Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:06/13/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I booked a room, cancled and was not refunded the money I was told I would be, instead of a $163.10 refund i was only refunded $51.10. When I contacted the company after several messages I was told the rest was refunded 5/24/2025, but I never received it. I just want what I was promised. Now the company has stopped responding to my emails.

  

  Business Response

  Date: 06/15/2025

  Dear *********,
  
  Thank you for bringing this to our attention. We understand your concerns and are committed to helping resolve the matter.
  
  At present, we are unable to locate any booking details associated with the email address provided. Additionally, the booking number from the screenshot you shared does not pull up any information in our system. This might suggest that the booking was made through a different platform.
  
  To assist you more effectively, could you please provide us with the Super.com booking number? It typically begins with "B_...". Once we have this information, we will be more than happy to delve deeper into your case and ensure it's addressed promptly.
  
  Thank you for your cooperation, and we look forward to resolving this for you.
  
  Warm regards,
  Super.com Team

• Initial Complaint

  Date:06/13/2025

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Super.com sends notifications promising cash back rewards for services like **************** a notification/ad is clicked, they request credit card information.The provided information is collected under the guise of disbursement for monetary reward.The provided information is then used to set up a subscription and charges customers a monthly subscription.There are no emails notifying the customer they've signed up for a paid subscription.

  

  Business Response

  Date: 06/15/2025

  Dear ******,
  
  Thank you for reaching out and sharing your experience with us. We understand your concern regarding the Super+ membership signup process and are here to provide clarity.
  
  Our $20 credit offer requires signing up for the Super+ membership through an advertisement on your order confirmation page or email from a third-party site like ***** Lyft, or Ticketmaster. When you click the ad offering the $20 cashback and sign up for the paid Super+ trial, you become eligible for the cashback after 30 days, provided your membership is still active.
  
  Super+ membership offers several benefits, including unlimited cashback on purchases, opportunities to earn money through games and surveys, credit building, cash advances up to $200, premium flight alerts, discounted theme park tickets, and gas discounts.
  
  In regard to your Super+ membership, it has been canceled, and we have processed a refund of $15 as a one-time exception. Please allow a few business days for this to reflect in your account.
  
  We appreciate you bringing this to our attention and hope this helps clarify the process. If you have any more questions or need further assistance, feel free to contact us.
  
  Warm regards,
  Super.com Team

• Initial Complaint

  Date:06/13/2025

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I made a mistake when completing an online hotel booking. I promptly called to cancel the reservation so I could change it but I was told that even though I had contacted them within 24 hours of making the error they would not cancel the reservation. There was no indication that this would be the case when I booked. I am not costing the business any money by asking them to reverse a transaction made online by accident and which could not be reversed myself. I tried to call them as soon as it happened but was not able to get through until the next day.

  

  Business Response

  Date: 06/19/2025

  Hi Gabriel,
  

  Thank you for reaching out and sharing your experience. We understand how important it is for bookings to go smoothly, and we're here to support you.
  

  Our reservation policies are created to help our partners manage their bookings effectively, and we aim to assist customers with any situations that arise. We apologize if the cancellation terms were not entirely clear during your booking process.
  

  After speaking with **** from our Front Desk team, it appears that your booking was made at an exclusive discounted rate. Due to this, the property was unable to authorize any refund, full or partial, for this particular case.
  

  We appreciate your understanding of the guidelines associated with these special bookings. If there's anything further we can do to help, please don't hesitate to reach out to our customer support team with your booking details. We are dedicated to assisting you in any way we can.
  

  Thank you for your patience, and we’re here to support you.
  

  Warm regards,
  Super.com Team
  

  
  

• Initial Complaint

  Date:06/13/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have been a paid member and holder of a deposit account for the companys credit card for over a year, and have spent thousands of dollars on bookings through them. Have had minimal contact with customer support because I have largely not needed it. I dont complain about hotel conditions to them because I understand they are a third party, and I value the discounted rate they provide. The issue I have is that today, 6/13/25, I deposited $106 into my super account to be used via their credit card on a booking. When making the booking, the transaction declined and a note told me the card was suspended. I waited until customer support was available, and they told me they would have to call me. Upon receiving the call, the agent informed me that my card was suspended 6/6/25 and that he would have to escalate this to senior support, who would reach out to me at another time. I asked for any information as to what was happening, and he told me he could not help at all. I asked simply to better understand if i should make other arrangements for my booking or wait a bit to see if they contact me, and he told me the $106 i put into the super account could not be retrieved because that was now suspended as well. I asked why it allowed me to add money to it but now i am not able to pull the money out, and he gave no answer. Less than 2 minutes after ending the call with him, I received another call from the same number. I answered, and it was the same agent I had just spoken to. He again made me go through the same verbal identity verification questions as the first time, and proceeded to tell me that upon investigation, they found that my identity couldnt be confirmed based on the info I provided when I made the account, so they were closing the account. I attempted to ask questions, but was cut off and simply told there is nothing I can do, and they will send me my money back at some point. I asked for escalation/ another contact point, the agent laughed, said no.

  

  Business Response

  Date: 06/16/2025

  Hi *******,
  
  Thank you for reaching out and sharing your experience with us. We understand the importance of having your funds accessible and are here to provide clarity on your account situation.
  
  After thoroughly reviewing your account, we can confirm that the funds you deposited into your Super account have been successfully transferred back to your external account, specifically your ********** account. You should expect to see the funds reflected in your account within the next 3 to 5 business days.
  
  We appreciate your patience as we work to resolve this matter and ensure your experience with Super.com is both clear and satisfying. If you have any further questions or need additional assistance, please feel free to contact us.
  
  Warm regards,
  Super.com Team

• Initial Complaint

  Date:06/12/2025

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I booked a hotel in Menlo Park, CA for the nights of June 10 and 11, 2025. The hotel was fully booked, and the room that I was given was unacceptable. It was right over highway construction. The hotel gave me a full refund, and the refund was processed. The hotel would not give me any kind of confirmation of the refund. The hotel stay was prepaid, and the refund was sent back to booking company, Super.com. Super.com told me to file a refund request through a form on line. The form had a list of 21 reasons for a refund for accommodation. To complete the form, one of those reasons had to be selected and documentation from the hotel had to be provided. None of those 21 hard-coded reasons applied to me situation. I checked with Super.com as they had already been sent this money. I called the hotel, and the hotel told me to have Super.com call them so that they could explain how the refund was already processed. Super.com refused and told me to complete the form by selecting a reason that applied to my circumstances. None of the reasons in the drop down box applied to my case. As I said, the hotel has credit Super.com for the refunded amount, and Super.com refuses to credit me. The hotel's telephone number is ***** ********.
  n

  

  Business Response

  Date: 06/16/2025

  Hi Steven,
  
  Thank you for reaching out and sharing your experience with us. We understand how important it is for your travel plans to go smoothly, and we truly appreciate your patience while we looked into this matter.
  
  After reviewing your case and speaking directly with the hotel, I'm pleased to inform you that we have secured the refund for your stay at **** ******* **** *******. We have processed a refund of $600.43 to your original payment method, and this should reflect in your account within 2-5 business days. The confirmation number for your booking was ***********
  
  We are committed to ensuring our customers have a positive experience and are here to assist with any further questions you might have. Please don’t hesitate to reach out if there’s anything more we can do for you.
  
  Thank you again for your patience and understanding.
  
  Warm regards,
  Super.com Team

  Customer Answer

  Date: 06/16/2025

  Better Business Bureau:
  
  
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  
  
  Sincerely,
  
  
  
  Steven H****

• Initial Complaint

  Date:06/12/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I booked a Hotel through Super.com and was promised things that were not there that were advertised on the site. It was charged more for a Breakfast that was not at the hotel. The Hotel stated that they had not done Breakfast in over 10 years.
  The Hotel itself was very run down and when I came to check into the room the Front Desk saw the Reservation and tried to double charge me because they did not see the payment from Super.com that was taken from my account.
  It was over 45 minutes of the Hotel trying to figure it out before I could even get checked into the room.
  
  It was at this time that same night, I did let the Super.com Chat know of the issue and it was stated that they would look into it, and let me know of what they find and would get back with me on it.
  I never heard back from them until I followed up.
  
  I was then told by one of the Representatives that I would "obtain a refund" and that could take up to 14 days for a resolution.
  
  Today I called in as directed by the Rep on Chat to do to see about getting it expedited, when I called in they told me that I had to get a written notice from the hotel with the approval for a refund. They stated that they could only give me a 10%-20% Credit on a future booking.
  
  As I was told that I would obtain a refund and did relay this to the Rep on the phone, I was told he would check on this and then came back on and stated that this was a language barrier issue and that I would not get a refund for the booking as I stayed there for that night.
  
  Since I was charged for the full night in advance, I did not have the money to go to a different hotel. I am not able to drive the almost 4 hours to go get a notice from the Hotel and I should not have to do so. The Hotel when checking out stated internet issues and would not even give me a receipt for the stay. So going there would not resolve anything.
  This is very deceitful in practice as what was offered and shown for the room, was not how it was at all.

  

  Business Response

  Date: 06/22/2025

  Dear Timothy 

  I hope you're doing well! I'm reaching out on behalf of the Super.com team about your recent booking at ******** **** ***** *** ****** **** for June 2, 2025.

  We understand it wasn't the outcome you hoped for, but we want you to know that we made every effort to secure a refund. While the hotel couldn't accommodate a complimentary cancellation, we truly appreciate your understanding in this situation.
  

  To make things better, we're happy to compensate you for the breakfast if you send over the receipt. Additionally, we're pleased to offer a 20% credit to your Super.com account for future bookings, as a token of our gratitude for being a valued customer.
  

  Thank you for your understanding, and please reach out if there's anything more we can do for you.
  

  Warm regards,

  Super.com Team
  
  

  Customer Answer

  Date: 06/22/2025

  
  
  Complaint: ********
  
  
  
  I am rejecting this response because: with the deceit and wrongful information on your site. I have lost trust in your site and at this time I would not want a 20% in credits to use a site that the information is not accurate at all. The pictures and descriptions of the Room were innacurate, beyond just the no breakfast. Because of the inaccuracies and misinformation on the site, it made the trip have a huge downside to it. 
  
  
  
  Sincerely,
  
  
  
  Timothy H********

  

  Business Response

  Date: 06/24/2025

  Dear Timothy,

  
  
  Thank you for reaching out to us regarding your recent booking experience.

  We sincerely apologize for the issues you encountered related to the inaccuracies in the room descriptions and photos. We completely understand how frustrating and disappointing this can be, especially when expectations are not met.
  
  Please be assured that we take your feedback very seriously, and we will conduct a thorough review of the hotel's listing to ensure that all information is accurate and reflective of what is being offered.

  Your honesty and willingness to share your experience are greatly appreciated, as they help us improve our services for all our valued customers.
  
  Once again, we sincerely apologize for any inconvenience this may have caused you.

  We are committed to providing a better experience in the future.
  

  
  Warm regards,

  
  Super.com.
  

  
  

  Customer Answer

  Date: 06/24/2025

  
  
  Complaint: ********
  
  
  
  I am rejecting this response because: I was told that I would be obtaining a refund by the agent that I spoke with through the phone. 

  Since then it has been a runaround with no resolution to the matter. 

  I will not settle this without the refund that I was told that I would get. Since I was told that I would be getting a refund this is the only resolution that I will accept. It just shows how the misinformation and deceit is all with your site in all aspects that I have been shown since making the mistake of booking with you guys. 

  So, please honor what was told to me in a Chat with your rep and do the refund, then we all can move on.

  
  Sincerely,
  
  
  
  Timothy H********

  

  Business Response

  Date: 06/26/2025

  Hi Timothy,
  

  I hope this message finds you well! We recently reached out to you regarding the concern you mentioned and would love to have your assistance to get it resolved swiftly. Your input will really help us to address the issue effectively.
  

  Whenever you have a moment, please get in touch with us so we can work together and get this sorted out for you. We're here to ensure you're happy with our service and are eager to help make things right.
  

  Thanks so much for your cooperation and understanding. Looking forward to hearing from you!
  

  Best wishes,
  Super.com
  

  
  

  Customer Answer

  Date: 06/27/2025

  
  
  Complaint: ********
  
  
  
  I am rejecting this response because: I have spoken with you guys numerous times and you do not want to rectify the situation. 

  My complaint will stand and the only resolution I will take in response is the full refund that I was told I would obtain from the representative that I spoke to in chat. 

  Without this resolution, I will not be satisified as credits, and discounts will not work for me as I will not use your site again due to deceitful practices and misinformation that has transpired. 

  Once I receive the promised refund, that will be the only time that I will be satisified and close this case. 
  
  
  
  Sincerely,
  
  
  
  Timothy H********

  

  Business Response

  Date: 06/30/2025

  Hi Timothy, 
  
  Thank you again for taking the time to share your experience. We understand this wasn’t the stay you expected, and we appreciate your continued communication as we've worked to resolve your concerns.
  
  We’ve thoroughly reviewed your case, including all previous conversations and our team’s efforts to secure a refund on your behalf. While we reached out multiple times to both the hotel and our travel partners to explore any available refund options, we were ultimately unable to obtain approval for a refund, as the booking was used and non-refundable per the hotel’s policy.
  
  That said, we’d still like to make things right in some way. We’re happy to offer either a reimbursement for the breakfast charges (just send us the receipt), or a 20% credit toward a future Super.com booking—whichever you prefer. Please let us know which option works best for you.
  
  We stand by the efforts made on your behalf and hope this helps bring closure to the matter. Should anything change on the hotel’s end or if you're able to provide any supporting documentation, we're here and happy to revisit the case.
  
  Thank you again for your time and for giving us the opportunity to assist.
  
  Warm regards,
  Super.com Team

  Customer Answer

  Date: 06/30/2025

  
  
  Complaint: ********
  
  
  
  I am rejecting this response because: A reciept of Breakfast will not be possible as I do not have a receipt. 

  A credit will not be accepted because I will not be using your decietful site ever again. 
  

  My complaint and negative report will stand as it is for decietful practices on your site and for being promised a refund and not getting it.

  My complaint will not be resolved and continue to be rejected due to the formentioned reasons.

  
  
  Sincerely,
  
  
  
  Timothy H********

• Initial Complaint

  Date:06/12/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I booked a room for 5 nights. It cost 592.00. I'm a Disabled Veteran that fought in Desert Storm. I could not make it because of a medical issue. I expected them to charge me for the first night and refund the rest of the money since I didn't check in. That's what reputable companies do. I will advice all military personnel to not use super.com because if they don't respect a disabled Veteran, they will not respect you and your family.

  

  Business Response

  Date: 06/22/2025

  Hi Herman,
  

  I hope you're doing well. First and foremost, thank you for your service. We greatly appreciate the contributions made by our veterans and are here to support you with your booking.
  

  We recognize the importance of flexibility in circumstances like a medical situation. We are actively collaborating with our travel partner to reach a favorable resolution for your booking. Your patience means a lot to us as we aim to adjust charges for any nights not utilized, ensuring that your experience with us meets your expectations.
  

  Thank you for being understanding. Please feel free to reach out if you have any further questions or need additional assistance. We're dedicated to making sure your experience with us reflects the respect and care you deserve.
  

  Warm regards,
  Super.com Team
  

  
  

  Customer Answer

  Date: 06/22/2025

  
  
  Complaint: ********
  
  
  
  I am rejecting this response because:  It has been 10 days and I still haven't received a refund.  I believe that I have been very patient waiting on a refund.  I will change my response to the BBB when I receive my refund.   

  Thank you 

  Herman E****** 

  Disabled Veteran 
  
  
  
  Sincerely,
  
  
  
  Herman E******

  

  Business Response

  Date: 06/24/2025

  Hi Herman,
  

  We're understand your medical issue and that you weren't able to use your booking. We understand your concerns about the cancellation policy.
  

  We've followed up thoroughly with the hotel, but unfortunately, they have denied our request for a partial or full refund. While this isn’t the outcome we hoped for, please know we strongly advocated on your behalf and shared your concerns with hotel management.
  

  This was the best we could do under the circumstances, and as a gesture of goodwill, we're offering you a $118.59 USD credit based on your booking amount. We appreciate your service as a Disabled Veteran and acknowledge the sacrifices you've made.
  

  If you have any questions or need further support, feel free to reach out. We value your trust and hope to assist you again in the future.
  

  Warm regards,
  Super.com
  

  Customer Answer

  Date: 06/24/2025

  
  
  Complaint: ********
  
  
  
  I am rejecting this response because: I canceled my reservation within 8 hours of making it.  As previously stated,  I'm a disabled Veteran and had an unforseen medical issue arise.  I paid 592.00 and you want to give me 118.59.  That is unacceptable.   I'd rather eat from the garbage than take your crumbs.  Businesses like yours are very unappreciative of the sacrifices that  we, as men and women in the military, are willing to give for your freedoms.  MILITARY PERSONNEL, DO NOT USE SUPER.COM.  IF THEY DONT RESPECT A DISABLED VETERAN,  DO YOU THINK THEY RESPECT YOU?  THE ANSWER IS **** **!!!
  
  
  
  Sincerely,
  
  
  
  Herman E******

  Disabled Veteran 

• Initial Complaint

  Date:06/12/2025

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  We were receiving credits for each booking we made. However, after we accidentally booked the room twice for the same night, they refused to refund the money, as per their policy. We successfully disputed it with the bank and were able to get our money back. After this happened, we stopped getting the accumulation of credits for booking with them. They advertise when we book with them that we get anywhere from $5 to $9 every time we book, but they haven't given us any more credits after that happened. We contacted them about it. They claimed that their credit system was down and that we would receive the credits for the bookings, but it's been months and it still hasn't happened. Can someone please help us hold this company accountable?

  

  Business Response

  Date: 06/13/2025

  Hi John,
  
  Thank you for reaching out and sharing your experience with us. We understand the importance of receiving the benefits promised, and we're here to provide clarity on your Super+ membership.
  
  After reviewing your account, we noticed that your Super+ membership plan is the "Travel % Cash/Credit Back 10%," which requires payment with the Super Card to qualify for cashback credits. Since the Super Card wasn't used for your payment, the credits didn't apply to your bookings.
  
  We appreciate your patience as we worked to assess this situation. If you have any further questions or need additional information, please feel free to reach out. We’re committed to ensuring you have a clear and rewarding experience with Super.com.
  
  Warm regards,
  Super.com Team

  Customer Answer

  Date: 06/15/2025

  Better Business Bureau:
  
  
  
  I have reviewed the response made by the business in reference to complaint ID ********, and would like further explanation. We weren't using the Super.com card to book the room at first, and we received over $113 in credits for booking through them. It was only after we complained because they refused to alter the date of a booking that we all the sudden stopped receiving the credits. Why did the rules change? If we switch to the Super.com card, are we going to get the credits for all these nights that we booked with them after they changed the rules?
  
  
  
  Sincerely,
  
  
  
  John L*****

• Initial Complaint

  Date:06/12/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Super.com's app malfunctioned and booked me in the wrong city. I tried to cancel immediately because I paid for a refundable option but it was immediately denied with no explanation or contact. I was then informed the insurance they offer isn't provided by then it's a third party company and I have no way of

  

  Business Response

  Date: 06/13/2025

  Hi Dahlia,
  
  Thank you for reaching out and sharing your experience with us. We understand the situation and are here to assist you.
  
  Upon reviewing your case and coordinating with the hotel, we found that the booking was listed as a "no-show." This typically affects the refund process, but given your status as a valued and frequent ******, we've gone ahead and processed a refund in Super Travel credits for $126.27 as a one-time exception.
  
  We hope these credits make it easier for you to plan your upcoming travels. If theres anything more we can do or if you have further questions, please feel free to reach out. We're here to ensure your experience with Super.com is enjoyable and seamless.
  
  Warm regards,
  Super.com Team

• Initial Complaint

  Date:06/12/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I pay for the Super.com monthly fee for Super+ so I can access Cash advances. I was charged twice for my May 2nd 2025 cash advance(which repayment was due May 30th). I contacted customer service twice via phone and finally the second time I thought I was getting somewhere they told me to send a email to ******************** and provide proof of money taken out of my account. I did that and the response back said it would be escalated. I have proof of them taking money twice.. why does anything need to be escalated, just refund me $***** that I am owed.They took money for the cash advance through my ACH information on May 30th 2025 and it posted to my account so they got the money and then took another ***** on June 3rd for the same cash advance from my Cash app debit card. I would like the money back for $***** for the advance that was taken twice and I would like a refund for Junes Super+ fee which is $15, I think I should at least get a month free of service for the inconvenience. So a total of $38.99 in refunds.

  

  Business Response

  Date: 06/13/2025

  Hi *******,
  
  Thank you for reaching out and letting us know about your experience. We understand how important it is to have clarity and resolution on financial matters, and we're here to assist you.
  
  We are actively working on your case, and our support team is giving it the prompt attention it deserves. Once we have a resolution, you will receive a follow-up email to confirm the next steps.
  
  Please be assured that we are committed to resolving this matter and ensuring your satisfaction. If there is anything else you need or if you have any further questions, don't hesitate to reach out. We're here to provide the support you need.
  
  Warm regards,
  Super.com Team