during this time, and please let us know if there are any more questions or if you require further assistance. We are here to help.
  
  Warm regards,
  Super.com
  

• Initial Complaint

  Date:03/25/2025

  Type:Sales and Advertising Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On the super.com website they advertised a much lower room rate that I had selected, however when they emailed the room confirmation, the charges were much higher. This happened to our friends who used this website but for a different hotel.

  

  Business Response

  Date: 03/25/2025

  Dear Amy, 

  Thank you for reaching out to us and expressing your concerns on the change of price. 

  Please note that the hotel rates we offer are dynamic, meaning they fluctuate constantly based on demand and availability. While we strive to provide the most competitive rates, we do not have control over price changes. Our team is dedicated to finding the best available rates for our customers. However, we cannot guarantee rate stability due to the dynamic nature of hotel pricing.

  If you have any questions or concerns regarding your booking or hotel rates, please do not hesitate to contact us via our Super.com App. Our dedicated support team will be happy to assist you.

  Thank you for your understanding.

  Best regards, 

  Super.com

  Customer Answer

  Date: 03/27/2025

  
  
  Complaint: ********
  
  
  
  I am rejecting this response because: How can you advertise a price and when that room/price is selected you raise the price, and we're not talking like $5-$10, the room rate raised $95!! I selected a king size room for $185 for 2 nights and was charged $280 ea for 2 nights. That's ridiculous!! It's very sad that you're taking advantage of people like that.
  
  
  
  Sincerely,
  
  
  
  Amy C***

  

  Business Response

  Date: 03/27/2025

  Dear Amy, 
  
  We understand how important it is to have clarity on pricing when booking a hotel.
  
  The rates on our site are dynamic and can vary based on factors such as dates, room type, and availability. While we strive to offer competitive pricing, the total amount, including taxes and fees, is always displayed before checkout and in the confirmation email.
  
  Additionally, some hotels may have mandatory fees, such as resort fees or deposits, which are outlined in the ‘About’ section before booking. We recommend reviewing the full price breakdown before completing a reservation to ensure it meets your expectations.
  
  If you have any further questions, our support team is happy to assist.
  
  Best regards, 
  Super.com

• Initial Complaint

  Date:03/23/2025

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I booked through Super.com for a hotel in ******. When I got to the hotel the hotel charged us an additional 611.77$ in hidden resort fees that was over a third of the cost of the whole booking. My confirmation when booking through super said that there would not be any additional fees for the room which is a lie. The hotel said that Super would have to request the refund and Super refused to do so on my behalf. Super was extremely unhelpful in all respects to this issue and refused any type of compensation.

  

  Business Response

  Date: 03/24/2025

  Dear ******, 

  Thank you for contacting Super.com and making us aware about your concerns. 

  Upon reviewing your booking details, we have determined that the additional charge was incurred by the hotel to cover incidentals, resort fees, and ancillary items, such as room service. As stated in your booking confirmation, the hotel may have authorized your credit card as a deposit to cover any potential damages to the room. Please note that this information is outlined at the bottom of your booking confirmation page.

  If you wish to dispute this charge, we recommend contacting the hotel directly. They will be able to provide clarification and assistance regarding this matter.

  Should you have any more questions or concerns, you are welcome to reach us via our SUper.com App, and our team will assist accordingly. 

  Best regards, 

  Super.com

  Customer Answer

  Date: 03/24/2025

   
  Complaint: 23105412
  
  I am rejecting this response because:
  

  The response is making it seem like this was a bill charged to my card due to my stay at the hotel due to damages or room service. This was a bill the hotel required me to pay before they even gave me my room key. There was no indication that there would be hidden fees anywhere near this expensive on the super website. The confirmation email I got from Super said that there would be no other fees relating to the room. They purposely use language to trick you.

   

  
  Sincerely,
  
  ****** *****

  

  Business Response

  Date: 03/26/2025

  Dear ******,

  We understand how important price transparency is when booking a hotel, and we want to provide clarity on this matter.
  
  Resort fees are set and collected directly by the hotel, and they are subject to change at the hotel's discretion. These fees, along with any additional charges such as deposits or other amenities, are separate from the booking cost paid through Super.com.
  
  This information was outlined in both the property listing on our platform and your confirmation email, which notes that resort fees and other charges may apply. To ensure full transparency, were providing screenshots from both your confirmation email and the Super.com booking page, where these details are clearly stated. Since these fees were charged by the hotel at check-in, any disputes would need to be addressed with them directly.
  
  We appreciate the opportunity to clarify this and hope this helps.
  
  Best regards,
  Super.com

  Customer Answer

  Date: 03/26/2025

   
  Complaint: 23105412
  
  When i talked to the hotel they said they would need a refund request directly from super. When I asked a super agent to send one to the hotel they refused.
  
  Sincerely,
  
  ****** *****

  

  Business Response

  Date: 03/31/2025

  Hi ******, 

  Thank you so much for your patience and understanding as we've worked through this. We're glad we were able to find a resolution for you, and a partial refund has been processed for part of the resort fee. You should be receiving an email with updates soon.
  
  We completely understand how frustrating unexpected charges like resort fees can be, and we're grateful for your kindness in working with us to address this. If you have any further questions or need assistance, feel free to reach outour team is always here to help.
  
  Thanks again for choosing Super.com, and we hope you enjoyed your time in ******!
  
  Kind Regards, 
  Super.com

• Initial Complaint

  Date:03/23/2025

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Date of transaction - Jul 12, 2024 Confirmation Number:B_14963088 This is what we have sent 4 weeks ago to Super.com and checked back 4 times - they say they are working on it, but have no updates in a month. I booked a family room (two separate rooms with two bathrooms), but I was assigned a quad room (one large room with one bathroom). The Hotel Monopol has already confirmed that my original booking was not honored, and the correct room type is now unavailable. I have attached supporting documents from the hotel, including their correspondence confirming the issue. At this point, I just need a resolution immediately so I can ensure my familys accommodations are correct. If my original booking cannot be fulfilled, I am fine with being moved to another comparable 4-star hotel with two separate rooms and two bathrooms, such as the Renaissance in ********Please confirm the next steps and an expected resolution timeline as soon as possible. If any additional information is needed, let me know, but I expect a prompt solution.A refund at this point does not help because all the hotels are sold out (including *************) and are all 3x the original cost. If they want to refund and give 3x the amount we paid, then fine, so I can book another hotel, otherwise, I'm waiting for them to replace the hotel with 2 rooms in a 4 star hotel in ******* or for them to find a 2 bedroom suite like we booked in *******.

  

  Business Response

  Date: 03/31/2025

  Hi ******, 

  We appreciate you taking the time to share these details and for providing the supporting documents. Ensuring a reliable booking experience is a top priority for us. Its clear that receiving a different room type than what was booked has caused a significant inconvenience, and we understand how important it is to have the accommodations you expected.
  
  Our team is actively working with our travel partners to resolve this by securing either the correct room type at the original property or an alternative that meets your needs. Were also exploring compensation options to ensure a fair resolution. Every effort is being made to get this sorted as quickly as possible, and updates will be provided directly through your support request.
  
  If theres anything else youd like to add, we encourage you to continue the conversation there so our team can assist you as efficiently as possible.
  
  Kind Regards, 
  Super.com

  Customer Answer

  Date: 03/31/2025

   
  Complaint: 23105170
  
  I am rejecting this response because:

  see below emails this week. They cant even keep the timeline they put out for me:

  Dear *******,
  
  I am beyond frustrated at this point. As a loyal customer since the ********************** days, I am shocked at how poorly this situation has been handled. You initially promised a resolution within 48 hours last Wednesday at 3 PMit is now Monday afternoon, and I still have no concrete answers (literally over 115 hours later).
  
  It has now been over a month since I first reported this issue, and the continued delays and lack of proactive communication are completely unacceptable. Your latest response acknowledges the delay, but still fails to provide a firm resolution. I expect a final decision today. Your team has had ample time to secure a proper alternative. To be clear, I am open to one of the following resolutions:
  
  
  Super.com securing two standard rooms at the ******************* (or another comparable 4-star property) for May 9-11 at no additional cost to me. Or a 2 bedroom suite like we had at the ******* in a 4 star hotel.
  A refund plus 200% compensation so I can book a proper alternative myself.
  Further delays are unacceptable. If I do not receive a firm resolution today, I will be escalating this matter further, including pursuing additional complaints through consumer protection channels. Please respond with a definitive solution today.
  
  
  ****** ****
  
  
  On Mon, Mar 31, 2025 at 12:30?PM Corporate Complaints Email <****************************> wrote:
  
  Hi ******,
  
  
  I trust this email finds you well and in great spirit. This is ******* from the Super Travel Corporate team, and I am writing this email to address the room type issue in reference to-> Order ID: **********.
  
  I sincerely apologize for the delay on the update request, and assure you that our team recognizes the urgency and are committed to providing the resolution. 
  
  We have faced unexpected delays with our travel partners communicating with the property and are currently awaiting confirmation updates. I have called and ensured that the assigned team is aware of the urgency and have requested for a prompt resolution. 
  
  Currently, our team is awaiting updates on the recent inquiry where we cascaded your requests for possible alternate solutions where we attempt to secure Family room type OR 2 Standard room for the same property. Alternatively, Family room type OR 2 Standard rooms in the nearby property. We have also communicated the alternative for refund with 200% additional compensation, however, our primary focus is to secure the intended room type.
  
  I acknowledge the delay you've faced in this regards and assure you that our team will promptly notify you with any updates we're provided. 
  
  I request your patience and kind understanding for any delays we might've faced, and thank you for your cooperation and support. Please reach out to us if you have any other concerns or inquiries in the meantime, our support team is available 24*7. 
  
  Thank you.
  
  Best regards,
  *******,
  Super.com Corporate
  
  
  
  
  On Sunday, March 30, 2025, 2:48 AM "****** ****" <************************************> wrote:
  Dear *******,
  I am following up as I was told I would receive an update by yesterday evening, but I have not heard anything further. Given that this issue has already been escalated and my travel dates are approaching, I need a resolution as soon as possible.
  To reiterate, the options initially offered (a refund plus 10% compensation) are not acceptable, as they do not come close to covering the cost of securing a comparable 4-star hotel in *******. I previously outlined reasonable alternatives, including:
  Super.com booking us a suitable alternative (a family suite or two standard rooms) in another 4-star or better hotel at no extra cost to us.
  Substantial compensation (at least 200% of the original booking amount) so that we can book an equivalent option ourselves.
  As a potential resolution, I am open to Super.com booking us into two standard rooms at The Renaissance Lucerne for the two nights of May 9-11. This is the type of solution that was offered in the past when I had a similar issue with Super.com/Snaptravel, so I expect the same level of service in this case.
  Additionally, I want to highlight that I had to do all the legwork to discover this issuespending significant time in chats with your support team with little progress. It is also concerning that my complaint to the Better Business Bureau (BBB) seems to have been the trigger for a response. I would expect a proactive approach in resolving customer issues, especially considering this is not the first time I have experienced a booking error with Super.com.
  At this point, I need a firm resolution. Please provide a clear update on how you plan to proceed.
  Loyal Customer,
  ****** ****
  On Fri, Mar 28, 2025 at 4:13?PM ****** **** <************************************> wrote:
  
  Appreciate it, looking forward to a decision by tonight.
  
  
  ****
  
  On Mar 26, 2025, at 4:05?PM, Corporate Complaints Email <****************************> wrote:
  
  
  ?Hi ******,
  
  I trust this email finds you well and in great spirit. This is ******* from the Super Travel Corporate team, and I am writing this email to address the room type issue in reference to-> Order ID: **********.
  
  Firstly, I apologize for the inconvenience you've had to face in regards to the concern and assure you of our team's commitment to resolving the concern as soon as possible.
  
  We have communicated your request to our travel partners and we are currently awaiting updates on the case. I have been informed that they should have determined the root cause and should have better alternative solution in the next 48 hrs.
  
  I request your patience and kind understanding as the issue has been escalated and our team is actively monitoring any communications with our travel partners, and I assure we will keep you posted on any new developments on the case.
  
  If you have any further concerns or inquiries, please do not hesitate to reach out to our support team.
  
  Best regards,
  *******,
  Super.com Corporate.
  
  On Tuesday, March 25, 2025, 3:05 AM "****** ****" <************************************> wrote:
  Dear Jasmine,
  
  Thank you for your response. However, the options you have provided are not acceptable. I booked this hotel over nine months in advance specifically because of its location new the train station, quality, and pricing. Given the significant increase in hotel rates since then, a full refund plus 10% compensation does not come close to covering the cost of a comparable alternative.
  
  Additionally, I have had this issue with Super.com before. During my previous booking issue in *********, your team covered the cost of a suitable replacement hotel without hesitation. I expect a similar resolution in this case.
  
  I am open to the following:
  
  Super.com booking us a suitable alternativeeither a similar family suite or two standard roomsin another 4-star or better hotel in ******* at no additional cost to us.
  
  Substantial compensation (at least 200% of the original booking amount) so that we can secure an equivalent hotel ourselves.
  
  Not to mention, I had to do all the leg work for finding out your mistake. I have been on chats 4 times with your team essentially ignoring my requests. I have had to contact the BBB because of your lack of response and ironically answering me the day after that is submitted. I trust that Super.com has E&O insurance and other measures in place to ensure customers are not penalized for mistakes made on your end. I expect a resolution that reflects that responsibility. Please let me know how you plan to proceed. Given that our travel is in May, Id appreciate a swift resolution.
  
  
  ****** ****
  On Mon, Mar 24, 2025 at 3:50?PM Corporate Complaints Email <****************************> wrote:
  
  Hi ******,
  
  I hope this email finds you well.
  
  My name is Jasmine, and I am one of the supervisors reviewing your case. I am reaching out regarding your reservation at ********************, scheduled for check-in on May 9, 2025.
  
  We regret to inform you that there was an issue with the room description. After reaching out to the property, we spoke with ****** at the front desk, who confirmed that a family room is not available for the specified dates.
  
  We would like to offer you a full refund along with a 10% compensation on your booking, or you may choose to proceed with your reservation and receive a 10% compensation of the booking amount.
  
  Please let us know how you would like to proceed.
  
  Best regards,
  Jasmine 
  Super.com Corporate 
  

  
  Sincerely,
  
  ****** ****

  

  Business Response

  Date: 04/07/2025

  Dear ******,
  
  Thank you for your patience as we review your case regarding your reservation. We understand that timely resolutions are important, and we acknowledge the time it has taken to address this matter.
  
  We will be in contact with you via email as soon as we receive an update from our travel partner. Your understanding and cooperation during this process are greatly appreciated.
  
  If you have any further questions in the meantime, please dont hesitate to reach out.
  
  Warm regards,
  Super.com

  Customer Answer

  Date: 04/07/2025

   
  Complaint: 23105170
  
  I am rejecting this response because: the issue has not been resolved, and Super.com continues to delay without offering a concrete solution. This problem was first reported nearly two months ago, and Ive since experienced repeated empty promises of updates within arbitrary timeframes24 hours, 48 hours, 5 days, etc.none of which have led to action.

  
  While the company has acknowledged fault (including in a recent phone call), they have not offered a final resolution. I have held off on making alternate travel arrangements at significant inconvenience to myself and another couple in hopes of an appropriate outcome, yet I am still without a confirmed hotel or adequate compensation.

  
  This is not the first time Ive had a similar issue with Super.com (formerly Snaptravel), and on that prior occasion they rectified the situation quickly and paid for a comparable hotel. This time, despite admitting the error, they have failed to match that level of service.

  
  I respectfully request that this case remain open until one of the following occurs:
  Super.com books a suitable alternative hotel (as previously discussed, The Renaissance Lucerne or comparable); or
  They provide a full refund and sufficient compensation to cover the significantly increased cost of a new booking at 200+% of what I paid for this (10+ months ago). Until then, their response cannot reasonably be considered satisfactory.

  
  Sincerely,
  
  ****** ****

  

  Business Response

  Date: 04/13/2025

  Dear ******,
  
  Thank you for your patience as we work to resolve your inquiry. I want to assure you that our support team is actively communicating with you to find the best possible resolution for your situation.
  
  We have raised your case with our travel partners and are currently waiting for their response. As soon as we receive any updates, we will be sure to inform you promptly.
  
  If you have any further questions or need assistance in the meantime, please feel free to reach out. We're here to help!
  
  Thank you for your understanding.
  
  Warm regards,
  Super.com

  Customer Answer

  Date: 04/14/2025

   
  Complaint: 23105170
  
  I am rejecting this response because: Here are the messages since then:
  
  Corporate Complaints Email
  Sat, Apr 12, 10:25?AM (2 days ago) to me
  
  Hi ******.
  
  I am writing this email regarding the recent email and request for assistance regarding the room mapping issue in reference to your upcoming booking at the -> *********************
  
  A apologize for the inconvenience caused in regards to the reservation, and as discussed on the call recently- our team's goal is to ensure you're provided the booking and service for what you paid.
  
  In regards to the upcoming reservation, as mentioned in previous email - we have shared your response to our travel partners and we have emphasized repeatedly your requirement for 2 bathroom and 2 bed for privacy ensuring other amenities and standard remain the same.
  
  We are currently awaiting further updates with our travel partners and will keep you posted with any developments and request your patience throughout the case.
  
  Best regards,
  *******,Super.com Corporate
  
  
  
  On Saturday, April 12, 2025, 7:35 PM "****** ****" <************************************> wrote:
  In addition, I must express my deep frustration regarding the misinformation provided during our call.
  
  
  When I inquired about the room details, I was assured that the family room option included two bedrooms and two bathrooms. It is now clear that this was inaccurate. Just because the room is labeled as a family room does not mean it is equivalent to what we originally booked. I feel misled and disappointed by this discrepancy and essentially was given the same option we already had with the quadruple at **************
  
  
  I trust you understand the importance of honest and accurate communication in resolving this matter.
  **** ****
  
  On Apr 12, 2025, at 9:58?AM, Corporate Complaints Email <****************************> wrote:
  
  
  ?Hi ******,
  
  I trust this email finds you well.
  
  Thank you for the prompt response. Duly noted, as reviewed the room type (Family room) provided for the Radisson Blu in ******* does not come with 2 bathrooms. I apologize for the inconvenience and will ensure that the requirement for 2 bed and 2 bathroom among other requests are met before sharing further options.
  
  I request your patience and cooperation in the meantime, as our team will update you immediately once we receive other alternative options from our Travel Partners.
  
  Best regards,
  *******,
  Super.com Corporate.
  
  On Saturday, April 12, 2025, 7:22 PM "****** ****" <************************************> wrote:
  Dear *******,
  Thank you for your continued assistance and call. I must clarify that the proposed family room at the ************ in ******* is not an acceptable alternative.
  Our original booking at ******************** provided accommodations with two separate bedrooms and two separate bathroomsfeatures that are essential for our needs. The Radisson Blu family room consists of one large open space with only a single bathroom, which does not meet our requirements for privacy and convenience.
  To resolve this matter appropriately, I request an alternative that provides either:
  The originally booked configuration at *************, or Two private standard rooms at a comparable property such as the Renaissance Lucerne.
  Ill update the BBB with this offer so they know what has been offered (I feel like it was an insult to offer something with half of what we originally booked). I appreciate your prompt attention to this matter and look forward to your immediate response with an appropriate solution within 24 hours.
  
  ****** ****
  On Apr 12, 2025, at 9:45?AM, Corporate Complaints Email wrote:
  
  Hi ******,
  
  I trust this email finds you well and in great spirit. This is ******* from the Super Travel Corporate team and I am writing this email to provide an important update regarding your upcoming booking at the -> *********************
  
  As discussed on the call earlier, our travel partners have provided us with the following alternate relocation option:-
  - Hotel name: ******************, *******
  - Hotel category: 4*
  - Room type: Family Room
  - Address: *****************************, ***********
  - Phone: ****************
  - Website: ***************************************************************************************************************************************;(********************************************************************************************************************************************************************************************************************************************************************)
  - Rate inclusive: Room Only
  - Distance from *************** 700 m.
  This option has not been locked currently, hence, I request you to kindly revert to this email in the next 24 hrs. to confirm the relocation option.
  
  Awaiting your response, and thank you for your patience and cooperation on the case.
  
  Best regards,
  *******,
  Super.com Corporate.
  
  On Thursday, April 10, 2025, 10:40 PM "****** ****" wrote:
  Any updates? Was told I would have a definite answer within 48 hours. It has now been 100 hours and still no resolution. This is ontop of the 2 months of asking and being told "within 48 hours" every time.
  
  ****** ****
  
  On Fri, Apr 4, 2025 at 5:04?PM ****** **** < ************************************> wrote: (mailto:************************************)
  Hi *******,
  Thank you for your response. To clarify: I have held off on making alternate arrangements specifically because I was waiting on a firm resolution from Super.com. I have not yet booked a replacement. Your email does not make it seem like a firm resolution is available.
  The most appropriate alternative available at this time is The Renaissance Lucerne, which has availability from May 911. I am open to booking this hotel immediately if Super.com will proceed with the full refund of my original reservation and provide 200% compensation, as previously discussed, to help cover the increased cost.
  Alternatively, if your team is still willing to make the booking directly on my behalf at The Renaissance or a comparable 4-star hotel, I would gladly provide details or accept your assistance to finalize it.
  Please confirm today which of these two options youre able to proceed with so I can finalize plans.
  Best regards, ****** ****
  On Apr 4, 2025, at 1:59?PM, Corporate Complaints Email < ****************************> wrote: (mailto:****************************)
  
  Hi ******,
  
  I trust this email finds you well and in great spirit.
  
  I am writing this email with an update regarding the room type error for your upcoming booking at the -> *********************
  Our team has been dedicatedly communicating with our travel partners and I apologize for the inconvenience the delay has caused, however, I request your kind understanding as we're left with limited options to proceed on the case.
  
  As requested, please share the details for the alternate arrangement you've made we will immediately share the information with the hotel and as per our agreement with ******, Manager on Duty, the refund for original booking will be approved.
  
  I request your kind understanding for the same, and awaiting your reply for requested information.
  
  Thank you for your patience.
  
  Best regards,
  *******,
  Super.com Corporate.
  
  
  Sincerely,
  
  ****** ****

  

  Business Response

  Date: 04/18/2025

  Dear ******,
  
  Thank you for your follow-up email. We appreciate your patience while we're working to provide you with the best possible solution.
  
  We are actively working with our travel partners to resolve your case, and we will be in touch soon with an update. We're committed to finding a solution that works for you.
  
  Thanks again for your patience, and we'll be in touch soon.
  
  Best regards,
  Super.com

  Customer Answer

  Date: 04/21/2025

   
  Complaint: 23105170
  
  I am rejecting this response because: there is no response
  
  Sincerely,
  
  ****** ****

  

  Business Response

  Date: 04/22/2025

  Dear ******,
  
  Thank you for your follow-up email.
  
  We appreciate your patience while we worked on this for you.
  
  We're happy to let you know that our support team has resolved your concern and a follow-up email was sent to you.
  
  Please know that we're here to help and support you every step of the way. We're confident that the solution we've provided will meet your needs.
  
  Best regards,
  Super.com
  

  Customer Answer

  Date: 04/22/2025

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. They have not put specifics, so I will put that here. If any issues, I'll followup.

   

  
  Corporate Complaints Email
  Fri, Apr 18, 3:57?PM (4 days ago)
  
  
  
  to me
  
  
  
  
  
  
  
  
  Hi ******,
  
  I trust this email finds you well.
  
  The previously shared email is the booking confirmation shared via Super. Additionally, the Hotel Confirmation number is-> ********** for both the bookings. You can also call the property at -> **************** as I have previously confirmed the reservations with ****** from the Front Desk.
  
  I trust the information provided was helpful. Please let me know if there are any additional inquiries.
  
  Thank you for your cooperation.
  
  Best regards,
  *******,
  Super.com Corporate.
  
  
  
  On Saturday, April 19, 2025, 1:21 AM "****** ****" <************************************> wrote:
  
  Will I get a confirmation that states this information from the hotel or
  from Super as well? Thank you *******.
  
  ****
  
  On Fri, Apr 18, 2025 at 3:47?PM Corporate Complaints Email <
  ****************************> wrote:
  
  > Hi ******,
  >
  > I trust this email finds you well and in great spirit. This is *******
  > from the Super Travel Corporate team and I am writing this email to address
  > the pending relocation in reference to your upcoming booking at the ->
  > *********************
  >
  > As discussed previously, I am pleased to inform you - I have successfully
  > booked 2 * Standard Medium Double Room at the nearby property-> ***********
  > ******. I have called the property and spoken with ****** from the Front
  > Desk who was able to successfully locate 2 bookings for ****** **** and
  > ******* **** at the property from 9th May up until the 11th May. The amount
  > payable at the property is CHF 44, which after inquiry at the front desk
  > turns out to be the ************** Tax. I have also been informed that the
  > guest needs to present the passport as well as a Credit Card at the time of
  > check-in, so please ensure you carry valid identification proof at the time
  > of check-in.
  >
  > I trust the primary concern has been addressed, however, please do not
  > hesitate to reach out to our support team if you have any additional
  > requests/inquiries.
  >
  > Thank you for your patience and kind understanding throughout the case.
  >
  > Best regards,
  > *******,
  > Super.com Corporate.
  >
  > On Saturday, April 19, 2025, 12:57 AM "****** ****"
  > wrote:
  >
  > Do one with my name and one under ******* ****.
  >
  > ****
  >
  > > On Apr 18, 2025, at 3:26?PM, Corporate Complaints Email wrote:
  > >
  > > ?
  > > Hi ****,
  > >
  > > I trust this email finds you well.
  > >
  > > Since I am rebooking for 2 rooms, should I go ahead and put your name
  > for the lead guest in both the rooms, or if possible kindly share the lead
  > guest name for the 2nd room.
  > >
  > > Thank you for your prompt reply.
  > >
  > > Best regards,
  > > *******,
  > > Super.com Corporate
  > >
  > > On Saturday, April 19, 2025, 12:46 AM "****** ****" wrote:
  > > Yes, approved
  > >
  > > ****
  > >
  > > > On Apr 18, 2025, at 3:14?PM, Corporate Complaints Email wrote:
  > > >
  > > > ?
  > > > Hi ******,
  > > >
  > > > I trust this email finds you well.
  > > >
  > > > As mentioned correctly by you, yes, we would attempt to relocate you
  > to *********** ****** for 2 rooms and each room comes with breakfast.
  > > >
  > > > Kindly revert with your approval to proceed to rebook, as the rooms
  > are getting sold pretty quick.
  > > >
  > > > Thank you for your prompt response.
  > > >
  > > > Best regards,
  > > > *******,
  > > > Super.com Corporate.
  > > >
  > > > On Saturday, April 19, 2025, 12:36 AM "****** ****" wrote:
  > > > Yes, that will work. So we will have 2 rooms both with breakfast at
  > Hotel
  > > > Anker ******. Let me know what else you need from me. Thank you
  > > >
  > > > ****** ****
  > > >
  > > > On Fri, Apr 18, 2025 at 3:01?PM Corporate Complaints Email <
  > > > ****************************> wrote:
  > > >
  > > > > Hi ******,
  > > > >
  > > > > I trust this email finds you well and in great spirit.
  > > > >
  > > > > This is ******* from the Super Travel Corporate team and I am
  > writing this
  > > > > email regarding the recent update in reference to your upcoming
  > booking at
  > > > > the -> Hotel Monopol ****** from 9th May up till 11th May.
  > > > >
  > > > > Firstly, I sincerely apologize for the inconvenience caused and for
  > the
  > > > > subsequent delay in regards to the resolution for rebooking at
  > alternate
  > > > > properties.
  > > > >
  > > > > After a careful review of the booking details I was able to
  > determine that
  > > > > the options shared by our travel partners do not meet your original
  > > > > requirements, hence, I am pleased to inform you that Super.com will
  > assist
  > > > > you with rebooking. As mentioned in the voice message, I have
  > determined
  > > > > that the nearby properties are getting sold out for the dates
  > required, and
  > > > > hence our pool of options for rebooking are diminishing really quick.
  > > > >
  > > > > One option I was able to find with availability for the dates is for
  > ->
  > > > > ****************** (4.4 Stars) for the Standard Medium Double room
  > that
  > > > > comes with Breakfast (included) and an option of either 2 twin beds
  > or 1
  > > > > King *** and 1 washroom. The room also comes with great mountain
  > view and
  > > > > city view as well, along with Coffee Machine and Flat Screen in-room.
  > > > >
  > > > > I request you to kindly revert on the email with your approval if
  > you want
  > > > > us to proceed with relocating you to ****************** and booking
  > you for *2
  > > > > rooms* ( Type: Standard Medium Double Room ). Once we receive your
  > reply,
  > > > > we will proceed to relocate depending on availability.
  > > > >
  > > > > Thank you for your patience and kind understanding, eagerly awaiting
  > your
  > > > > reply.
  > > > >
  > > > > Best regards,
  > > > > *******,
  > > > > Super.com Corporate.
  > > > >
  > > > > On Tuesday, April 15, 2025, 6:48 PM **************************** wrote:
  > > > >
  > > > > Hi ******,
  > > > >
  > > > > I trust this email finds you well.
  > > > >
  > > > > Your requirements have been forwarded to our travel partners
  > currently
  > > > > under review, and I assure you of regular updates on any new
  > developments.
  > > > > We have expedited the request with our travel partners and expect a
  > prompt
  > > > > response.
  > > > >
  > > > > Thank you for your patience and cooperation throughout the case.
  > > > >
  > > > > Best regards,
  > > > > *******,
  > > > > Super.com Corporate.
  > > > >
  > > > >
  > > > > On Tuesday, April 15, 2025, 2:49 AM "****** ****"
  > > > > wrote:
  > > > >
  > > > > It also only had 1 bedroom. It needs 2. 2 regular rooms work as
  > well. It
  > > > > does not have to be a family room like I stated several times.
  > > > >
  > > > > ****
  > > > >
  > > > > On Apr 14, 2025, at 5:06?PM, Corporate Complaints Email <
  > > > > ****************************> wrote:
  > > > >
  > > > > ?
  > > > > Hi ******,
  > > > >
  > > > > I trust this email finds you well and in great spirit. I am writing
  > this
  > > > > email regarding your upcoming booking at the -> *********************
  > > > >
  > > > > We are still waiting for updates from our **************** I have
  > followed
  > > > > up and expedited the case, requesting a prompt response, as the
  > previous
  > > > > relocation option provided only had 1 bathroom, while the
  > requirement is
  > > > > for 2. We will keep you informed of any new developments. In the
  > meantime,
  > > > > I appreciate your understanding and patience as we work toward a
  > better
  > > > > resolution.
  > > > >
  > > > > Thank you for your patience throughout the case.
  > > > >
  > > > > Best regards,
  > > > > *******,
  > > > > Super.com Corporate.
  > > > >
  > > > >
  > > > > On Saturday, April 12, 2025, 7:55 PM **************************** wrote:
  > > > >
  > > > > Hi ******.
  > > > >
  > > > > I am writing this email regarding the recent email and request for
  > > > > assistance regarding the room mapping issue in reference to your
  > upcoming
  > > > > booking at the -> *********************
  > > > >
  > > > > A apologize for the inconvenience caused in regards to the
  > reservation,
  > > > > and as discussed on the call recently- our team's goal is to ensure
  > you're
  > > > > provided the booking and service for what you paid.
  > > > >
  > > > > In regards to the upcoming reservation, as mentioned in previous
  > email -
  > > > > we have shared your response to our travel partners and we have
  > emphasized
  > > > > repeatedly your requirement for 2 bathroom and 2 bed for privacy
  > ensuring
  > > > > other amenities and standard remain the same.
  > > > >
  > > > > We are currently awaiting further updates with our travel partners
  > and
  > > > > will keep you posted with any developments and request your patience
  > > > > throughout the case.
  > > > >
  > > > > Best regards,
  > > > > *******,Super.com Corporate
  > > > >
  > > > > On Saturday, April 12, 2025, 7:35 PM "****** ****"
  > > > > wrote:
  > > > >
  > > > > In addition, I must express my deep frustration regarding the
  > > > > misinformation provided during our call.
  > > > >
  > > > >
  > > > > When I inquired about the room details, I was assured that the
  > family
  > > > > room option included two bedrooms and two bathrooms. It is now
  > clear that
  > > > > this was inaccurate. Just because the room is labeled as a family
  > room
  > > > > does not mean it is equivalent to what we originally booked. I feel
  > misled
  > > > > and disappointed by this discrepancy and essentially was given the
  > same
  > > > > option we already had with the quadruple at **************
  > > > >
  > > > >
  > > > > I trust you understand the importance of honest and accurate
  > communication
  > > > > in resolving this matter.
  > > > > **** ****
  > > > >
  > > > > On Apr 12, 2025, at 9:58?AM, Corporate Complaints Email <
  > > > > ****************************> wrote:
  > > > >
  > > > > ?
  > > > > Hi ******,
  > > > >
  > > > > I trust this email finds you well.
  > > > >
  > > > > Thank you for the prompt response. Duly noted, as reviewed the room
  > type
  > > > > (Family room) provided for the Radisson Blu in ******* does not come
  > with 2
  > > > > bathrooms. I apologize for the inconvenience and will ensure that the
  > > > > requirement for 2 bed and 2 bathroom among other requests are met
  > before
  > > > > sharing further options.
  > > > >
  > > > > I request your patience and cooperation in the meantime, as our team
  > will
  > > > > update you immediately once we receive other alternative options
  > from our
  > > > > ****************
  > > > >
  > > > > Best regards,
  > > > > *******,
  > > > > Super.com Corporate.
  > > > >
  > > > > On Saturday, April 12, 2025, 7:22 PM "****** ****"
  > > > > wrote:
  > > > >
  > > > > Dear *******,
  > > > > Thank you for your continued assistance and call. I must clarify
  > that the
  > > > > proposed family room at the ************ in ******* is not an
  > acceptable
  > > > > alternative.
  > > > > Our original booking at ************* ****** provided accommodations
  > with
  > > > > two separate bedrooms and two separate bathroomsfeatures that are
  > > > > essential for our needs. The Radisson Blu family room consists of
  > one large
  > > > > open space with only a single bathroom, which does not meet our
  > > > > requirements for privacy and convenience.
  > > > > To resolve this matter appropriately, I request an alternative that
  > > > > provides either:
  > > > > The originally booked configuration at *************, or Two
  > private
  > > > > standard rooms at a comparable property such as the Renaissance
  > Lucerne.
  > > > > Ill update the BBB with this offer so they know what has been
  > offered (I
  > > > > feel like it was an insult to offer something with half of what we
  > > > > originally booked). I appreciate your prompt attention to this
  > matter and
  > > > > look forward to your immediate response with an appropriate solution
  > within
  > > > > 24 hours.
  > > > >
  > > > > ****** ****
  > > > > On Apr 12, 2025, at 9:45?AM, Corporate Complaints Email wrote:
  > > > >
  > > > > Hi ******,
  > > > >
  > > > > I trust this email finds you well and in great spirit. This is
  > *******
  > > > > from the Super Travel Corporate team and I am writing this email to
  > provide
  > > > > an important update regarding your upcoming booking at the -> Hotel
  > Monopol
  > > > > *******
  > > > >
  > > > > As discussed on the call earlier, our travel partners have provided
  > us
  > > > > with the following alternate relocation option:-
  > > > > - Hotel name: ******************, *******
  > > > > - Hotel category: 4*
  > > > > - Room type: Family Room
  > > > > - Address: ******************************************
  > > > > - Phone: ****************
  > > > > - Website:
  > > > >
  > **********************************************************************************************************************************
  > > > > (
  > > > >
  > ********************************************************************************************************************************************************************************************************************************************************************
  > )
  > > > >
  > > > > - Rate inclusive: Room Only
  > > > > - Distance from *************** 700 m.
  > > > > This option has not been locked currently, hence, I request you to
  > kindly
  > > > > revert to this email in the next 24 hrs. to confirm the relocation
  > option.
  > > > >
  > > > > Awaiting your response, and thank you for your patience and
  > cooperation on
  > > > > the case.
  > > > >
  > > > > Best regards,
  > > > > *******,
  > > > > Super.com Corporate.
  > > > >
  > > > > On Thursday, April 10, 2025, 10:40 PM "****** ****" wrote:
  > > > > Any updates? Was told I would have a definite answer within 48
  > hours. It
  > > > > has now been 100 hours and still no resolution. This is ontop of the
  > 2
  > > > > months of asking and being told "within 48 hours" every time.
  > > > >
  > > > > ****** ****
  > > > >
  > > > > On Fri, Apr 4, 2025 at 5:04?PM ****** **** < ************************************>
  > > > > wrote: (mailto:************************************)
  > > > > Hi *******,
  > > > > Thank you for your response. To clarify: I have held off on making
  > > > > alternate arrangements specifically because I was waiting on a firm
  > > > > resolution from Super.com. I have not yet booked a replacement. Your
  > email
  > > > > does not make it seem like a firm resolution is available.
  > > > > The most appropriate alternative available at this time is The
  > Renaissance
  > > > > *******, which has availability from May 911. I am open to booking
  > this
  > > > > hotel immediately if Super.com will proceed with the full refund of
  > my
  > > > > original reservation and provide 200% compensation, as previously
  > > > > discussed, to help cover the increased cost.
  > > > > Alternatively, if your team is still willing to make the booking
  > directly
  > > > > on my behalf at The Renaissance or a comparable 4-star hotel, I would
  > > > > gladly provide details or accept your assistance to finalize it.
  > > > > Please confirm today which of these two options youre able to
  > proceed
  > > > > with so I can finalize plans.
  > > > > Best regards, ****** ****
  > > > > On Apr 4, 2025, at 1:59?PM, Corporate Complaints Email <
  > > > > ****************************> wrote: (mailto:****************************)
  > > > >
  > > > > Hi ******,
  > > > >
  > > > > I trust this email finds you well and in great spirit.
  > > > >
  > > > > I am writing this email with an update regarding the room type error
  > for
  > > > > your upcoming booking at the -> Hotel Monopol *******
  > > > > Our team has been dedicatedly communicating with our travel partners
  > and I
  > > > > apologize for the inconvenience the delay has caused, however, I
  > request
  > > > > your kind understanding as we're left with limited options to
  > proceed on
  > > > > the case.
  > > > >
  > > > > As requested, please share the details for the alternate arrangement
  > > > > you've made we will immediately share the information with the hotel
  > and as
  > > > > per our agreement with ******, Manager on Duty, the refund for
  > original
  > > > > booking will be approved.
  > > > >
  > > > > I request your kind understanding for the same, and awaiting your
  > reply
  > > > > for requested information.
  > > > >
  > > > > Thank you for your patience.
  > > > >
  > > > > Best regards,
  > > > > *******,
  > > > > Super.com Corporate.
  > > > >
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  Sincerely,
  
  ****** ****